Polycom SpectraLink 8000 System Instruction Manual

July 2008 Edition
1725-36031-001
Version H
SpectraLink 8000 SVP Server
SVP100, SVP020, SVP010
Administration Guide
for Mitel and Cisco
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Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks
of Polycom, Inc. in the United States of
America and various countries. All other
trademarks used herein are the property of
their respective owners.
Patent Information
The accompanying product is protected by
one or more US and foreign patents and/or
pending patent applications held by
Polycom, Inc.
Copyright Notice
Copyright © 2007 to 2008 Polycom, Inc.
All rights reserved under the International
and pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format,
in whole or in part, without the express
written permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification,
copyright or other notices.
Every effort has been made to ensure that
the information in this document is
accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in
this document is subject to change without
notice and does not represent a
commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document
for use by Polycom personnel and
customers. The drawings and specifications
contained herein are the property of
Polycom and shall be neither reproduced in
whole or in part without the prior written
approval of Polycom, nor be implied to
grant any license to make, use, or sell
equipment manufactured in accordance
herewith.
Polycom reserves the right to make changes
in specifications and other information
contained in this document without prior
notice, and the reader should in all cases
consult Polycom to determine whether any
such changes have been made.
No representation or other affirmation of
fact contained in this document including
but not limited to statements regarding
capacity, response-time performance,
suitability for use, or performance of
products described herein shall be deemed
to be a warranty by Polycom for any
purpose, or give rise to any liability of
Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
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About This Guide
This document explains how to configure and maintain one or more
SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010)
within IP telephony environments.
Polycom Model Numbers
This document covers the following registered model number:
SVP100
Related Documents
SpectraLink e340/h340/i640 Wireless Telephone Configuration and
Administration Guide with Cisco CallManager/CallManager Express
(72-1082-02)
SpectraLink e340/h340/i640 Wireless Telephone Configuration and
Administration Guide with Mitel Networks 3300 and SX-200 ICP
(72-1084-02)
Available at
http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Polycom WLAN Compatibility Table (1725-36040-001)
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point)
Available at
http://www.polycom.com/usa/en/support/voice/wi-
fi/wi_fi_interoperability.html
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Deploying Enterprise-Grade Wi-Fi Telephony
Available at
http://www.polycom.com/common/documents/products/voice/m
obile/bestpractices_SLNK_032708.pdf
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless
Telephones
Available at
http://www.polycom.com/common/documents/products/voice/m
obile/deployment_guide_SLNK_03-08.pdf
Customer Support
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
[phone]. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
For Technical Support: [email protected]
For Knowledge Base:
http://www.polycom.com/usa/en/support/voice/voice.html
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
0About This Guide......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................3
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1SpectraLink 8000 SVP Server Overview ....................................9
SpectraLink Voice Priority (SVP) and Quality of Service ............9
SVP Server Models............................................................................10
The Timing Function ........................................................................10
Multiple SVP Servers/Master SVP Server ....................................10
Multiple SVP Server Capacities ......................................................11
Notes on System Configuration......................................................13
System Diagram ................................................................................14
System Components .........................................................................15
The Front Panel of the SVP Server..................................................17
2Installing the SpectraLink 8000 SVP Server..............................19
Required Materials............................................................................19
Locate the SVP Server.......................................................................19
Install the SVP Server .......................................................................20
3Configuring the SpectraLink 8000 SVP Server..........................23
Connecting to the SVP Server .........................................................23
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The NetLink SVP-II System Menu .................................................24
Network Configuration....................................................................25
SendAll .........................................................................................26
SVP Server Configuration................................................................29
SVP-II Mode.................................................................................30
Ethernet Link ...............................................................................32
System Locked.............................................................................32
Maintenance Lock .......................................................................32
Inactivity Timeout (min)............................................................32
QoS Configuration ......................................................................33
Reset System ................................................................................33
Reset All SVP Servers .................................................................33
QoS Configuration ............................................................................34
DSCP Tag .....................................................................................34
Change Password..............................................................................36
4Swapping/Adding/Deleting SVP Servers.................................37
Adding an SVP Server......................................................................37
Removing an SVP Server .................................................................37
Changing the Master SVP Server ...................................................38
5Software Maintenance............................................................39
Software Updates..............................................................................39
6Troubleshooting via System Status Menu .................................41
Error Status ........................................................................................42
Network Status..................................................................................43
Software Version...............................................................................45
Gatekeeper Database ........................................................................46
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7Safety Notices ........................................................................49
8Index .....................................................................................51
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SpectraLink 8000 SVP Server
Overview
The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with access points (APs) to provide QoS on the wireless LAN.
Voice packets to and from the SpectraLink 8000 Wireless Telephones
are intercepted by the SVP Server and encapsulated for prioritization
as they are routed to and from an IP telephony server.
SpectraLink Voice Priority (SVP) and
Quality of Service
SpectraLink Voice Priority (SVP) is the SpectraLink quality of service
(QoS) mechanism that is implemented in the wireless telephone and
AP to enhance voice quality over the wireless network. SVP gives
preference to voice packets over data packets on the wireless medium,
increasing the probability that all voice packets are transmitted
efficiently and with minimum delay. SVP is fully compatible with
IEEE 802.11b standards.
SpectraLink 8000 Wireless Telephones support basic WMM (Wi-Fi
Multimedia) if also supported by the AP as part of the 802.11e
protocol. If the AP supports WMM, the wireless telephone
automatically discovers and uses it. WMM does not replace the SVP
Server.
1
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SVP Server Models
The SVP Server is available in three models. Which model is selected
for your facility depends on current and expected capacity. All SVP
Servers within a subnet must be the same model type.
•SVP100: Serves 80 calls simultaneously.
•SVP020: Serves 20 powered-on handsets.
•SVP010: Serves 10 powered-on handsets.
See the following capacity tables for multiple SVP Server system
capacities.
All SVP Server models are installed, configured and administered
according to the instructions in this document. The model information
is available on the Software Version screen. See Chapter 6
Troubleshooting via System Status Menu, section Software Version.
The Timing Function
SVP Servers provide the connection or "gateway" to the IP PBX for the
wireless telephones and the "timing" function for active calls. This
"gateway" function is distributed across the SVP Servers.
The number of active SVP Servers is determined dynamically.
Whenever SVP Servers are added to or removed from the system, the
distribution of the "timing" function for active calls is affected.
Multiple SVP Servers/Master SVP Server
Multiple SVP Server environments are those which have more than
one SVP Server. Up to four SVP010 models or up to two SVP020
models may be installed in any one subnet. Up to 16 models of
SVP100 Servers may be installed in any one subnet. All SVP Servers
must be in the same subnet.
In a system comprised of multiple SVP Servers, a master SVP Server
must be identified. The master SVP Server must have a static IP
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address. The wireless telephones and the other SVP Servers locate the
master by using a static IP address, DHCP, or DNS.
The master SVP Server performs important coordinating functions.
The loss of a non-master SVP Server does not significantly affect the
operation of the remaining SVP Servers but results in the re boot of all
handsets. However, the loss of the master SVP Server results in a loss
of all communication between all of the SVP Servers. This also means
that the loss of the master SVP results in the loss of all active calls and
wireless telephones cannot check in until communication with the
master is reestablished.
Multiple SVP Server Capacities
The system capacity of each SVP Server model is shown in the tables
below. Note that SVP Server models may not be combined within one
subnet.
SpectraLink SVP010 and SVP020 Server capacity
The system capacity of the SVP010 and SVP020 is measured by
number of powered-on handsets. If this number exceeds the
maximum, the handset that cannot be served will display an error
and will not connect to the SVP Server. Other handsets will not be
affected.
Number of handsetsNumber of
SVP Servers SVP010 SVP020
1 10 20
2 20 40
3 30 N/A
4 40 N/A
SpectraLink SVP100 Server Capacity
The capacity of the SVP100 Server is determined by active calls. The
table below shows the capacity of an IP gateway in a multiple-SVP
Server environment. The table shows the total possible calls at 100%
active calls. However, since it is unlikely that all handsets will be in
use at the same time, the table then analyzes the number of handsets
that could be installed in any given system where 10%, 15%, or 20% of
the handsets are in active calls at any one time. The calculations are
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not linear due to the Erlang1calculation for telephony traffic. The
possible installed handsets figures are approximate and meant as a
guideline and not as an absolute recommendation for any facility.
Possible installed handsets
Number of
SVP
Servers
Number of
calls
possible
per Server
Total possible
installed handsets
@ 100% in
active calls
Erlang @ 10% in
active calls @ 15% in active calls @ 20% in active calls
1 80 80 65 500 433 325
2 64 128 111 1000 740 555
3 60 180 160 1500 1067 800
4 58 232 211 2000 1407 1055
5 57 285 262 2500 1747 1310
6 56 336 312 3000 2080 1560
7 56 392 367 3500 2447 1835
8 55 440 415 4000 2767 2075
9 55 495 469 4500 3127 2345
10 55 550 524 5000 3493 2620
11 55 605 578 5500 3853 2890
12 54 648 621 6000 4140 3105
13 54 702 674 6500 4493 3370
14 54 756 728 7000 4853 3640
15 54 810 782 7500 5213 3910
16 54 864 836 8000 5573 4180
1An Erlang is a unit of telecommunications traffic measurement. Strictly speaking, an Erlang represents the
continuous use of one voice path. In practice, it is used to describe the total traffic volume of one hour.
Erlang traffic measurements are made in order to help telecommunications network designers understand traffic
patterns within their voice networks. This is essential if they are to successfully design their network topology and
establish the necessary trunk group sizes.
Erlang traffic measurements or estimates can be used to work out how many lines are required between a telephone
system and a central office (PSTN exchange lines), or between multiple network locations.
Please visit www.erlang.com for additional information.
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Notes on System Configuration
In an IP system using subnets to differentiate telephony areas, each
subnet must have its own APs. Each subnet may require an SVP
Server to maintain voice quality, but this depends on traffic volume
and router capacity.
Multiple SVP Server environments are those which have more than
one SVP Server. A master SVP Server must be identified in a
multiple-SVP Server environment.
SVP Server models may not be combined within one subnet. More
than one SVP Server model type may be used within a facility if
installed on different subnets.
Wireless telephones cannot roam with uninterrupted service
between subnets unless specific LAN components are present.
Certain AP/Ethernet switch combinations establish a layer-2 tunnel
across subnets that enables the handsets to roam. Without this
capability, any call in progress will be dropped when the user
moves out of range and the handset must be power cycled in order
to resume functionality in the new subnet area.
Please see Best Practices for Deploying Enterprise-Grade Wi-Fi
Telephony for detailed configuration information when installing
multiple SVP Server models across several different subnets.
IP multicast addresses are used when SpectraLink i640 and 8030
Wireless Telephones are installed. This requires that multicasting
be enabled on the subnet used for the SpectraLink 8000 Wireless
Telephones, SVP Server, and telephony gateways.
Routers are typically configured with filters to prevent multicast
traffic from flowing outside of specific domains. The wireless LAN
can be placed on a separate VLAN or subnet to reduce the effects
of broadcast and multicast traffic from devices in other network
segments.
The SVP Server requires a Cat. 5 cable connection between its
network port and the Ethernet switch. The SVP Server auto-
negotiates to the type of port on the Ethernet switch and supports
10Base-T, 100Base-T, full-duplex and half-duplex port types.
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System Diagram
The following diagram shows multiple SVP Servers residing on a
network with an IP telephony gateway and IP telephony server,
wireless LAN APs, and Ethernet switch:
(IP telephony system example)
SpectraLink
Wireless Tele
p
hones
SpectraLink 8000
SVP Server
Access point
Wireless
POS
SpectraLink
Wireless Tele
p
hones
Access point
TFTP
server
IP phones
optional
IP gateway
PSTN
or
PBX
Device supplied by
SpectraLink Ethernet cable
Phone cable
SpectraLink 8000
SVP Server
SpectraLink 8000
SVP Server
Ethernet switch
(showing
optional
multiple
SVP
Servers)
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System Components
SpectraLink e340/h340/i640 and
8020/8030 Wireless Telephones
Employees can carry wireless telephones to make and receive calls as
they move throughout the building. The wireless telephones are to be
used on-premises; they are not cellular or satellite phones. Just like
wired telephones, they can receive calls directly, receive transferred
calls, transfer calls to other extensions, and make outside and long
distance calls (subject to the restrictions applied in your facility.)
Access points
Supplied by third party vendors, APs provide the connection between
the wired Ethernet LAN and the wireless (802.11) LAN. APs must be
positioned in all areas where wireless telephones will be used. The
number and placement of APs will affect the coverage area and
capacity of the wireless system. Typically, the requirements for use of
SpectraLink 8000 Wireless Telephones are similar to those of wireless
data devices. Contact Polycom, or a certified Polycom distributor, for
specific information about your facility’s needs.
The SpectraLink system must connect to APs that utilize SpectraLink
Voice Priority (SVP). Contact Polycom, or a certified Polycom
distributor, to verify that your AP and its software version are
supported.
Ethernet switch
A component in the wired Ethernet LAN infrastructure. Switches
interconnect multiple network devices, including APs and other
components. Ethernet switches are required to provide the higher
performance network connections needed to handle combined voice
and data traffic.
Router
A router is an optional component in the wired Ethernet LAN
infrastructure that separates a wired LAN into segments so that
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network traffic is restricted to those segments that are directly
involved in the communication. Installation of a network router is
recommended in larger networks, where there may be significant
network traffic not related to the wireless LAN. A router will isolate
the wireless LAN from the associated wired LAN so that they are not
impacted by each others’ traffic. The SVP Servers, the APs, and their
associated Ethernet switch must all be on the same “side” of the
router.
SpectraLink 8000 SVP Server
The SVP Server manages call network traffic as detailed in this
document.
Administrative computer
An administrative computer is required for setup and maintenance of
the SVP Server. This computer may be temporarily connected directly
to the component or to the network; a dedicated computer is not
required. Some installations use a laptop to configure and maintain
system components.
TFTP server
Required in an IP system to distribute software to the wireless
telephones and SVP Server. May be on a different subnet than the IP
gateway, IP telephony server, and APs.
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The Front Panel of the SVP Server
The SVP Server’s front panel contains ports to connect to power, the
LAN, and to an administrative computer via an RS-232 port. Status
LEDs supply information about the SVP Server’s functioning.
RS-232 Port: male DB-9 connector (DTE) used for RS-232 connection to
a terminal, terminal emulator, or modem for system administration.
Link LEDs:
LNKOK: Lit when there is a network connection.
ACT: Lit if there is system activity.
COL: Lit if there are network collisions.
NETWORK:Port to wired (Ethernet) LAN.
ERROR: Lit when the system has detected an error.
STATUS: Indicate system error messages and status.
1: Heartbeat, indicates gateway is running.
2: If active calls.
3, 4, 5: Currently unused.
PWR (power jack): Connects to the AC adapter supplying power to the
system.
Use only the Polycom-provided Class II AC Adapter with output
24VDC, 1A.
Note that the model designation may be found on the label which is
on the side of the SVP Server.
L
N
K
O
K
A
C
T
C
O
L
Status
E
R
R
O
R
3 4 51 2 PWR
NETWORK
RS-232
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Installing the SpectraLink 8000
SVP Server
As shown in the system diagram, the SVP Server is connected to the
Ethernet switch. The specifications covered here allow for great
flexibility in physical placement of the components within stated
guidelines.
See the Configuration and Administration document for your vendor’s
IP system for information on LAN requirements, network
infrastructure and IP addressing.
This unit must be installed by a service person familiar with the
installation of electronic equipment.
Do not power up the unit before it has been properly grounded to a
protective earth. See Grounding Instructions below.
Required Materials
The following equipment must be provided by the customer.
Power Outlet – AC adapter provided by Polycom.
Backboard space – the SVP Server is designed to be wall- mounted
to 3/4" plywood securely screwed to the wall.
Screws – required to mount the SVP Server to the wall. Four #8
3/4" panhead wood screws (or similar device) are required.
Cat. 5 Cable – RJ-45 connector at the SVP Server. Connection to
Ethernet switch.
Grounding materials per section below Grounding Instructions.
2
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Locate the SVP Server
The SVP Server measures approximately 4 x 12.5 x 7 inches, and
weighs about five pounds. The unit can be wall- mounted, vertically
or horizontally, over ¾" plywood. The SVP Server can also be rack-
mounted using a rack- mount kit (sold separately).
Locate the SVP Server in a space with:
•Sufficient backboard mounting space (for wall mount) and
proximity to the LAN access device (switched Ethernet hub) and
power source.
•Easy access to the front panel, which is used for cabling.
•A maximum distance of 325 feet (100 meters) from the Ethernet
switch.
Install the SVP Server
The SVP Server may be mounted on a rack or to a wall.
Mount the SVP Server on a rack
The rack-mount kit is designed for mounting equipment in a standard
19-inch rack and should contain the following equipment:
Mounting plates – two for each SVP Server to be mounted.
Screws – four rack-mount screws for each SVP Server to be
mounted.
To rack-mount the SVP Server:
1. Remove the corner screws from the SVP Server.
2. Screw the U-shaped end (round screw holes) of the two mounting
plates to the SVP Server.
3. Screw the other end of the two mounting plates (oblong screw
holes) to the rack.
4. Repeat steps 1-3 for each additional SVP Server. The mounting
plate is designed to provide the correct minimum spacing
between units. When mounting multiple units, stack the units in
the rack as closely as possible.
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