Plexus PVT-30D User manual

PVT-30D Telephone
User’s Guide
Version 2.0
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PVT-30D Telephone User’s Guide
Version 2.0
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d
PVT-30D Quick Start
How to
Answer a call
Place a Call on
Hold
Transfer a Call:
Supervised
Program New
Personal Speed
Dial Numbers
Transfer a Call:
Unsupervised
Transfer a Call to
Voice Mail
Lift handset or press SPKR
PVT-30D Keys
Key Function/Description
FLASH Sends an internal flash signal for accessing feature codes
REDIAL Redials the last externally called number
OVERRIDE
1. Overrides Programming mode
2. Overrides the DND of another user (with appropriate privileges)
3. Intrudes on a live call of another user (with appropriate privileges)
4. Allows users to intrude on your active call
CALL-BACK Calls back the last called number that received a busy signal
CALL WAIT Audible and visual indication of another call waiting
CALLER ID Displays caller information on the last few calls
SCREEN
1. Scrolls through stored Caller ID
2. Displays Caller ID and/or information about calls on hold
3. Displays the User ID and Line ID for calls in progress
CALL 1-3 Used for incoming calls where there is no assigned programmable key
MSG Indicates new messages when flashing red
DND/FWD 1. Places your phone on Do Not Disturb
2. Identifies when your extension is forwarded by flashing
CONF 1. Adds parties to conference calls
2. Allows you to “camp on” to busy extensions
VOL 
VOL 
Increases / decreases volume
1. Handset
2. Speakerphone
HOLD Places callers on system hold
RELEASE Terminates call
MUTE Disables the microphone on the handset and speakerphone
XFER Transfers calls
SPKR Activates / deactivates speakerphone
LED Indicators
LED Description
Solid Red Associated line or extension is in use
The extension is forwarded
Flashing Red Call on associated line or extension is on hold
Rapidly Flashing
Red Associated line or extension is ringing
Solid Green Currently connected to the assigned line or extension
Flashing Green Calls placed on Exclusive Hold from your phone (version 1.01 phones)
All calls placed on any kind of Hold from your phone (version 2.0 phones)
Rapidly Flashing
Green Receiving a call on the associated line
Solid Amber Associated Extension is in Do Not Disturb
System: Press HOLD on phone. Any user can retrieve this call.
Exclusive: Press the green call indicator and the LED will begin flashing.
green The call can be retrieved only by the user who put the call on hold.
1. Press XFER.
2. Dial extension (user ID) number.
3. Announce the call.
4. Hang up.
If the user is not available, press MSG key to send call to voice mail or
press the flashing line key associated with the call to retrieve the call.
1. Hold OVERRIDE button down for 3 seconds.
2. Press VOL to scroll to “Define Key.”
3. Press SPKR (all programmable lights will light red).
4. Press an unused programmable key.
5. Press VOL to scroll to “Speed Dial.”
6. Press 9+REDIAL + telephone number.
7. To continue, select another unused key or press OVERRIDE to exit.
1. Press XFER.
2. Dial extension (user ID) number.
3. Hang up.
1. Press XFER.
2. Dial extension (user ID) number.
3. Press MSG.
4. Hang up.
Predefined Programmable Keys (2.0 key telephones only)
Key Function/Description
HEADSET Toggles Headset Mode on / off: Red LED indicates Headset Mode on
PAGE ALL Pages all available key telephones
CALL REC Records current call to voice mail
ANS EMUL
Emulates answering machine:
LED on: Incoming voice mail messages will automatically play over the
speaker, press LED to retrieve call out of voice mail.
LED off: Incoming voice mail messages will cause LED to flash, press ANS.
EMUL to hear message being left, press ANS EMUL again to retrieve call
out of voice mail.
PVT-30D Telephone
& Voice Mail
Quick Start Guide
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Voice Mail Quick Start
How to
Change Mailbox Settings Menu
Record Your
Personal
Greeting
1. Press MSG key.
2. Enter your Password (if applicable, default is no password).
3. Press 3.
4. Press 8three times to skip to the parameter “to record mailbox greeting #1.”
5. Press 1to listen to current greeting.
6. Press 1to record a new greeting.
7. Press #when finished recording.
Check Your
Messages
Internally
1. Press MSG key.
2. Enter your password (if applicable).
3. Press 1to listen to your messages, while listening to your messages:
1 - Replays the message
2 - Saves the message
3 - Deletes current message
4 - Transfers the message
5 - Replies to message
6 - States the Date and Timestamp of the message
7 - Rewinds the message 3 seconds
8 - Pauses the message playback
9 - Fast forwards, 99 scans faster, 999 scans very fast, 9999 scans very
very fast, 99999 normal speed
0 - Repeats the Menu Commands
Check Your
Messages
Externally
This feature is only enabled if the Auto Attendant answers the system phone.
1. Call into the system.
2. Press *key after the Auto Attendant answers.
3. Enter your mail box number (extension number).
4. Enter your password (if applicable.)
5. Press 1to listen to your messages, while listening to your messages:
1 - Replays the message
2 - Saves the message
3 - Deletes current message
4 - Transfers the message
5 - Replies to message
6 - States the Date and Timestamp of the message
7 - Rewinds the message 3 seconds
8 - Pauses the message playback
9 - Fast forwards, 99 scans faster, 999 scans very fast, 9999 scans very
very fast, 99999 normal speed
0 - Repeats the Menu Commands
Change Your
Password
1. Press MSG button.
2. Enter your current password (if applicable).
3. Press 3to make changes to your mailbox settings.
4. Press 8once to skip to parameter “to change your password.”
5. Press 1to change your password.
6. Enter a new 4 digit password or *for NO password.
7. Press 1to accept new password.
Change Your
Mailbox Settings
1. Press MSG key.
2. Enter your Password (if applicable, default is no password).
3. Press 3.
4. Press 8the number of times indicated in the next chart to access menu
options listed.
Press 8 X
times to skip
to this option
Option Parameters
0
1
2
3
4
5
6
7
8
9
10
11
12
Language selection
English
Spanish
Korean
French
Portuguese
Enter new password or
press the *key for no password
Greeting #1 (default)
Greeting #2
Record greeting and press # when finished
Record greeting and press # when finished
Record your name and press # when finished
(this is the recording played by a directory in the
Auto Attendant)
On
Off (default)
1Allow messages to be left (default)
2Disallow messages to be left
Select group number to modify:
1Add user to group
2Hear list of users in group
3Remove all users from group
1Defined by the Auto Attendant (default)
2Blind transfer
3Screen caller
1Sends caller to mailbox
2Play custom intercept message
3Play default intercept message (default)
1Immediate
2If no answer
3Disabled (default)
Select the phone number to be used. Enter a
number from 1 - 4. This number will be from the
Call Forwarding and Remote Call Notification list.
Change Password
Select greeting to use
Record greeting #1
Record greeting #2
Record your name
Date and timestamp on / off
Set whether callers can
leave a message
Modify distribution group
settings
Select transfer type
Set busy options,
intercept message
Set options for Remote Call
Forwarding
Select the phone number for
Remote Call Forwarding
13
1Notify remote telephone of new messages
2Disabled (default)
Note: Remote Call Notification and Digital Pager
Notification may not both be active at the same
time
Set options for Remote Call
Notification
14
Select the phone number to be used. Enter a
number from 1 - 4. This number will be from the
Call Forwarding and Remote Call Notification list.
Select the phone number for
Remote Call Notification
Note: Requires a multi-
language enabled voice mail
system
Change Mailbox Settings Menu (cont.)
Press 8 X
times to skip
to this option
15
16
17
18
Set options for Digital Pager
Notification
1Notify digital pager of new messages
2Disabled (default)
Note: Remote Call Notification and Digital Pager
Notification may not both be active at the same time.
Call Forwarding and Remote Call Notification list
1-4. Four separate numbers may be entered to
be used with Call Forwarding and Remote Call
Notification. Only one number may be used at a
time.
Enter telephone number for digital pager
notification. To send a 2 second pause, dial *1.
To send a *, dial **. To send a #, dial *#.
1 - 9 attempts or
press 0 for unlimited attempts
5 attempts (default)
Enter the Remote Call
Forwarding and Remote Call
Notification phone numbers
Select greeting to use
Specify the number of times
that the system will attempt
to call a digital pager or
remote telephone number
19 1 - 99 minutes
15 minutes (default)
Specify the number of
minutes between tries for
Digital Pager Notification or
Remote Call Notification
ParametersOption
Commonly Used System Features
Feature Code Description
*22 + extension Places a hands-free call to the target extension
*23 Pages all available Key Telephones
*24 + User Group ID Pages all available Key Telephones in the target User Group
*27 Page answer (calls person who last paged)
*30 Logs User out of the system
*31 + User ID Logs User into the system
*32 + User Group ID Signs User out of the User Group
*33 + User Group ID Signs User into the User Group
*34 + User Group ID Places User in an unavailable state for calls to the User Group
*35 + User Group ID Places User back in an available state for calls to the User Group
*44 + extension Answers ringing calls at another User’s extension
*53 + extension Access a voice mailbox for a specific extension to leave a message
*62 + dn + # Forwards calls to an internal or external destination number (dn)
*66 + User ID Deactivates *67
*67 + User ID Forwards User’s calls (done at destination extension)
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Plexus, Plexus Key Telephone, PVT-30D is registered
product name used by BBS Access. All other copyrights and
trademarks used in this documentation are the properties
of their respective owners.
Disclaimer of Liability:
BBS Access provides features in its telephone systems that
are designed to enhance business productivity and in no
way endorse or encourage illegal recording or monitoring
of phone conversations. It is the sole responsibility of
each company, business, manager, and individual user
to verify and follow the applicable city, county, state, local,
and national laws with regard to using any recording or
monitoring feature of the Plexus telephone system. BBS
Access, its management, employees, and distribution
partners, claim no responsibility and accept no liability in
the individual operation of such features by any person,
user, business, company, or their respective employees.
All rights reserved. This manual may not, in whole or in part, be copied,
photocopied, reproduced, translated, or converted to any electronic or
machine-readable form with prior written consent of BBS Access Pte Ltd.
Part No. MANPVT30D000
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WELCOME
Introduction
Congratulations on the acquisition of your Plexus PVT-30D Telephone. Your Plexus
telephone is designed to serve all of your communications needs. Many features of
the Plexus Telephone System promote efficient and effective communication - so that
you can work smarter.
About this user’s guide
This guide provides instructions that will enable you to take advantage of the many
valuable features of the PVT-30D Telephone and the Plexus Telephone System,
Version 2.00 or higher.
This guide includes three chapters that will provide the information needed to use
your Plexus PVT-30D telephone. These chapters include:
•Chapter 1, “Getting Started,” which provides information on the steps to follow to
begin using your Plexus phone.
•Chapter 2, “Telephone Tour,” which provides a short tour of the phone itself. This
chapter covers the keys, buttons, tones and lights of your Plexus phone.
•Chapter 3, “Everyday Features,” which provides in-depth information on the most
commonly used features of the Plexus Telephone system.
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Terms Used in This Guide
In this guide, the following definitions apply:
User and User ID replace the traditional terminology of extension and extension
number. A user is any person or device (e.g., fax, modem, credit card scanner) that
places or receives calls on the system. Each user is assigned a unique User ID that is
used for system identification. Users can log in or sign in to the system with their User
ID at any available phone. When a user logs or signs in, the Plexus system knows
where the user is located and directs calls and messages accordingly. The advantage
of this design is that users are not tied to any particular phone or extension.
 Note: The Plexus system is usually configured such that users have a “home”
phone to which they are logged in automatically when the system powers up. This
option enables the Plexus system operate like a conventional phone system.
User Group identifies a number of users who work in the same area (e.g., Operator,
Sales, Purchasing, Accounting). Each User Group is assigned a unique User Group
ID, which is used for system identification. A receptionist, operator, or auto-attendant
transfers calls to a User Group with the intention of reaching any available user in
that group.
Office Manager is the person within your organization that manages the Plexus system.
System Administrator is the authorized Plexus technician that configures your
Plexus system.
Conventions Used in This Guide
In this guide you will see the following conventions:
 Notes: which provide key information on the topic or step being discussed.
Tips: which provide a key recommendation.
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1 Getting Started
Gathering Information 1
Setting Up Your Key Phone 3
Setting Up Voice Mail 5
Using the Mailbox Menu 6
Changing Mailbox Settings 6
Setting User Parameters 6
Receiving and Sending Messages 8
Placing Calls 10
Placing Calls on Hold 13
Transferring Calls 14
Summary 16
2 Telephone Tour
Plexus Key Telephone 17
Feature Keys 19
Display 20
Dial Pad 21
Programmable Keys 21
Call Keys 21
Lights 21
Tones 23
3 Everyday Features
CONFIGURATION
- Programming Mode 26
• Use Headset 27
• Ring Types 28
• Ringer Volume Control 29
• Page Tone 30
• Call Notify 30
CONTENTS
CONTENTS
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3 Everyday Features
CONFIGURATION
- Programming Mode
• Define Key 30
• Speed Dial 31
• ID Preference 32
• LCD Display Contrast 32
• Set Up Console 32
• Caller ID Format 33
• Setup PABX 34
TELEPHONE FEATURES
- Call Back 35
- Caller ID 36
• Viewing Stored Caller ID information 36
• Deleting Stored Caller ID information 36
• Caller ID Redial 37
- Call Notify 37
- Call Park 38
- Call Pickup 39
• Automatic Call Pickup 39
• User-Specified Call Pickup 40
• Group Specific 40
- Call Screen/Busy Inquiry 40
- Call Waiting 40
• Notification 41
• Accepting a Waiting Call 41
• Rejecting a Waiting Call 41
- Conference 41
• Establishing a Conference Call 41
• Releasing Selected Parties 42
- Do Not Disturb (DND) 42
- Flash 43
- Hands-Free Calling 43
- Hold 44
• Consult Hold 44
• System Hold 44
• Exclusive Hold 44
• Recall 45
CONTENTS
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3 Everyday Features
- Paging 45
• Internal-ALL Users 45
• Internal-User Group 46
• External 46
• ALL-Points 47
• Answer Page 47
• Page Block 47
- Redial 48
- Speed Dial 48
• System Speed Dial 48
• Personal Speed Dial 48
- Transfer 49
• Supervised Transfer 49
• Unsupervised Transfer 50
VOICE MAIL FEATURES
- Using Voice Mail Options 51
• Copy and Transfer 52
• Activate Date and Time Stamp 53
• Fast Forward 53
- Change Mailbox Settings Menu 54
- Select Language 54
- Change Password 54
- Select Greeting 55
• Record Greeting #1 55
• Record Greeting #2 55
• Record Your Name 56
- Call Record 56
- Answering Machine Emulation-Live Call Screen 56
• Passive Mode 57
• Active Mode 57
CONTENTS
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