Polycom DOC2559A Installation instructions

Polycom
®
RMX
®
4000
Hardware Guide
Version 6.0 |August 2010 |DOC2559A

Trademark Information
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products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
common-law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
© 2010 Polycom, Inc. All rights reserved. 
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means,
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Under the law, reproducing includes translating into another language or format.
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respect to the software contained within its products. The software is protected by United States
copyright laws and international treaty provision. Therefore, you must treat the software like any
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Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.

CE MARK R&RTTE Directive
Česky [Czech]: Polycom (UK) Ltd tímto prohlašuje, že tento RMX 4000 je ve shoděse
základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
Dansk [Danish]: Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr RMX
4000 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/
EF.
Deutsch [German]: Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät RMX 4000 in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme RMX 4000 vastavust
direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele
asjakohastele sätetele.
English: Hereby, Polycom (UK) Ltd. Declares that this RMX 4000 is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC.
Español [Spanish]: Por medio de la presente Polycom (UK) Ltd declara que el RMX 4000 cumple
con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.
Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ΔΗΛΩΝΕΙ ΟΤΙ RMX 4000
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ
ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
Français [French]: Par la présente Polycom (UK) Ltd déclare que l’appareil RMX 4000 est
conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.
Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo RMX 4000 è conforme
ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva
1999/5/CE.
Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að RMX 4000 er í samræmi við
grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC
Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka RMX 4000 atbilst Direktīvas 1999/5/EK
būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.
Lietuvių[Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis RMX 4000 atitinka esminius
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel RMX 4000 in
overeenstemming is met de essentiële eisen en de andere relevante bepalingen
van richtlijn 1999/5/EG.
Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan RMX 4000 jikkonforma mal-
ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva
1999/5/EC.
Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a RMX 4000 megfelel a
vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb
elõírásainak.
Norsk [Norwegian]: Polycom (UK) Ltd erklærer herved at utstyret RMX 4000 er i samsvar med de
grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.

Polski [Polish]: Niniejszym Polycom (UK) Ltd oświadcza, że RMX 4000 jest zgodne z
zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami
Dyrektywy 1999/5/WE
Português [Portuguese]: Polycom (UK) Ltd declara que este RMX 4000 está conforme com os requisitos
essenciais e outras disposições da Directiva 1999/5/CE.
Slovensko [Slovenian]: Polycom (UK) Ltd izjavlja, da je ta RMX 4000 v skladu z bistvenimi zahtevami
in ostalimi relevantnimi določili direktive 1999/5/ES.
Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že RMX 4000 spĺňa základné požiadavky
a všetky príslušné ustanovenia Smernice 1999/5/ES.
Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että RMX 4000 tyyppinen laite on direktiivin
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen
mukainen.
Svenska [Swedish]: Härmed intygar Polycom (UK) Ltd att denna RMX 4000 står I
överensstämmelse med de väsentliga egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv 1999/5/EG.
Regulatory Notices
Russian Communication Certificate
The Polycom RMX™ 4000 complies with the Russian Ministry of Communication requirements stated in
certificate 2795. Expiration date 17/03/2014.
Chinese Communication Certificate
Singapore Certificate
Complies with IDA standards DA101619

Polycom RMX 4000 Hardware Guide
i
Table of Contents
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Main Features .......................................................................................... 1-1
RMX 4000 Specifications ....................................................................... 1-2
RMX 4000 System Capacities ........................................................ 1-3
MPMx Resource Capacities .......................................................... 1-4
MPM+ Resource Capacities .......................................................... 1-5
MCU “Mode” Guidelines .............................................................. 1-6
MPMx and MPM+ Modes ..................................................... 1-6
Operating Mode Selection During Startup / Restart ........ 1-7
Safety Requirements .............................................................................. 1-8
Site Safety Requirements ............................................................... 1-8
General Installation Precautions .................................................. 1-9
Rack Mount Safety Precautions .................................................... 1-9
Installing the RMX 4000 ....................................................................... 1-10
Unpacking the RMX 4000 ............................................................ 1-10
Installing the RMX in a Rack or as a Standalone ..................... 1-12
Standalone RMX 4000 Installation ..................................... 1-12
Rack Mount Preparations .................................................... 1-12
Placing the RMX 4000 in a 19” Rack .................................. 1-13
Placing the RMX 4000 in a 23” Rack .................................. 1-15
Reverse Mounting the RMX 4000 in a Rack ..................... 1-16
Connecting the RMX 4000 to Power Sources ........................... 1-17
Connecting the RMX 4000 to AC Power ........................... 1-18
Connecting the RMX 4000 to -48DC SELV Power ........... 1-19
Types of DC Circuit Breakers installed on the RMX 4000 ......
Connecting Cables on the RMX 4000 ................................. 1-21
First-time Power-up ..................................................................... 1-22
RMX 4000 Components ....................................................................... 1-23
RMX 4000 Front Panel ................................................................. 1-23
RMX 4000 Rear Panel ................................................................... 1-27
RTM-IP 4000 .................................................................................. 1-28
RTM ISDN ..................................................................................... 1-30

Table of Contents
ii
ISDN/PSTN Clock Source .................................................. 1-31
RTM LAN ...................................................................................... 1-31
AC Power Entry Module (PEM) ................................................ 1-32
DC Power Rail Module ................................................................ 1-32
Component Slot Allocation ......................................................... 1-32
RMX 4000 LEDs .................................................................................... 1-34
RMX 4000 Front Panel LEDs ....................................................... 1-34
RMX 4000 Rear Panel LEDs ........................................................ 1-37
RTM-IP 4000 .......................................................................... 1-37
RTM LAN .............................................................................. 1-38
RTM ISDN ............................................................................. 1-39
Component Replacement . . . . . . . . . . . . . . . . . . . . . . . 2-1
Using the Modified PMC Compatible Ejector Lever ................ 2-3
Replacing the CNTL 4000 Module ............................................... 2-4
Replacing an AC Power Supply Module .................................... 2-5
Replacing an AC Power Entry Module (PEM) .......................... 2-6
Replacing a DC Power Rail Module (PRM) ............................... 2-7
Replacing the Fan Drawer ............................................................. 2-9
Inserting an Air Filter (Optional) in the Fan Drawer .............. 2-10
Replacing an Faulty MPM+/MPMx Card ................................ 2-11
Removing the MPM+/MPMx Card from the MCU ....... 2-11
Installing the Replacement MPM+/MPMx Card ............ 2-13
Installing an MPM+/MPMx Card on the RMX 4000 .............. 2-14
Replacing a RTM ISDN Card ...................................................... 2-14
Replacing the RTM-IP 4000 ......................................................... 2-16
Replacing the RTM LAN ............................................................. 2-17
Replacing the Fabric Switch Module (FSM 4000) .................... 2-18

1
Hardware Description
This Hardware Guide provides information on the RMX 4000 and its
components. This system utilizes a modular “universal slot” platform,
whose components are designed for high performance, capacity and
reliance.
Main Features
The Polycom RMX 4000 offers the following features:
•Linux®based
• Chassis based on the ATCA standard
• Built-in redundancy, hot swappable parts
• Physical network and media separation between management and
signaling networks, with high speed switching fabric on the media
boards increasing system bandwidth
• Support for standard network interfaces (IP, ISDN and LAN) and
large number of ports.
• H.323, SIP video, PSTN and ISDN
• New hardware technologies
• High availability, redundancy, on-line upgrading and dynamic
resource allocation
• Easy integration of conference elements into external network
management
• Enhanced Continuous Presence (multi-image video)
• IVR (Interactive Voice Response) module
• Resilient multipoint conferencing - Polycom Lost Packet Recovery
(LPR)

Chapter 1- Hardware Description
1-2
RMX 4000 Specifications
Table 1-1 Polycom RMX 4000 Specifications
Physical
Height 6U (26.56 cm.)
Width 19” (48.26 cm.)
Depth 15.74” (40 cm.)
Weight Up to 40 Kg.
Media Protocols
Audio G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,
Siren14, Siren 22.
Video H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN H.323, SIP, PSTN, LAN and ISDN.
Power Supply
AC Input/ Range, BTU Voltage range:100-240 VAC, 14-7 AMP, 50/60
Hz.
BTU output: 5120.
DC Input/Range, BTU Voltage range:-40.5-60 V DC SELV, with circuit
breaker.
Typical: -48V DC Voltage up to 25 Amp.
BTU output: 4270. Maximum 4600: per hour.
Power Consumption
AC Maximum Power
consumption 1500Watts
DC Maximum Power
consumption 1250Watts
Environment

Polycom RMX 4000 Hardware Guide
1-3
RMX 4000 System Capacities
The following table summarizes the different system capacities.
Operating temperature 10°– 40°C (50°– 104°F).
Storage temperature -40°– 70°C (40°– 158°F).
Relative humidity 15% - 90% no condensing.
Operating altitude 60m below sea level, up to 3,000 m (10,000 ft.).
Operating ESD 4kV.
Table 1-1 Polycom RMX 4000 Specifications (Continued)
Table 1-2 System Functions and Capacities RMX 4000
System Functions MPM+ Mode MPMx Mode
Maximum number of Video participants in a
conference 160 180
Maximum number of PSTN participants in a
conference 400 400
Maximum number of VOIP participants in a
conference 800 720
Maximum number of Audio calls per second 55
Maximum number of Video calls per second 22
Maximum number of Conferences 800 800
Maximum number of Meeting Rooms 2000 2000
Maximum number of Entry Queues 80 80
Maximum number of Profiles 80 80
Maximum number of Conference Templates 200 200
Maximum number of SIP Factories 80 80
Maximum number of IP Services 11
Maximum number of ISDN Services 22

Chapter 1- Hardware Description
1-4
MPMx Resource Capacities
Two MPMx card assemblies are available: MPMx - S (Single) and MPMx -
D(Double) each offer different resource capacities.
Table 1-1 summarizes the video capacities of the two MPMx card
assemblies.
Maximum number of IVR Services 80 80
Maximum number of Recording Links 20 (default) 20 (default)
Maximum number of IVR Video Slides 150 150
Maximum number of Log Files (1Mb max.) 8000 8000
Maximum number of CDR Files 4000 4000
Maximum number of Fault Files 1000 1000
Number of Participant alerts Unlimited Unlimited
Maximum number of concurrent RMX Web
Client connections to the MCU 20 20
Maximum number Address Book entries 4000 4000
Maximum number of Users 100 100
Maximum number of Gateway Profiles 80 80
Maximum number of Reservations (internal
Scheduler) 4000 4000
Table 1-2 System Functions and Capacities RMX 4000
System Functions MPM+ Mode MPMx Mode
Table 2 MPMx – Resource Capacity per Card
Resource Type MPMx - S MPMx - D
Voice 180 360
H.263 CIF 30 60
H.263 4CIF15 15 30

Polycom RMX 4000 Hardware Guide
1-5
MPM+ Resource Capacities
Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and
MPM+ 20 offering various resource capacities for CP conferences.
Table 1-1 summarizes the video capacities of the various MPM+ card
assemblies.
Table 1-2 summarizes the resource capacities of the various video
resource types in an RMX containing MPM+ cards.
H.264 CIF/VSW 45 90
SD 30 60
HD720p30 15 30
HD720p60/
HD1080p30 815
(Symmetrical)
Table 2 MPMx – Resource Capacity per Card (Continued)
Resource Type MPMx - S MPMx - D
Table 1-1 MPM+ Card Assemblies and Resource Capacities for CP
Conferences
Card
Type
Resources
Voice CIF SD
@30fps HD720p @30fps HD720p @60fps HD1080p @30fps
MPM+ 80 400 80 30 20 10 10
MPM+ 40 200 40 15 10 5 5
MPM+ 20 100 20 7 5 2 2
Table 1-2 MPM+ Resource/Port Capacity
Resource Type Maximum Capacity (4 MPM+ Cards)
Voice 1600
PSTN 400

Chapter 1- Hardware Description
1-6
In HD Video Switching conferences, an RMX with four MPM+ cards can
support up to 160 participants at HD1080p resolution at bandwidths of up
to 4Mbps and 80 participants at HD1080p resolution at bandwidths of up
to 6 Mbps.
MCU “Mode” Guidelines
MPMx and MPM+ Modes
• MPMx and MPM+ cards installed in the system cannot be used
simultaneously. Therefore, the RMX can operate in either an MPM+
or MPMx mode.
•MPMx Mode is the mode in which the RMX operates to fully utilize
the increased power and capacity of MPMx cards.
• ISDN support is the same as for MPM+/MPMx cards.
• G.719 audio algorithm is not supported with MPMx.
Operating Mode Selection During Startup / Restart
When started with Version 7.0 installed, the RMX enters MPMx Mode by
default when no media cards are installed.
CIF 320
SD30 120
HD720p 80
HD1080p 40
720p VSW 4Mb 160
1080p VSW 4Mb 160
1080p VSW 6Mb 80
Table 1-2 MPM+ Resource/Port Capacity
Resource Type Maximum Capacity (4 MPM+ Cards)
RMX memory size is listed in the Administration > System Information properties
box.

Polycom RMX 4000 Hardware Guide
1-7
•The RMX switches between MPMx and MPM+ Card Configuration Modes
when MPM+/MPMx cards are removed or swapped while the system is
running.
•The switch between Card Configuration Modes occurs during the next
restart.
•Installing or swapping MPM+/MPMx cards while the system is off will not
cause a switch in the Card Configuration Mode when the system is restarted
– it will restart in the Card Configuration Mode that was active previous to
powering down.

Chapter 1- Hardware Description
1-8
Safety Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Site Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
• Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
• Locate the main circuit breaker within the room.
• Locate the emergency power OFF switch within the room.
• Never assume that power is disconnected from a circuit.
• Use only the power cords supplied with the system.
• Each power cord should only be connected to a power outlet that has
a protective ground contact.
• Ensure that power cords are easily accessible from the back of the
system at all times.
• Place the equipment in a well-ventilated area where the vents are free
from obstruction.
• Do not place heavy objects directly on top of the RMX 4000 unit.
• Do not use liquids around your equipment.
• Keep the area around the RMX 4000 clean and free of clutter.
• Decide on a suitable location for the equipment rack that will hold the
RMX 4000 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.

Polycom RMX 4000 Hardware Guide
1-9
General Installation Precautions
• Use a regulating uninterruptable power supply (UPS) to protect the
RMX 4000 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure. The RMX 4000 requires either
two (DC) or three (AC) power supply cables, each connected to a
power supply.
• Allow the power supply units to cool before touching them.
• When handling electronic components, standard anti-static
precautions must be observed:
—Wear a grounding strap
—Handle cards by their edges only and do not touch their
components or connector pins
—Keep components in anti-static bags, when not installed in the
RMX 4000
Rack Mount Safety Precautions
The following precautions should be followed when installing the
RMX 4000 on a rack:
• The RMX 4000 has a height of 6U. Ensure this space is available on
the rack.
• Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
• In a single rack installation, stabilizers should be attached to the rack.
• In multiple rack installations, the racks should be coupled together.
• Always make sure the rack is stable before extending a component
from the rack.
• You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
• Before you install the rails, determine the placement of each
component in the rack.
• Install the heaviest components on the bottom of the rack first, and
then work up.
Attention:
The RMX 4000 can weigh up to 40kg when all slots are occupied. Two people are
required to lift the MCU out of the box and also when installing it in a rack.

Chapter 1- Hardware Description
1-10
• Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installing the RMX 4000
The following procedures have to be performed to install the RMX 4000 in
your site:
• Unpacking the RMX 4000
• Installing the RMX in a rack or as a standalone
• Connecting the RMX 4000 to the power source
• Connecting the network (LAN, IP and ISDN) cables to the RMX
Unpacking the RMX 4000
To unpack and lift the RMX 4000:
1When you receive the RMX 4000 packing case, inspect the equipment
for damage and verify that the components match the packing slip.
2The RMX 4000 is shipped in a packing case with Stratocell®
packaging, and the top cover must be unlocked and lifted where the
RMX is placed on the inside of an anti-static plastic bag.
3Open the top cover of the packing case.
Two boxes are placed on the top Stratocell®, labelled:
—Installation Accessories. This kit contains the power cables and a
USB Key.
—Rack Installation Accessories. This kit contains the accessories for
the 19” & 23” racks as follows:
Table 1-3 19” & 23” Rack Installation Accessories Package
Item ID Description Quantity
MEC2474A-L0 Chassis runner for rack installation
on the RMX 4000. 19” & 23” racks
both require that these runners be
installed on the rack.
2
MEC2475A-L0 23" bracket to be fitted to the front of
the RMX 4000. 2

Polycom RMX 4000 Hardware Guide
1-11
Make sure that boxes contain all the required parts.
4Remove the boxes and top Stratocell®.
5Holding the handle on each side, lift the RMX 4000 from the box, and
place it on a flat surface or install it in a rack. Remove any packaging
material prior to positioning the RMX 4000.
Attention:
Two people are required to lift the MCU out of the box and when installing it in a
rack.

Chapter 1- Hardware Description
1-12
Installing the RMX in a Rack or as a Standalone
Either place the RMX 4000 on a hard, flat surface such as a desktop or
mount it on a 19”/23” rack.
Standalone RMX 4000 Installation
Place the RMX 4000 on a flat surface or desktop. 
The RMX 4000 must rest on the four feet at the base of the MCU and
must be shifted or moved into position using the two handles
attached to the front.
Rack Mount Preparations
• Optional - Depending on the rack installed in your site, you may
need to remove the handles if they are attached to the RMX 4000.
Unscrew the handles from the chassis as shown in Figure 1-1,
“Optional - Fast feet and handle removal”.
• Optional - If the opening in the rack that is allocated to the RMX 4000
is exactly 6U, the feet must be removed from the RMX 4000 to install
it in the rack. Unscrew the feet from the chassis as shown in
Figure 1-1, “Optional - Fast feet and handle removal”.
Figure 1-1 Optional - Fast feet and handle removal

Polycom RMX 4000 Hardware Guide
1-13
Placing the RMX 4000 in a 19” Rack
1When the RMX is to be rack mounted chassis runners must be
installed on the rack as shown in Figure 1-2. Two chassis runners are
included in the Rack Installation Accessories kit and are attached facing
inward from the outside of the 19”/23“rack mount.
Figure 1-2 Installing chassis runners and RMX in a rack
2Mount the RMX on top of the rack brackets using the blades or
placing it on a rack mount shelf with runners.

Chapter 1- Hardware Description
1-14
3Fasten the RMX to the rack with 8 screws into the holes provided on
the RMX’s front as shown in Figure 1-3.
Figure 1-3 RMX 4000 Rack Mount
The airflow of the RMX 4000 is from right to left. Be sure that the
areas on the left and right side of the system are clear for proper
ventilation.
Rack mounting screws must be supplied by the rack’s manufacturer.
When the unit is installed on a rack, the rack must be properly grounded to the
central office ground. The rack must be grounded with two-hole compression-
type connectors using copper conductors (tinned or untinned). Wire, bus bar or
braided strap connectors are acceptable.