Plantronics MDA526 QD User manual

Plantronics MDA524 QD
Plantronics MDA526 QD
User Guide

Contents
Connect your system 3
Load software 4
Daily Use 5
Make, answer, end calls 5
Adjust volume 5
Mute 5
Hold 5
Merge a call 5
Switch calls 5
Advanced audio mixing 6
Play greeting 6
Record voice notes 6
Play PC audio 6
LED Indicators 7
Troubleshooting 8
Desk phone 8
Softphone 8
Support 9
2

Using the diagram, choose the appropriate setup for your desk phone:
OR
NO HEADSET PORT
HEADSET PORT
Connect your system
3

To optimize setting download Plantronics Hub Desktop software by visiting plantronics.com/
software.
Manage your settings from your computer:
• Use computer audio mixing*
• Call control for softphones
• Update firmware
• Turn features on/off
• View user guide
* Plantronics Hub Desktop software is required to use audio mixing features.
Load software
4

Make a call
1Tap an audio button on the audio processor. You hear a dial tone.
Desk phone only: Press the phone's headset button or manually remove the headset if you don't
have an HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, open the base side panel and adjust the middle switch (A–G). “A”
works for the majority of desk phones. "D" works for Cisco phones.
2Dial from your softphone or desk phone.
Answer/end a call
To answer or end a call, tap the Audio button on the audio processor.
Desk phone only: Press the phone's headset button or manually remove the headset if you don't
have an HL10 lifter or EHS cable.
While on an active call, roll the appropriate volume wheel up or down.
During a call, press the mute button to mute the microphone. To unmute press the button again.
To put an active call on hold press and hold the call button for 2 seconds. To take a call off hold
press the call button.
While on an active call, press and hold the PC and Desk phone buttons for 2 seconds. The calls will
merge.
To switch from a desk phone call to a computer call (or visa versa) press the other call button to
answer incoming call or place an outgoing call.
Daily Use
Make, answer, end calls
Adjust volume
Mute
Hold
Merge a call
Switch calls
5

This setting allows the user to select a voice file to play when answering a call.
System Requirements:
• Plantronics Hub for Windows/Mac plantronics.com/software
• EHS Cable (sold separately)
• Digital Audio Editor (Third-Party Software)
1Using the third-party software, create your greeting and save it as a (wav.) file.
2Open Plantronics Hub for Windows/Mac and choose Settings > General > Software > Settings >
Play greeting.
3Select On and browse for your greeting file.
4To successfully play the greeting, answer the call after the second ringtone. The MDA volume
wheel allows you to adjust the play greeting volume that both you and the caller hear.
This setting mutes a desk phone call so that the user can record voice notes to the PC that the
customer on the desk phone cannot hear.
System Requirements:
• Plantronics Hub for Windows/Mac plantronics.com/software
• Digital Note Recorder (Third-Party Software)
1In an active call, mute MDA.
2Right-click on Plantronics Hub (Headset icon) in PC system tray or Mac menu bar and press
"Record Voice Notes."
3Unmute call to stop recording and return to call.
4Save voice notes according to third-party software instructions.
This setting allows the user to play PC audio in his headset that the desk phone caller cannot hear.
System Requirements:
• Plantronics Hub for Windows/Mac plantronics.com/software
1In an active call, mute MDA.
2Right-click on Plantronics Hub (Headset icon) in PC system tray or Mac menu bar.
3Press "Play PC Audio."
4Unmute call to stop music and return to call.
Advanced audio mixing
Play greeting
Record voice notes
Play PC audio
6

LED LED State Indication
Flashing green Incoming PC call
Solid green Active PC call
Flashing red (slow) Active PC call on hold
Solid red PC call on mute
Flashing green Incoming desk phone call
Solid green Active desk phone call
Flashing red (slow) Active desk phone call on hold
Solid red Desk phone call on mute
Flashing yellow Updating firmware
Solid red Active call on mute
When you press one of the two buttons, you are opening a phone line/audio channel. Depending
on the circumstances, you may not hear a dial tone until you have dialed from your phone. The
buttons allow you to switch to a different phone line/channel.
LED Indicators
7

I can't hear a dial tone in the
headset. Adjust the configuration on the switcher until a dial tone is heard.
If the volume is too low, adjust the listening volume dial on the
bottom of the switcher.
Make sure the lifter is lifting the handset high enough too operate
the hookswitch; set to a higher setting if necessary.
The sound is distorted. Lower the speaking volume dial and/or listening volume dial on the
switcher. For most telephone the correct setting is position 2.
If your desk phone has a volume control, lower until the distortion
disappears,
I hear echo in the headset. Lower the listening volume and the speaking volume dials on the
switcher. For most telephone, the correct setting is position 2.
Adjust the Configuration Switch. The most commonly used
position is "A", which is the default position.
People I talk to can hear a buzz in
the background. If the power supply (HL10 lifter only) is plugged into a power strip,
plug it into the wall directly.
The handset lifter is installed but
does not lift the handset.
Be sure the optional AC power adapter is firmly pushed into the
handset power jack on the switcher.
When I dial from my softphone
application, nothing happens. Ensure that the MDA500 is the default sound device. The control
panel will launch the sound devices control panel by going to
Control Panels > Sound
Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
If the Hub software in not installed and you do not have a
compatible softphone, you must first press the headset call button
and then use the softphone interface to place/answer/end calls.
Restart your computer
Speaking and/or listening volume is
too low or too high. Adjust listening/speaking volume in the computer's sound control
panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset. Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards chin.
If the distortion is still present, lower the volume on the switcher.
Troubleshooting
Desk phone
Softphone
8

Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2019 Plantronics, Inc. All trademarks are the property of their respective owners.
214988-06 (12.19)