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CRACKED PANEL If your Bubble Tube is cracked, please contact customer
support immediately.
NO BUBBLES COMING OUT If the pump is not making noise and the
lights are not working, please check that you have completed the set
up instructions. If the connection is correct, but the pump still isn’t
making noise, please contact customer support.
SOME JETS ARE WORKING, SOME ARE NOT On occasion, some of the
air jets break in faster than the others. Since some are fully “broken
into”, the water is bypassing the jets that have not yet “broken in”.
If this occurs, follow these steps: Under each air jet, at the bottom
of the tube, is a small dial that can be adjusted. Ensure that the
dial under the non-working jets are open, by loosening them. Then,
close the dials under the jets that are currently working by tightening
them. This should stop around 90% of the bubbles. By doing this,
pressure will be forced into the open jets, forcing the air bubbles to
break through them. Please keep it like this for a few hours, to allow
the jets to be fully “broken into”. After a few hours, you can adjust all
the dials back to a regular, even setting.
REMOTE CONTROL NOT FUNCTIONING The remote control is designed to
change the colors of the lights and to change the light pattern. If the lights
are on but they are not changing with the click of the remote control, try
going a little closer to the base of the Bubble Tube. The red LED light turning
on doesn’t necessarily mean there is a good battery. If it does not work, please
change the battery. If this fails to fix the problem, contact customer support for
a replacement.
NO POWER First, touch the adaptor and see if it feels warm. If it is cold, contact
customer support for a new adaptor. If the adaptor is warm, check the connection
into the controller box (instruction #5) by removing and reinserting it and press the
“on” button on the remote control. Check that the white wires coming out of the
controller box are firmly connected to the plug and lights. If this still does not resolve
the problem, please contact customer support.
CAUTION Always unplug the power before cleaning and handling. Disconnect and
drain the water if storing away for an extended period of time. Do not operate with
hot or ice-cold water. Do not lift, carry or pull the Bubble Tube by the power cord. Do
not exceed the maximum voltage and wattage on adaptor.
STILL STUCK?Confused? Any further questions? Please contact customer support and
one of our reps or techs would be happy to walk you through it. Call 888-575-0638 or