Poly ROVE User manual

Poly Rove DECT IP Phone User
Guide
8.0.5 | April 2023 | 3725-34052-001A

Contents
Before You Begin ..............................................................................................................................................................................................5
Audience, Purpose, and Required Skills ............................................................................................................................................... 5
Related Poly and Partner Resources .....................................................................................................................................................5
Getting Started with Poly Rove DECT IP Phones ................................................................................................................................... 6
Poly Rove DECT IP Phone Hardware Overview ............................................................................................................................... 6
Rove 20 Wireless Handset ................................................................................................................................................................. 6
Rove 30 and Rove 40 Wireless Handsets ...................................................................................................................................... 8
Poly Rove Status Indicators ............................................................................................................................................................... 9
Access the Home Screen .................................................................................................................................................................. 11
Power the Phone Off and On ................................................................................................................................................................11
Entering Information Using the Dialpad ........................................................................................................................................... 12
Accessibility Features .............................................................................................................................................................................12
Users Who Are Deaf or Hard of Hearing .....................................................................................................................................12
Users with Limited Mobility ............................................................................................................................................................ 13
Users Who Are Blind, Have Low Vision, or Have Limited Vision ..........................................................................................13
Audio Calls ....................................................................................................................................................................................................... 14
Placing Calls ...............................................................................................................................................................................................14
Place a Call Using the Default Line ................................................................................................................................................14
Place a Call Using an Alternate Line ..............................................................................................................................................14
Place a New Call During an Active Call ........................................................................................................................................ 14
Call a Contact from a Directory ......................................................................................................................................................14
Call a Contact Using Speed Dial ..................................................................................................................................................... 15
Call a Recent Contact ........................................................................................................................................................................ 15
Access Voicemail Messages ............................................................................................................................................................ 15
Placing Intercom Calls .......................................................................................................................................................................15
Answering Calls ........................................................................................................................................................................................ 16
Answer an Incoming Call .................................................................................................................................................................. 16
Answer an Incoming Call During a Call ........................................................................................................................................ 16
Holding and Resuming Calls ..................................................................................................................................................................16
Hold a Call .............................................................................................................................................................................................16
Resume a Call .......................................................................................................................................................................................16
Switch Between Calls ........................................................................................................................................................................ 17
End a Call .................................................................................................................................................................................................... 17
Transferring Calls .....................................................................................................................................................................................17
Transfer a Call to Another Wireless Handset ............................................................................................................................ 17
Blind Transfer a Call to a Contact .................................................................................................................................................. 17
Parking Calls .............................................................................................................................................................................................. 17
Park a Call on a Extension ................................................................................................................................................................ 17
Retrieve a Call Parked on an Extension ....................................................................................................................................... 18
Enhanced Call Park ............................................................................................................................................................................ 18
Rejecting Incoming Calls ........................................................................................................................................................................ 18
Reject an Incoming Call .....................................................................................................................................................................18
Set an Incoming Call to Silent ..........................................................................................................................................................19
Rejecting Calls with Do Not Disturb .............................................................................................................................................19
Forwarding Calls ...................................................................................................................................................................................... 19
Enable Call Forward ...........................................................................................................................................................................19
Quickly Place an Emergency Call ........................................................................................................................................................ 19
Cancel an Emergency Call or Alarm .............................................................................................................................................. 19
Conference Calls ............................................................................................................................................................................................21
Initiate a Conference Call ...................................................................................................................................................................... 21
Join Calls to Create a Conference Call ...............................................................................................................................................21
Split a Conference Call ........................................................................................................................................................................... 21
Shared Lines .................................................................................................................................................................................................... 22
Barge In ....................................................................................................................................................................................................... 22
Pick Up Held Calls .................................................................................................................................................................................... 22
ii

Push-To-Talk .................................................................................................................................................................................................. 23
Enable Push-To-Talk ............................................................................................................................................................................... 23
Send Push-To-Talk Audio ...................................................................................................................................................................... 23
Disable Push-To-Talk ..............................................................................................................................................................................23
Call Lists and Directories .............................................................................................................................................................................24
Call Lists ...................................................................................................................................................................................................... 24
View Call Entry Details ..................................................................................................................................................................... 24
Delete a Call List Entry ......................................................................................................................................................................24
Delete All Call Entries ....................................................................................................................................................................... 24
Speed Dial ...................................................................................................................................................................................................25
Add a Speed Dial Entry ......................................................................................................................................................................25
Contact Directory .................................................................................................................................................................................... 25
Adding Contacts ..................................................................................................................................................................................25
Edit a Contact in the Contact Directory ...................................................................................................................................... 26
Delete a Contact from the Contact Directory ........................................................................................................................... 26
Central Directory .....................................................................................................................................................................................26
Find a Contact in the Central Directory .......................................................................................................................................26
Connecting Bluetooth Devices ..................................................................................................................................................................28
Connect a Bluetooth Headset .............................................................................................................................................................. 28
Edit the Name of a Paired Bluetooth Device ....................................................................................................................................28
View Information for Paired Bluetooth Devices .............................................................................................................................28
Remove Bluetooth Devices ...................................................................................................................................................................28
Poly Rove DECT IP Phone Settings .......................................................................................................................................................... 30
Set the Time and Date Format ............................................................................................................................................................. 30
Set the Display Language ...................................................................................................................................................................... 30
Assign LED Indicators ............................................................................................................................................................................. 30
Set Timeout for Power-Saving Mode ................................................................................................................................................. 30
Set the Screen Saver Display ................................................................................................................................................................ 31
Audio Adjustments .................................................................................................................................................................................. 31
Enable Silent Mode ............................................................................................................................................................................ 31
Adjust the Ringer and Alert Volume ............................................................................................................................................. 31
Change Ringtone ................................................................................................................................................................................ 31
Change Alert Tone ............................................................................................................................................................................. 32
Set the Phone to Vibrate .................................................................................................................................................................. 32
Switch Between the Earpiece and the Speakerphone ............................................................................................................. 32
Mute or Unmute the Microphone ..................................................................................................................................................32
Change the Key Sound ...................................................................................................................................................................... 33
Enable and Disable Confirmation Sound .....................................................................................................................................33
Enable and Disable Coverage Warning ........................................................................................................................................33
Enable and Disable Charger Warning .......................................................................................................................................... 33
Change Noise Reduction Settings ................................................................................................................................................. 33
Connect and Configure a Wired Headset ................................................................................................................................... 34
Line Keys .....................................................................................................................................................................................................34
Assign a Shortcut to a Line Key ...................................................................................................................................................... 34
Assign a Speed Dial Entry to a Line Key ....................................................................................................................................... 34
Reset a Line Key ................................................................................................................................................................................. 35
Disable a Line Key ...............................................................................................................................................................................35
Lock and Unlock the Phone ...................................................................................................................................................................35
Set a Phone Lock PIN .........................................................................................................................................................................35
Lock the Phone .................................................................................................................................................................................... 35
Unlock the Phone ............................................................................................................................................................................... 35
Maintaining Poly Rove DECT IP Phones .................................................................................................................................................37
View Information for the DECT IP Phone .........................................................................................................................................37
Enable Sanitized Mode ........................................................................................................................................................................... 37
Clean Your System Components .........................................................................................................................................................37
Restart a Wireless Handset ...................................................................................................................................................................37
Reset Wireless Handset Settings ........................................................................................................................................................ 38
Troubleshooting .............................................................................................................................................................................................39
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Find the Phone's Serial Number .......................................................................................................................................................... 39
Find the Base Station or Repeater's Serial Number .......................................................................................................................39
Wireless Handset Range ........................................................................................................................................................................39
Check the Wireless Handset Signal Strength .................................................................................................................................. 39
Support ............................................................................................................................................................................................................. 41
iv

Before You Begin
This guide contains overview information, procedures, and references you can use to perform tasks with your Poly Rove
DECT IP phone.
This user guide covers the DECT IP phone models listed below:
• Poly Rove 20 wireless handset
• Poly Rove 30 wireless handset
• Poly Rove 40 wireless handset
• Poly Rove B1 base station
• Poly Rove B2 base station
• Poly Rove B4 base station
• Poly Rove R8 repeater
Audience, Purpose, and Required Skills
This guide is for beginning users, as well as intermediate and advanced users, who want to learn more about the features
available with Poly Rove DECT IP phones.
Related Poly and Partner Resources
See the following sites for information related to this product.
•Poly Support is the entry point to online product, service, and solution support information. Find product-specific
information such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the
Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional
services.
• The Poly Documentation Library provides support documentation for active products, services, and solutions. The
documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration,
or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access
Poly support personnel and participate in developer and support forums. You can find the latest information on
hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications
providers deliver high-value business solutions that meet critical customer needs, making it easy for you to
communicate face-to-face using the applications and devices you use every day.
•Poly Services help your business succeed and get the most out of your investment through the benefits of
collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support
Services, Managed Services, Professional Services, and Training Services.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices
up, running, and ready for action.
•Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and
efficiency of your spaces and devices by providing actionable insights and simplifying device management.
5

Getting Started with Poly Rove DECT IP
Phones
Poly Rove DECT IP phones are standalone IP-based wireless phones that enable you to manage calls while you’re away
from your desk.
Poly Rove DECT IP Phone Hardware Overview
The following figures and tables provide information about hardware features available on your phone.
Rove 20 Wireless Handset
The following figure displays the hardware features on the Rove 20 wireless handset.
The table lists each numbered feature shown in the figure.
Figure 1: Rove 20 Wireless Handset Hardware Features
Rove 20 Wireless Handset Hardware Feature Descriptions
Reference Number Feature Feature Description
1 Lock / Unlock Long-pressing the * key locks or unlocks
the phone.
2 Call key Place a call, answer a call, or view recent
calls.
6

Reference Number Feature Feature Description
3 Navigation keys / Select key Scroll through information or options
displayed on the phone’s screen or select a
field of displayed data.
The Up and Down navigation keys are
assigned shortcuts for adjusting the ringer
volume.
Press and hold the Select key to invoke
Push-To-Talk if enabled. (Poly Rove 20
only)
4 Speakerphone key Place or answer a call using the wireless
handset speakerphone and switch
between the speakerphone and the
earpiece during a call.
5 LED status indicator Provides call and phone status
information.
6Receiver Provides audio output.
7 Screen A color screen with a backlight that
enables you to view menu options and
data.
8 Softkeys Select context-sensitive keys that display
along the bottom of the screen.
9 Menu key Press to view the menu options.
10 End key Hang up a call or cancel the handset
software update. Press and hold to power
the wireless handset on or off.
11 Dialpad Enter numbers, letters, and special
characters. Use the dialpad keys to select
menu items that have index numbers.
12 Enable / Disable Silent mode Long-pressing the # key enables or
disables silent mode on the phone.
13 Line keys Select to perform programmed functions.
Check with your system administrator
about this feature in your company’s
deployment.
14 Microphone Transmits audio during a call.
15 3.5 mm Headset port Connect a 3.5 mm headset to the phone.
16 Speaker Provides ringer and speakerphone audio
output.
7

Rove 30 and Rove 40 Wireless Handsets
The following figure displays the hardware features on Rove 30 and Rove 40 wireless handsets.
The table lists each numbered feature shown in the figure.
Figure 2: Rove 30 and Rove 40 Wireless Handsets' Hardware Features
Rove 30 and Rove 40 Wireless Handsets' Hardware Feature Descriptions
Reference Number Feature Feature Description
1 Lock / Unlock Long-pressing the * key locks or unlocks
the phone.
2 Call key Place a call, answer a call, or view recent
calls.
3 Navigation keys / Select key Scroll through information or options
displayed on the phone’s screen or select a
field of displayed data.
The Up and Down navigation keys are
assigned shortcuts for adjusting the ringer
volume.
4 Speakerphone key Place or answer a call using the wireless
handset speakerphone and switch
between the speakerphone and the
earpiece during a call.
8

Reference Number Feature Feature Description
5Screen Shows a 6.09 cm (2.4-inch) 2.4” thin-film-
transistor color LCD with backlight display
that enables you to view menu options and
data.
6 Emergency button (Rove 40 only) Press to call an emergency service or
sound an alarm.
Check with your system administrator
about this feature in your company’s
deployment.
7Receiver and LED status indicator Provides audio output.
LED status indicator provides call and
phone status information.
8 Softkeys Select context-sensitive keys that display
along the bottom of the screen.
9Menu key Press to view the menu options.
10 End key Hang up a call or cancel the handset
software update. Press and hold to power
the wireless handset on or off.
11 Line keys Select to perform programmed functions.
Check with your system administrator
about this feature in your company’s
deployment.
12 Dialpad Enter numbers, letters, and special
characters. Use the dialpad keys to select
menu items that have index numbers.
13 Enable / Disable Silent mode Long-pressing the # key enables or
disables silent mode on the phone.
14 Microphone Transmits audio during a call.
15, 16 Volume keys Adjust the volume of the handset, headset,
speaker, and ringer.
17 Mute key Mute or unmute the microphone during an
active call.
When the handset is idle, use to send Push-
To-Talk (PTT) broadcast messages.
18 3.5 mm Headset port Connect a 3.5 mm headset to the port.
19 Speaker Provides ringer and speakerphone audio
output.
Poly Rove Status Indicators
Poly Rove DECT IP phones have LED indicators that indicate the status of the different phone components.
9

Note: You can program the LED indicators on the wireless handset if you want to change them from the default settings.
The following tables show the LED indicators and the default system states for each of the DECT IP phone components.
Poly Rove Wireless Handset Status Indicators
LED Indicator Default Status
Green Voice message
Yellow Low battery
Red Missed call
Flashing red and green Software update
Poly Rove Base Station Status Indicators
LED Indicator Status
No indicator Powered off
Solid green Registered; good quality signal
Blinking green Searching for nearby base stations, or handset or repeater
registration
Solid red Powered on, but has an error or no signal
Blinking red Firmware update or factory reset in progress
Slow blinking red SIP registration failure
Solid orange Powered on, but has poor signal quality
Blinking orange Searching for IP address
Poly Rove Repeaters have two states of LED indicators:
• Not registered to a base station or repeater
• Registered to a base station or repeater
Poly Rove Repeater Status Indicators - Not Registered
LED Indicator Status
No indicator Powered off
Blinking green Unlocked; searching for base station
Flashing green Registration/subscription mode and searching for open base
station; registering procedure
Solid green Locked to base station and ready for use; idle
n Blinking red n handset relayed by repeater
10

LED Indicator Status
Solid red Registration procedure timed out after 5 minutes
Note: When you press a key, the LED lights up in 2 seconds to
indicate that releasing the key deletes the registration. The LED
turns off after 4 more seconds.
Blinking red and green Recovery mode – the repeater locks to a base station or repeater
without repeater mode activated
• Sync: source base station/repeater not found (Manual mode)
• Timeout during Radio fixed Part Number (RPN) allocation
because of a busy base station or repeater
Poly Rove Repeater Status Indicators - Registered
LED Indicator Status
No indicator Powered off
Solid red Error condition; unacceptable Received Signal Strength Indicator
(RSSI), below -90dBm; critical error
Solid green Ethernet connection available; normal operation with good RSSI,
equal to or better than -75dBm
Blinking green Searching for base stations
Blinking red Ethernet connection not available or handset de/registration
failed
Solid orange Normal operation with pure RSSI, from -90dBm to -75dBm
Poly Rove Multicharger Status Indicators
LED Indicator Status
Red Charging
Green Charged
Access the Home Screen
You can access the Home screen from any other screen on the wireless handset.
Task
»Do one of the following:
• Press the Back softkey until you return to the Home screen.
• Press End .
Power the Phone Off and On
You may want to restart the phone if it malfunctions or to help with troubleshooting.
When you remove the protective plastic tab from the battery, the phone automatically powers on. However, you may want
to power on and off the phone at other times.
11

• To turn off the phone, press and hold the End key until the handset powers off.
• To turn on the phone, press and hold the End key again until the handset powers on.
Entering Information Using the Dialpad
You can use the dialpad on the Poly Rove wireless handsets to enter and edit information in text or numerical fields.
The following table describes how to enter different types of information.
Using the Dialpad to Enter Information
Task Action
Enter uppercase or lowercase letters The wireless handset automatically adjusts for uppercase and
lowercase letters.
Enter numbers in text fields Repeatedly press a key on the dialpad until you get the number
for that key.
Enter a space Press the 0 key.
You can only enter a space in a text field.
Enter special characters Press the !#? softkey.
You can only enter special characters in a text field.
Delete characters Use the arrow keys to position the cursor to the right of the
character, then press the Clear softkey.
Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your device includes accessibility features for users who are deaf or hard of hearing to use the device.
The following table lists the accessibility features for users who are deaf or hard of hearing.
Accessibility Features for Users Who are Deaf or Hard of Hearing
Feature Description
Visual message indicators An indicator light flashes or onscreen icons display to indicate
that you have new messages.
Adjustable call volume While in a call, you can raise or lower the volume of the device.
Adjustable ringtone and volume You can choose from a variety of ringtones for the phone. You can
also change the volume of the ringer to suit your needs.
Vibration alert You can set the wireless handset to vibrate and ring or vibrate
only to alert you to incoming calls.
Visual notifications Status and icon indicators let you know when you have incoming,
outgoing, active, or held calls. Indicators also alert you of the
device’s status and when features are enabled.
12

Feature Description
Hearing aid compatible (HAC) handsets Poly device handsets are Hearing Aid Compatible (HAC) and have
telecoils that magnetically couple to most forms of wearable
hearing aids per FCC section 508 (compliant to ADA Section 508
Recommendations: Subpart B 1194.23).
Users with Limited Mobility
Your device includes accessibility features for users with limited mobility to use the device.
The following table lists the accessibility features for users with limited mobility.
Accessibility Features for Users with Limited Mobility
Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Built-in speakerphone A built-in speakerphone enables you to hear audio on the device
without having to use a handset or headset.
Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large, brightly colored
emergency button that you can press to sound an alarm or call an
emergency service.
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your device includes accessibility features for users who are blind, have low vision, or have limited vision to use the device.
The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.
Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
Feature Description
Auto-answering You can enable the phone to auto-answer calls.
Illuminated feature keys Many feature keys illuminate when activated to alert you when a
feature is enabled.
Microphone mute alert An audible alert plays when you mute or unmute the microphone.
Charging audio alert You can set the wireless handset to play an audio alert when the
battery is low and requires charging.
Tactile “5” key with raised bumps The “5” key has two bumps that enable you discern the position of
other keys on the keypad.
Tactile-discernible number, feature, and navigation keys Keys on the phone console are discernible by their size and shape.
Emergency button (Poly Rove 40 only) The Poly Rove 40 wireless handset has a large, brightly colored
emergency button that you can press to sound an alarm or call an
emergency service.
13

Audio Calls
Poly Rove DECT IP phones support up to ten concurrent calls per base station and can make or answer a maximum of two
calls.
Placing Calls
You can place a call using the default line or an alternate line.
Place a Call Using the Default Line
Unless you choose an alternate line, the phone uses your default line when you place a call.
Task
1Do one of the following:
• Enter your contact’s number.
• Select a contact from a directory.
• Select a contact from the recent calls list.
• Select a message from the Messages list.
2Press Call .
Place a Call Using an Alternate Line
You can choose to use an alternate line before placing a call.
Task
1Press Lines and select a line.
2Do one of the following:
• Enter your contact’s number.
• Select a contact from a directory.
• Select a contact from the recent calls list.
3Select OK.
4Press Call .
Place a New Call During an Active Call
You can place new calls to contacts during active calls.
Task
1While in an active call, press New Call.
2Enter a contact’s number or choose a contact from the directory or recent calls.
3Do one of the following:
• Press Call.
• If the called handset has multiple lines, choose a line and press Call.
Call a Contact from a Directory
You can call any contact stored in the contact directory on the wireless handset.
Task
1Do one of the following:
• From the Home screen, select Contacts.
14

• Press Menu > Contacts .
2Choose a contact and select Call.
Call a Contact Using Speed Dial
You can quickly call contacts from the wireless handset using speed dial.
Save the contact as a speed dial entry.
Task
»Do one of the following:
• Press and hold the number key for your speed dial entry.
• If programmed for speed dials, press a line key for your speed dial entry.
The phone dials the contact saved for that entry.
Call a Recent Contact
The wireless handset stores a record of all calls placed on the handset, and you can place calls from the Calls list.
Task
1On the Home screen, select Calls.
By default, the All calls screen displays.
2Do one of the following:
• Choose a contact in the All Calls list and then select Call.
• Use the navigation keys to view the Received calls, Dialed calls, or Missed calls lists, then select a contact and
select Call.
Access Voicemail Messages
You can access and listen to new voicemail messages from the wireless handset.
Task
1Go to Menu > Messages.
2Choose a line, then press Select.
The wireless handset speed dials your voice mailbox number, and you can listen to new voicemail messages.
Placing Intercom Calls
Intercom calls enable you to place a call to a contact that the contact’s phone answers automatically as long as the contact
isn’t in an active call.
If the contact is in an active call, the contact can choose to answer the intercom call, or the phone answers the intercom call
automatically after the active call ends.
Place an Intercom Call
You can place an intercom call to quickly relay a message to a contact.
Task
1Go to Menu > Intercom, then choose the wireless handset you want to connect with.
2Do one of the following:
• Press the Speakerphone button.
• Select Call.
• Select OK.
15

3When you’re done with your message, select End .
Place an Intercom Call During a Call
Place an intercom call to another contact during an active call.
Task
1During a call, go to Options > Hold.
2Select New Call > Intercom, then choose the wireless handset you want to connect with.
3When you’re done with your message, select End .
4Resume the held call.
Answering Calls
When you get an incoming call on a Poly Rove DECT IP phone, you can choose to answer the call in various ways.
Answer an Incoming Call
Answer an incoming call from the wireless handset.
Task
»Do one of the following:
• Press the Call button.
• Press the Speakerphone button.
• Select the Answer softkey.
Answer an Incoming Call During a Call
A tone plays when you receive an incoming call during an active call.
Task
»Do one of the following:
• Select Call .
• Press the Speakerphone button.
The first call goes on hold automatically.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
Hold a Call
You can place up to two active calls on hold at any time.
Task
»During a call, select Options > Hold.
Resume a Call
You can resume any held call on the wireless handset.
Task
»Select Options > Resume.
16

Switch Between Calls
You can switch between calls when you have at least one active call and one held call on the wireless handset.
Task
»With one active call and a held call, press Swap.
End a Call
You can end an active call at any time.
Task
»Do one of the following:
• Select End .
• Place the wireless handset in its cradle or the charging cradle.
Transferring Calls
You can transfer a call to another wireless handset, to a directory contact, or to a designated number.
Transfer a Call to Another Wireless Handset
You can transfer a call on your wireless handset to another contact to enable someone else to take the call or to resume
the call on another handset.
Task
1During a call, select Options > Transfer.
2Enter a number or select a contact from a directory or the recent calls list.
3Select Call.
4Talk with your contact, then select Options > Transfer again to complete the transfer.
Blind Transfer a Call to a Contact
Blind transferring a call sends the call to another contact without your speaking to the contact first.
Task
1During a call, select Options > Blind Transfer.
2Enter a number or select a contact from a directory or the recent calls list.
3Select Transfer.
The phone transfers the call when the contact answers the call.
Parking Calls
When you park a call, you can put the call on hold and resume it on another wireless handset.
You can park a Rove call in a parking lot on your service provider’s network. You can retrieve a parked call on a wireless
handset by entering a dedicated retrieval code. This feature is only available for lines registered with a service that
supports call park. Check with your system administrator about this feature in your company's deployment.
Park a Call on a Extension
You can park active calls from your wireless handset directly onto a contact’s line extension.
When you park a call on an extension, the call is moved from the handset’s line, and the phone notifies the contact that a
call is parked.
Task
1During the call, go to Options > Call Park.
17

2Enter the extension where you want to park the call.
For example, enter 6889.
3Select Park.
Retrieve a Call Parked on an Extension
You can retrieve a parked call from any phone or wireless handset on the network.
You must have the retrieval code for the parked call. The retrieval code is set when parking a call.
Task
1Enter the retrieval code, then enter the extension where you parked the call, followed by a pound sign (#).
For example, enter *88, then enter 6889#.
2Press Call .
Enhanced Call Park
Enhanced Call Park is a feature that enables line keys on the phone to park a call and retrieve a parked call. Check with
your system administrator about this feature in your company's deployment.
Park a Call with a Line Key
• During the call, press a L1-L4 line key that is solid green.
Solid green indicates that the park extension is available for parking a call.
View Parked Call Details
If your administrator has enabled enhanced call park, you can view the details of all calls parked in any parking lot your
wireless handset is configured to monitor.
Task
1Do one of the following:
• For Rove 30 or Rove 40 handsets, press the L1-L4 line key that is red.
• For Rove 20 handsets, press the L1-L4 line key that has a P icon over the line key displayed on the screen. Then
press the middle softkey.
2Press the middle softkey (...).
Retrieve a Call with a Line Key
Task
»Do one of the following:
• Press the L1-L4 line key to view the parked call details, then press the L1-L4 line key again or the Pick Up softkey to
retrieve the call.
• Press the middle softkey P and then press the Pick Up softkey to retrieve the call.
Rejecting Incoming Calls
You can reject incoming calls manually via the handset, or automatically by enabling Do Not Disturb (DND).
Reject an Incoming Call
You can reject rather than answer incoming calls on the wireless handset.
Task
»Do one of the following:
• Press End .
• Press the Reject softkey.
• Press the Silence softkey.
18

Set an Incoming Call to Silent
You can set an incoming call to silent if you don't want to answer a particular call.
• When the phone is ringing, press the Silence softkey.
The phone stops ringing but the display continues to flash until the caller hangs up or the call goes to voicemail. The
phone rings when the next call is received.
Rejecting Calls with Do Not Disturb
Set your phone to automatically reject calls when you don’t want to be interrupted.
Enable Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted.
Task
1On the wireless handset, go to Menu > Do Not Disturb.
2Select Enable.
The handset doesn't ring for any calls until you disable Do Not Disturb.
Forwarding Calls
You can enable call forwarding for any private lines registered on the wireless handset, and you can choose to forward an
incoming call to the handset.
You can’t enable call forwarding or forward incoming calls on shared lines or lines registered on multiple phones.
Enable Call Forward
You can enable your wireless handset to forward all incoming calls or forward calls based on the status of the handset.
Task
1Go to Menu > Call Forward.
2Choose one of the following options:
•Always
•No answer
•Busy
3Select On, then enter the number for your forwarding contact.
4Optional: If you select No answer as your forwarding option, set the time in seconds when to forward the call.
5Select Back to return to the Home screen.
Quickly Place an Emergency Call
Poly Rove 40 wireless handsets have an emergency button that you can press to quickly call an emergency service, such as
911 or on-site security.
Depending on how your administrator configures the handset, the button may also sound an alarm when pressed or there
may be a slight delay before the call is placed. Check with your administrator for the exact feature configurations.
Task
»Press and hold the Emergency button for 5 seconds.
Cancel an Emergency Call or Alarm
You can cancel an emergency call or an alarm if you accidentally press the button or if the call is no longer needed.
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If configured by your system administrator, a warning displays on screen when you press the Emergency button, and you
have the option to cancel the alarm before the action is initiated.
Task
»Press Cancel.
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