Philips Professional HFL5014/12 Series User manual

Find information at
http://www.philips.com/support/
Get support at
https://www.philips.com/pds/support/
Professional Installation Manual
xxHFL5014/12
xxHFL5014W/12
xxHFL5114/12
xxHFL5114U/12
xxHFL5114W/12
xxHFL6014U/12
xxHFL6114U/12
Status: Approved
Version: 4.0
Date: December 2020
Author: Bert De Latter

- 1 -
Version history:
Version
Date
Author
Changes:
1.0
08/07/2019
Bert De Latter
First version Installation manual 5014/6014
2.0
20/01/2020
Gerrit Weiden
RC: MultiRC settings
3.0
09/2020
Bert De Latter
Android
-
P upgrade:
 Update urls and typos in the manual
 Updating screenshots
 New remote controls and changed timing for
setting the MRC code
 Syntax update media channels
 Updating changes in the professional menu
 Update the manage apps configuration wizard
 Adding AppControl via portal information
 Adding new features/changes as per “P update”
logo
Note: The changes in version 3.0 require to have SW version
105.000.239.002 or higher
4.0
12/2020
Bert De Latter

Add function to add Google Cast in channel list
 Add function to define RC5 key mapping
 Changes to Hotspot feature
 Added example for HLS stream in channel list
 Update apps sync status screen
 Change icons in Philips dashboard
Note: The changes in version 3.0 require to have SW version
105.001.xxx.xxx, the next SW release after 105.000.239.002

- 2 -
Table of Contents
Version history: ................................................................................................................................... - 1 -
1. General information .................................................................................................................... - 8 -
1.1 Notice .................................................................................................................................. - 8 -
1.2 Help and support ................................................................................................................. - 8 -
1.3 Definitions, Acronyms and Abbreviations ........................................................................... - 9 -
1.4 How to navigate, open menu’s and make selections .......................................................... - 9 -
2. Requirements before starting the installation of a TV .............................................................. - 10 -
2.1 Remote control .................................................................................................................. - 10 -
2.1.1 Master remote control 22AV9573A or 22AV9574A .................................................. - 10 -
2.1.2 Guest remote control 22AV1905A or 22AV1905B .................................................... - 11 -
2.1.3 Accessory remote controls ........................................................................................ - 12 -
2.1.4 Setup of the remote controls .................................................................................... - 12 -
2.1.4.1 How to setup the Master RC 22AV9574A ................................................................. - 12 -
2.1.4.2 How to set the multi RC for the guest RC 22AV1905A or 22AV1905B ...................... - 12 -
2.1.4.3 How to reset a guest RC to the default settings ........................................................ - 13 -
2.1.4.4 How to setup the Healthcare RC (22AV1604B) ......................................................... - 13 -
2.1.4.5 How to setup the Easy RC (22AV1601B) ................................................................... - 13 -
2.2 Professional Settings menu ............................................................................................... - 14 -
2.3 Software upgrade .............................................................................................................. - 15 -
2.4 Clone folder structure ....................................................................................................... - 16 -
3. Find out the state of the TV ....................................................................................................... - 17 -
3.1 Virgin mode ....................................................................................................................... - 17 -
3.2 Professional Mode ON/OFF ............................................................................................... - 17 -
3.3 CSM (Customer Service Menu) ......................................................................................... - 17 -
4. Reinstall TV ................................................................................................................................ - 19 -
4.1 Reinstall the TV manually .................................................................................................. - 19 -
4.2 Reinstall via a script in the clone file ................................................................................. - 20 -
5. Virgin installation wizard ........................................................................................................... - 21 -
5.1 Instant Initial Cloning (IIC) ................................................................................................. - 21 -
5.1.1 Virgin installation ....................................................................................................... - 21 -
5.1.2 Instant initial cloning and software upgrade ............................................................. - 21 -
5.2 Settings during virgin installation ...................................................................................... - 24 -
6. Professional Settings ................................................................................................................. - 25 -

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6.1 General information .......................................................................................................... - 25 -
6.1.1 Store settings in the Professional Settings menu ...................................................... - 25 -
6.1.2 Professional session .................................................................................................. - 25 -
6.1.3 Exit Professional menu after installing apps ............................................................. - 25 -
6.2 Overview ............................................................................................................................ - 26 -
6.3 Upgrade and Clone ............................................................................................................ - 26 -
6.4 Switch on settings .............................................................................................................. - 30 -
6.4.1 Channel Settings ........................................................................................................ - 31 -
6.4.2 Feature Settings ......................................................................................................... - 31 -
6.4.3 Sound Settings ........................................................................................................... - 32 -
6.4.4 Picture Settings .......................................................................................................... - 32 -
6.4.5 Subtitles ..................................................................................................................... - 33 -
6.4.6 Guest Management ................................................................................................... - 33 -
6.4.7 Content Rating ........................................................................................................... - 34 -
6.4.8 Personalise ................................................................................................................ - 34 -
6.4.9 HotSpot Default Frequency ....................................................................................... - 34 -
6.5 Identification Settings ....................................................................................................... - 35 -
6.5.1 RoomID ...................................................................................................................... - 35 -
6.5.2 Premises Name .......................................................................................................... - 35 -
6.5.3 Premises Geonames ID .............................................................................................. - 35 -
6.5.4 Device Name .............................................................................................................. - 36 -
6.5.5 Installer Identification ............................................................................................... - 36 -
6.6 Guest Management ........................................................................................................... - 36 -
6.7 Dashboard ......................................................................................................................... - 37 -
6.8 Features ............................................................................................................................. - 39 -
6.8.1 Apps ........................................................................................................................... - 39 -
6.8.2 SmartInfo ................................................................................................................... - 43 -
6.8.3 Sharing ....................................................................................................................... - 44 -
6.8.4 Weather App ............................................................................................................. - 46 -
6.8.5 Welcome Screen ........................................................................................................ - 46 -
6.8.6 ThemeTV .................................................................................................................... - 47 -
6.8.7 MyChoice ................................................................................................................... - 47 -
6.8.8 Content Rating ........................................................................................................... - 47 -
6.8.9 Clock .......................................................................................................................... - 48 -

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6.8.10 Scheduler ................................................................................................................... - 48 -
6.8.11 Banner ....................................................................................................................... - 48 -
6.8.12 TalkBack ..................................................................................................................... - 49 -
6.9 Channels ............................................................................................................................ - 49 -
6.10 Sources .............................................................................................................................. - 53 -
6.11 Date and Time ................................................................................................................... - 55 -
6.12 Wireless and Networks ...................................................................................................... - 58 -
6.12.1 Network wizard ......................................................................................................... - 58 -
6.12.2 Network settings ....................................................................................................... - 58 -
6.12.3 Network Control TV Over IP ...................................................................................... - 61 -
6.13 Input Control ..................................................................................................................... - 63 -
6.14 Advanced ........................................................................................................................... - 66 -
6.15 TV Settings ......................................................................................................................... - 70 -
6.15.1 Picture ....................................................................................................................... - 71 -
6.15.2 Sound ......................................................................................................................... - 72 -
6.15.3 Audio Language Preference ...................................................................................... - 74 -
6.15.4 Subtitle Language Preference ................................................................................... - 74 -
6.15.5 Accessibility ............................................................................................................... - 75 -
6.16 Android Settings ................................................................................................................ - 76 -
6.17 Reset .................................................................................................................................. - 76 -
7. Professional setting wizards ...................................................................................................... - 78 -
7.1 Philips Home Dashboard configuration ............................................................................. - 78 -
7.1.1 Show Account Icon .................................................................................................... - 79 -
7.1.2 Show Assistant Icon ................................................................................................... - 79 -
7.1.3 Recommended .......................................................................................................... - 79 -
7.1.4 User Interface Setting ................................................................................................ - 79 -
7.2 Manage Apps ..................................................................................................................... - 81 -
7.2.1 Manage Apps configuration wizard ........................................................................... - 81 -
7.2.2 Installing Apps using Google Play Store .................................................................... - 85 -
7.2.3 Managing Apps through the AppControl Portal ........................................................ - 89 -
7.2.4 Add a local app in the TV ........................................................................................... - 94 -
7.2.5 Remove or update a local installed app from TV ...................................................... - 95 -
7.3 Manage Welcome Screen .................................................................................................. - 95 -
7.3.1 ScreenSaver Configuration ........................................................................................ - 95 -

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7.3.2 Welcome Screen Configuration ................................................................................. - 96 -
7.4 Manage ThemeTV ............................................................................................................. - 98 -
7.5 Manage MyChoice ........................................................................................................... - 101 -
7.5.1 How does it work ..................................................................................................... - 101 -
7.5.2 How to configure MyChoice .................................................................................... - 101 -
7.5.3 Platform specific ...................................................................................................... - 102 -
7.5.4 MyChoice RC commands ......................................................................................... - 103 -
7.5.5 MyChoice remote activation ................................................................................... - 103 -
7.6 Manage Scheduler ........................................................................................................... - 105 -
7.7 Manage Channels ............................................................................................................ - 108 -
7.7.1 Rename channels .................................................................................................... - 108 -
7.7.2 Hide/Show channels ................................................................................................ - 109 -
7.7.3 Reorder channels ..................................................................................................... - 109 -
7.7.4 Blank/Unblank channels .......................................................................................... - 109 -
7.7.5 Remove channels..................................................................................................... - 110 -
7.7.6 Re-number channels................................................................................................ - 110 -
7.8 Channel installation wizard ............................................................................................. - 111 -
7.8.1 Install RF channels ................................................................................................... - 111 -
7.8.2 Install OTT channels and TIF Channels .................................................................... - 114 -
7.8.3 Install IP channels .................................................................................................... - 114 -
7.8.4 Install media channels ............................................................................................. - 115 -
7.9 Network installation wizard ............................................................................................ - 115 -
7.10 Crestron Connected wizard ............................................................................................. - 116 -
7.10.1 Display Settings ....................................................................................................... - 116 -
7.10.2 SSL settings (known as Secure connections feature) .............................................. - 117 -
7.10.3 Auto Discovery......................................................................................................... - 117 -
7.10.4 Control System Settings .......................................................................................... - 117 -
7.10.5 Room view settings ................................................................................................. - 117 -
7.10.6 Fusion in the Cloud .................................................................................................. - 117 -
7.10.7 Buttons .................................................................................................................... - 118 -
7.10.8 Device limitations .................................................................................................... - 118 -
7.10.9 Cloning ..................................................................................................................... - 118 -
8. Guest Menu ............................................................................................................................. - 119 -
8.1 Recommended ................................................................................................................ - 119 -

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8.2 TV Channels ..................................................................................................................... - 119 -
8.3 Cast .................................................................................................................................. - 120 -
8.3.1 What is Chromecast built-in? .................................................................................. - 120 -
8.3.2 TV implementation .................................................................................................. - 120 -
8.3.2.1 Chromecast: Full TV control ..................................................................................... - 120 -
8.3.2.2 Chromecast: Installer backend solution .................................................................. - 122 -
8.3.3 Dependencies .......................................................................................................... - 123 -
8.3.4 Impact ...................................................................................................................... - 124 -
8.4 Apps ................................................................................................................................. - 124 -
8.5 Games .............................................................................................................................. - 125 -
8.6 More ................................................................................................................................ - 126 -
8.6.1 Settings .................................................................................................................... - 126 -
8.6.2 Features ................................................................................................................... - 127 -
8.6.2.1 Set alarm ................................................................................................................. - 127 -
8.6.2.2 Sleep Timer .............................................................................................................. - 128 -
8.6.2.3 Internet Hotspot ...................................................................................................... - 128 -
8.6.2.4 Weather ................................................................................................................... - 128 -
8.6.2.5 TV Guide .................................................................................................................. - 129 -
8.6.2.6 Talkback ................................................................................................................... - 129 -
8.6.3 Personal ................................................................................................................... - 129 -
8.7 Top icons.......................................................................................................................... - 131 -
8.7.1 Google account ........................................................................................................ - 131 -
8.7.2 Set alarm .................................................................................................................. - 131 -
8.7.3 Weather ................................................................................................................... - 132 -
8.7.4 Menu language ........................................................................................................ - 132 -
8.8 PMS (Property Management System) ............................................................................. - 132 -
8.8.1 TV configuration ...................................................................................................... - 132 -
8.8.2 Clearing personal data ............................................................................................. - 133 -
8.8.3 Greeting guest ......................................................................................................... - 133 -
8.8.4 Bill ............................................................................................................................ - 133 -
8.8.5 Messaging ................................................................................................................ - 134 -
8.8.6 Additional options ................................................................................................... - 135 -
8.9 SmartInfo ......................................................................................................................... - 135 -
8.9.1 SmartInfo Browser ................................................................................................... - 135 -

- 7 -
8.9.2 SmartInfo Application .............................................................................................. - 136 -
9. IP TV installation ...................................................................................................................... - 137 -
9.1 Setup ................................................................................................................................ - 137 -
9.2 Settings for installing IPTV ............................................................................................... - 137 -
9.3 Installing IP Channels ....................................................................................................... - 138 -
9.4 IP over RF cable using DOCSIS ......................................................................................... - 138 -
10. Make TV visible in CMND .................................................................................................... - 139 -
10.1 Connect the TV via IP ....................................................................................................... - 139 -
10.1.1 Change the TV settings ............................................................................................ - 139 -
10.1.2 Use a DNS server ..................................................................................................... - 139 -
10.1.3 URL fallback mechanism .......................................................................................... - 139 -
10.2 Connect the TV via RF ...................................................................................................... - 140 -
11. Custom Dashboard .............................................................................................................. - 141 -
11.1 Browser based custom dashboard .................................................................................. - 141 -
11.2 App based custom dashboard ......................................................................................... - 141 -
12. Examples .............................................................................................................................. - 142 -
12.1 Custom channel logos ..................................................................................................... - 142 -
12.1.1 How to extract the channel logos ........................................................................... - 142 -
12.1.2 How to add custom channel logos .......................................................................... - 142 -
12.1.3 Improper scaled channel logo in the Channels overview ....................................... - 143 -
12.2 ChannelList.xml in the clone file ...................................................................................... - 144 -
12.2.1 Add an RF channel in the ChannelList.xml .............................................................. - 145 -
12.2.2 Add a media channel in the ChannelList.xml .......................................................... - 145 -
12.2.3 Add an IP channel in the ChannelList.xml ............................................................... - 146 -
12.2.4 12.2.3 Add an HLS channel in the ChannelList.xml ................................................. - 146 -
12.3 RoomSpecificSettings in the clone file ............................................................................ - 146 -
12.4 LocalCustomDashboard in the clone file ......................................................................... - 148 -
12.5 Edit the T&C for hotspot ................................................................................................. - 148 -
12.6 Install Netflix on TV ......................................................................................................... - 149 -
12.7 Capture logs from TV on USB .......................................................................................... - 149 -

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1. General information
In this document, you can find information on how to install the Philips Professional TV’s from the
xxHFL5014 and xxHFL6014U range. This document is intended for the System Integrator or the
responsible technician of the location this device will be placed. You will find descriptions on what
functions these platforms support and how to use them.
In this chapter, you can find some general information that is useful to know before reading the rest
of the document.
1.1 Notice
2020 © TP Vision Belgium NV All rights reserved. Specifications are subject to change without notice.
Trademarks are the property of Koninklijke Philips Electronics NV or their respective owners. TP Vision
Belgium NV reserves the right to change products at any time without being obliged to adjust earlier
supplies accordingly.
TP Vision Belgium NV cannot be held responsible neither for any errors in the content of this document
nor for any problems as a result of the content in this document. Errors reported will be adapted and
published on the Philips support website as soon as possible.
1.2 Help and support
Visit the Philips support website at http://www.philips.com/support/ for:
 Leaflets and product documentation
 Download a printable PDF version of the user manual
 Contact details of the helpdesk
 Download the latest available software
Visit the Philips support ticketing system at https://www.philips.com/pds/support for:
 Allowing you to enter any after sales question for which you need support
 Easily follow up on any tickets submitted
 A knowledge base that will enable you to find answers to questions we receive on regular basis
(FAQs)
 An NDA section for specific questions that require an NDA to be in place with your company
to get the detailed feedback
Visit the CMND website to download and find all info about CMND http://cmnd.io/

- 9 -
1.3 Definitions, Acronyms and Abbreviations
[ ]: The values between brackets are referring to a TV menu item or a button on screen
“ “: The values between quotation marks are referring to a remote button
CDB: CustomDashBoard
DVB-T: Digital Video Broadcasting - Terrestrial
DVB-C: Digital Video Broadcasting - Cable
HTTP: Hyper Text Transfer Protocol
IIC: Instant Initial Cloning
IR: Infrared
JAPIT: ‘JSON API for TV’ is the API specification to control the Philips TV
JEDI: Java Enterprise Display Interface
LCN: Logical Channel Number
MB: MegaByte
MHz: Megahertz
MRC: Multi Remote Control
OSD: On Screen Display
PTA: Philips TV Application
RC: Remote Control
SI: System Integrator
STBY: Standby
SW: Software
TV: Television
T&C: Terms and Conditions
WIXP: Web Internet eXPress
1.4 How to navigate, open menu’s and make selections
 Navigating the menu can be done with the “up”, “down”, “left” and “right” arrow buttons on
the remote control
 Opening a menu can be done with the “OK” button
 The “OK” button can also be used to activate buttons that can be seen on the screen like
[Done], [Cancel], [Close], [Yes], [No], …
 In many places in the menu, you need to press the “OK” button after you selected an item to
confirm your selection. Only navigating to this menu item and go back to the menu will not
store your selection
 Changing the value of a slider can be done using the “up” and “down” arrow, your selection
will be remembered without pressing the “OK” button
 When you have an on-screen keyboard, you need to navigate using the arrows to the bottom
right icon to confirm the value you entered

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2. Requirements before starting the installation of a TV
Before starting the installation, make sure that you have everything you need at hand.
You need a USB device and a remote control.
2.1 Remote control
2.1.1 Master remote control 22AV9573A or 22AV9574A
It’s best to use the green RC as it has specific functions for this product range but the orange RC
can still be used as well.
22AV9573A 22AV9574A

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2.1.2 Guest remote control 22AV1905A or 22AV1905B
22AV19
0
5A
22AV1
905B
Note: The 22AV1905B remote control can be ordered as an accessory if you would already have a
22AV1905A (2019) and would like to replace it with the same remote control but with the Netflix
button. The 22AV1905B is available with new TV’s delivered with Netflix already installed (2020).

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2.1.3 Accessory remote controls
22AV1604B
Healthcare RC
22AV1601B
Easy RC
22AV2005B
Digit RC
22AV2025B
Voice RC
Note: previous RC’s with digits will NOT work with the 5014/6014 TV series as the code sent by the RC
for some keys is different. If your customer needs digit keys on a remote, one of above remote controls
is to be used and not any other previous RC. Digits in the menu can be enabled trough the professional
menu.
22AV1604A is not the same RC as 22AV1604B while it looks identically.
22AV1601A is not the same RC as 22AV1601B while it looks identically.
Note: Both 22AV2005B and 22AV2025B have braille available on some keys.
2.1.4 Setup of the remote controls
2.1.4.1 How to setup the Master RC 22AV9574A
Note: The setup of this RC is missing but will be added in the next version of this manual. If you have
any question, you can raise a case and ask.
2.1.4.2 How to set the multi RC for the guest RC 22AV1905A or 22AV1905B
You can use the guest RC for multi RC. More details can be found in the ‘Professional settings’ chapter.
You can program this RC by pressing 2 buttons at the same time for 8 seconds.
Below you can find a table how to match the TV settings and the settings as they can be used in the
guest RC:

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Mode:
Buttons combination:
Blue (default)
“
Home
” and “
Blue
”
Yellow
“
Home
” and “
Yellow”
Red
“
Home
” and “
Red
”
Green
“
Home
” and “
Green
”
0
“
Home
” and “
Clock
”
1
“
Home
” and “
Channels
”
2
“
Home
” and “
A
rrow up
”
3
“
Home
” and “
TV
”
4
“
Home
” and “
Arrow left
”
5
“
Home
” and “
OK
”
6
“
Home
” and “
Arrow right
”
7
“
Home
” and “
Back
”
8
“
Home
” and “
Arrow down
”
9
“
Home
” and “
Mute
”
2.1.4.3 How to reset a guest RC to the default settings
You can reset the guest RC to the default settings by programming the MRC “Blue” as explained in the
previous chapter.
2.1.4.4 How to setup the Healthcare RC (22AV1604B)
The RC can be used in both RC5 and RC6 mode, meaning that it can be used for all TV’s. By default, the
RC is in RC6 mode (for 301x/501x/701x TV’s). You can change the RC to RC5 mode (for 28x9 TV’s).
 You can change the RC to RC5 mode by pressing 8 seconds “Menu” and “Volume up” at the
same time.
 You can change it back to RC6 mode by pressing 8 seconds “Mute” and ”Channel up” at the
same time.
You can also use this RC for multi RC. More details can be found in the ‘Professional settings’ chapter.
You can program this RC by pressing 2 buttons at the same time for 8 seconds following the
combination from earlier chapter ‘How to set the multi RC for the guest RC’.
2.1.4.5 How to setup the Easy RC (22AV1601B)
The RC can be used in both RC5 and RC6 mode, meaning that it can be used for all TV’s. By default, the
RC is in RC6 mode (for 301x/501x/701x TV’s). You can change the RC to RC5 mode (for 28x9 TV’s).
 You can change the RC to RC5 mode by pressing 5 seconds “Menu” and “Volume up” at the
same time.
 You can change it back to RC6 mode by pressing 5 seconds “Mute” and ”Channel up” at the
same time.
You can also use this RC for multi RC. More details can be found in the ‘Professional settings’ chapter.
You can program this RC by pressing 2 buttons at the same time for 5 seconds following the
combination from earlier chapter ‘How to set the multi RC for the guest RC’.

- 14 -
Below you can find a table how to match the TV settings and the settings as they can be used in the
guest RC for RC6:
Mode:
Buttons combination:
Blue (default)
“
Home
” and “
Volume down
”
Yellow
“
Home
” and “
Channel down
”
Red
“
Back
” and “
Volume down
”
Green
“
Back
” and “
Channel
down
”
0
“
Home
” and “
Clock
”
1
“
Home
” and “
Subtitle
”
2
“
Home
” and “
Arrow up
”
3
“
Home
” and “
TV
”
4
“
Home
” and “
Arrow left
”
5
“
Home
” and “
OK
”
6
“
Home
” and “
Arrow right
”
7
“
Home
” and “
Back
”
8
“
Home
” and “
Arrow down
”
9
“
Home
” and “
Mute
”
Below you can find a table how to match the TV settings and the settings as they can be used in the
guest RC for RC5:
Mode:
Buttons combination:
Blue (default)
“
Home
” and “
Volume down
”
Yellow
“
Home
” and “
Channel down
”
Red
“
Back
” and “
Volume down
”
Green
“
Back
” a
nd “
Channel down
”
Also note that for the easy RC the multi RC setting is stored permanently, so it will remember the
setting even if the batteries are removed from the RC.
2.2 Professional Settings menu
To access the [Professional Settings] menu you have 2 possibilities:
 Using the master remote control (green), press the “RC 6 setup” key and then press the
“Setup-icon” button:
 Using the guest remote control, press the following keys sequentially: “3 1 9 7 5 3 mute” or
“mute left right up down ok”
Note: The sequence: “3 1 9 7 5 3 mute” will not show the [Professional Settings] if [High Security]
option is enabled, it will only work using the ‘master RC’

- 15 -
2.3 Software upgrade
For the best guest experience, it is highly recommended to use the latest software version available.
Go to: http://www.philips.com/support/
 Select your country, enter the model number and download the latest software version
available from the support page
 Unzip the software and follow the instructions how to upgrade the software on the TV
 The USB flash drive used for software upgrade must be formatted as FAT32 and preferably
empty to avoid an accidental upload of a wrong setting or software
 Preparation:
o Copy the software (autorun.upg) on the root of the USB stick (FA32 formatted) and
do not change the name
 Procedure:
o Start up the TV and wait until it is fully booted up, should take a max of 2min
o Insert the USB stick
o A wizard will automatically appear and start the upgrade to the new SW
o Wait until the process finishes, don’t send any RC command to the TV and do not
unplug the power cord
o After the update is done and the USB stick can be extracted
 It’s required to first upgrade the TV and afterwards to perform the installation
The latest software version and cloning data can be stored on the same USB drive for a 2 in 1 action:
software upgrade and cloning during the instant initial cloning. See chapter ‘Instant Initial Cloning (IIC)’
for more information.

- 16 -
2.4 Clone folder structure
Below you can find the menu structure of a clone file. The content of this will be the same between
xxHFL5014 and xxHFL6014 TV’s.
This also means that you can clone the data from xxHFL5014 in xxHFL6014 and vice versa without
having to change the folder name.
Following is the folder name used in the root of the USB device containing the clone data:
 TPM181HE_CloneData/MasterCloneData/
In the folder ‘TPM181HE_CloneData’, there can be multiple folders (so not only ‘MasterCloneData’):
 The MasterCloneData is the main master clone file containing all clone data.
 The DataDump contains information for debugging in case of reported problems. It also
contains the CSM.txt file containing all details about the TV.
 You can also have a folder called “xxxxxCloneData” where xxxxx is the 5 digits of the room
number. If the room number matched the roomID set in TV, the TV will use this clone file to
program the TV when cloning from USB to TV.
It is advised to use CMND or the TV menu to make changes to the MasterCloneData and not to do this
manually.
Just for your information, the menu structure inside the MasterCloneData folder is as follows (some of
the folders might not be seen depending on your settings):
If you want to clone some specific part in your TV you can do so by only putting the specific folder in
the MasterCloneData folder before cloning it in the TV.
Note: The folder names are case sensitive

- 17 -
3. Find out the state of the TV
It is important to know if a TV is in Virgin mode (out of the box) or installed before. When installing a
newly bought TV, it will be in virgin mode.
3.1 Virgin mode
If you can see below screen, you know that the TV is in ‘out of the box’ state and you can install the
set by using procedure described in chapter ‘Virgin installation wizard’ of this manual.
3.2 Professional Mode ON/OFF
If your set is not in virgin mode, you can check if the professional settings are ON or OFF. This can be
done by going to the professional menu and navigate to [Advanced] [Professional Mode] and turn this
option back to [On] in case it would be [Off]. You will need to do a virgin installation after you have
enabled Professional Mode by reinstalling the TV.
This TV is only to be used having professional mode set to [On], you are able to turn it [Off] in case
your TV is out of warranty and you still want to use it as a consumer TV.
Note: no support will be given in case of [Professional Mode] = [Off].
3.3 CSM (Customer Service Menu)
The CSM contains data about the TV software, serial number and other details. The menu can be
accessed using a standard remote control or using the master remote control.
 Using a RC with digits: “1 2 3 6 5 4”
 Using the guest RC: “Mute Right Left Down Up OK”
 Using the master RC “Recall/Info” or “Info/CSM” depending on the model

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Note: When you enter the CSM menu using the key code a text file (CMS.txt) will be written to your USB
memory device if it’s connected to your TV in order to have a copy of the CSM data.
You can navigate between the 9 CMS pages using “Up/Down”.

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4. Reinstall TV
4.1 Reinstall the TV manually
If you want to start an installation from scratch you can always reinstall the TV. All settings will be reset
to the default values and channel list will be cleared.
Note: Some settings like webservice url, roomID, manual date and time, professional mode,
professional menu pin lock and logging url will not be reset, If you want these settings to be changed
you will need to do this after the reinstallation has finished.
Open the [Professional Settings] menu.
Navigate to the [Reset] menu. Navigate to the [Reinstall TV] menu.
Press the “OK” button on the [Reinstall TV] menu, you should get below screen.
Note: Depending on your country and settings, a PIN code can be requested.