Philips WelcomeEye Comfort User manual

WelcomeEye Comfort
DES9500VDP - 531019
WelcomeEye Compact
DES9300VDP - 531004
09/2017
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Notice d’utilisation / User manual
DES9300VDP - 531004
FR - Notice téléchargeable sur philips.com
GB - Downloadable instructions at phillips.com
D - Anleitung kann auf philips.com heruntergeladen werden
NL - De handleiding kan gedownload worden op philips.com
PL - Instrukcja do pobrania na philips.com
IT- Il manuale è disponibile anche su www.philips.com.
ES - Manual que puede descargar en philips.com
PT - Manual de instruções disponível no site philips.com

GB1
WelcomeEye Comfort / Compact / 09/17
GB1
WelcomeEye Comfort / Compact / 09/17
TABLE OF CONTENTS
1 SAFETY INSTRUCTIONS..................................................................p.2
2 CONTENT OF THE KIT......................................................................p.2
3 GENERAL INFORMATION...............................................................p.3
4 NOMENCLATURE ..............................................................................p.3
5 PRODUCT INSTALLATION ..............................................................p.5
1. Wiring
2. Conguring the intercom
3. Installing the main or additional monitor
4. Installing the main or additional intercom panel
5. Installing a camera (optional)
6 MONITOR INTERFACE.....................................................................p.8
A. Monitoring function and response to a call
B. Intercom function
C. Settings
7 USER GUIDE....................................................................................... p.11
8 TECHNICAL CHARACTERISTICS................................................. p.12
9 ACCESSORIES................................................................................... p.13
10 FAQ....................................................................................................... p.13
11 TECHNICAL ASSISTANCE  WARRANTY..................................p.16
12 SAFETY PRECAUTIONS..................................................................p.17
13 FCC/CE WARNING...........................................................................p.18
14 DECLARATION OF CONFORMITY..............................................p.18

GB2 WelcomeEye Comfort / Compact / 09/17
1. SAFETY INSTRUCTIONS
Important!
• Please read the user manual carefully before installing or using this product.
• If you are installing this product for a third party, please remember to leave the manual or
a copy of it with the end user.
Warning:
•The various components may only be dismantled by an authorised technician.
Safety precautions:
•To ensure the safe operation of the system, installers, users and technicians must follow
all the safety procedures described in this manual.
•Specic warnings and warning symbols are marked on the components where necessary.
2. CONTENTS OF THE KIT
4. Adaptor
for plug-in
power supply
compatible with
EU or UK plug
1.b 4.3” screen
(WelcomeEye Compact)
1. 7’’ monitor
(WelcomeEye Comfort)
2. Wall bracket
3. Plug-in power
supply 5. Intercom panel

GB3
WelcomeEye Comfort / Compact / 09/17
3. GENERAL
This Video doorphone consists of an indoor answering unit with a touch screen and an
outdoor panel with an intercom and camera, allowing you to see and communicate with
the visitor who has pressed the bell. It is easy to install as only two wires are needed for
all functions: bell, video image, intercom and strike plate and automatic opener controls.
The WelcomeEye technology allows you to share the intercom panel between 2 families.
Each family can own up to 3 monitors.
The system can operate up to one camera and two intercom panels.
To get the most out of your intercom, please read this instruction manual carefully.
4. NOMENCLATURE
Monitor:
Screen
Power supply terminal block Terminal block for connection
to the intercom panel and
accessories
Loudspeaker Microphone
DES 9900 VDP
+ - 1/3 2/4
Made in P.R.C
CFIExtel
ZIde Fétan, 01600Trév oux
FRANCE

GB4 WelcomeEye Comfort / Compact / 09/17
Intercom panel:
White LED (night vision)
Twilight sensor
Camera lens
Microphone
Loudspeaker
Name holder lighting
Tamper-resistant
retaining screw
Terminal block
connecting the wires
Programming switch
Loudspeaker volume
settings
1 2 3 4 5 6
1 2
7 8
1 2
1 2
Made in P.R.C
CFI Extel
ZI de Fétan, 01600 Trévoux
FRANCE
IP44
1 2 3 4 5 6
1 2
7 8
1 2
1 2
Made in P.R.C
CFI Extel
ZI de Fétan, 01600 Trévoux
FRANCE
IP44
1 2 3 4 5 6
1 2
7 8
1 2
1 2
Made in P.R.C
CFI Extel
ZI de Fétan, 01600 Trévoux
FRANCE
IP44
Notes:
- When someone presses the call button, the inside monitor rings and the video is displayed.
- To change the nameplate label, remove the front cover and unclip the plastic cap behind
the label.

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WelcomeEye Comfort / Compact / 09/17
5. PRODUCT INSTALLATION
Important notes and advice:
- To make the most of your intercom panel, we recommend conguring it (for 1 or 2 families,
1 or 2 intercoms, loudspeaker volume) before nal installation. To do this, it might be
necessary to connect up the system on a table to check that the settings are correct.
- If you test your product before installing it, ensure that you do not test it with the intercom
panel and the monitor in the same room to avoid the Video doorphone emitting a shrill
noise (feedback).
- Do not expose the camera lens to direct sunlight or a reective surface.
- We recommend running the cables through a protective sheath to protect them against
breakage and bad weather.
1. Wiring
To avoid the risk of interference and malfunctions, do not run the Video doorphone cable
through the same sheath as the electrical cables.
Warning:Do not double up the wires to increase their section.
a. Connecting the video doorphone (monitor, intercom panel and camera, see g. 1, g. 2
or g. 3)
Wires to be used: 2 wires 0.75 mm2with 80 m length or 2 wires 1.5 mm2with 120 m length.
- Make sure to connect the wires in accordance with one of the wiring diagrams depending
on the desired conguration.
- Refer to the label stuck to the back of the monitor and the back of the intercom panel.
- Congure the switches on the back of the intercom panel as well as the monitor interface
according to the chosen conguration (see section 2 intercom conguration).
b. Connecting a gate motor
- The intercom provides a dry contact (without power) to be connected to the push button
control of the automatic opener.
- Connect it directly to terminals 5 and 6 at the back of the intercom panel (no need to
observe polarity).
- The opening function is only possible if the video of the respective intercom panel is
displayed.
c. Connecting a strike plate or electric lock
Important:The strike plate or electric lock that you are ordering must have a mechanical
memory. The strike plate current cannot exceed 1.1A.
- Connect it directly to terminals 7 and 8 at the back of the intercom panel (no need to
observe polarity).
- The opening function is only possible if the video of the respective intercom panel is
displayed.

GB6 WelcomeEye Comfort / Compact / 09/17
2. Conguring the intercom (see g. 1, g. 2 or g. 3)
a. Conguring the intercom number:
Place switch 2 on the left on intercom no. 1 and on the right on intercom no. 2.
b. Conguring the number of families:
Place switch 1 on the left to be in one-family mode and on the right to be in 2-family mode.
c. Intercom volume settings:
Turn the volume control with a Phillips head screwdriver to adjust the intercom volume.
3. Installing the main or additional monitor
1m60
DES9900 VDP
5 8 1 0 23
24V 550mA
+ - 1/3 2/4
WiĮ2.4GHz
DES9900 VDP
5 8 1 0 23
MadeinP.R.C
CFIExtel
ZIdeFétan,01600 Trév oux
FRANCE
1 2
4
7
5 6
3
1 - Position the wall bracket so that the screen of the monitor is approximately 1.60m above
the ground.
2 – Mark the location of the holes using the U bolt.
3 – Drill.
4 – Use the correct wall plugs for the bracket (those supplied are suitable for solid walls).
5 - Attach the wall bracket.

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WelcomeEye Comfort / Compact / 09/17
6 - Connect the 2 intercom panel wires and the 2 power supply wires in accordance with
the wiring diagram.
7 - Position the monitor on the wall bracket.
8 - Depending on the conguration selected, and when wiring is completed, the interface
may have to be congured.
Warning: during this step, do not connect the power supply to the 230V AC.
4. Installing the main or additional intercom panel
Warning: The product must not be connected to the power supply before wiring is complete.
DES 9900 VDP
5 1 0 0 63
1 2 3 4 5 6
1 2
7 8
1 2
1 2
DES 9900 VDP
5 1 0 0 63
Madein P.R.C
CFIExtel
ZIdeFétan, 01600Trévoux
FRANCE
IP44
20V 110mA
RFID125kHz
1m60
1
1
2
2
1 2
4
7
5
3
6
8 9
1 - Remove the tamper-resistant screw from the intercom panel.
2 - Tip the intercom panel cover forward.
3 – The intercom’s lens should be approximately 1.60m above the ground.
4 – Mark the locations.

GB8 WelcomeEye Comfort / Compact / 09/17
5 - Drill.
6 - Use the correct xings for the mounting surface (the screws provided are suitable for
solid walls).
7 – Connect the two wires from the monitor and, if necessary, connect the electric strike
plate and the gate (see section 1. Wiring). Congure the switches at the back of the
intercom panel (see section 2. Conguring the intercom).
8 – Insert the screws and ret the two caps concealing the retaining screws.
Note: the screws must be driven through the black grommets on the back of the outdoor
station.
9 – Ret the front cover of the intercom and tighten the tamper-resistant retaining screw.
10 - Connect the 230VAC power supply to the modular adaptor, for an installation compliant
with applicable standards (NFC 15-100 in France).
- Verify the smooth functioning (video call, etc.).
- When there is a second intercom panel, don’t forget to congure the monitor(s).
On
11 - Attach a silicone seal* between the shield and the wall to stop owing water. *Do
not use acetic acid-based silicone (vinegar odour).
5. Installing a camera (optional)
Connect the wires in accordance with the wiring diagram.
Choose a suitable place to install the camera.
Ensure that nothing gets in the way of the installation.
Screw the wall section with the screws provided (for solid walls).
Point the camera in the desired direction and tighten the retainer screw.
Congure the monitor(s)
On
Warning:no audio
6. MONITOR INTERFACE
Main Menu
Press the button to turn on the screen and access the main menu
00:00 01/01/2000
A B C
A. Monitoring function and response to a call
B. Intercom function
C. Settings

GB9
WelcomeEye Comfort / Compact / 09/17
: indicates that the monitor ringtone is deactivated
A. Monitoring function and response to a call
1 2 3 4
1: To switch to the view of the second intercom panel or camera, or return to the main
menu.
2: To establish voice communication with the intercom panel and hang up.
3: To open the electric strike plate.
4: To open the gate.
B. Intercom function
1 2
Function only valid if an additional monitor is connected and the parameters are set
correctly.
1: To exit the function
2: To call the other monitors in the family, answer calls from another monitor or hang up.
C. Settings
The settings menu has 2 pages.
Click on to return to the previous menu.
1 2 3 4 5 6