Pitney Bowes 3400 PRINTER OPTION Manual

100 Oakview Drive
Trumbull, CT 06611
phone: [phone]
fax: [phone]
www.pitneybowes.com
Pitney Bowes 3400
Second Phone
Line Module
Operator’s Guide
FX30065
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Table of contents
Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Getting the Second phone line module installed . . . . . . . . . . . . . . . .1
Entering settings with EasyStart . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Dialing within a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Dialing with the autodialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Dialing with the numeric keypad . . . . . . . . . . . . . . . . . . . . . . . .10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
“Check Message” printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Error messages and their meanings . . . . . . . . . . . . . . . . . . . . . .12
Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Communication settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Types of phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Dealer installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Attaching the second phone line module . . . . . . . . . . . . . . . . . . .A-1
Copyright1999 by Pitney Bowes; all rights reserved.
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1
Setting up
Get the Second phone line module installed
Your Pitney Bowes representative should install the second phone line
module to your machine. Do not perform this installation yourself.
Once the second phone line module is installed, follow the steps below to
complete your machine’s setup. (Your representative may also perform
these steps for you as part of the installation.)
Enter settings with EasyStart
Important: You must enter the initial settings using EasyStart, even if
you have already entered them before.
Important: If you press STOP during EasyStart, your fax machine
returns to standby mode (its normal condition). But it will
keep the settings you saved by pressing ENTER as described
in these instructions.
1. Press PROGRAM,I,ENTER.
The LCD shows the current calendar/clock setting, with a cursor
appearing under the first digit.
2. Use the numeric keypad to enter the correct date and time, using a
YYMMDD format for the date and 24-hour (“military”) format for
the time. For instance, if it’s 8:30 PM on September 11, 1999, enter
9909112030, which results in:
Note: Your fax machine automatically inserts the spaces and date-
slash. All you have to do is enter the digits.
To change a digit, press to move the cursor left, or to move it
right. Then enter the correct digit.
3. Press ENTER to save the clock setting and continue EasyStart.
Enter Time
’99 09/11 20:30
Enter Time
’01 01/01 00:00
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4. The LCD now asks if you want to set the calendar/clock to
automatically recognize Daylight Savings Time (DST):
When the setting is On, your machine automatically recognizes
DST at 2AM on the appropriate switchover Sundays each year.
When the setting is Off, no automatic change will occur.
5. Press or until the mode you want appears. Here, we’ve
changed the setting to On:
6. Press ENTER to save the setting and continue.
7. Use the numeric keypad to enter the fax number for the first phone
line as you want it to appear on other fax machines’ displays or
printouts:
To insert a dash, as shown here, press DIALING OPTIONS once. The
number may contain up to 20 characters (numbers and dashes).
Note: If you make a mistake, press CANCEL to erase to the left. To
change just one character, press to move the cursor left, or
to move it right. Press CANCEL to erase the number. Then
re-enter the fax number correctly.
8. Press ENTER to save the number.
9. Use the one-touch keys to enter the name for the first phone line as
you want it to appear at the top of faxes you send. The name may
be up to 22 characters in length.
YourName(1):Upper
_
Your Fax Number (1)
800-555-2034_
Your Fax Number (1)
_
Daylight Saving:On
Program/Enter
Daylight Saving:Off
Program/Enter
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The word “Upper” means the machine will enter only upper-case
letters. If you press R, the machine will see it as an R (not an r).
To type a lower-case letter, press ALPHABET.
To switch back for upper-case entries, press ALPHABET again.
To enter spaces, punctuations and symbols, use the one-touch key-
pad.
To enter characters using the Code function, review the chart
below:
The legends in the black border indicate which key you press, and
in which order, to get a given character. For example, to get the £
character, press B,C. (The blank areas for 2, 0 and C, 0 indicate
that spaces will be inserted if you use these key combinations.)
Note: If you make a mistake, press CANCEL to erase to the left. To
change just one character, press to move the cursor left, or
to move it right. Press CANCEL to erase the number. Then
re-enter the fax number correctly.
10. Press ENTER to save the setting and continue.
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11. The LCD now asks you to enter the type of dialing needed for the
fax machine’s first line, either tone or pulse.
12. Press or until the mode you want appears. Here, we’ve
changed the setting to pulse mode.
13. Press ENTER to save the setting and continue.
14. The LCD now shows the communication setting for the first phone
line. (See “Reference,” page 13, for more details.)
The setting you choose here will determine how your first line will
be used. Choose between the transmit/receive (“Tx/Rx”), transmit-
only (“Tx”) or receive-only (“Rx”) settings.
15. Press or until the setting you want appears. Here, we’ve
changed the setting to Tx mode.
16. Press ENTER to save the setting and continue.
17. The LCD now shows the phone line type for the first phone line,
either PSTN or PBX.
18. Press or until the setting you want appears. Here, we’ve
changed the setting to PBX mode.
Line Type (1):PBX
Program/Enter
Line Type (1):PSTN
Program/Enter
Tx/Rx (1):Tx
Program/Enter
Tx/Rx (1):Tx/Rx
Program/Enter
Phone Type(1):Pulse
Program/Enter
Phone Type(1):Tone
Program/Enter
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19. Press ENTER to save the setting and continue.
If you selected PSTN in steps 17-18, skip to step 22.
20. If you selected PBX in steps 17-18, the LCD now asks you to enter a
number — 9, for example — for accessing PSTN from the PBX (the
access number needed to get an “outside” line). The number may
contain up to 10 characters.
Note: If the first line on your fax machine will not need an access
number to make PSTN calls (to reach an outside line), skip
to step 21 without entering the access number.
Note: If you make a mistake, press CANCEL to erase to the left. To
change just one character, press to move the cursor left, or
to move it right. Press CANCEL to erase the number. Then
re-enter the fax number correctly.
21. Press ENTER to save the number and continue.
22. Use the numeric keypad to enter the fax number for the second
phone line as you want it to appear on other fax machines’ displays
or printouts. To insert a dash, as shown here, press DIALING
OPTIONS once. The number may contain up to 20 characters
(numbers and dashes).
Note: If you make a mistake, press CANCEL to erase to the left. To
change just one character, press to move the cursor left, or
to move it right. Press CANCEL to erase the number. Then
re-enter the fax number correctly.
23. Press ENTER to save the number.
24. Use the one-touch keys to enter the name for the second phone line
as you want it to appear at the top of faxes you send. The name
may be up to 22 characters in length.
YourName(2):Upper
_
Your Fax Number (2)
800-555-4934_
PSTN Access No. (1)
_
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If necessary, review the explanation on pages 3-4 for entering
upper-case letters, lower-case letters and the characters on the one-
touch keypad, or using the Code function to enter characters.
Note: If you make a mistake, press CANCEL to erase to the left. To
change just one character, press to move the cursor left, or
to move it right. Press CANCEL to erase the number. Then
re-enter the fax number correctly.
25. Press ENTER to save the setting and continue.
26. The LCD now shows the type of dialing set for the second phone
line, either tone or pulse.
27. Press or until the setting you want appears. Here, we’ve
changed the setting to pulse mode.
28. Press ENTER to save the setting and continue.
29. The LCD now shows the communication setting — transmit/receive
(“Tx/Rx”), transmit-only (“Tx”) or receive-only (“Rx”) — for the sec-
ond phone line.
30. Press or until the setting you want appears. Here, we’ve
changed the setting to the transmit-only mode.
31. Press ENTER to save the setting and continue.
32. The LCD now shows the type of phone line set for the second phone
line, either PSTN or PBX.
Line Type (2):PSTN
Program/Enter
Tx/Rx (2):Tx
Program/Enter
Tx/Rx (2):Tx/Rx
Program/Enter
Phone Type(2):Pulse
Program/Enter
Phone Type(2):Tone
Program/Enter
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33. Press or until the setting you want appears. Here, we’ve
changed the setting to PBX mode.
34. Press ENTER to save the setting and continue.
If you selected PSTN in steps 32-33, skip to step 37.
35. If you selected PBX in steps 32-33, the LCD now asks you to enter a
number — 9, for example — for accessing PSTN from the PBX (the
access number needed to get an “outside” line). The number may
contain up to 10 characters.
Note: If the second line on your fax machine will not need an
access number to make PSTN calls (to reach an outside line),
skip to step 36 without entering the access number.
Note: If you make a mistake, press CANCEL to erase to the left. To
change just one character, press to move the cursor left, or
to move it right. Press CANCEL to erase the number. Then
re-enter the fax number correctly.
36. Press ENTER to save the number and continue.
37. The LCD now shows your fax machine’s current reception mode,
which is Fax Ready. (See your fax machine’s operating instructions
for more on reception modes.)
Note: Some models don’t require you to set the reception mode.
If your machine’s LCD doesn’t show the reception mode dis-
play above, skip to step 39.
Note: If Tel Ready appears, your fax machine’s auto-answer mode is
turned off. Press AUTO ANSWER to select Fax Ready. The AUTO
ANSWER light shines to indicate that your fax will automati-
cally answer calls.
38. Press ENTER to save the setting and continue.
Fax Ready
Program/Enter
PSTN Access No. (2)
_
Line Type (2):PBX
Program/Enter
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39. One more thing to do! The LCD now asks if you want to print a list
of all of its settings.
• To print a list, press ENTER.
• If you don’t want to print a list, press STOP. Your machine returns to
standby mode.
Print Setting List
Enter/Stop
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Dialing within a PBX
If you have selected “PBX” for the line you’re using on your fax machine,
you must enter the !character when dialing from one PBX extension to
another PBX extension. This character tells your fax machine not to dial
the PSTN access code, which your machine uses to reach an outside line.
To enter the !character:
3400: Press DIALING OPTIONS three times.
Note: While it looks the same, this character is not the
same as the !character described in the “Autodialer” section of your fax
machine’s operating instructions. Please don’t confuse them.
PBX dialing with the autodialer
Note: If using the autodialer to dial from one PBX extension to another,
you must include the !character into the autodialer number you
programmed, as described below.
Note: The following instructions presume you are familiar with how to set
and use your machine’s autodialer. If necessary, consult your fax
machine’s operating instructions.
1. Use the numeric keypad to make a normal autodialer entry. Enter
the number exactly as your machine should dial it.
2. 3400: Press DIALING OPTIONS three times to enter the
!character.
3. Press ENTER to save the number.
4. Autodial the number as usual, either by using a one-touch key or a
speed-dial number.
PBX dialing with the numeric keypad
1. Use the numeric keypad to enter the number .
2. 3400: Press DIALING OPTIONS three times.
3. Press START to dial the number.
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Troubleshooting
Error codes
Occasionally, your fax machine will detect a problem with the phone line
during transmissions. If this happens, your machine prints an error
report. The error code listed in the “Result” column of the error report
indicates the specific problem encountered. The following error codes are
in addition to the error codes listed in the “Just in case” section of your
fax machine’s operating instructions:
D.0.10 The call couldn’t be completed. This can happen if the commu-
nication type for both phone lines is set to Rx (receive-only).
D.0.12 The call couldn’t be completed. The phone line type is set to
PSTN, but the telephone number called is a PBX extension.
D.0.13 The call couldn’t be completed. The phone line type is set to
PBX, but the telephone number called is a PSTN number. You
must set a PSTN access number on your machine to reach an
outside line.
R.1.5 The fax machine didn’t detect the silence at the end of the call,
which is necessary to receive an RCR.
R.8.1 A compatibility error occurred.
R.8.10 Line noise or other problems prevented communication.
R.8.11 The fax machine timed out while waiting for the signal.
T.3.2 The fax machine didn’t detect the silence which marks the end
of a call.
T.8.1 A compatibility error occurred.
T.8.10 Line noise or other problems prevented communication.
T.8.11 The remote fax machine didn’t complete the equalizer training
phase.
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11
“Check Message” printouts
When a fax call ends and your machine detects an error, it prints a
“Check Message” report. This printout lists the following information
about the transmission:
• The error code
• A communications error messages (see below)
• The phone number (or TTI) of the fax machine with which your
machine had attempted to communicate
• The phone line number (line #1 or line #2 on your fax machine).
Error messages and their meanings
The error messages below are in addition to those listed in the “Just in
case” section of your fax machine’s operating instructions: Er
Error message Possible meanings
Check the Tx and Rx settings • Communication type is set to Rx.
• The two faxes were incompatible.
Check no. dialed and line type • While the phone line type is set to
PSTN, the phone number is for PBX.
• The phone line type is PBX and the
phone number is for PSTN, but there
is no PSTN access number stored.
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12
Reference
Communication settings
Your fax machine has three communication settings:
•Tx/Rx (Transmit/Receive) — You can send and receive calls/faxes.
•Tx (Transmit) — You can only call/fax.
•Rx (Receive) — You can only receive calls/faxes.
Types of phone numbers
The following types of telephone numbers can be used:
•PSTN — A regular phone number.
•PBX — A PBX extension.
•PSTN call placed from a PBX.
Each telephone number is characterized by:
•Its phone line type
• How it’s dialed
— either with your autodialer or direct-dialed
The following table shows possible combinations, using the common
PSTN access number “9” as an example for getting an outside line:
Case 1 Case 2 Case 3 Case 4 Case 5 Case 6
Line type PSTN PSTN PBX PBX PBX PBX
PSTN
access None None 9 9 None None
number
Entered 800-555-5525 5525! 800-555-5525 5525! 800-555-5525 5525!
number
Dialed 8005555525 Error 98005555525 5525 Error 5525
number message message
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Regulatory information
United States of America
Federal Communications Commission (FCC) information
Ringer Equivalence Number (REN): AC REN, 0.4B; DC REN, 0.3.
This facsimile machine has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable pro-
tection against such interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communica-
tions. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment causes interference to radio or television reception (which can be determined by
turning the equipment off and on), the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
• Consult the representative or a experienced radio/TV technician for help.
This equipment complies with Part 68 of the FCC rules. At the back of this equipment is a label
that contains, among other information, the FCC registration number and REN for this equip-
ment. If requested, you must provide this information to the telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equip-
ment is designed to be connected to the telephone network or premises wiring using a compatible
modular jack which is Part 68 compliant.
Telephone company procedures
The goal of the telephone company is to provide you with the best service it can. In order to do
this, it may occasionally have to make changes in its equipment, operations or procedures. If these
changes might affect your service or the operation of your equipment, the telephone company will
give you notice, in writing, to allow you to make any changes necessary to maintain uninterrupted
service.
If you have any questions about your telephone line, such as how many pieces of equipment you
can connect to it, the telephone company will provide this information upon request.
In certain circumstances, it may be necessary for the telephone company to request information
from you about the equipment which you have connected to your telephone line. Upon request of
the telephone company, provide the FCC registration number and the Ringer Equivalence
Number (REN) of the equipment which is connected to your line. Both of these numbers are listed
on the equipment label attached to your fax machine.
The sum of all RENs on your telephone line should be fewer than five (5) in order to assure proper
service from the telephone company. Sometimes, a sum of five (5) may not be usable on a given
telephone line.
Notice: The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use
a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, either in a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it was sent
and an identification of the business or other identity, or other individual sending the
message and the telephone number of the sending machine or such business, entity or
individual. For instructions on programming this information (the “TTI”) into your fax
machine, see page 3 of these operating instructions.
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Type of service
Your fax is designed for use on standard-device telephone lines. The fax connects to the telephone
line with a standard line called the USOC RJ-11. Connection to telephone-company-provided coin
service (central-office-implemented systems) is prohibited. Connection to party line service is sub-
ject to State tariffs.
If problems arise
If any of your telephone equipment is not operating properly, you should immediately remove it
from your telephone line, as it may cause harm to the telephone network. If the telephone com-
pany notes a problem, they may temporarily stop service. When practical, they will notify you
before this disconnection. If advance notice is not feasible, you will be notified as soon as possible.
When you are notified, you will be given the opportunity to correct the problem and will be
informed of your right to file a complaint with the FCC.
In the event repairs are ever needed on your fax machine, they should be done by Pitney Bowes.
For information, contact the Pitney Bowes Diagnostic Center at 800-243-5556 (from the U.S. only).
Canada
Industry Canada (IC) regulations
IC Load Number (LN): 0.2.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,”
ICES-003 of the Department of Communications.
Cet appareil numérique respecte les limites de bruits radio électriques applicables aux appareils
numériques de Classe A prescrites dans la norme sur le matériel brouilleur : “Appareils
Numériques,” NMB-003 édictée par le Ministre des Communications.
Notice: The Canadian Department of Communications label identifies certified equipment. This
certification means the equipment meets certain telecommunications network protective,
operational and safety requirements. The Department does not guarantee the equipment
will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. Sometimes, the company’s inside wiring associated with a sin-
gle-line individual service may be extended with a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with these conditions may not
prevent degradation of service in some situations.
Any equipment malfunctions or repairs or alterations made by the user to this equipment, may
give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected. This pre-
caution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority or electrician.
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load
to be connected to a telephone loop which is used by the device to prevent overloading. The termi-
nation on a loop may consist of any combination of devices subject only to the requirement that
the total of the load numbers of all the devices doesn’t exceed 100. The IC Load Number for your
equipment is 0.2.
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Dealer installation
Unpacking
Included in the second phone line module package:
1. Second Phone Line Module
— Includes the NCU and
Modem PCBs
2. Four screws
3. Four earth springs
4. Connection cable
5. Second Phone Line Module
operating instructions
6. Telephone line cord
Save the module and packing materials for reshipment.
Attaching the second phone line module
Note: Turn off the fax machine before proceeding.
1. Remove the document hopper.
2. Remove the four mounting screws holding the rear cover in place.
Remove the rear cover.
3. Use pliers to gently punch out the
perforated panel on the rear cover.
You will be passing the connection
cable through this hole.
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4. Remove the screws on the
cover of the second phone
line module. Then remove
the cover.
5. Remove the angle plate
mounting screw. Then
remove the four angle
plates.
6. Remove the ground wire mounting
screw on the Second Phone Line
Module. Then remove the ground
wire.
7. Remove the two NCU PCB
mounting screws, release
the two tabs and discon-
nect the two connectors as
shown. Then remove the
NCU PCB from the bottom
chassis of the second phone
line module.
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8. Use the four screws
included with the module
to attach the bottom chas-
sis to the rear cover.
9. Attach the earth springs to
the screws which mount
the bottom chassis on the
rear cover.
10. Re-attach the NCU PCB to
the bottom chassis using
the two screws and two
tabs. Connect the two con-
nectors.
11. Use the screws to re-attach
the four angle plates to the
bottom chassis.
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