Pinnacle Technology AO1X User manual

AO1X ARM POS
MAINTENANCE MANUAL
Pinnacle Technology Corp.
Address: North 4th Floor, Guangxia Building, Torch High-Tech Zone, Xiamen, Fujian, China
Service hot line: 86 0592－57100087
Net address: www.aclas.tw Email: [email protected]

Contents
1. PREPARATION...................................................................................................................................1
2. PRECAUTION ....................................................................................................................................1
3. DEMOUNTINGAND ASSEMBLING PROCESS...........................................................................2
3.1. Opening Crust................................................................................................................................2
3.2. Customer Display Module Disassembly .......................................................................................5
3.3. Mainboard Disassembly ................................................................................................................6
3.4. Install a new mainboard.................................................................................................................7
3.5. Touch Panel Module Disassembly...............................................................................................10
3.6. Smart Card Module Disassembly................................................................................................10
3.7. Printer Module Disassembly........................................................................................................10
3.8. SIM Card Module Disassembly...................................................................................................11
3.9. Printer Driver Board Disassembly...............................................................................................11
3.10. Thermal Printer Disassembly ......................................................................................................12
3.11. Power Indicator Disassembly ......................................................................................................12
3.12. RFID Module Disassembly .........................................................................................................13
3.13. Communication Board Disassembly ...........................................................................................13
3.14. Battery Disassembly....................................................................................................................15
3.15. GPRS Disassembly......................................................................................................................15
3.16. Buzzer Disassembly.....................................................................................................................16
3.17. Ibutton Disassembly ....................................................................................................................16
4. TROUBLESHOOTING....................................................................................................................16
4.1. Cannot Turn on the AO1X Terminal............................................................................................16
4.2. AO1X Terminal Automatically Restart (or Power off)................................................................24
4.3. Cursor Beat in Fixed Position or not Accurate When Touching the Screen................................24
4.4. AO1X Displays Unclearly or Has Water Ripple .........................................................................24
4.5. Printer Equipment Abnormalities ................................................................................................24
4.6. Customer Display Abnormalities.................................................................................................25
4.7. USB Equipment cannot be Used .................................................................................................25
4.8. Cannot Read TF Card ..................................................................................................................25
4.9. PS2 Scanner cannot Scan.............................................................................................................26
4.10. Telephone cannot be Used...........................................................................................................26
4.11. Password Keyboard and Connector cannot be Used...................................................................26
4.12. Causal analysis and resolution:....................................................................................................26
4.13. Cannot Open the Drawer.............................................................................................................26

1
1. PREPARATION
There are some necessary tools for servicing cash register, you must prepare them before servicing, so
as to ensure the good quality of the servicing.
1. Electric iron
2. Multimeter
3. Cross screwdriver
4. Tweezers
5. External hexagonal wrench
2. PRECAUTION
Notes:
Know about the machine's using circumstances from the user before servicing. Backup data
before maintenance.
Know about the machine situation from the user, such as failure phenomenon, failure causation
and relative information.
Place the parts at some fixed location to avoid any part missing.
Make sure to use proper parts (same brand& type as original is highly recommended) for
replacement. Improper parts used may shorten the duration of the machine.
Assembling or disassembling parts in power-on status is not allowed. Insert or pull out
connection cable carefully to avoid any damage on the cable or parts.
Static electricity protection is necessary during disassembling the machine. Make sure to ground
the brand iron and wires, otherwise parts may be broken by the static electricity.
Take a maintenance record for future reference.
1
2
3
4
5

2
3. DEMOUNTINGAND ASSEMBLING PROCESS
Note: This chapter will describe the demounting process in detail and give installation notices for
parts of module. You can assemble the machine by following the demounting process in reverse
order.
3.1. Opening Crust
This is the AO1X series ARM POS
Terminal.
Open the printer cover by pulling
the central position as the left
picture shows.

3
Unscrew the 2 screws.
Prize up one corner of the
window plate with knife blade
as the left picture shows, and
then rip off the whole plate
slowly.
Note: Put the sticky face of
the window plate upwards,
avoiding sticking on the table.
Turn over the machine and
unscrew the 6 screws.

4
1. Lift up the back crust a little (about
1cm) towards the direction as the
arrow shows on PIC①.
2. Push the back curst a little (about
1cm) towards the direction as the
arrow shows on PIC②to separate
it from the front crust.
After opening the back crust, you
could see the connection of each
module on the mainboard.
1. Connect to power switch and
power indicator light.
2. Supply main power supply of the
mainboard.
3.
4.
5. Connect to the 5-line touch screen
6. Connect to LCD customer display
7. Connect to the printer driver
board
8. Connect to the backlight of LCD
operator display.
9. Connect to the signal of LCD
operator display
10. Connect to lithium battery
11. Connect to buzzer
12. Connect to UPS power protection
plate
13. Connect to communication driver
board
14.
15.
PIC①
PIC②
back
front
1
2
3
4
5
6
7
10
11
12
13
15
8
14

5
3. Open the crust.
4. Take off the cables that
circled on the left picture
from the front crust.
Note: When opening the
crust, the angle between the
front crust and the back
crust should be vertical so as
not to break flat cables.
Note: Open the lock before pulling out FFC cable. Otherwise, the FFC cable will be broken.
3.2. Customer Display Module Disassembly
Take out the customer display
towards the direction as the
arrow shows on the left picture
约90°角

6
3.3. Mainboard Disassembly
1. Pull up the cables that
circled on the left picture
from the main board.
2. Unscrew the 2 screws that
circled on the left picture .
1. Lift up the mainboard
about 1mm as arrow 1
shows in the left picture.
2. Pull out the mainboard
rightwards as arrow 2
shows.
1
2

7
3. Turn the mainboard
rightward.
4. Pull out the connection
cable of the mainboard and
touch panel circled on the
left picture.
3.4. Install a new mainboard
1. Take out a new mainboard.

8
2. Install the connection cable
between the mainboard and
the touch panel.
3. Install the mainboard to the
pressing block as arrow 1
shows first, and then press
the other side of the
mainboard as arrow 2
shows, so that the
mainboard could place on
the upper cover flatly.
1
2
压块

9
Note:
The mainboard should be
inserted into the gap of the
pressing blocks.
4. Use two screws circled as
the left picture to fix the
maniboard on the upper
cover.
gap of the pressing blocks

10
3.5. Touch Panel Module Disassembly
1. Unscrew the 6 screws
circled on the left picture
and take out their pedestals.
2. Take out the touch panel.
3.6. Smart Card Module Disassembly
1. Unscrew the screw circled as
the left picture and take
away the shim.
2. Take out the smart card
module as the arrow shows.
3.7. Printer Module Disassembly
1. Unscrew the 4 screws circled
as the left picture and take
out their pedestals.
2. Take out the printer module.

11
Note: Please install the four
pedestals with tweezers first,
and then install the screws to
fix the printer module.
3.8. SIM Card Module Disassembly
1. Unscrew the 2 screws
circled as the left picture,
and the open the lock to
pull out the connection
cable.
2. Take out the SIM card
board.
3.9. Printer Driver Board Disassembly
1. Unscrew the screw circled
as the left picture.
2. Open the lock to pull out
the FFC cable.
3. Take out the printer driver
board.
Note: Please open the lock before pulling out the FFC cable. Otherwise, the cable will be broken.

12
3.10. Thermal Printer Disassembly
1. Unscrew the screw circled
as the left picture.
2. Take away the fixing
frame.
3. Unscrew the screw circled
as the left picture.
4. Take out the thermal
printer.
3.11. Power Indicator Disassembly
1. Unscrew the two screws
circled as the left picture.
2. Use electronic iron to
disassemble the power
indicator.

13
3.12. RFID Module Disassembly
Take out the RFID module as
the arrow shows.
3.13. Communication Board Disassembly
1. Unscrew the 4 screws and
take out the two pedestals.
2. Pull out the connection
cable from the GPRS
module and UPS module
that circled as the left
picture.
3. Lift up the communication
board as the left picture
and take it out.

14
4. Take away the two pieces
of communication baffle.
5. Pull up the lock that circled
as the left picture and take
away the FFC cable.
6. Pull out all connection
cable from the
communication board and
take out the
communication board.
Installation notice:
1. Parallel insert the FFC
cable to the lock set, and
use pressing blade (about
3mm) to press down the
lock to buckle up the cable
as picture ①.
2. Install connection cables to
the communication board
as picture ②.
3. Install the two pieces of
communication baffle.
Bend the two bars (circled
as picture ③) a little first,
and then match the baffle
with the board interface,
push baffles toward the
board until they could
couple with each other.
Make sure two bars have a
good contact with the
communication interface
Note: While inserting the
FFC cable as picture ①,
Please press down it in
parallel line by using the
pressing tool . Otherwise, the
cable will be loose and make
poor contact.
Picture②
Picture①
pressing
blade
Picture③

15
3.14. Battery Disassembly
1. Rip off the tape on the
battery.
2. Pull out the connection
cable between the battery
and the power protection
module circling as the left
picture.
3. Unscrew the two screws
and take away the fixing
plates.
4. Take off the battery.
1. Pull out the connection
cable from the power
protection module.
2. Unscrew the screw circling
as the left picture.
3. Take off the electricity
protection board.
3.15. GPRS Disassembly
1. Unscrew the two screws
and take away the GPRS
module.

16
3.16. Buzzer Disassembly
Use alcohol to dissolve the
cement and then take away the
buzzer.
3.17. Ibutton Disassembly
Unscrew the nut as the arrow
shows.
4. TROUBLESHOOTING
4.1. Cannot Turn on the AO1X Terminal
Reasons analysis：
The phenomenon is called cannot turn on the terminal when the terminal of AO1X cannot be turned on
after connecting with the power supply, and the power indicator isn’t on.
Solutions：
（1）The battery voltage is low. Please connect it with DC adapter to get power supply. If the status
indicator is on, the power supply is OK. If the indicator is off, the DC adapter is broken or
protected, and maybe the power supply of the DC adapter is wrong. Please check if the 220V
power supply is available for the DC adapter.
（2）If it can be turned on with the DC adapter and cannot be turned on without the DC adapter,
check if the battery capacity is low. Please get the battery charged. If still cannot turn on the
terminal, it may be the damage of battery or UPS circuit. Please renewal the battery or the UPS
charging board.

17
（3）If the power indicator is on but the machine cannot work, it may be the damage of mainboard
software or mainboard hardware. Please update the software first, if still cannot work, then change
a new mainboard.
（4）The problem or damage of the external equipment. Please remove the external equipment and
reset the power button.
（5）If you still cannot turn on the terminal after all steps above, please download the software and the
kernel anew according to steps below:
Step1：Format TF Card
①Format TF card into FAT32 form
②Copy the software to the formatted TF card through PC.
Step2: Download a New Software
There are two ways to download a new software but way 1 is preferential. If way 1 fails, try way 2.
Way 1：
①Connect AO1X with PC by 9D6P connection cable
②Open relevant CRT in PC and open CR according to windows below
Caution: Baud rate is always 115200.
Click “connect”button