Moneris S80 User manual

Using
Your
Terminal
Moneris® S80
(01/12)

2
Record your Moneris merchant number here:
Need help?
Call 1-866-319-7450

1
Moneris S80 .................................... 2
Card entry options ..............................
4
Transactions .................................... 5
Receipts ........................................ 10
Reporting ....................................... 12
Administrative transactions ..................... 21
End-of-day process .............................. 22
Troubleshooting ................................ 25
Contents

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Moneris S80
The S80 terminal is a cost effective, secure and
ruggedized payment solution ideal for use in financial,
retail and service environments. Credit and Debit
transactions are supported within the application.
The S80 allows transaction receipts to be produced.
The saved transactions within the current unsettled/
open batch are reviewable via the S80 display, and
several different types of printed reports are also
available.
Cards accepted
• Magnetic stripe cards
• Chip cards
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1
7
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3
5
8
4
9
10

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Moneris S80
Terminal keys
1 Menu key
2 Power key
3 ATM/Function
4 Numeric Keypad
5 LCD
6 Paper
7 Paper Tear
8 Paper cover release button
9 Card Swipe
10 Chip/Smartcard
Component Specifications:
Printer
• Thermal printer, Speed 20 lines/sec.
• Paper width: 58mm
• Paper roll outer diameter: 50mm
Magnetic Card Reader
• Track 1/2/3, bi-directional swipe
Display
• 128x64 pixel LCD, LED backlight
Keypad
• 10 alphanumeric keys
• 8 function plus 4 ATM style keys
• 1 power switch key
IC (Chip / Smartcard) card reader
• EMV 2000 compliant
Optional Devices
The S80 does not support any optional devices, such
as external PINpads and Printers.

Insert: Chip cards
1. Wait for the “Insert,
swipe or key card #”
prompt to appear on
the terminal, or just
insert the card at the
idle screen.
2. Either you or the
customer inserts the
card into the device’s chip reader.
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the
“Please Remove Card” prompt appears.
Note: Unless the device prompts otherwise, do not
swipe a chip card even if the card has a magnetic stripe.
Swipe: Magnetic stripe cards
1. Wait for the “Insert,
swipe or key card #”
prompt to appear on
the terminal.
2. Swipe the card through
the magnetic stripe
reader.
OR
Just swipe the card at the idle screen.
Note: If the card has a chip and the terminal is
enabled to read chip cards, the card must be inserted
into the chip reader.
Manual entry
If all available card entry methods fail, you may
manually enter the card number for credit cards. At
the idle screen, or when the “Insert, swipe or key card
#” prompt appears on the terminal, simply key in
the card number and press OK.
Note: You will be prompted to enter the card’s expiry
date.
The idle screen displays “SWIPE / INSERT CARD”
To access the Main Menu, press the “MENU” key on
the device.
The MAIN MENU displays:
1 FINANCIAL
2 ADMIN
3 INITIALIZE
4
Card Entry Options

5
Card Entry Options Transactions
All instructions in this guide begin at the Main Menu.
To access the Transactions options from the Main
Menu, select Financial Menu. To access the Financial
Menu from any screen in the application, press the
CANCEL key repeatedly until the Main Menu appears.
Financial transactions
General guidelines
1. Determine the transaction to be processed
(e.g. Purchase or Refund).
2. Establish the means of payment (credit or debit).
3. Enter the card data on the S80 device (see page 4).
4. Follow the terminal prompts (see pages 8 and 9).
Note: Prompts may vary depending on variables such
as terminal setup, merchant setup and card type.
5. Process receipts (see page 10).
Purchase
Sale of goods or services using a debit or credit card.
1. Insert card (if chip card), or swipe card, or manually
enter key card number and proceed to step 5 below,
or follow at step 2.
2. Scroll to FINANCIAL and press OK, or just press 1.
3. Scroll to PURCHASE and press OK, or just press 1.
4. Insert card, swipe card, or manually enter card
number.
5. Key in the purchase amount, press OK, then follow
the prompts. Refer to the Merchant prompts table
(see page 8).
6. Process receipts (see page 10).
Pre-Auth
Authorizes a temporary amount when the final
purchase amount is unknown (e.g., hotel or car rental).
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to FINANCIAL and press OK, or just press 1.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Fn” for FINANCIAL.
3. Scroll to PRE-AUTH and press OK, or just press 5.

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4. Insert card (if chip card), or swipe card, or manually
key in the card number.
5. Key in the amount, press OK, then follow the prompts.
Refer to the Merchant prompts table (see page 8).
6. Process receipts (see page 10).
Note: When the final amount of the purchase is
known, you must perform a Pre-Auth Completion
(see below) for the final amount using the same
card number.
Pre-Auth Completion
Used to finish a Pre-Authorization once the final
amount is known.
IMPORTANT: The Completion must be performed
on the same terminal using the same card as the
Pre-Authorization.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to FINANCIAL and press OK, or just press 1.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Fn” for FINANCIAL.
3. Scroll to COMPLETION and press OK, or just press 6.
4. Key in the invoice number of the Pre-Auth to be
completed and press OK.
5. Verify the correct Pre-Auth was selected or use PREV
and/or NEXT to search for the correct transaction,
then enter the completion amount and press OK.
6. Follow the subsequent prompts. Refer to the
Merchant prompts table (see page 8).
7. Process receipts (see page 10).
Refund
Credits a customer’s account for a previous purchase.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to FINANCIAL and press OK, or just press 1.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Fn” for FINANCIAL.
3. Scroll to REFUND and press OK, or just press 2.
4. Key in the password and press OK.
5. Insert card (if chip card), or swipe card, or manually
key in the card number.

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6. Key in the amount, press OK, then follow the prompts.
Refer to the Merchant prompts table (see page 8).
7. Process receipts (see page 10).
Correction (Void)
Cancels (voids) a previous purchase or refund.
Note: Credit card corrections MUST be processed in the
same batch as the original transaction.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to FINANCIAL and press OK, or just press 1.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Fn” for FINANCIAL.
3. Scroll to CORRECTION and press OK, or just press 3.
4. Key in the password and press OK.
5. Key in the invoice number of the transaction to void
and press OK.
6. Verify the correct transaction was selected or use
PREV and/or NEXT to search for the correct
transaction, then follow the prompts. Refer to the
Merchant prompts table (see page 8).
7. Process receipts (see page 10).
Force Post
Completes a voice-authorized purchase.
1. Make sure the terminal is at either the “MAIN
MENU” or idle “SWIPE / INSERT CARD” screen. Press
the “CANCEL” at any screen to return to the MAIN
MENU.
2. From the MAIN MENU screen:
a) Scroll to FINANCIAL and press OK, or just press 1.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Fn” for FINANCIAL.
3. Scroll to FORCE POST and press OK, or just press 7.
4. Insert card (if chip card), or swipe card, or manually
key in the card number.
5. Key in the Force Post amount, press OK, then follow
the prompts. Refer to the Merchant prompts table
(see page 8).
Note: At the “Enter Approval Code” prompt, enter
the code from the dropped transaction or that was
received from IVR.
6. Process receipts (see page 10).

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Merchant prompts
This table lists prompts you might see during a POS
transaction, along with the actions to take for each
one.
Merchant prompts Merchant actions
Insert, swipe or
key card #
Insert EMV chip card into chip reader, or
slide the card through the card reader,
or key in the card number and press OK.
Enter Last 4
Acc # Digits
Key in the last 4 digits of the card
number and press OK.
Enter Expiry
Date MMYY
Key in the card’s expiry date and press
OK.
Imprint card
Press OK
Take manual imprint of card then press
OK.
Enter Operator
Id
Key in the Operator ID and press OK.
(Operator ID refers to Clerk ID)
Enter Receipt
Number
Key in the Receipt/Invoice number and
press OK or simply press OK to leave
blank.
Enter Invoice Key in invoice number from
Pre-Authorized receipt and press OK.
Pass to Customer Pass the terminal to your customer.
Return To Clerk When the customer sees this prompt,
retrieve the terminal then press OK
to continue the transaction.
If Cash Back is enabled, check for the
cashback amount on this screen.
PURCHASE
$nnnnn.nn
TIP $nnnnn.nn
TOTAL $nnnnn.nn
Press OK to confirm
Press OK to continue or select CORR
to return to “Enter Amount”.
Press OK for
customer copy
Tear off the receipt and press OK.
Enter Cashback
Amount
Key in a dollar amount (or nothing
at all) and press OK.

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Customer prompts
This table lists prompts your customers might see
during a POS transaction, along with the actions to
take for each one.
Customer prompts Customer actions
Fee
$1.00 OK?
OK Cancel
If cashback has been selected then that
fee is used, otherwise just the regular
debit fee is used. Select OK to accept the
fee or CANCEL to cancel the transaction.
Enter
tip%
or amount
Select a displayed percentage by
pressing F1 or F2 or F3, or select $$
to show the tip amount screen.
Enter Tip Amount
$nnnnn.nn
Key in a dollar amount (or nothing at
all) and press OK.
PURCHASE
$nnnnn.nn
TIP $nnnnn.nn
CASHBACK
$nnnnn.nn
TOTAL $nnnnn.nn
Press OK to confirm
Press OK to continue or select CORR
to return to “Enter Amount”.
Select Account
CHQ SAV
Select CHQ (for Chequing account) or
SAV (for Savings account.)
Enter PIN
+ OK
Key in their PIN (Personal Identification
Number) and press OK.
Remove Card Remove their chip card from the reader.
Note: Do not remove the chip card until
“Remove Card” appears on the terminal.
PURCHASE
$nnnnn.nn
TIP $nnnnn.nn
CASHBACK
$nnnnn.nn
FEE $nnnnn.nn
TOTAL $nnnnn.nn
Press OK to confirm
Press OK to continue or select CORR
to return to “Enter Amount”.

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Receipts
Useful Codes
The Invoice # is the four-digit Invoice number printed
on the Pre-Auth receipt just above the approval text.
Signing Credit Card Receipts
Merchant copy
Always retain this copy for your records, but note:
• If a signature line is printed, obtain the cardholder’s
signature.
• If VERIFIED BY PIN is printed, do not obtain a signature.
Customer Copy
Give this copy to the customer, but note:
• If a merchant signature line is printed, sign this copy.
Custom Header
Lines (Max 4)
Txn type
Txn amt
Tip
Txn total
Masked Card#
Txn Date/Time
Ref# & [C]hip
Auth#
Card type
AID
Invoice#
Approval text,
Includes bank
Resp Code
Verified by PIN
or signature line
Cardholder
Agreement
Custom Trailer
Lines (Max 4)
Copy type

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Reprint a receipt
Prints a duplicate copy of a receipt.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to FINANCIAL and press OK, or just press 1.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Fn” for FINANCIAL.
3. Scroll to REPRINT and press OK, or just press 4.
4. Enter the Invoice Number of the transaction for
which a duplicate receipt is required.
5. Duplicate receipt prints with **DUPLICATE**
appearing immediately below the 4 custom receipt
header lines.

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Reporting
Operator Detail Report
A report detailing the transactions performed for
a single operator or all operators is available. This
assumes that the configurable operator ID prompt
is enabled during transaction processing.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to OPER DETAIL and press OK, or just press 5.
5. Enter an operator ID to select that one operator, or
press OK with no data entry to select all operators.
6. Print report, which looks like:
Note: If a report for all operators is requested
(Operator Summary Report) then an ordered report
is generated with the operator ID printed above the
invoice, card, transaction and total heading. This
section is then repeated for each unique operator ID.
Report type
Custom Header
Lines (Max 4)
Merchant ID
Terminal ID
Report date/time
Invoice#, Card/Txn Type
& Amount
Total value for operator
Total tips for operator
End of Report marker

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Tip Detail Report
The tip detail report provides details of all transactions
that include tip amount. The report format is the
same as the “Invoice Detail” report on page 16.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to TIP DETAIL and press OK, or just press 6.
5. Print report.
Pre-Auth Report
This report prints all the open Pre-Auth transactions
from the current batch. The report format is the same
as the “Invoice Detail” report on page 16.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to PRE-AUTH and press OK, or just press 7.
5. Print report.

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Card Summary Report
The summary report provides totals for credit and
debit transactions. If a particular card type does not
have any activity in the batch, that card type is not
included in the summary report.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to CARD SUMMRY and press OK, or just press 3.
5. Print report, which looks like:
Report type
Custom Header
Lines (Max 4)
Merchant ID
Terminal ID
Report date/time
Category
#Purchases, total amt
#Refunds, total amt
#Completions, total amt
Total for all credit txns
Category
#Purchases, total amt
#Refunds, total amt
Total for all debit
transactions
Category
Credit subtotal
Debit subtotal
Grand total for
open batch
Card Total Summary
Card type and totals
Card type and totals
Card type and totals
Fee totals
End of Report marker

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Debit Summary Report
The summary report provides totals for debit
transactions.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to DEBIT SUMMA and press OK, or just press 4.
5. Print report, which looks like:
Report type
Custom Header
Lines (Max 4)
Merchant ID
Terminal ID
Report date/time
Category
#Purchases, total amt
#Refunds, total amt
#Surcharge Fees, total amt
#Cashback Fees, total amt
#Cashbacks, total amt
Total for all debit txns
End of Report marker

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Invoice Detail Report
Prints a detail report of all transactions in the current
open batch ordered by Invoice Number. This report is
printed after the Batch Close transaction
is performed on the terminal.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to INVOICE DET and press OK, or just press 1.
5. Print report, which looks like:
Note:
1. Voided transactions are displayed in the Invoice
Detail report.
2. The Card Numbers are masked. For example,
card number 1234567890123456 is printed as
XXXXXXXXXXXX3456
Report type
Custom Header
Lines (Max 4)
Merchant ID
Terminal ID
Report date/time
Inv#, card type, txn
type, entry method
Masked Card#
Operator ID (optional)
Txn date/time
Reference# and
[S]wiped or [M]anual
Host Response
Txn Amount
Optional:
Cashback amt
Tip amount
Surcharge amt
Total amount
Inv#, card type, txn
type, entry method
Masked Card#
Operator ID (optional)
Txn date/time
Reference# and
[S]wiped or [M]anual
Host Response
Txn Amount
Optional:
Tip amount
Total amount
End of Report marker

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Card Detail Report
Prints a detail report of all transactions in the current
open batch ordered by Card Type.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
1. Scroll to REPORTS and press OK, or just press 2.
2. Scroll to CARD DETAL and press OK, or just press 2.
3. Print report, which looks like:
Note:
1. Voided transactions are displayed in the Card Detail
report.
2. If no transactions are present for a particular card
type, the card type is not displayed in the report.
3. The Card Numbers are masked. For example,
card number 1234567890123456 are printed as
XXXXXXXXXXXX3456
Report type
Custom Header
Lines (Max 4)
Merchant ID
Terminal ID
Report date/time
Card Type
Inv#, card type, txn
type, entry method
Masked Card#
Operator ID (optional)
Txn date/time
Reference# and
[S]wiped or [M]anual
Host Response
Txn Amount
Optional:
Tip amount
Total amount
Card Type
Inv#, card type, txn
type, entry method
Masked Card#
Operator ID (optional)
Txn date/time
Reference# and
[S]wiped or [M]anual
Host Response
Txn Amount
Optional:
Cashback amount
Tip amount
Surcharge amount
Total amount
End of Report marker

18
Host Totals Report
The Host Totals report will display the terminal batch
Credit/Debit/Total amounts, then connect to the host,
print a report of the host Credit/Debit/Total amounts,
and if the batch is in balance. This function does not
settle/close the current terminal batch. To settle/
close the current terminal batch, please refer to the
“End-of-Day Process” section on page 23.
1. Make sure the terminal is at either the “MAIN MENU”
or idle “SWIPE / INSERT CARD” screen. Press the
“CANCEL” at any screen to return to the MAIN MENU.
2. From the MAIN MENU screen:
a) Scroll to ADMIN and press OK, or just press 2.
Or from idle “SWIPE / INSERT CARD” screen:
b) Press to select “Ad” for ADMIN MENU.
3. Scroll to REPORTS and press OK, or just press 2.
4. Scroll to HOST TOTALS and press OK, or just press 8.
5. Print report, which looks like:
Report type
Custom Header
Lines (Max 4)
Merchant ID
Terminal ID
Report date/time
Batch Status
Host Totals
Card type, qty, & subtotal
Card type, qty, & subtotal
Grand Total, txn
quantity and total
End of Report marker