PetChatz HD User manual

Instructions for Use PetChatz.com
PetChatz.com

32
Tools Required
for Installation
Pencil
Phillips screwdriver
Stud Finder (optional)
Drill/drill-bit (optional)
Wireless
Requirements
PetChatz®connects easily to
your home wireless network.
High-speed (broadband) internet is
required. Connection speeds may
affect audio and video quality. We
recommend a minimum of 2Mbps
upload speed and 4 Mbps download
speed. To check your internet speed,
call your internet company.
PetChatz should be in a location
where Wi-Fi signal strength is good
or excellent. The signal strength will
display on your PetChatz screen
after connecting to your network.
instructions for use
SOUND DETECTOR
MANUAL TREAT
RELEASE
LOW-LIGHT HD
CAMERA
for high-quality video
LOW TREAT LED
MOTION DETECTION
FULL-FREQUENCY
SPEAKER
for robust sound
PET-SAFE SCENT
RELEASE
TREAT CHUTE
POWER ON/OFF LED
PET-SAFE MICROPHONE
FULL-COLOR LCD
DISPLAY
Browser Recommendations
• PetChatz setup and use works best with Google Chrome
and Mozilla Firefox browsers.
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54
C
A
A. PetChatz®unit (1)
B. Mounting bracket (1) and mounting
bracket screws (3) Note: Mounting
bracket and mounting bracket screws
come attached to the PetChatz unit.
C. USB power supply plug (1).
D. Wall mount installation hardware:
2” wood screws (3), drywall anchor
(1) and drywall anchor screw (1) Note:
Located under white cover.
E. Treat hopper (1) Note: Located under
white cover.
F. PetChatz Treatz®cup (1) and PetChatz
Treatz.
G. PetChatz Scentz®pads (1 pack).
H. PetChatz Scentz Essential Oil Drops
(Calm) sample (1 vial).
instructions for use
Open Box and remove
PetChatz®unit.
Verify Contents
of Package:
1
2
D
E
F
G
H
B

76
Remove white cover and set
aside.
o Lift side latches upward
simultaneously.
o Slide cover toward you.
o Release the latches.
Identify the location of the wall
stud (on the left or right side of
electrical outlet).
Unscrew the 3 mounting bracket
screws from the front of the
PetChatz unit and remove the
mounting bracket. The mount-
ing bracket screws are located
on the upper left, lower left and
lower right sides of your
PetChatz unit. Set the screws
aside.
132 4
PetChatz®cannot guarantee unit and pet safety if these
installation instructions are not followed.
Mount the
Wall Bracket
Identify your
PetChatz mounting
location and
disconnect power to
the electrical outlet
at the main fuse box.
iIf you’re mounting
onto a kennel door,
please view page 12
for installation steps.

98
Place mounting bracket over
your electrical outlet. The
mounting bracket has 3 screw
holes on the right side of outlet
cutout and 3 screw holes on the
left side of the outlet (6 total).
Screw the drywall anchor in the
marked location.
Using a pencil, mark the screw
placement so that the 3 wood
screws will be secured into
the wall stud and the 1 drywall
screw will be secured into a
drywall anchor. We recommend
using the center hole for the
drywall anchor screw. All 3 holes
should be used on the stud
side.
With wall mount bracket in the
proper position, secure with
wood screws into the mount-
ing bracket holes over the wall
stud. [NOTE: You may need to
pre-drill pilot holes into the wall
stud. In this case, make sure
that the pilot holes are no more
than half the size (length and
diameter) as the screws].
5 76 8
PetChatz®cannot guarantee unit and pet safety if these
installation instructions are not followed.
Mount the
Wall Bracket

1110
Once the wood screws are in
place, secure the drywall screw
into the drywall anchor.
9
PLUG THE PETCHATZ®UNIT INTO YOUR
ELECTRICAL OUTLET
• Plug the USB power supply plug into the back
of your PetChatz unit. Note: Your PetChatz
system includes a USB type B connector and
port (see Figure A). Insert the type B cord into
the type B port.
• Plug the USB power supply plug into your wall’s
electrical outlet.
ATTACH PETCHATZ UNIT TO YOUR
MOUNTING BRACKET
• Using the three (3) mounting bracket screws,
re-attach the PetChatz unit to your mounting
wall bracket using a Phillips screwdriver. (as
shown in Figure B).
TURN ON THE PETCHATZ UNIT
• Reconnect power to the electrical outlet at the
main fuse box.
• Turn on the power switch on the bottom front
right side of the unit (Figure C). The PetChatz
logo will display briey on the screen. Note:
It may take a few moments to power up.
• UNIT LIGHTS
o Green light to the left of Manual Treat
Dispense button – Power on LED.
o Amber light to the right of Manual Treat
Dispense button – Low Treat LED.
Figure A
Figure C
Figure B
PetChatz®cannot guarantee unit and pet safety if these
installation instructions are not followed.
Mount the
Wall Bracket
Finishing Up
If the mounting
bracket does not
t over the wall
plate, please
review page 22.
i

1312
Kennel Door
Installation
The rst time the PetChatz unit is powered on, the unit will
automatically boot into “Conguration Mode” allowing
for immediate network conguration.
Congure the wireless network connection.
You have two conguration options:
A. Wireless-WPS Push Button
B. Wireless-Web Interface
If your wireless router does not have a “Wireless-WPS Push
Button”, we recommend using the “Wireless-Web Interface”
method of connection.
instructions for use
Ensure your wireless router is plugged in and connected
to your internet.
Verify wireless network is accessible (wireless router is
plugged in and connected), and have network SSID
(network name) and security key (password) information
available.
Connect to your
wireless network
Attach the mounting bracket to the PetChatz unit using
the 3 mounting bracket screws.
Place the PetChatz unit against the inside surface of the kennel
and thread 2 zip ties through the kennel wire and mounting bracket
as shown.
We recommend threading the zip tie through the two outer openings
for greater stability.
Secure the zip ties.
Plug the USB power supply plug into an extension cord.
Secure the extension cord plug head to the kennel so there
is no tension on the PetChatz USB power supply plug.
PetChatz®can be safely used in a kennel as well.
1
2
3
4
5
6

1514
Enter a name
for the PetChatz
unit (Pet’s name,
location, etc.).
Enter the 4-digit
sync code
displaying on
the screen of the
PetChatz unit.
Agree to the
“End User
License
Agreement”
Press “Accept”
to complete the
pairing process.
Adding a new Pet Prole
Adding a new PetChatz®unit
12 3 4
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• Go to http://webapp.petchatz.com
• Follow the online instructions for creating a PetChatz account.
•Remember/Save your user name and password, as you will need it
when logging into the PetChatz App on your mobile device(s).
• Once you are logged into your PetChatz account, you have the ability
to add new PetChatz units, add pet prole information, and connect
to PetChatz units.
Register your PetChatz®
Connect to Your Wireless Network
Continued
IF USING WIRELESS-WPS PUSH BUTTON CONFIGURATION:
• Press the manual treat button for one second to scroll through the
conguration options.
• Select “Wireless-WPS Push Button” on the menu displayed on
the PetChatz®unit by pressing and holding the manual treat button for
3 seconds.
• Within 60 seconds, press the WPS button on your wireless router.
• The display on the PetChatz unit will indicate a successful connection
to your wireless network. If connection fails, use the “Wireless-Web
Interface” conguration method.
IF USING THE WIRELESS-WEB INTERFACE CONFIGURATION:
• Press the manual treat button for one second to scroll through
the conguration options.
• Select the “Wireless-Web Interface” on the menu displayed on
the PetChatz unit by pressing and holding the manual treat button for
3 seconds.
• The PetChatz unit will enable a temporary wireless network named
“PetChatzSetup”. Connect a wireless unit (ex. laptop or phone) to
the “PetChatzSetup” wi- network. No security information is required to
access this temporary network.
• Open a web browser on the connected wireless unit, go to
http://setup.PetChatz.com and follow the on-screen instructions.
A
B
instructions for use
Note: To access the conguration menu after the conguration is
complete, press the manual treat button for 3 seconds and select
“Wireless Conguration”.
Select “My
Pets” from the
PetChatz app
menu options.
Select (+) button
and enter the
pet’s information,
including the pet
name, breed,
age, etc.
Press “Done”
to complete the
prole addition.
12 3

1716
3
Place the treat hopper
on top of the treat
cup pressing rmly
to ensure the cup is
completely seated in
the treat hopper.
Remove cap
on PetChatz
Treatz®cup
(treat cup).
If not prelled,
ll the treat cup
with PetChatz
Treatz.
Remove white cover. Holding the treat
hopper handle, turn
the hopper upside
down (so that the treat
cup is on top of the
treat hopper) and place
loaded treat hopper
into the PetChatz unit.
Make sure the treat
hopper is seated ush
and coupled to the
hopper coupling.
Reset the low treat
indicator by selecting
“Treat Count Reset”
on the main menu,
and pressing and
holding the manual
treat button until you
hear an audible beep
conrming the treat
count is reset.
6542
PETCHATZ TREATZ®HINTS:
Over time treats can start to bridge together and get
stuck in the treat cup. We recommend that you gently
shake treat cup once each day.
Low treat level indicator will be triggered when there
are less than 30 treats left in the cup.
Only use full cups of PetChatz Treatz®to ensure Low
Treat Indicator function.
PetChatz Treatz have a unique shape and size and are
made with a proprietary recipe specically designed for
use in the PetChatz®system. Using any other treat may
clog the system or cause other damage (and void the
One Year Limited Warranty).
Periodically, two treats may be dispensed or none at all
when the treat dispense button is depressed. Simply
depress the treat dispense button again to ensure a
treat is dispensed.
Load PetChatz Treatz®
instructions for use
1
• Align the white cover with the wall-mounted PetChatz unit.
o The square cutout should be positioned at the bottom of the unit.
o The side tabs should be aligned with the slots on the left and right
sides of the wall-mounted PetChatz unit.
• Gently push the white cover into position over the PetChatz unit.
• If properly installed, a click should be heard for each side (left and right).
Replace the cover

1918
Load PetChatz Scentz®Pads
instructions for use
PETCHATZ SCENTZ®HINTS:
We recommend using 4-6 drops of PetChatz Scentz®
Essential Oil Drops every 1 to 3 days.
Replace the scent pad when it has become
hardened or discolored.
Other scents may be used on the scent pad.
We recommend consistent, calming scents not
normally found in the home.
Remove white cover.
12!
Place 4-6 drops of PetChatz
Scentz®Essential Oil Drops on
the PetChatz Scentz pad.
• Align the white cover with the wall-mounted PetChatz®unit.
o The square cutout should be positioned at the bottom of the unit.
o The side tabs should be aligned with the slots on the left and right
sides of the wall-mounted PetChatz unit.
• Gently push the white cover into position over the PetChatz unit.
• If properly installed, a click should be heard for each side (left and right).
Replace the cover
Insert scent pad until you meet
resistance.
3We recommend
consistent,
calming scents
not normally
found in the
home.

2120
Chatting with Your Pet
instructions for use
To start a chat session:
COMPUTER: go to www.PetChatz.com
and select “chat with your pet”.
MOBILE: Download and/or open the PetChatz®
application on your mobile device.
Sign into your
PetChatz®account.
Press the camera button
when you would like
to capture your pets’
shenanigans in “Silent
Mode” or “Chat Mode”.
Select the PetChatz unit you would like to call. The
application will open and you will be in
“Silent Mode”. In Silent Mode, you can observe
your pet without your pet knowing it.
Press the ringtone button to play the
ringtone again if your pet does not
initially respond, or walks away during
the chat. Press the treat button each time
you want to give your pet a treat.
Press the hang up
button to end your
call, or press the chat
button to return to
“Chat Mode”.
Press the chat button
when you want to call
your pet. The PetChatz
ringtone will sound and
the scent fan will turn
on dispensing scent.
Press the end button
when you are nished
chatting with your pet
to return to “Silent
Mode”. Your pet will
hear an audible tone
that conrms the call
is done.

2322
Step 1
TURN OFF THE POWER
Go to the breaker box of the home and turn off the breaker supplying power
to the outlet. While this may seem unnecessary, there is a distinct possibility
that you will come in contact with the outlet itself as you remove the wall plate,
and you can experience severe shock in those cases. Since breakers are often
sparsely labeled or incorrectly labeled, be sure to leave an appliance such as
a lamp or loud radio plugged into the outlet and turned on so that you know
when you have turned off the power.
Step 2
DETERMINE IF TOOLS ARE NEEDED
Remove the screws from the decorative plate: Wall plates come in a variety of
styles, the most common of which are the one or two screw styles*. Determine
if you need a Phillips or a athead screwdriver, and remove the screws from the
wall plate.
* For other styles refer to the wall plate manufacturers instructions for removal.
Step 3
TURN POWER BACK ON
Removing Outlet
Wall Plates
General Hints
Some decorative wall plates may need to be removed for the proper
mounting of PetChatz®. Removing wall plates requires some attention
to basic safety precautions. However, with reasonable care a homeown-
er can easily complete the process.
instructions for use
Manual Treat Dispense
Cleaning Your
PetChatz®Unit
• To dispense a treat directly from the
PetChatz unit, simply press the “Manual
Treat Dispense” button located on the
front of the unit (as shown in Figure A).
• A treat will be immediately dispensed
from the PetChatz unit and appear from
the treat chute.
• Weekly cleaning of the treat hopper
and treat chute is recommended.
• Use a soft cloth and warm water. Using
detergents or chemicals is not recommended.
• Using a damp cloth, wipe all surfaces of
the treat hopper and internal surface of the
treat chute.
• You may need to use a damp cotton
swab to remove treat nes from crevices.
Figure A
23
For more information and troubleshooting guide, go to
support.PetChatz.com.
[email protected] | (855-444-6544)
i
i

For more information and troubleshooting guide, go to
support.PetChatz.com.
[email protected]
(855-444-6544)