Pitney Bowes 9930 Manual

9930 Operators Guide - Quick Reference List
ACCOUNT CODES 118
AUTODIAL JOBS 78
AUTODIAL JOBS - EDITING 88
MAILBOXES 120
MEMORY SET PROGRAMMING 112
MODEM START SPEED 139
ONE TOUCH PROGRAMMING 75
OPERATOR PANEL 19
OPTION SET PROGRAMMING 109
OPTIONAL FEATURES 144
P-KEYS PROGRAMMING 93
PBX ACCESS CODES 114
POLLING 58
POWER SAVER PROGRAMMING 139
PROBLEM SOLVING AND MAINTENANCE
RECEIVING A DOCUMENT 51
RELAY FUNCTIONS 130
REPORTS AND FORMS 96
SAFETY AND OZONE EMISSION INFO 164
SECURE ACCESS 141
SENDING A DOCUMENT 40
SPECIFICATIONS 162
SPEED DIAL PROGRAMMING 71
SUB-ADDRESSING 142
SYSTEN SETUP PROGRAMMING 102
TERMINOLOGY 38

Operator's Guide
Model 9930

TABLE OF CONTENTS
SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
1. QUICK REFERENCE CHART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
2. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2.1 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2.2 Nickel Cadmium Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2.3 Energy StarSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
3. BEFORE OPERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
3.1 Name of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
3.2 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3.3 Main Unit and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
3.3.1 Installing the Accessories . . . . . . . . . . . . . . . . . . . . . . . . .13
3.3.2 Accessory Part Numbers and Supply Item #s . . . . . . . . .14
3.4 Telephone Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3.5 Imaging Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
3.5.1 Low Toner and No Toner Receiving . . . . . . . . . . . . . . . . .17
3.6 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.7 Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
3.7.1 Standard Memory (Internal) . . . . . . . . . . . . . . . . . . . . . . .21
3.7.2 Optional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
3.7.3 Optional Battery Backed-Up Memory . . . . . . . . . . . . . . . .22
3.8 Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
3.8.1 Acceptable Size and Thickness . . . . . . . . . . . . . . . . . . . .23
3.8.2 Acceptable Number of Documents . . . . . . . . . . . . . . . . . .23
3.8.3 Image Quality (Mode Key) . . . . . . . . . . . . . . . . . . . . . . . .23
3.8.4 Contrast (Original Key) . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.8.5 Working with a Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.8.6 Automatic Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.8.7 Effective PrintingArea . . . . . . . . . . . . . . . . . . . . . . . . . . .25
3.8.8 Copying a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
4. BASIC OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.1.Turning on the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.2 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.2.1 "Help" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4.2.2 "Priority Interrupt" Feature . . . . . . . . . . . . . . . . . . . . . . . .26
4.2.3 Automatic Daylight Time Shift . . . . . . . . . . . . . . . . . . . . . .27
4.2.4 Multiple Selectable Transmit IDs (1-24) . . . . . . . . . . . . . .27
4.2.5 Remote Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.3 System Set Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
i

ii
TABLE OF CONTENTS
SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
4.4 Sending a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
4.4.1 Dialing through the Numeric Keypad . . . . . . . . . . . . . . . .29
4.4.2 Dialing with a Speed Dial Number . . . . . . . . . . . . . . . . . .30
4.4.3 Dialing with a One Touch Key . . . . . . . . . . . . . . . . . . . . .31
4.4.4 Dialing with P-Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
4.4.5 Dialing by Pressing the Delayed Send Key . . . . . . . . . . .33
4.4.6 Dialing by Programming an Auto Dial Job . . . . . . . . . . . .34
4.4.7 Dialing Manually from 9930 Telephone Handset . . . . . . .37
4.4.8 Voice Request Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . .37
4.5 Receiving a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
4.5.1 Receiving to Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
4.5.2 Out of Paper Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
4.5.3 Low Toner and No Toner Receiving . . . . . . . . . . . . . . . . .43
4.5.4 Receiving Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
4.6 Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
4.6.1 Preparing a Document to be Polled (Simple Polling) . . . .47
4.6.2 Editing "To Be Polled" Jobs . . . . . . . . . . . . . . . . . . . . . . .48
4.6.3 Polling Another Machine (Simple Polling) . . . . . . . . . . . . .50
4.6.4 Bulletin Board/Unlimited Polling . . . . . . . . . . . . . . . . . . . .51
4.6.5 Sequential Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
4.6.6 Turnaround Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
4.6.7 Polling a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
5. FUNCTIONS SELECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
5.1 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
5.1.1 Creating or Adding a Speed Dial Number . . . . . . . . . . . .60
5.1.2 Changing or Deleting a Speed Dial Number,
Telephone Number or Name . . . . . . . . . . . . . . . . . . . .62
5.2 Storing One Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
5.2.1 Programming a One Touch Key . . . . . . . . . . . . . . . . . . . .64
5.2.2 Deleting a Speed Dial Number from a One Touch Key . .65
5.3 Programmable AutoDial Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
5.3.1 Sending Documents with Programmable AutoDial Jobs .68
5.3.2 Polling with Programmable AutoDial Jobs . . . . . . . . . . . .69
5.3.3 Entering a Relay Programmable AutoDial Jobs . . . . . . . .70
5.3.4 Sending/Receiving with Programmable AutoDial Jobs . . .72
5.3.5 Sending to a Mailbox with Programmable AutoDial Jobs .74
5.4 Editing AutoDial Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
5.4.1 Adding Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
5.4.2 Editing Destinations
(Changing or Deleting Telephone Numbers) . . . . . . . . . .78

TABLE OF CONTENTS
SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
5.4.3 Deleting a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
5.4.4 Repeating a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
5.4.5 Changing a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
5.4.6 Print Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
5.5 Programming P-Keys (One Touch Programmable Keys) . . . . . . .81
5.5.1 Storing P-Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
5.5.2 Editing or Deleting the Program from a P-Key . . . . . . . . .83
5.6 Printing Reports and Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
5.6.1 Printing a Report On Demand . . . . . . . . . . . . . . . . . . . . .85
5.6.2 On Demand Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
1. Memory Management Report . . . . . . . . . . . . . . . . . . . . .86
2. Speed Dial Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
3. One Touch Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
4. One Touch Directory Sheet . . . . . . . . . . . . . . . . . . . . . . .86
5 Program Key (P-Key) Directory . . . . . . . . . . . . . . . . . . . .86
6. System Set-Up Report . . . . . . . . . . . . . . . . . . . . . . . . . . .87
7. Cartridge Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
5.6.3 Transaction Journal (Communications Report) . . . . . . . .87
5.6.4 Verification Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
1. Transmit Status Report . . . . . . . . . . . . . . . . . . . . . . . . . .88
2. Job Confirmation Report . . . . . . . . . . . . . . . . . . . . . . . . .88
3. Mailbox Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
4. Mailbox Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
5. Mailbox Delivery Report . . . . . . . . . . . . . . . . . . . . . . . . . .89
6. Relay Confirmation Report . . . . . . . . . . . . . . . . . . . . . . . .89
7. Power Fault Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
5.7 Setting Up The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
5.7.1 Changing or Programming the Set-Up Definitions . . . . . .90
5.8 Setting System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
5.8.1 Changing the Model 9930 System Options . . . . . . . . . . .97
5.9 Setting the Memory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
5.9.1 Changing the Model 9930 Memory Options . . . . . . . . . .100
6. SPECIAL FEATURES AND FUNCTIONS . . . . . . . . . . . . . . . . . . . . .102
6.1 PBX Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
6.1.1 PBX Access Codes ON . . . . . . . . . . . . . . . . . . . . . . . . .103
6.1.2 Programming AutoDial Jobs
PBX Access Codes ON . . . . . . . . . . . . . . . . . . . . . . . . . . .104
6.1.3 Polling - PBX Access Codes ON . . . . . . . . . . . . . . . . . .105
iii

TABLE OF CONTENTS
SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
6.2 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
6.3 Mailbox Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
6.3.1 Setting up Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . .109
6.3.2 Printing a Mailbox Directory . . . . . . . . . . . . . . . . . . . . . .110
6.3.3 Printing Mail Stored in a Mailbox . . . . . . . . . . . . . . . . . .111
6.3.4 Storing Mail Locally in Your Model 9930 Mailbox . . . . . .113
6.3.5 Sending Mail to a Remote Location Mailbox . . . . . . . . .114
6.3.6 Sending to Your Mailbox(es) from Remote Locations . .115
6.3.7 Polling a Remote Mailbox to Receive Mail . . . . . . . . . . .117
6.3.8 Polling Your Mailbox from Remote Locations . . . . . . . . .117
6.4 Relay Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
6.4.1 Single Node Relay (Simple Relay & Dual Node Relay ) 118
6.4.2 Single Node Relays from Your Unit . . . . . . . . . . . . . . . .119
6.4.3 Dual Node Relays from Your Unit . . . . . . . . . . . . . . . . .124
6.5 Programmable Power Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
6.5.1 Programmable Power Saver Feature (Heater Timer) . . .127
6.6 Modem Start Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
6.7 Secure Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
6.8 Set-Up Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
6.9 Sub-Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
6.9.1 General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
6.9.2 Programming a Sub-Address into a Speed Dial # . . . .131
7. OPTIONAL FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
7.1 Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
7.2 HydraFax Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
7.3 AutoDial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
8. PROBLEM SOLVING AND MAINTENANCE . . . . . . . . . . . . . . . . . . .133
8.1 Problem and Probable Cause . . . . . . . . . . . . . . . . . . . . . . . . . . .133
8.2 Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
8.3 Replacing Recording Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
8.4 Clearing a Recording Paper Jam . . . . . . . . . . . . . . . . . . . . . . . .136
8.5 Clearing a Misfed Original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
8.6 Imaging Cartridge Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .141
8.6.1 Replacing the Imaging Cartridge . . . . . . . . . . . . . . . . . .142
8.6.2 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
8.7 Ordering Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . .146
8.7.1 General Ordering Information . . . . . . . . . . . . . . . . . . . . .146
8.7.2 Imaging Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
iv

TABLE OF CONTENTS
SECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page
8.7.3 Recording Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
8.7.4 Document Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
8.7.5 Paper Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
8.8 If You Need Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
8.9 Model 9930 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
8.10 Safety and Ozone Emission Information . . . . . . . . . . . . . . . . . .152
8.10.1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
1. Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
2. CDRH Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
8.10.2 Ozone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
1. UL Standards for Ozone . . . . . . . . . . . . . . . . . . . . . . . .153
2. Model 9930 Ozone Emission Levels . . . . . . . . . . . . . . .153
3. Employer Responsibilities . . . . . . . . . . . . . . . . . . . . . . .153
8.10.3 Toner Safety and Care . . . . . . . . . . . . . . . . . . . . . . . . .154
9. NOTICE FOR U.S.A USERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
FCC REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
FCC WARNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
10. NOTICE TO CANADIAN USERS . . . . . . . . . . . . . . . . . . . . . . . . . . .157
11. INFORMATION FOR U.K. USERS . . . . . . . . . . . . . . . . . . . . . . . . . .159
11.1 BABT Information for Model 9930 . . . . . . . . . . . . . . . . . .159
1. Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
2. Points pertinent to PSTN Connection . . . . . . . . . . . . . .159
3. Installation of Associated Telephone (Optional) . . . . . . .161
4. Points on Pitney Bowes HS1 Handset (Optional) . . . . .161
TO THE USER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
v

1. QUICK REFERENCE CHART
A. GETTING STARTED
Your Model 9930 can be used as soon as it's unboxed, plugged into a power
outlet, and connected to an analog telephone line. A Pitney Bowes Customer
Service Representative should have already done this for you, as well as set
basic system parameters (e.g., the time and date that appear in the display,
etc.). If your machine has already been installed, you can begin transmissions
as soon as you turn on the power. Refer to Section 4 for instructions on Basic
Operation and 4.4 for Sending a Document.
If you need to move the system, or in the unlikely event that a Customer
Service Representative is unavailable, you can begin to use the system by fol-
lowing these steps:
1. Plug the power cord into a wall outlet.
2. Insert Recording Paper in the Paper Cassette. Refer to Section 3.6
for the procedures.
3. Connection to telephone equipment:
(U.S. Version)
a. Connect the LINE cord that came with the machine.
One end goes into the RJ-11 telephone jack on the wall. The
other end goes into the back of the Model 9930 jack labeled
LINE. ( See NOTE 1. There is no need to provide any other
telephone.)
b. To install the Telephone Handset:
• Plug one end of the coiled Telephone Handset Cord into
the Telephone Handset.
• Plug the other end of the coiled Telephone Handset Cord
into the jack on the Telephone Handset Base.
(U.K. Version)
a. Connect the line telephone cord to wall socket.
b. Plug handset into rear socket marked TEL.
4. Turn on the power and begin a transmission. Refer to Section
4.4 to Send a Document.
vi

NOTES:
1. BEFORE PLUGGING THE MODEL 9930 INTO THE TELEPHONE LINE,
CHECK WITH YOUR PHONE COMPANY OR SUPPLIER TO BE SURE
THAT NO DAMAGE MAY RESULT TO THE PHONE SYSTEM. INFORM
THEM YOU ARE INSTALLING A GROUP 3 FACSIMILE MACHINE. THE
MODEL 9930 REQUIRES AN ANALOG TELEPHONE LINE. THE FCC
REGISTRATION NUMBER AND RINGER EQUIVALENCY NUMBERS ARE
ALL ON A DATA PLATE ON THE REAR OF THE MODEL 9930
2. Refer to Section 3.1, for illustration of the back of the Model 9930 for
assistance with Steps 3a and 3b (outlined above).
3. If desired, you can follow the procedures in Sections 5.7 through 5.9 —
"Setting Up the System," "Setting System Options," and "Setting Memory
Options." However, these procedures are not needed to begin a basic or
single transmission.
B. FUNCTION SELECTION PROCESS
The Function categories and the selections possible under each are briefly
described below for your convenience. For a more detailed description refer
to Section 5, Function Selections, or to the specific Sections mentioned for
each Function below:
There are eleven main Functions in your Model 9930. Functions can be
selected by either:
• pressing the FUNCTION Key + the desired Function number + YES
(twice) or
• repeatedly pressing the FUNCTION Key until you reach the desired
Function, then press YES.
The majority of the Functions relate to storing phone numbers and
programming AutoDial Jobs. Before you store phone numbers and begin
to program AutoDial Jobs, you should consider your communications
needs and write a list of phone numbers and groups of phone numbers
you want to store.
SET MAILBOX ACCESS Function is described in the Special Features and
Functions Section of this Guide (see Sections 6).
The CLEAN PRINTER Function is reviewed in the Problem Solving and
Maintenance Section (see Section 8.6.2).
vii

The Function categories and the selections possible under each are briefly
described below for your convenience.
#1 AUTO DIAL ((See Section 5.3 for procedures)
To store Jobs to send or receive single or multiple documents at a specific time to
specific locations.
•1=SND (send)
•2=RCV (receive or polling)
•3=RELAY
•4=SND/RCV (turnaround polling)
•5=MAILBOX
•6=POLL
#2 PRINT REPORTS ((See Section 5.6 for procedures)
To print Administrative Reports and Forms.
•MEMORY MANAGER
•SPEED DIAL DIRECTORY
•ONE TOUCH KEY DIRECTORY
•P-KEY DIRECTORY
•SYSTEM SET-UP
•CARTRIDGE ORDER FORM
•ONE TOUCH SHEET
#3 MAILBOX ACCESS ((See Section 6.3 for procedures)
To define and use various Mailbox Feature selections.
• PRINT
• STORE
• SET-UP (Mailbox numbers, Security Codes, Mailbox Name)
• DIRECTORY
#4 EDIT AUTO DIAL JOBS ((See Section 5.4 for procedures)
To change or delete AutoDial Jobs.
•1=ADD PGS (Add Pages)
•2=EDIT DEST (add or delete telephone number[s] or destination[s])
•3=DELETE
•4=REPEAT (repeating incomplete Jobs)
•5=CHANGE TIME
•6=PRINT DOCUMENT
#5 SET SPEED DIAL ((See Section 5.1 for procedures)
To store a frequently dialed number as a three-digit code. A Speed Dial number is
an abbreviated way of entering and dialing a phone number.
•SET SPEED DIAL #
•ENTER TEL #
•ENTER NAME
•RELAY STATION? (Only if selection is set in Service Mode)
viii
Selections
Selections
Selections
Selections
Selections

#6 SET ONE TOUCH ((See Section 5.2 for procedures)
One Touch Keys allow you to send a document to one or several locations by press-
ing only one Key.
• SELECT ONE TOUCH KEY
• ENTER NAME
• ENTER SPEED DIAL # (or numbers)
• ADD ANOTHER NUMBER TO THIS KEY?
#7 SET PROGRAM KEYS ((See Section 5.5 for procedures)
For permanent storage of frequently used AutoDial Jobs.
• PRESS DESIRED P-KEY
• ENTER NAME
• 1=SND (send)
• 2=RCV (receive)
• 3=RELAY
• 4=SND/RCV (turnaround polling)
• 5=MAILBOX
• 6=POLL
#8 SET-UP SYSTEM ((See Section 5.7 for procedures)
Defines system standards.
• 01 DATE/TIME
• 02 MACHINE ID SET UP
—TRANSMIT ID
—FAX TEL NUMBER
—POLLING PASSCODE
• 03 JOURNAL SET UP
—JNL DISPLAY
—JNL ID FIELD
—JNL PRINT TIME
— JOURNAL SEND
• 04 TEL LINE SET UP
— RING PATTERN
1=ALL
2=SINGLE
3=DOUBLE
4=TRIPLE 1
5=TRIPLE 2
— RING DETECT COUNT
— AUTO RECEIVE
— REDIAL COUNT
— REDIAL INTERVAL
• 05 PRINTAUTO REDUCTION
• 06 BEEP VOLUME
• 07 MONITOR VOLUME
ix
Selections
Selections
Selections

#9 SET OPTIONS ((See Section 5.8 for procedures)
To define specific optional features and reports you want to print.
•AUTOMATIC REPORTS
— TX STATUS REPORT (Transmit Status Report)
— JOB CONF. REPORT (Job Confirmation Report)
•SECURE ACCESS
•POWER SAVER
•AUTO COVER SHEET
•AUTO DOCUMENT SEPARATION (if additional cassette installed)
•INDEX MARK
#10 SET-UP MEMORY((See Section 5.9 for procedures)
Defines how Internal Memory should be configured and used. May require a
PASSCODE.
•MEMORY SAVE
•REMOTE RETRIEVAL
•RECEIVE TO MEMORY (May be PASSCODE protected)
•AUTO STORE TO MEMORY
#12 CLEAN PRINTER ((See Section 8.6.2 for procedures)
To clean the Model 9930 each time a new Imaging Cartridge is installed.
•PLEASE WAIT FOR TEST CHARTS
•LOAD CHARTS IN UPPER CASSETTE FACE UP
•CLEANING PRINTER
x
Selections
Selections
Selections

2. INTRODUCTION
Congratulations on your selection of the Pitney Bowes Model 9930 facsimile
system.
The Model 9930 will help you keep communication costs down while giving you
sophisticated transmission capabilities with one of the fastest transmission
speeds in the industry.
This Operator's Guide will help you learn your Model 9930 quickly and easily. The
Quick Reference Chart, Table of Contents and Index will serve to make
information on every feature available instantly. Since the Model 9930 performs
many different functions, not everyone will need to learn every feature. You may
wish to read only the Sections that contain the feature(s) you are interested in.
This Guide describes the Model 9930 and explains how to set up and use the
system. The Guide is divided into eight other sections:
•Quick Reference Chart - lists all of the Functions selectable from the Model
9930 Main Level Menu. The Function categories and each of the selections
possible under them are briefly described in this chart.
•Before Operations - describes the Model 9930 Operator's Guide and
explains how to use it.
•Basic Operation - describes the basic use of the system for those who will
use the system for occasional transmissions.
•Function Selections - describes the features that allow you to store phone
numbers, create and edit AutoDial Jobs, set up the system, and print reports.
These features are the ones that allow you to customize the system.
•Special Features and Functions - describes high level facsimile capabilities,
such as PBX Access Codes, Account Codes, Mailbox Access, Relay and many
more. These are powerful, standard features that save time and provide real
cost savings and a high degree of system and network security.
•Optional Features - describes options which enable the Model 9930 to
perform computer-based fax/scan/print and AutoDial programming functions.
•Problem Solving and Maintenance - describes the routine procedures you'll
need to replace the Recording Paper and Imaging Cartridge, solve problems
or order new supplies.
•Information for U.K. Users - contains all information pertinent to use of the
Model 9930 within the U.K.
1

2
2.1 Recycling
Pitney Bowes is concerned about issues that affect our environment.
Properly handled, all parts from our Imaging Cartridges can be recycled in some
way rather than taking up additional space in our country's landfills.
To make this easier, Pitney Bowes has set up a program to provide trouble free
recycling for the Model 9930's Imaging Cartridges in the U.S. Enclosed with each
Imaging Cartridge is a prepaid postage return label and a strip of adhesive tape.
Simply pack the used Cartridge in the same box that contained its replacement.
Seal the box with the tape, apply the return label and mail back to us with your
regular mail. You may want to keep a copy of the label in the event you misplace
the original. As long as it is a clear copy, the Post Office will honor the copied
label.
A recycling program is currently under review in the U.K.
In Canada, a Purolator slip is enclosed with each cartridge. Attach the slip to the
box and call the Purolator telephone number indicated on the slip for pick up of a
used cartridge.
2.2 Nickel-Cadmium Batteries
Your machine contains nickel-cadmium rechargeable batteries and they must be
recycled or disposed of properly. The batteries are charged automatically while
the power is turned "ON." At the end of your machine's useful life, under various
country, state and local laws, it is illegal to dispose of the batteries into municipal
waste landfills.
If you are not trading your facsimile in for a new model, please contact your local
Pitney Bowes Service Technician to remove the Ni Cad battery before disposing
of the facsimile.

2.3 Energy StarSM
Pitney Bowes' desire to advise customers about the energy efficiency of our
equipment not only includes the bottom lin2e savings but also evaluating our
equipment's impact on the environment. Office equipment is the fastest growing
electricity load in the world.
The U.S. Environmental Protection Agency (EPA) promotes energy efficiency
because electricity generation contributes to air pollution, including 35 percent of
all U.S. emissions of carbon dioxide. It also accounts for 75 percent and 38
percent of all U.S. emissions of sulfur dioxides and nitrogen oxides, respectively.
By using more energy-efficient equipment like the new Pitney Bowes Model 9930
facsimile, we can reduce this pollution, while saving money.
Printers and fax machines are typically left on 24 hours a day, but are active only
a small percent of the time. This means conventional printers and fax units can
waste a lot of energy and money but the Pitney Bowes Model 9930 automatically
powers down to save energy when not being used. This "sleep" feature can cut
the unit's annual electricity use by over 65 percent.
As an ENERGY STARSM partner, Pitney Bowes Inc. has determined that the
Model 9930 meets the ENERGY STARSM guidelines for energy efficiency.
Look for the following ENERGY STARSM logo on the front of the Model 9930.
3

3. BEFORE OPERATIONS
3.1 Names of Parts
The Model 9930 has the following main components.
(1) Automatic Document Feeder (ADF) - Set the documents you want to
transmit face down on the Automatic Document Feeder. You can have up
to 50 pages in the ADF at one time.
(2) Document Guides - You can adjust the Document Guides to allow you to
position different size documents in the Feeder. Standard size indications
(A4, 8-1/2", B4 and 11") are printed between the Document Guides.
(3) Telephone Handset - Can be used for placing outbound calls or answering
incoming calls. Refer to Section 3.4 for more information on the Telephone
Handset.
(4) Operator Control Panel (Top Cover) - The Operator Control Panel Keys
and display allow you to rapidly program the Model 9930 with a high degree
of logic and ease.
4

(5) Original Document Return Tray - Once an original document moves
through the Document Feeder, it is stacked on this top tray. Received
documents stack on the Paper Receive Tray below.
(6) Paper Receive Tray - Received documents are presented to the operator
here after the printing process has been completed.
(7) Main Front Loading Paper Cassette - Holds approximately 250 sheets of
paper and is located under the machine. The maximum thickness of a stack
of Recording Paper in the Main Cassette is 1.25" (31.7mm). You can remove
this Cassette by pulling it towards you.
(8) Optional Paper Supply Trays - Located under the Main Paper Cassette, two
more paper trays can be added which will hold approximately 250 sheets of
paper each, or a 500 sheet paper tray can be added alone, or with a 250
sheet paper tray.
(9) Printer Cover Release Button - Press this release button on the right side
of the unit to open the Printer Cover for Imaging Cartridge and paper path
access.
5

(10) AC 120V Power Outlet - for attachment of the Model 9930AC Power Cord.
The Power Cord must be plugged into a wall outlet to power the system.
(Note for U.K.: This is 240VAC.)
(11) ON/OFF Switch - Located at the lower right rear of the unit, this powers
the Model 9930 unit ON or OFF.
(12) RJ-11 Telephone Line Jack - A Telephone line cord connects this jack to
a similar wall jack for attachment to a phone line. (Not applicable in U.K.)
(13) RJ-11 Telephone Jack (for an extension telephone) - Used for
attachment of a customer-provided telephone. (Not applicable in U.K.)
(14) Optional V.24 Port - This port is used to connect cables if the Printer
Driver and/or HydraFax options are installed. (Call your local Pitney
Bowes Office)
(15) Ringer Volume Switch -• The three-position Ringer Volume Switch allows
you to adjust the loudness of the rings generated from your unit when
someone calls it. Moving the Switch increases and decreases the volume.
(Not applicable in U.K.)
6

3.2 Operator Control Panel
7

1) Display Area
The two-line display has space for up to 20 characters per line. Messages that
appear in the display confirm the date and time, or the current operation.
When POWER is on, the display will indicate the system status. If the display
is blank, check power switch and power plug.
If ▼or ▲are shown in the display. Pressing the ▼or ▲key will shift back and
forth between the previous and next screens.
2) On Line Light
Indicates that communications are occurring. The display will remain in the
"System Ready" mode.
3) Out of Toner Light
The OUT OF TONER indicator will illuminate when low or out of toner.
4) Edit Jobs Key
The EDIT JOBS Key* is used to gain direct access to the Edit Jobs function.
Once pressed, following selections appear on the display. 1=Add Pg, 2=Edit
Dest., 3=Delete, 4=Repeat, then press NO to view 5=Change Time, 6=Print
Document. These functions are used to view or modify an AutoDial Job.
*Also used as the left CURSOR Key.
5) Journal Key
Press the JOURNAL Key* to print a copy of the Communication Transaction
Report or to view recent transactions on the display.
*Also used as the right CURSOR Key.
6) Directory Search Key
DIRECTORY SEARCH Key allows you to look up any one of the 200 Speed
Dial numbers with a minimum of effort. Use of this feature employs three Keys
— the DIRECTORY SEARCH Key, and the two Search (or scrolling) Keys,
which on the Model 9930 are the COMMUNICATION STATUS and HELP Keys.
1. Press DIRECTORY SEARCH to access the Directory Search
Function.
8