Philips WelcomeEye Connect Pro 531022 User manual

WelcomeEye
Connect Pro
User manual
V5
531022
Video Doorphone

WelcomeEye Connect Pro / V5
2
Fig. 1
DES 9900 VDP
5 1 0 2 23
24V 550mA
+ - 1/3 2/4
Wifi2.4GHz
5 1 0 2 23
Made in P.R.C
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
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IP44
20V 110mA
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120 m max
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SMARTHOME FRANCE
19avenue Marcel Dassault 37200 TOURS
FRANCE
SMARTHOME FRANCE
19 avenue Marcel Dassault 37200 TOURS
FRANCE
24 V
230 V

WelcomeEye Connect Pro / V5 3
Fig. 2
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
Madein P.R.C
IP44
20V 110mA RFID125kHz
DES 9900 VDP
5 1 0 2 23
24V 550mA
+ - 1/3 2/4
Wifi2.4GHz
5 1 0 2 23
Madein P.R.C
DES 9900 VDP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
5 1 0 2 43
Madein P.R.C
DES 9900 VDP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
5 1 0 2 43
Madein P.R.C
5 1 0 2 33
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 33
Madein P.R.C
IP44
20V 110mA RFID125kHz
120 m max
Of On (Master) On
ZZZ
On (Master)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Slave)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Slave)OnOn
ZZZ
1 2
1 2
1
24 V
230 V
24 V
230 V
24 V
230 V
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE

WelcomeEye Connect Pro / V5
4
Fig. 3
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
Madein P.R.C
IP44
20V 110mA RFID125kHz
DES9900 V DP
5 1 0 2 23
24V 550mA
+ - 1/3 2/4
Wifi2.4GHz
5 1 0 2 23
Madein P.R.C
DES9900 V DP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
5 1 0 2 43
Madein P.R.C
DES9900 V DP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
5 1 0 2 43
Madein P.R.C
5 1 0 2 33
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 33
Madein P.R.C
IP44
20V 110mA RFID125kHz
DES9900 V DP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
Wifi2.4GHz
5 1 0 2 43
Madein P.R.C
DES9900 V DP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
5 1 0 2 43
Madein P.R.C
DES9900 V DP
5 1 0 2 43
24V 550mA
+ - 1/3 2/4
5 1 0 2 43
Madein P.R.C
Of On (Master) On
ZZZ
On (Master)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Slave)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Slave)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Master)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Slave)OnOn
ZZZ
Of On (Master) On
ZZZ
On (Slave)OnOn
ZZZ
120 m max
120 m max
1 2
1 2
1
2
24 V
230 V
24 V
230 V
24 V
230 V
24 V
230 V
24 V
230 V
24 V
230 V
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE
SMARTHOMEFRANCE 19avenueMarcel Dassault 37200 TOURS FRANCE

GB1 WelcomeEye Connect Pro / V5
CONTENTS
1 SAFETY INSTRUCTIONS ..................................................................p.2
2 CONTENT OF THE KIT ......................................................................p.2
3 GENERAL INFORMATION ...............................................................p.3
4 NOMENCLATURE...............................................................................p.3
5 PRODUCT INSTALLATION...............................................................p.5
1. Wiring
2. Conguring the intercom
3. Installing the main or additional monitor
4. Installing the main or additional intercom panel
5. Installing a camera (optional)
6 MONITOR INTERFACE......................................................................p.9
A. Monitoring function
B. Intercom function
C. Settings
D. Photo album
E. Video album
7 USER GUIDE....................................................................................... p.14
8 SMARTPHONE APPLICATION ..................................................... p.15
9TECHNICAL CHARACTERISTICS .................................................p.22
10 ACCESSORIES...............................................................................p.23
11 FAQ..................................................................................................... p.24
12 TECHNICAL ASSISTANCE  WARRANTY..................................p.27
13 SAFETY PRECAUTIONS ................................................................ p.28
14 FCC/CE WARNING.......................................................................... p.29
15 DECLARATION OF CONFORMITY ............................................. p.29

GB2
WelcomeEye Connect Pro / V5
1. SAFETY INSTRUCTIONS
Important!
• Please carefully read the user manual before installing or using this product.
• If you are installing this product for someone else, remember to leave the manual or a
copy of it with the end user.
Warning:
• The various items should be dismantled by an authorised technician only.
Safety precautions:
• To operate this system in complete safety, it is essential that installers, users and
technicians follow all the safety procedures described in this manual.
• Specic warnings and warning symbols are given for items where necessary.
2. KIT CONTENTS
1. 7’’ monitor 2. Wall bracket 3. Modular power
supply
4. Intercom
panel
5. 5 RFID badges
2 user badges (grey)
1 admin badge (yellow)
1 - (red)
1 +(blue)

GB3 WelcomeEye Connect Pro / V5
3. GENERAL
This videophone consists of an indoor answering unit with a touch screen and an outdoor
panel with an intercom and camera, allowing you to see and communicate with the visitor
who has pressed the bell. It is easy to install as only two wires are needed for all functions:
bell, video image, intercom and strike plate and automatic opener controls.
The WelcomeEye technology allows you to share the intercom panel between 2 families.
Each family can own up to three monitors.
The system can operate up to one camera and two intercom panels per family.
For eective usage, please carefully read this instruction manual.
4. NOMENCLATURE
Monitor:
Touchscreen
Power supply terminal
block
Terminal block for connection
to the intercom panel and
accessories
Loudspeaker Microphone
Location for micro
SD card
DES 9900 VDP
5 1 0 2 23
24V 550mA
+ - 1/3 2/4
Wifi2.4GHz
5 1 0 2 23
Made in P.R.C
SMARTHOMEFRANCE
19avenue Marcel Dassault 37200 TOURS
FRANCE

GB4
WelcomeEye Connect Pro / V5
Intercom panel:
White LED (night vision)
Twilight sensor
Camera lens
Microphone
Loudspeaker
Call button, name holder
and RFID scan area
Name holder lighting
Tamper-resistant
retaining screw
Terminal block
connecting the wires
Programming switch
RFID reset button
Loudspeaker volume
settings
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
Made in P.R.C
IP44
20V 110mA
RFID 125kHz
SMARTHOME FRANCE
19 avenue Marcel Dassault 37200 TOURS
FRANCE
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
Made in P.R.C
IP44
20V 110mA
RFID 125kHz
SMARTHOME FRANCE
19 avenue Marcel Dassault 37200 TOURS
FRANCE
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
Made in P.R.C
IP44
20V 110mA
RFID 125kHz
SMARTHOME FRANCE
19 avenue Marcel Dassault 37200 TOURS
FRANCE
Notes:
- When someone presses the call button, the inside monitor rings and the video is displayed.
- To change the nameplate label, remove the front cover and unclip the plastic cap behind
the label.

GB5 WelcomeEye Connect Pro / V5
5. PRODUCT INSTALLATION
Important notes and advice:
- To make the most of your intercom panel, we recommend conguring it (RFID, for 1 or 2
families, 1 or 2 intercoms, loudspeaker volume) before nal installation. To do this, you will
need to connect it on a table, to ensure that the settings have been congured correctly.
- If you test your product before installing it, ensure that you do not test it with the intercom
panel and the monitor in the same room to avoid the videophone emitting a shrill noise
(feedback).
Do not expose the camera lens to direct sunlight or a reective surface.
- Do not expose the intercom panel to any source of light at night as this will inhibit
activation of the twilight sensor.
- We recommend running the cables through a protective sheath to protect them against
breakage and bad weather.
- For the WelcomeEye Connect version, to take full advantage of your monitor’s WiFi
function, we recommend you check that your 2.4 GHZ frequency WiFi network is accessible
from where it is installed.
1. Wiring
In order to avoid the risk of interference and malfunction, do not pass the wire for your
videophone through the same sheath as the electrical wires.
Warning: Do not under any circumstances double wires to increase the wire size.
a. Connecting the videophone (monitor, intercom panel and camera)
Wires to be used: 2 wires 0.75 mm2up to 80 m long or 2 wires 1.5 mm2up to 120 m
long.
The cable connecting the devices must be a single piece (no wago or domino connector
systems)
- Ensure proper connection of the wires, following one of the wiring diagrams depending
on the desired conguration.
- Be sure to refer to the labelling on the back of the monitor and the back of the intercom
panel.
- Congure the switches on the back of the intercom panel as well as the monitor interface
according to the chosen conguration (see section 2 intercom conguration).
b. Connecting a gate motor
- The intercom provides a dry contact (without power) to be connected to the push button
control of the automatic opener.
- Connect it directly to terminals 5 and 6 at the back of the intercom panel (no need to
observe polarity).
- The function can only be used if the respective intercom panel video is displayed.
c. Connecting a strike plate or electric lock
Important: The electric strike plate or lock that you install must be equipped with a
mechanical memory. The strike plate current cannot exceed 1.1A.
- Connect it directly to terminals 7 and 8 at the back of the intercom panel (no need to
observe polarity).

GB6
WelcomeEye Connect Pro / V5
- The dry contact function can only be used if the respective intercom panel video is
displayed.
2. Conguring the intercom (see g. 1, g. 2 or g. 3)
a. Conguring the intercom number:
Place switch 2 on the left on intercom no. 1 and on the right on intercom no. 2.
b. Conguring the number of families:
Place switch 1 on the left for single family mode and on the right for two family mode.
c. Intercom volume settings:
Turn the volume control with a Phillips head screwdriver to adjust the intercom volume.
Turn clockwise to increase the volume. Turn anti-clockwise to decrease it.
d. Conguration of the RFID function:
The RFID function enables openings to be managed using badges.
1) Programming (or resetting) the administrator badges:
(The monitor must not be in communication with the intercom panel when conguring
badges)
When switching on the device for the rst time, the badges must be congured in the
following order:
(Be sure to program the badges one by one. To avoid any problems, do not hold all the
badges in your hand)
1. Short press the reset button at the back of the intercom panel. The intercom panel will
emit six short beeps.
2. Swipe the yellow administrator badge, one short beep conrms the programming.
3. Swipe the blue badge, one short beep conrms the programming.
4. Swipe the red badge, one long beep conrms that the administration badges have been
programmed.
2) Add one or more user badges:
1. Swipe the blue badge, four long beeps conrm the activation of the programming mode.
2. Swipe all user badges (grey) to be activated; one short beep conrms the programming
of every badge presented.
3. Once all of the badges have been programmed, wait 10 seconds. One long beep conrms
the end of the programming process.
3) Remove one or more user badges:
1. Swipe the badge (red); 4 long beeps conrm the activation of the programming mode.
2. Swipe all user badges (grey) to be deactivated; one short beep conrms the deactivation
of every badge presented.
3. Once all badges have been deactivated, wait 10 seconds. One long beep conrms the
end of the programming process.
4) Remove all user badges:
1. Swipe the administrator badge (blue); 4 short beeps conrm the activation of the
administration mode.
2. Swipe 1 user badge (grey) that has already been added; one short beep indicates that all
user badges have been deactivated.
5) Using the badges:
To open the electric strike plate, quickly swipe your pre-programmed grey user badge on
the RFID reading eld. One short beep conrms the opening of the electric strike plate.

GB7 WelcomeEye Connect Pro / V5
To open the gate motor, hold the badge in front of the RFID scan area for 3 seconds. Two
short beeps indicate that the gate is opening.
6) Replacing a badge
RFID badges do not have predened functions. It is the programming step that sets the
badge’s function. Badge colours simply enable users to recognize their functions. If a badge
is lost, it can be replaced by any other badge by repeating the programming step.
3. Installing the main or additional monitor
1m60
DES9900 VDP
5 1 0 2 23
24V 550mA
+ - 1/3 2/4
WiĮ2.4GHz
5 1 0 2 23
MadeinP.R.C
SMARTHOMEFRANCE
19avenueMarcelDassault 37200 TOURS
FRANCE
1 2
4
7
5 6
3
1 - Position the wall bracket so that the screen of the monitor is approximately 1.60 m above
the oor.
2 – Mark the location of the holes using the U bolt.
3 – Drill.
4 – Use pegs adapted to the bracket (those supplied are suitable for solid walls).
5 - Attach the wall bracket.
6 – Connect the two intercom panel wires and the two power supply wires following the
wiring diagram.
7 - Position the monitor on the wall bracket.
8 - Depending on the conguration selected, and when wiring is completed, the interface
may have to be congured.

GB8
WelcomeEye Connect Pro / V5
Warning: during this step, do not connect the power supply to the 230V AC.
4. Installation of the main or additional intercom panel*
Warning: The product must not be connected to the power supply before the wiring has
been completed.
5 1 0 2 23
1 2 3 4 5 6
1 2
7 8
1 2
1 2
5 1 0 2 23
Madein P.R.C
IP44
20V 110mA
RFID125kHz
1m60
1
1
2
2
1 2
4
7
5
3
6
8 9
SMARTHOMEFRANCE
19avenueMarcel Dassault 37200 TOURS
FRANCE
1 - Remove the tamper-resistant screw from underneath the intercom panel, using the key
provided.
2 - Tip the intercom panel cover forward.
3 – The intercom’s lens should be approximately 1.60m above the ground.
4 – Mark the locations.
5 - Drill.
6 - Use pegs adapted to the nature of the support (the screws supplied are suitable for
solid walls).
7 – Connect the two wires from the monitor and, if necessary, connect the electric strike
plate and the gate (see section 1. Wiring). Congure the switches at the back of the
intercom panel (see section 2. Conguring the intercom).

GB9 WelcomeEye Connect Pro / V5
Run silicone sealant around the entire contour of the intercom panel, on a dry wall to
prevent moisture staying on the wall.
8 – Insert the screws and ret the two caps concealing the retaining screws.
Note: screw through the black covers on the back of the intercom panel without removing
them.
Make sure the rubber sheet stays on the intercom panel.
9 – Ret the front cover of the intercom and tighten the tamper-resistant retaining screw.
10 - Connect the 230VAC power supply to the modular adaptor, for an installation compliant
with applicable standards (NFC 15-100 in France).
- Verify the smooth functioning (video call, RFID, etc.).
- When there is a second intercom panel, don’t forget to congure the monitor(s). On
11 - Attach a silicone seal* between the shield and the wall to stop owing water. *Do not
use acetic acid-based silicone (vinegar odour).
5. Installing a camera (optional)
Connect the wires in accordance with the wiring diagram.
Choose a suitable place to install the camera.
Ensure that nothing gets in the way of the installation.
Screw the wall section with the screws provided (for solid walls).
Point the camera in the desired direction and tighten the retainer screw.
Congure the monitor(s)
On
6. MONITOR INTERFACE
Main menu
Lightly touch the screen to turn it on and access the main menu
23:59 01/07/2017 FULL
MEM.
22 4
23:59 01/07/2017 FULL
MEM.
A B C D E
A. Monitoring function
B. Intercom function
C. Settings
D. Photo album
E. Video album

GB10
WelcomeEye Connect Pro / V5
: indicates that the automatic answering function is activated
: indicates that silent mode is activated (when this mode is activated, no ringtone
will sound on the monitor when there is a call)
Go to settings then to turn it ON or OFF.
: indicates that the memory is full. The oldest photos/videos are replaced with
the new recordings.
A. Monitoring function
press once on this button (no call) to access spy mode.
1 2 3 4 5
1: To switch to the view of the second intercom panel or camera, or return to the main
menu.
2: To establish voice communication with the intercom panel and hang up.
3: To open the electric strike plate.
4: To open the gate.
5: To take a photo or video in accordance with the settings selected.
B. Intercom function
1 2
Function only valid if an additional monitor is connected and the parameters are set
correctly.
1: To exit the function
2: Allows you to call the other monitors in the family, answer when you receive a call from
another monitor, or hang up.
C. Settings
The WelcomeEye Connect has 3 pages in the settings menu. To switch from one page to
the next, simply slide the screen to the right or left.
Click on to return to the previous menu.

GB11 WelcomeEye Connect Pro / V5
1 2 3 4 5 6 7 8 9 10 11
1. Visit memory function
a b c
a: Photo record of a visitor.
b: Video recording of a visitor (there must be a formatted micro SD card in the monitor).
c: Deactivation of the visit memory function.
2. Video recording conguration (valid if video mode has been selected)
Choose the video recording time (10, 20 or 30 sec) during a missed call or in monitoring
mode (note: function inactive without a micro SD card).
3. Photo conguration (valid if photo mode has been selected)
Choose the number of photos taken (1, 2 or 3) during a missed call or in monitoring mode.
4. Deactivating silent mode
This function turns o the monitor ringtone for a certain period (snooze, etc.). The monitor’s
LEDs will continue to ash to signal a call.
a b c
a: activate (On) / deactivate (O) silent mode monitor
b: Time when the ringtone will be deactivated.
c: Time when the ringtone will be reactivated.
5. Answering system function (valid if video mode has been selected)
This function allows you to record a voice message which will be played if the call is not
answered. Video recording must be congured during calls to activate this function.

GB12
WelcomeEye Connect Pro / V5
a b c
a: To activate or deactivate voice message function.
b: To play back the recorded voice message.
c: Allows you to start and stop recording a voice message (maximum message length: 15s.).
6: Conguring WelcomeEye system options
a b c d
a: Activation of a second intercom panel (choose On if a second intercom panel is used).
b: Activation of the camera option (choose On if a camera is used).
c: Conguration of the monitor(s). When the system has several monitors, you must congure
one Master monitor and Slave monitors. If the system only features one monitor, choose
O.
d: Activating energy saving mode of the videophone. When the energy saving mode is
activated (On), the product’s energy consumption is reduced. The intercom panel is
placed on standby, therefore the monitor no longer receives calls.
7: Audio settings
a b c d e
a: Choice of ringtone during a call from intercom panel 1
b: Choice of ringtone during a call from intercom panel 2 (only if an additional intercom
panel has been congured)
c: Choice of ringtone during an intercom call (only if an additional monitor has been
congured)
d: Volume settings for the monitor ringtone
e: Volume settings for the monitor loudspeaker during communication.
8: Image settings
Image brightness, contrast and colour settings.
9: WiFi network management
Note: Use of the WiFi network and the smartphone application is detailed in Chapter 8
Application.

GB13 WelcomeEye Connect Pro / V5
a b c
a: Activation (On) or deactivation (O) of WiFi network.
b: conguration of the time between the visitor ringing the bell and when the notication
is sent to the smartphone.
c: Accessing network information and resetting the WiFi network.
10: Time and date settings
a: time and date settings
The date and time can be set from
the app.
b: date (applies to the main menu only) and time format settings.
Slide the image to access this menu.
11: Reset menu
a: Micro SD card resetting and formatting. May be necessary when using a micro SD card
for the rst time.
b: Internal memory reset.
c: Resetting the product to factory settings and returning to default settings (visit memory
function, video and photo recording setup, disabling ring tone, answering system
function, options setup, audio settings, image settings, WiFi, date and time). The photos
and videos recorded are saved.
D. Photo album
To access the album of recorded photos. The gure in the red circle indicates the number
of unread photos.

GB14
WelcomeEye Connect Pro / V5
: time and date photo was taken. Click on it to view the photo.
: To delete one or several photos. Click on the waste bin then select the photos to be
deleted and click on the waste bin again to delete them.
E. Video album
Menu only accessible if a micro SD card is inserted.
Use to access recorded videos. The gure in the red circle indicates the number of unplayed
videos.
The viewing and deletion procedure is identical to the photo album.
7. USER MANUAL
Response to a call:
- Pressing the intercom panel button triggers an audible signal and the monitor turns on.
You have up to 20 seconds to answer the call. Once you have identied the visitor, press the
key to communicate with them.
- After two minutes of conversation, the call ends and the screen returns to the home page.
If the conversation ends before the two minute timeout, press the button to end the
call. The screen returns to the home page.
- To refresh the picture, press on the home screen. To initiate another two minute
conversation, press the button.
- Control an electric lock or strike plate by pressing the button.
- Control a motorised gate by pressing the button.
Missed call:
- Pressing the intercom panel button triggers an audible signal and the monitor turns on.
If the visit memory function is activated (photo or video), a screenshot of the visitor is
automatically sent to the user. (This function cannot be viewed from the app)
- If you choose to take still images, a number of images is captured corresponding to the
number of images you selected (1, 3, or 5). These photos are stored in the internal memory
if no micro SD card is inserted. Otherwise they are stored on the micro SD card.
Note: the photos saved in the internal memory may not be copied onto a memory card.
- You can also choose the video recording. In this case a video with sound is recorded. This
function requires a micro SD card. Videos will only be recorded on your micro SD card. The
recording time can be adjusted (10, 20 or 30 seconds).
- When there is a recorded message (visitor screenshot or message), a red circle with a
gure indicates the number of unread messages on the home screen.

GB15 WelcomeEye Connect Pro / V5
- An answering system function is available for the WelcomeEye Connect Pro version. If the
answering system function is activated, the recorded message of the answering system is
played on the intercom panel. At the end of the message, the system automatically switches
to video and audio recording mode. The visitor can therefore leave a message. Note: the
answering system function is only possible if the video recording is activated.
Standby
- The screen is automatically placed on standby which means the screen enters sleep mode
for energy saving and screen sustainability purposes.
- If the monitor is on a menu other than the main one, it automatically switches to the main
screen after 15 seconds of inactivity.
- If the monitor is on the main menu, it automatically switches to standby mode after 15
seconds of inactivity.
- Lightly touch the screen to exit the standby mode.
8. SMARTPHONE APPLICATION
only compatible with 2.4 GHz WiFi
Connecting a monitor to the WiFi network
1. Download the Philips app onto your smartphone from the Apple store or Play store
(you must accept all permissions requested by the smartphone).
2. From the monitor, go to then and activate the WiFi:
3. Go to , and the following menu appears:
Note: If the icon does not appear on the second line, reset the WiFi by clicking on
, then wait for the icon to appear (about 30 seconds).

GB16
WelcomeEye Connect Pro / V5
4. From the WelcomeEye application, click on + to add a device.
5. Android: Click on new device and then next
The UID of your monitor should appear. Click on it.