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This document does not limit the rights of the
Buyers dened by law, but supplements and
claries the provisions stipulated by law. The
conditions and rules set out in this warranty
card are voluntary unilateral obligations of the
Manufacturer to the Buyer and regulate the
procedure for their relationship in connection
with the quality guarantee provided.
We ask you to carefully study the terms of the
warranty and make sure that the warranty card
has been correctly lled out and has the stamp
of the Seller. In the absence of the Seller’s stamp
and the date of sale (or a cash receipt with the
date of sale), the warranty period of the product
is calculated from the date of manufacture of
the product.
Carefully check the appearance of the product
and its completeness, present all claims
regarding the appearance and completeness of
the product to the Seller upon purchase of the
product.
For installation (connection) of water heaters,
we recommend contacting our authorized
service centers. The Seller/Manufacturer shall
not be liable for defects in the product resulting
from its improper installation (connection),
failure to comply with the requirements of the
Installation section of the User Manual.
Information about service centers authorized to
repair and maintain the product can be found
on the Philips.com website.
The warranty period for water heaters is:
1) 24 months - unconditional guarantee.
2) 48 months for all electrical components
and 72 months for tank leakage under the
following conditions:
a) Installation of the water heater in
accordance with the rules for installation,
storage and transportation.
b) Annual maintenance by an authorized
service center with the replacement of the
magnesium anode with a branded one.
3) 60 months for all electrical components
and 120 months for tank leakage under the
following conditions:
a) Installation of the water heater in
accordance with the rules for installation,
storage and transportation.
WARRANTY
b) Annual maintenance by an authorized
service center with the replacement of the
magnesium anode with a branded one.
c) Installing a branded AWH9820 lter with
its annual maintenance*.
Information about the maintenance performed
is recorded in the operation manual.
The warranty for the equipment is valid under
the following operating conditions:
• use of the product in strict accordance with the
instruction manual; compliance with regulations
and safety requirements.
The warranty periods apply only to products
that have been used for domestic purposes, not
related to business activities.
Warranty obligations apply only to types of
breakdowns caused by a proven manufacturing
defect of the manufacturer. All other types of
breakdowns must be eliminated by the forces
and at the expense of the Buyer.
The product warranty is valid only if the
warranty card is lled out correctly and the
following information is available:
• model name;
• serial number (located on a special label with
the EAN-128 code);
• Date of sale;
Seal of the seller’s company and signature of the
representative of the seller’s company.
In case of failure of the product during the
warranty period, you must contact an authorized
service center or the Seller of the product.
Warranty repair of the product is carried out in
authorized service centers within a period not
exceeding 30 (thirty) days.
This warranty does not give any right to recover
or cover damages resulting from alteration and
adjustment of the product without the prior
written consent of the Manufacturer.
The warranty does not apply to: consumables
and component parts of the equipment, the
failure and / or scheduled replacement of
which during the warranty period is due to the
very need for their use. These include: various
lters, various lamps and light bulbs, fuses, trim
parts and housings. The magnesium anode is
a consumable item and is not covered under
warranty.
Dear Customer!
Thank you for choosing a PHILIPS product.
You have made the right choice in favor of quality equipment.
The warranty is not provided in the following
cases:
• if the serial number of the product is
completely/partially changed, erased,
deleted or illegible;
• use of the product not for its intended
purpose, not in accordance with its
Operating Instructions, including the
operation of the product with overload or
in conjunction with auxiliary equipment
not recommended by the Seller /
Manufacturer;
• the presence of mechanical damage on
the product (chips, cracks, etc.), exposure
to excessive force, chemically aggressive
substances, high temperatures, high
humidity/dustiness, concentrated vapors,
if any of the above caused the product to
malfunction;
• repair of the product by unauthorized
organizations/persons;
• natural disasters (re, ood, etc.) and other
causes beyond the control of the Seller /
Manufacturer and the Buyer;
• defects resulting from the ingress of
foreign objects, liquids, insects and their
metabolic products, etc. into the product;
• improper storage of the product;
• if malfunctions in water heaters have
occurred as a result of:
- freezing or just a single excess of the
maximum allowable water pressure
indicated on the rating plate of the water
heater;
- operation without protective devices
or devices that do not comply with the
technical characteristics of water heaters;
- use of corrosive water;
- corrosion from an electrochemical
reaction, untimely maintenance of
water heaters in accordance with the
operating instructions (including failure
to comply with the frequency and timing
of maintenance established by the
instructions in the amount specied in
the instructions).
The buyer is warned that, in accordance
with paragraph 11 of the «List of non-food
products of good quality, not subject to
return or exchange for a similar product
of a dierent size, shape, size, style, color
or conguration» Post. Government of the
Russian Federation dated 19.01.1998. No. 55,
he is not entitled to demand the exchange
of the purchased product in accordance
with Art. 25 of the Law “On Protection of
Consumer Rights” and Art. 502 of the Civil
Code of the Russian Federation.