
© 2015 Pentair Electronics & Electrical Protection China
90164959 - 15 -
A. An RMA # will be issued by our Product Return Department in Anoka, MN at 763-422-2211. Buyer
should have following information available at time of RMA request:
1. Complete Model Number, Serial Number and description of damaged unit being returned.
2. Original Buyer Purchase Order number and date product was received by Buyer.
3. Quantity to be returned and a brief description of failure for each unit, if different.
4. Contact information of Buyer that must include: name of company, billing and shipping address,
phone, number, fax number, freight carrier and the name and phone number of a Buyer contact
who can elaborate on the claimed defect in detail.
5. Buyer must provide a Repair Purchase Order number for both warranty and out of warranty repairs.
The PO will not exceed 50% of a new unit. Buyer will be notified of repair charges that exceed
approved PO amount.
B. All returns to Pentair Electronics & Electronical Protection China must be securely packed, using
original cartons if possible. All returns must have the RMA number visible on the outside of the carton.
Pentair Electronics & Electronical Protection China is not responsible for material damaged in transit.
Any refrigerant-bearing Goods must be shipped upright for return.
C. Shipping cost for all non-warranty repairs is the responsibility of the sender and must be shipped
prepaid. Shipping costs for all warranty related repairs will be covered by Pentair Electronics
& Electronical Protection China provided the goods are returned using a Pentair Electronics &
Electronical Protection China approved carrier. If after diagnoses the product is determined by Pentair
Electronics & Electronical Protection China not be covered under warranty, Buyer will be responsible
for all shipping charges and will be billed accordingly.
D. Non-warranty repairs are subject to a $105 minimum analysis fee. If approval is not received within
30 days, material will be scrapped and all shipping expenses and corresponding analysis fees will be
billed to Buyer.
E. At Buyer’s request, Failure Analysis can be provided by Pentair Electronics & Electronical Protection
China for warrantable goods at no charge. Failure analysis for non-warranty repairs are subject to a
$150 per hour Engineering charge plus any other incurred testing costs.
F. All returned merchandise must be sent to the following address: Pentair Electronics & Electronical
Protection China, 2100 Hoffman Way, Anoka, MN 55303-1745.
G. Credit for accepted returns shall be at the original selling price or the current selling price, whichever
is lower, less the restocking charge indicated as follows:
1. Within 60 days of invoice date - 20% of applicable selling price.
2. Within 61-120 days of invoice date - 30% of applicable selling price.
3. Within 121-180 days of invoice date - 40% of applicable selling price.
4. Beyond 180 days - subject to individual review by Pentair Electronics & Electronical Protection
China.
If product being returned for credit requires repair or modification, the cost of any labor or material
necessary to bring product into saleable condition will be deducted from credit. Buyer may not take credit
against returns without prior written Pentair Electronics & Electronical Protection China approval.
LIMITATION OF LIABILITY
PENTAIR ELECTRONICS & ELECTRONICAL PROTECTION CHINA WILL NOT BE LIABLE UNDER ANY
CIRCUMSTANCES FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING
WITHOUT LIMITATION ANY LOST PROFITS OR LABOR COSTS, ARISING FROM THE SALE, USE OR
INSTALLATION OF THE GOODS, FROM THE GOODS BEING INCORPORATED INTO OR BECOMING A
COMPONENT OF ANOTHER PRODUCT, FROM ANY BREACH OF THIS AGREEMENT OR FROM ANY
OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR
OTHERWISE BASED ON CONTRACT, OR ON TORT OR OTHER THEORY OF LIABILITY, AND REGARDLESS
OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY PENTAIR ELECTRONICS
& ELECTRONICAL PROTECTION CHINA CONCERNING THE SALE, USE OR INSTALLATION OF THE
GOODS.