5-6 Agecroft Trading Estate, Langley Road, Salford Manchester M6 6JD
Tel: +44 161 737 5099 Website:www.play-learn.co.uk
Troubleshooting
Here at Playlearn we have spent many years developing our bubble feature range to ensure they are trouble
free. We want you to be completely satisfied with your purchase and we invite any questions and concerns
you
have.
Please e-mail us at [email protected] or call 0161 737 5099. The product is delicate and needs maintaining for longevity. Please note the section ‘Distilled Water vs Tap Water’ below. Anytime maintenance
is required or the water needs changing, we recommend 2 persons to do this.
Distilled water vs tap water: Whilst this product has been designed to work well with tap water, the product
will need higher maintenance due to algae and the water becoming cloudy. The water will need changing
every few months whereas using distilled water, the water will stay cleaner for longer.
Emptying and Cleaning: If you have not changed the water for some time algae can build up. Water needs to
be checked on a regular basis, if it starts to change colour and/or look darker it is time to change the water. If
algae build up around the jets this will prevent bubbles from producing. To empty the water, tip the tube over
a bucket, bathtub or outside. Assistant maybe required to do this. Please ensure the adaptor is removed from
the DC jack before emptying of cleaning.
To clean, use warm water and a mild detergent (not one that creates soapy bubbles), empty the acrylic tube,
add approximately 2 litres of warm water and a drop of mild detergent and leave to soak for an hour, rinse and
possibly repeat depending how much algae has built up. Ensure the product is rinsed with just warm water
after using detergent to wash away any excess residue.
Cracked panel: If for any reason acrylic tube is cracked please contact Playlearn to discuss the option of
receiving a replacement. Do not discard it until the new one is received as parts may be needed from the
cracked panel. Cracked panel may also be required to be returned to the supplier.
No movement: Is the item plugged in and switched on? If there is no sound coming from the base? If the
pump is not making any sound, please check the adaptor, is the adaptor warm? If yes, the adapter is ok, if it’s
cold it means the adapter isn’t working and you will need a replacement adapter. Please contact product
support.
Warranty Information
Thank you for choosing our product. All our products are constructed from the highest quality materials. If we
have not achieved our usual standard of excellence, we will repair or replace, at our discretion, within 12
months from the date of purchase. Valid proof of purchase, with the purchase date clearly indicated, must be
provided. Photos of defective merchandise will also be required to help us evaluate the actual cause of the
defect. Please read below for a detailed description of warranty coverage. Please note, if the product fails in
any way, only the part that has failed will be replaced, we will not replace the entire unit.
Water Damage: Our products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered negligence and is therefore
not covered under this warranty. The use of “hard water” and/or caustic cleaners can affect the paint or other
finishes. Failure to keep the unit clean or use of additives/cleaners will also void the warranty. As with any
product, all finishes with time will gradually fade and discolour. The warranty will only cover against severe or
complete fading within the first year from date of purchase.
Not Covered Under the Warranty: The limited warranty will NOT cover cases of damages due to 1. Damages
caused in transit 2. Inadequate care and/or neglect 3. Environmental and/or natural elements 4. Immersion in
water, unless specified 5. Improper Installation/Storage and/or Maintenance. This warranty is void if the
product has been damaged by accident, misuse, negligence, improper installation and/or modifications have
occurred. This includes any and/or all defects arising out of freezing water damage, hard water damage, failure
to keep the unit clean and free of harmful additives such as bleach or chlorine, which affects the paint and/or
parts. This warranty also does not cover any additional charges or installation, removal, disposal and/or
shipping costs or consequential damage associated with any warranty claim.
