Poly Edge E350 User manual

HPBX
QUICK REFERENCE GUIDE:
Poly Edge E350
08.23.2023 1
Answer an Incoming Call
• Either lift the handset,
• Press the speakerphone button ,
• Or press the headset button .
Place an Outbound Call
• Either lift the handset, dial the number,
press Dial (or wait for timeout),
• Press the speakerphone button , dial the
number, press Dial (or wait for timeout),
• Or dial the number, then lift the handset or
press the speakerphone button .
Transfer a Call (Blind/Consultative)
• Press the Transfer softkey or the key.
• If preferred, you can temporarily change
the transfer type. For example, if the
default transfer type is Blind, then you
can select Consultative.
• Dial a number or choose a contact from
the Recent Calls list or a directory. If the
transfer type is set to Blind, the call is
transferred immediately
• If you want to change it to Consultative
for that active phone call, after you
press the Transfer softkey, you will see a
softkey that says Consultative Transfer.
Press that softkey to change the transfer
type. Please note that once you press it,
it will change to say Blind. It will still be
Consultative.
Note: Your default is set for Blind transfer. To
change your default setting, please reach out
to your administrator or Metronet.
Transfer a Call to Voicemail
• During a call, press Transfer or .
• Dial 7 plus the extension to which you want
to transfer the call.
• Press Send.
Redial
• Select Menu > Redial.
Checking Voicemail
• Go to Messages.
• Select Message Center.
• Optional: If you have multiple lines on your
phone, select a line.
• From the Messages screen, select Connect
and follow the prompts to access your
messages.
Initiating a Conference Call
• While in an active call, press
More>Conference.
• Dial the second party and press the Send
softkey.
• Once the second party answers, hit the
Conference softkey to merge the calls
together.
Viewing Your Call History
• Press the and scroll down to Recent
Calls
• Scroll up and down to see your Call History.
To rene your search, Click Filter which
allows you to select the following:
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
Managing Call History
• Press the and scroll down to Recent
Calls.
• When you enter recent calls, you can do
the following:
• Tap Dial to call the entry
• Tap More>Clear to delete the entry
from the list
• Press Information to bring up the details of the call.
• To Delete All, hit Recent Calls > More > Clear > All
calls > Select
• You can also choose to delete just the following:
• Missed Calls
• Received calls
• Placed calls
• Displayed Calls
CALL ACTIONS

QUICK REFERENCE GUIDE • Poly Edge E550
08.23.2023 2
Paging
• Press the Paging softkey. It will bring up the options Default or Recent.
• Press the Page softkey to begin page.
• Pages are set to last for 30 seconds. If you need extended time for a longer page, click on the
More softkey and then click the Extend softkey. This will extend your time for an additional 30
seconds.
• To end the page, hit the End Page softkey
Managing Contacts
• Managing Contact features must be utilized through the Commportal application.
Information on Commportal can be found by clicking on the following link - https://support.
metronetbusiness.com/hc/en-us/articles/14224642037783-Business-Voice-User-Guide-
CommPortal
Setting Ring Tones
• Navigate to Menu > Settings >Basic > Ring Type.
• Press to select the desired ring tone.
• Press Select to accept the change.
EmergencyNotication
• If you have rebooted your phone, or have moved the location of your phone, and have received
an emergency message, press the Unlock softkey.
Contact Support Section
For Customer or Technical Support, navigate to the Main Menu by pressing the . Use the down arrow
key to nd Help & Support. Click on that option and then use the arrow keys to move down and click on
Contact Support. You will nd the telephone numbers and information for Customer and Technical Support.
CUSTOMIZING YOUR PHONE
CentralNoticationContactInformationNeeded|Per FCC reculations, your HPBX system is congured to notify a central location
on-site or o-site contact where someone is likely to see or hear the notication whenever a call is placed to a 911 operator. Relevant
FCC Rules require operators and managers of the HPBX system to designate a contact that will be notied if a 911 call is placed from
one of the users’ MLTS phones. It is your responsibility to provide Metronet with the relevant contact information in the Metronet Admin
CommPortal. We would be pleased to assist you if you do not know how to identify such a contact. Please contact us by email at
business-customer-ser[email protected] or phone at [phone] if you need assistance.
NotifyMetronetifYouMoveYourPhone|The location and address associated with a phone is the location and address identied
on the initial service order when your HPBX service was installed. If you move your phone to a location or address that is dierent
than that identied in the initial service order, 911 calls will appear to 911 emergency service operations to be coming from the address
identied in the service order and not the new location or address. Your organization is responsible for managing and updating any
changes to the location and address of the phone with dispatchable location information after the initial installation of your HPBX
service. Dispatchable location information should include the validated street address where the phone is located and any adequately
identify the location of the caller. In the event that you change the location of your phone, you can log on to the E911 Management
Portal at https://e911.metronetinc.com to update the “Detailed Location for 911.” You may also update the location of your phone by
contacting Metronet Business Customer Service at [phone]. Updates may take 1-2 business days to process. Failure to update
the location of the phone with dispatchable location information means that emergency responders may not have information to locate
the caller quickly and accurately.