Philips 2000 PURO/VAPORE User manual

Coffee Machine
Service
ServiceManual
Rev. 01 August. 2015
All parts of this document are the property of Saeco International Group.
All rights reserved. is document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Saeco International Group Subject to modication
Philips 2000 PURO/VAPORE
28/05/2015
EN 4219 400 00030
General Information
Description Value
Housing material Plastic
Size (w x h x d) 295mm x 325mm x 420mm
Weight 6.9 kg (data may vary depending on the model)
Power Cord length 0.8m -1.2m
Control panel Front type
Cup size Up to 95mm
Water tank 1000ml
Coffee bean hopper capacity 200g (Puro) 170g (Vapore)
Coffee grounds drawer capacity 8
Pump pressure 15 bar
Boiler Stainless steel
Safety devices Thermal fuse
Power rating Inside of maintenance door
Nominal voltage Inside of maintenance door

4. Operating logic
4.1. Water circuit 1
4.2. Control ringnut and valve 3
4.3. Coee cycle operating diagram 4
4.4. Single microswitch 5
4.5. Temperature sensor 5
4.6. Coee grinder function 6
4.7. Low bean level detection, dose quantity adjustment,
coee grinder blocked
6
4.8. Dose self-learning (SAS) 7
4.9. Water lter 7
5. Troubleshooting
5.1. Test Mode PHI 2000 Puro 1
5.2. Test Mode PHI 2000 Vapore 7
5.3. Steam out PHI 2000 Puro 13
5.4. Steam out PHI 2000 Vapore 14
6. Service and maintenance
6.1. Repair Flow 1
Table of contents Page
History (Modications to service manual)
1. Introduction
1.1. Documentation required 1
1.2. Tools and resources 1
1.3. Material 1
1.4. Safety warnings 1
1.5. Service Policy 3
1.6.1. External machine parts (Puro) 4
1.6.2. External machine parts (Vapore) 5
1.6.3. Internal machine parts 6
2. Technical specications
2.1. Technical specications 1
2.2. Machine parameters and performance 1
2.3. Specication for the measurement of the coee products
temperature
2
2.3.1. Specication for the measurement of the Milk products
temperature.
3
2.4. Machine parameters and performance 5
3. User instructions
3.1. Customer menu PHI 2000 Puro 1
3.2. Customer menu PHI 2000 Vapore 5
3.3. Operation, cleaning and maintenance 9
Table of contents Page
History (Modications to service manual)
7. Disassembly
7.1. Outer Shell 1
7.2. KYB interface 2
7.3. e control knob and coee keys 2
7.4. e boiler pin 3
7.5. Gearmotor 4
7.6. e boiler 5
7.7. e ow selector fauced 5
7.8. e pump and turbine 6
7.9 e coee grinder 6
7.10. Grinder adjustment/assembly and disassembly 7
7.11. OETIKER clamps assembly and disassembly 8
8. Notes
9. Water circuit diagram
9.1. Water circuit diagram Puro 1
9.2. Water circuit diagram Vapore 2
10. Electrical diagram
10.1. Electrical diagram PHI 2000 Puro/Vapore 1
MODIFICATIONS TO SERVICE MANUAL
From Rev. To R e v. Chapter Inserted Modied
Rev.00 Rev01
01 Par. 1.4. Safety warnings
02 Par. 2.4 Descaling cycle frequency Par. 2.2.2 Specication for the measure-
ment of the Milk products temperature.
04 Par. 4.9. Water lter
06 Par. 6.1 Repair Flow

CHAPTER 1
INTRODUCTION

PHI 2000 PURO/VAPORE 01 INTRODUCTION
1/6
1.1 Documentation required
The following documentation is needed for repair procedures:
• Instruction booklet for specic model
• Technical documentation for specic model (diagrams, exploded view, sympton cure and service
manual)
1.2 Tools and resources
As well as the standard equipment, the following is required:
Qty. Description Notes
1 Screwdriver Torx T 10
1 Pliers for Oetiker clamps
1 CC -A - Vdc tester
1 Digital thermometer Scale limit > 150°C
1 SSC (Saeco Service Center) Programmer
1.3 Material
Description Notes
Thermal paste Heating element > 200°C
Descaler Saeco Entkalker
Grease solvent Personal preference
Silicone grease Safe to use with food
1.4 Safety warnings
We recommend you consult the technical manual of the machine before performing any mainte-
nance work.
Observe all applicable standards relating to the repair of electrical appliances.
Always disconnect the power plug from the mains before beginning repair work.
Always disconnect the power plug from the mains before beginning repair work.

PHI 2000 PURO/VAPORE 01 INTRODUCTION
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Disassembling the machine, the operator must pay attention to hot and under
Pressure parts: boiler, pin-boiler, valves, dispensing, steam tube, brew unit,
connections and pipes to avoid burns. Please refer to specic hydraulic circuit
(Image1) to know the parts in detail.
The machine hydraulic circuit can reach maximum pressure of 16/18 bar.
To operate in safety condition is recommended to perform the Steam Out procedure in
order to remove the pressure and hot water inside the hydraulic circuit.
When the machine arrives at the Service Center in descaling mode interrupted, or making Descal-
ing , be very careful not to come into contact with the Descaler.
After the product has been repaired, it should function properly and has to meet the safety re-
quirements and legal regulations as ofcially laid down at this moment
Simply turning off the main machine power switch is not an adequate safety precaution.
This domestic appliance is rated as insulation class I.
On completion of the repair work, insulation and dielectric rigidity tests must be
performed.
Pump
Safety valve
Water
discharge
Steam pipe
Wa
ter tank
Two-way solenoid valve
Brewing Unit
Flowmeter
Boiler
Water
Hot water /steam
From this point circuit
High temperaure
From this point circuit
in pressure
Flowmeter
Steam and hot water
Two-way solenoid valve
Pump
Brewing Unit
Boiler
Safety valve
Water
discharge
Water tank
Image 1

PHI 2000 PURO/VAPORE 01 INTRODUCTION
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Components Assembly use Single components available
COFFEE
GRINDER Only for OOW repairs YES, to consult the specic exploded-view of the
machine or of the Coffee Grinder on website
BREWING
UNIT Only for OOW repairs YES, to consult the specic exploded-view of the
machine or of the Brewing unit on website
BOILER Only for OOW repairs YES, to consult the specic exploded-view of the
machine on website
GEAR
MOTOR Only for OOW repairs YES, to consult the specic exploded-view of the
machine on website
FILTER
HOLDER Only for OOW repairs YES, to consult the specic exploded-view of the
machine on website
MILK
CARAFE Only for OOW repairs YES, to consult the specic exploded-view of the
machine on website
THERMAL
CARAFE Only for OOW repairs YES, to consult the specic exploded-view of the Thermal Carafe on website
MILK ISLAND Only for OOW repairs YES, to consult the specic exploded-view of the
Milk Island on website
List of principal assembly present in all our coffee machines
1.5 Service POLICY grid as used for coffee machines
For IN WARRANTY repairs is mandatory to use the single components (not the assembly) avail-
able in the exploded views of the coffee machines or of the specic components. If you nd the
information “SEE THE EXPLODED VIEW E........” in the assembly description eld, it means that
the single components of the assembly are available in the other pages of the exploded view. It’s
possible to use the assembly only if there is a specic Symptom Cure that include this possibility
or when the single components are not available for the order.

PHI 2000 PURO/VAPORE 01 INTRODUCTION
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1.6.1 External machine parts (Puro)
1 Control panel
2 Espresso button
3 Descaling light
4 Warning light
5 2-cup light
6 ’Water tank empty’ light
7 On/off button with light
8 Water tank
9 Coffee spout
10 Drip tray cover
11 ’Drip tray full’ indicator
12 Drip tray
13 Coffee grounds container
14 Brewing unit
15 Maintenance door
16 Grinding degree adjustment
knob
17 Ceramic coffee grinder
18 Coffee bean container
19 Grinding degree adjustment
tool
20 Lid of coffee bean container
21 Mains cord
4
3
5
6
7
8
9
10
12 13 14
15
16
17
18
11
21 20
19
21

PHI 2000 PURO/VAPORE 01 INTRODUCTION
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1.6.2 External machine parts (Vapore)
1 Control panel
2 Steam icon
3 Control dial
4 Coffee bean icon
5 Espresso button
6 Regular coffee button
7 Hot water icon
8 Descaling light
9 Warning light
10 2-cup light
11 ’Water tank empty’ light
12 On/off button with light
13 Hot water/steam wand
14 Protective handle
15 classic milk frother (specic
types only)
16 Water tank
17 Coffee spout
18 Drip tray cover
19 ’Drip tray full’ indicator
20 Drip tray
21 Coffee grounds container
22 Brewing unit
23 Maintenance door
24 Grinding degree adjustment
knob
25 Ceramic coffee grinder
26 Coffee bean container
27 Grinding degree adjustment
tool
28 Lid of coffee bean container
1
2
3
4
5
6
7
8
9
10
11
12
13
16
17
18
19
20 21 22
23
24
25
2628
27
14
15

PHI 2000 PURO/VAPORE 01 INTRODUCTION
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1.6.3 Internal machine parts
Turbine
Pump
PW/CPU P.C.B.
Power cable connector
Valve
Coffee grinder motor
Boiler
Coffee grinder

CHAPTER 2
TECHNICAL
SPECIFICATIONS

PHI 2000 PURO/VAPORE 02 TECHNICAL SPECIFICATION
1/5
2.1. Technicalspecications
2.2. Machine parameters and performance
Power supply and output: 230 V~ 50/60 Hz 1500 W - 120 V~ 60 Hz 1500 W - 100 V~
50/60 Hz 1300 W
Temperature monitoring: Variable resistor sensor (NTC) - transmits the value to the
electronic P.C.B.
Safety system: 2 manual reset or one-shot thermostats (175°C)
Coffee heat exchanger output:
Stainless steel
(230/120 V~) 1300 W - (100 V~) 1100 W
for coffee, hot water and steam dispensing
Gear motor: 33VC with 2 rotation directions; power supply 24VC
Pump: Ulka with reciprocating piston and 100°C cutout 48 W, 230
V, 50 Hz, Type EP5 approx. 13-15 bar
120 V, 60 Hz 100 V, 50/60 Hz
Overpressure valve: Opens at approx. 16-18 bar
Water lter: In tank
Coffee grinder: Direct current motor with at ceramic grinders
Hot water/steam valve Presblock
Automatic dosage Dose adjustment controlled by the electronic system
Power consumption: During the heating phase - approx. 5.6 A
Dimensions: W x H x D in mm: 295x325x420 (data may vary depending on the model)
Weight: 6.9 kg
Water tank capacity: 1.0 litres
Coffee container capacity 185 g coffee beans
Coffee dreg drawer capacity 08
Heat exchanger capacity: Approx. 10 cc
Water circuit lling time: Approx. 15 seconds for rst lling cycle
Heating time: Approx. 45 seconds
Dispensing temperature: Approx. 84 ± 4°C
Grinding time: Approx. 8-10 seconds
AMOUNT
OF PRODUCT
Mini-
mum
amount
(Puls.)
Default
amount
(Puls.)
Maximum
amount
(Puls.)
Programm.
by the
user
Programm. by
Production/
Service depart-
ment
Espresso button 70 165 600 Yes No
Regular coffee
button 70 440 600 Yes No
Pre-ground No
Hot water Continues until the water supply has been exhausted (ll circuit status)
Steam for frother Continues until the water supply has been exhausted (ll circuit status)

Picture 1 Picture 2
OFF Tare ON
10 mm
for 120gr
and superior
Ø max 2mm
17 mmfor 60gr
35 mm
for 35gr
Picture 3
PHI 2000 PURO/VAPORE 02 TECHNICAL SPECIFICATION
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2.3.Specicationforthemeasurementofthecoffeeproductstemperature.
The temperature is inuenced by the ow from the dispenser and stratication of temperatures in
the glass. In order to consider these phenomena and to introduce measures that allow comparisons
in controlled conditions, below guidelines must be followed:
Conditions:
a) Water temperature in tank: 23°C (+/-2°C).
b) It must be used a plastic cup (see picture N°1).
c) It must be used a thermocouple thermometer (e.g. type K - see picture N°2).
d) The coffee machine is tested without any change of parameters or calibrations, which may
affect the temperature of products, so the measurement of temperature must be done with
machine in default factory setting.
Procedure:
1. The temperature must be measured in the cup, immediately after dispensing. Cup has to be
placed on a non-metal surface using a thermocouple thermometer (Picture 1).
2. The temperature in the cup is measured by immersing the probe of the thermometer up to touch
the bottom.The probe then must be moved in a circular motion for 5/6 rotations. At the of the rota-
tions, stop in the center of the cup (Picture 2).
3. The highest temperature measured during the rotations is the value we are searching for, and
that must be reported;
4. Test measurement: from end of dispensing to the end of rotations must be completed within 12
seconds.
5. the distance of the probe from the bottom of the glass is a function of the quantity of coffee dis-
pensed: 10mm for 35gr - 17mm for 60gr - 35mm for 120gr and superior (Picture 3).
Limits of acceptability
The acceptance limits are divided by features and products and are the following:
Espresso Coffee Italy Q.ty 25/40 gr.
Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
Coffee Q.ty 70/120 gr.
Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
DISPLAY

PHI 2000 PURO/VAPORE 02 TECHNICAL SPECIFICATION
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2.3.1.SpecicationforthemeasurementoftheMilkproductstemperature.
Milkevaluation
To carry out the test, a partially skimmed UHT milk with a percentage of grease between 1.5-1.8%
at a refrigerator temperature Trefr. (between 4 to 10°C) must be used.
The milk product must be checked on a beaker of 250 ml of capability and with an inner diameter
of 70mm, brewing 100gr of product.
Parameters to be respected:
The parameters to be respected are: milk temperature and height of the cream. Each of these pa-
rameters, however, must be evaluated depending on the type of system used for the production of
hot milk.
Actually three types of devices are present on the appliances:
• Manual system (pannarello)
• Semi-Automatic system (cappuccinatore)
• Automatic system (carafe, Pinless wonder system, etc.)
Heightofthemilkcreaminthebeaker:
Manual system (pannarello) ≥ 15mm on 100gr. of brewed product
Semi-automatic system (cappuccinatore) ≥ 20mm on 100gr. of brewed product
Automatic system: carafe, cappuccinatore, Pinless wonder (New Royal, Energica Pure, Intelia EVO
latte) ≥ 20mm on 100gr. of brewed product
Howtomeasurethetemperatureofthemilk.
1. The measurement is carried out in the beaker, immediately after the end of milk brew, positioned
on a non-metallic surface, using a thermocouple thermometer (eg. Type K). Stop the preparation
of mixed product: at the end of milk brewing, where “One Touch product” function is present.
2. The temperature is measured by immersing the probe of the thermometer, positioning the probe
inside the beaker at about 10mm from the bottom of the container, then the probe moves in a
circular motion for 3-5 turns, stopping at the end, at the center of the beaker. It detects the max-
imum temperature reached in a time of relief between 3 to 5 seconds. It is important the mixing
of milk before the measurement at 10mm from the bottom of the beaker. If the mixing is correct,
temperature, for a few fractions of a second, during the measurement should not oscillate.

PHI 2000 PURO/VAPORE 02 TECHNICAL SPECIFICATION
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Howtomeasurethemilkcream.
The temperature (Trefr or Tamb) of the milk doesn’t affect as much the test result on measuring the
milk cream; by convection is assumed to always use milk at refrigerator temperature Trefr..
Manual systems (Pannarello)
Pour 100cc. of milk at Trefr. in a beaker of 250 ml of capacity and with a inner diameter of 70 mm;
with machine in steam mode:
1. Open the steam knob to discharger water circuit for 4 sec, then close the knob.
2. Place the beaker with the frother dipped in milk, open the steam knob to maximum and start
the chronometer.
3. After about 30 to 60 seconds, close the knob and check the result on milk.
Semi-automatic systems (cappuccino)
Pours milk at Trefr. in a container ; with the machine in steam mode:
1. Open the steam knob to discharge water circuit for 4 sec. then close the knob.
2. Insert the silicone tube in the milk container, placing a beaker of 250 ml capacity and with an
inner diameter of 70 mm under the cappuccino maker and open the steam knob.
3. After having provided 100gr. of product, close the knob and check the result obtained on milk.
Note: The same applies to machines which have a steam key on the user interface and a sole-
noid valve in place of the steam tap.
Automatic: Carafe, Cappuccino Pinless wonder (New Royal, Energica Pure, Intelia EVO
Latte), etc..
After setting the machine to delivery of 100gr. of product:
1. Launch the “hot milk” function.
2. Collect the product in a beaker with a 250ml of capacity and with an inner diameter of 70 mm,
and verify the result obtained on milk. Carry out the test using milk at a Trefr..
In case the machine allows modify of the emulsion through the menu, use the machine with the
emulsion set to the default value.
Related to the above testing procedure derives the following table of acceptability:
Manual,Semi-AutomaticandAutomatic’sMilkSystem
Grams of Product Minimun Height of the milk cream
≥ 130 ≥ 30mm
120 ≥ 25mm
110 ≥ 22mm
100 ≥ 20mm
90 ≥ 16mm
80 ≥ 13mm
70 ≥ 11mm
NB: To verify more accurately the height of the cream, a practical expedient dictated by experience
is to add to the product just delivered a small amount of coffee. The addition of coffee immediately
put in evidence the surface of separation between liquid and cream.

PHI 2000 PURO/VAPORE 02 TECHNICAL SPECIFICATION
5/5
2.4. Machine parameters and performance
PRODUCT
QUANTITY
Minimum
amount
(Puls.)
Default
amount
(Puls.)
Maximum
amount
(Puls.)
Programm.
by the user
Programm. by Pro-
duction / Service
Espresso
button 70 165 600 Yes No
Regular
coffee
button
70 440 600 Yes No
Hot water Continues until the water supply has been exhausted (capacitive sensor)
Steam for
frother Continues until the water supply has been exhausted (capacitive sensor)
RINSE Initial rinse Final rinse
When performed It is activated when the ma-
chine is in Power-Off for more
than 15 minutes
When the machine is switched off
electronically, manually or auto-
matically after 30minutes, if at
least one coffee has been dis-
pensed, before switching off
No. of pulses 150 80
Stopping option Yes, by pressing any key Yes, by pressing any key
User disable option No No
Production/Service depart-
ment disable option
No No
No. of pulses user adjust-
ment option
No No
No. of pulses Production/
Service department adjust-
ment option
No No
Pulse range
(Min. - Max.)
No No
Descaling cycle frequency
Hard-
ness Water hardness Withoutwaterlter Withwaterlter
1Soft (up to 7°dH) 240 litres (480,000 pulses) 480 litres (960,000 pulses)
2Medium (7° - 14°dH) 120 litres (240,000 pulses) 240 litres (480,000 pulses)
3Hard (15° - 21°dH) 60 litres (120,000 pulses) 120 litres (240,000 pulses)
4Very hard (over 21°dH) 30 litres (60,000 pulses) 60 litres (120,000 pulses)
The default water hardness level is 4. Each litre of water corresponds to approximately
2,000 pulses.
In the machines where is not possible change the water hardness the default
hardness level is 3.

CHAPTER 3
BRIEF INSTRUCTIONS

PHI 2000 PURO/VAPORE 03 BRIEF INSTRUCTIONS
1/9
3.1. Customer menu PHI 2000 PURO
Control Panel
Indications Description
The on/off button lights up continuously. The machine is ready to brew coffee.
The on/off button ashes slowly. The machine is warming up or performing a
procedure.
The descaling light and the on/off button light up continuously. You have to des-
cale the machine.
The descaling light ashes slowly. The machine is in the descaling cycle.
The descaling light ashes twice continuously. The machine is performing the
rinsing cycle of the descaling procedure.
The 2-cup light and the on/off button ash slowly. The machine is programming
the amount of coffee to brew.

PHI 2000 PURO/VAPORE 03 BRIEF INSTRUCTIONS
2/9
Indications Description
The 2-cup light lights up continuously and the on/off button ashes slowly. The
machine is brewing two cups of coffee.
The ‘water tank empty’ light lights up continuously. The water level is low. Fill the
water tank with fresh water up to the MAX indication.
The warning light lights up continuously and the on/off button goes out. The
coffee grounds container is full. Empty the coffee grounds container while the
machine is on. Make sure that the warning light ashes before you reinsert the
coffee grounds container.
The warning light and the on/off button light up continuously. The coffee bean
container is empty. Rell the coffee bean container. The warning light goes out
after brewing coffee.
The warning light ashes quickly. There is no water in the internal circuit.
The warning light ashes slowly.The brewing unit is not correctly inserted, the
coffee grounds container is not inserted or the maintenance door is open. Make
sure the brewing unit and coffee grounds container are inserted correctly and the
maintenance door is closed. If you cannot take out the brewing unit or place it
back, switch the machine off and on again.
The lights ash slowly and simultaneously. The machine is out of order. Switch off
the machine for 30 seconds, then switch it back on. Try this two or three times.
If the machine does not reset, contact the Philips Consumer Care Centre in your
country.

PHI 2000 PURO/VAPORE 03 BRIEF INSTRUCTIONS
3/9
Problem Solution
The machine does not work.
Make sure the small plug is inserted into the socket. Plug in and
switch on the machine.
Make sure that the voltage indicated on the machine corre-
sponds to the local mains voltage.
The machine is stuck in the
descaling procedure.
Press the on/off button. You can restart the descaling proce-
dure.
The coffee is not hot enough. Preheat the cups. Use thin-walled cups.
The espresso does not have
enough crema.
Use a different type of coffee beans or adjust the ceramic coffee
grinder.
The brewing unit cannot be re-
moved.
Remove the coffee grounds container before you open the
maintenance door. If you still cannot remove the brewing unit
follow the next steps. Reinsert the coffee grounds container, clo-
se the maintenance door, switch on the machine. The machine
prepares for use. Switch off the machine and try to remove the
brewing unit again.
The brewing unit cannot be
placed back.
Make sure that the lever is in contact with the base of the
brewing unit. Also make sure that the hook of the brewing unit
is in the correct position.
If you still cannot place the brewing unit back.Reinsert the cof-
fee grounds container and leave the brewing unit out. Close the
maintenance door, switch on the machine. The machine pre-
pares for use. Switch off the machine and try to place back the
brewing unit again.
The machine grinds the coffee
beans but no coffee comes out
(see note).
Clean the coffee exit duct and set the grinder to a coarser set-
ting. Clean the brewing unit.
Fill the water tank with water.
Clean the coffee spout.
The coffee is too weak (see
note).
Adjust the ceramic coffee grinder to a ner setting.
Brew a few cups of coffee to let the machine adjust itself to the
new grinding settings.
Use a different type of coffee beans.

PHI 2000 PURO/VAPORE 03 BRIEF INSTRUCTIONS
4/9
Problem Solution
Water ends up in the drip tray.
This is normal. To guarantee the perfect cup of coffee, the ma-
chine uses water to rinse the internal circuit and brewing unit.
Some of the water ows through the internal system directly
into the drip tray. Empty the drip tray regularly.
The machine seems to be leak-
ing.
The drip tray is full and overowed during brewing or the des-
caling procedure.
Check if the water tank is leaking.
The brewing unit or the drains behind or under the brewing unit
may be blocked. Rinse the brewing unit with lukewarm water
and clean the upper lter carefully. Also clean the inside of the
machine with a soft, damp cloth.
Coffee is brewed slowly (see
note).
The coffee grind is to ne. Change coffee blend or adjust the
grind setting.
The brewing unit is dirty. Clean the brewing unit.
The water circuit of the machine has become blocked by scale.
Descale the machine.