Polycom RSS 2000 User manual

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Polycom ™ RSS 2000 V3.0.0.000
Getting Started Guide
General Safety Precautions
Follow these rules to ensure general safety:
• Keep the area around the Polycom RSS 2000 unit clean, free of clutter
and well ventilated.
• Decide on a suitable location for the equipment rack that will hold
the RSS 2000 unit and is near a grounded power outlet.
• • Use a regulating uninterruptible power supply (UPS) to protect the
RSS 2000 unit from power surges and voltage spikes, and to keep it
operating in case of a power failure.
Hardware Specification
Pentium 4, 2.8Mhz,2G RAM,250G Hardisk.
• Form Factor: 1U 19” rack mount
• Height: 1.73” (44 mm)
• Width: 16.83” (430 mm)
• Depth: 15.35” (390 mm)
• Gross Weight: 22.4 lbs (10.2 kg)
• Power Supply: Thermal controlled 220W
ATX AC power supply w/PFC
• AC Voltage: 100 - 240 VAC, 60-50 Hz, 5-3
Amps
XP OS

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Preparations
Obtain the following information from your network administrator:
• RSS 2000 unit, Subnet Mask and Default Gateway IP addresses
• Gatekeeper IP address, Prefix, and E.164 of the RSS 2000.
Unpacking and Installing the RSS 2000
1 Place the RSS 2000 unit on a stable flat surface in the selected location.
2 To connect to the power source, insert the power cable into the
Power connector on the rear panel of the MGC+ unit and insert the
Power cable into the power source socket.
3Connect the lan cable to LAN1 in the back of the system.
4 Turn on the power switch.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Initial RSS 2000 IP Configuration
The system is shipped with a default IP address:
IP Address:192.168.1.254
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
There are two ways to change the initial IP address of the sytem:
1. Via a cross over lan cable
2. Via a RS232 or Telnet Console.
1. Changing the initial IP address via a cross over lan cable
1. Connect a cross over lan cable to LAN1 in the RSS 2000.
2. Set your laptop to the same segment of the RSS
a. For example (in your laptop IP config setting):

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
3. Open internet explorer and browse to:
http://192.168.1.254
4. Login to the system.
User name: administrator
Password: polycom
5. Go to system configuration->IP setting and modify the IP address , you can set a static
IP or chose DHCP . Click the save button and than reset the system.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
2.Changing the initial IP address via an RS232 Console or Telnet
Another option to modify the IP address of the RSS 2000 is using the RS232 console.
1.Connect to the RS232 port – and activate the console (9600, 8bits)
Login: polycom (or any administrator password)
When login to the console, you will see the current IP address of the system.
Help
? – show all available commands
Changing the IP Address:
set lan1 static 172.21.100.20 mask 255.255.224.0 [gw 172.21.96.254]
Reset Password (back to polycom)
User may reset the password of the administrator to default to ‘polycom’
reset password
Note !
The same steps apply also for Telnet connection.
Only one console can be connected at any given time (either Telnet or RS232 not both).
The system is now ready for use, for additional configuration refer to the user guide.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
RSS 2000 Maximum Capacity
Scenario Description Maximum Capacity
Conference
Recording How many conferences can be recorded simultaneously 2 conference or 2 EPs dialing in the same time1 H239 recorded link at a time
Point to Point
recording How many point to point calls can be record (if both are dialing into the
POLYCOM ™ RSS 2000)
1
H323
Playback How many conferences can be playback in H323 10
Archive view How many streaming can be
reviewed (unicast) – based on the
Web Server capacity
50
Multicast for
archives How many streaming can be reviewed (multicast) for existing
archives
2
Clustering How many RSS can be stacked to
support ? There is no limitation for the amount of RSSs that can be in a single clustering
group.
1.In clustering mode , each RSS2000 still
can support 10 H.323 playback .For
example :one H.323 endpoint connect
to RSS-A , it playback an archive from
RSS-B clustering with RSS-A , the
H.323 playback resource it occupied is
taken from RSS-A . (There is a
pending issue here , please refer the
part of pending issues , RSS-365 )
2. Archive view from the web in clustering
mode will web resources from the RSS
that the archive is base, not from the
RSS that the user is connect to.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Network TCP/UDP ports used by RSS2000
Usage Type Port Range
Manager TCP 81
Web TCP 80
https TCP 443
Trace UDP 30011
Gatekeeper UDP 1719
RAS UDP 1720
Q.931 Socket TCP 1720
H.245 Socket TCP 1730-1739
Live Broadcast TCP 1800-1801
Endpoint/
H.323
Audio / Video Data UDP 2000-2099
On demand Protocol TCP 554
On Demand Archive TCP (optional) 554
Media On Demand Archive UDP(optional) Random (for source port)
Notes Regarding On Demand Archive
The UDP ports used for on demand archives are randomly chosen. There are two ways to
configure firewalls and Windows Media Player for usage with RSS2000 on demand archives.
1) Open an outbound UDP port range matching what is used by Windows Media Player, or open
all UDP ports outbound from RSS2000 to effectively bypass the firewall for outbound traffic. Also
open the port range used by Windows Media Player for inbound traffic to the viewing PC. This
range is configurable in Windows Media Player, as seen in Figure 1 (Windows Media Player
defaults shown). The user can check RTSP/UDP, check ‘Use ports’ and define the port range.
2) Disable UDP connections in Windows Media Player to force a TCP-only connection. This
configuration utilizes only TCP port 554. As seen in Figure 2, unchecking RTSP/UDP removes
the user’s ability to specify a port range and forces all connections to use TCP 554 only.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Figure-1

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Figure-2

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Polycom ™ RSS 2000 V3.0 Release Notes
RSS2000 V3.0 Upgrade User Guide
1, New Systems – New Installations
For new installations , customer need to activate the RSS before starting to use .
Process:
As you aware, RSS 2000 V3.0 includes two type of activation keys:
Keycode definition
Package Name Description
K-keycode Option Activation (Basic, Multicast, Clustering)
U-keycode New Version activation (Will not affect the current
installed options)
Log into RSS and go to Product Activation
Click Polycom Resource Center , go to the PRC and under product activation:

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
For new installation, the system will be shipped with a K License, that will require the user to go to
the PRC and receive a K Keycode:
The user will receive a K Keycode with his options (Either none, Clustering or Multicast)
After entering the K Keycode – the user will need to go back to the PRC and receive now a U
Keycode:

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Enter 3.0 in the Version field and enter the System Serial# in the Serial Number field , then
customer will receive a U-Key code (As taken from the product activation section on the RSS
2000 Web UI):
After entering both the K Keycode and the U keycode the product will be ready to be used:

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
2, Current Install base (Existing systems that require upgrade)
Preparation before Upgrade
1: Obtain the 3.0 upgrade package and activation keys from Polycom website or your local
service center. Save it in a folder on your desktop.(more details , please read RSS2000 user
manual v3.0)
pgrade package definition
Package Name Description
Part1:
RSS2000.3.0.0.0_part1_full function_with
English&Japanes&Chinese . pkg
With full function –support English and Japanese
Part2:
RSS2000.3.0.0.0_part2_additional language.
Pkg
Support all additional language (except English/Chinese and
Japanese)
Keycode definition
Package Name Description
K-keycode Option Activation (Basic, Multicast, Clustering)
U-keycode New Version activation (Will not affect the current
installed options)
NOTE:
zFor RSS2000 running System software 1.0, K-keycode and U-Keycode are both needed.
zFor RSS2000 running 2.0, Only U-keycode is needed (It doesn’t include multicast or
clustering option , if you want to get these option , you need to buy another K-keycode ).
How to receive Key code
Please refer same introduction in the part of “new installation”
NOTE:
zBefore upgrade , Please check your current version , we have different process for v1.0 and
v2.0 upgrade.
zKeep your RSS2000 powered on and connected to the network during the upgrade.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Upgrade from 1.0 to 3.0
1: Download upgrade package to RSS
a) Log in to RSS , go to “ . - System Configuration > Upgrade/Reset System” page .
b) Download the “RSS2000.3.0.0.0_part1_full function_with English &Japanes &
Chinese . pkg” to RSS , then Restart
Note : For More details on the download file process , please read “RSS2000 user manual
V3.0”
2: Activate your RSS by Keycode
a) After rebooting , log into RSS , “ . - System information > Product Activation” page.
b) Paste your U-Keycode , click save .
c) Paste your K-Keycode , click save .
Notes : No need to restart .
3: Check the status
Go to “ . - System information > Product Information” page

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
If everything is ok , the version # /Activation Status /V3.0 Key code activation should have
same status . (For multicast and clustering option , if you buy these 2 option , your RSS
will show same status , if not , it will not be showed )
Note :
Now you RSS can support English, Chinese and Japanese. If you want additional language
options, you need to download and install the part with additional language options. For additional
language options installation, please refer to the part in this documentation “Additional
Language support “.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Upgrade from 2.0 to 3.0
1: Download upgrade package to RSS
a) Log in to RSS , go to “ . - System Configuration > Upgrade/Reset System” page .
b) Download the “RSS2000.3.0.0.0_part1_full function_with English &Japanes &
Chinese . pkg” to RSS , then Restart
Note : More details about the download file process , please read “RSS2000 user manual
V3.0”
2: Activate your RSS by Keycode
a) After rebooting , log into RSS , “ . - System information > Product Activation” page.
b) Paste your U-Keycode , click save .
Notes : No need to restart .
3: Check the status
Go to “ . - System information > Product Information” page

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
If everything is ok , the version # /Activation Status /V3.0 Key code activation should have
same status . (For multicast and clustering option , if you bought these 2 options , your
RSS will show same status , if not , it will not be showed , In case the user already have
installed K Keycode (Even on top of V2.0) with Clustering option – clustering will remain
checked
)
Note :
Now you RSS can support English, Chinese and Japanese. If you want additional language
options, you need to download and install the part with additional language options. For additional
language options installation, please refer to the part in this documentation “Additional
Language support “.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
Additional Language Support
If you need 3.0 to support additional language (Not English/Chinese/Japanese) ,you need to
follow this process .
Image version check
Please check RSS2000 image version following the commands below firstly. Only RSS2000 with
image version 5 or above can be upgraded with additional language support.
1: Click on Start>Run>Enter “telnet 172.21.103.127 23” (without quotation marks), and Click OK.
NOTE: The IP address above is for EXAMPLE ONLY. Please replace it with your RSS2000 IP
address.
2: You will see a command prompt window after the command is executed. The window should
look like below.
3: Enter the password for your RSS2000. Default password is polycom , then a system welcome
screen appears.

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
4: At command prompt, enter “imageversion” (without quotation marks)
5: If the version # is “ 5” ( see the screenshot below ), indicates the RSS2000 can be upgraded
with additional language options.
6: If the image version is not 5 , it will show unknown version , means if you want to support
additional languages , need to refresh the image , the old image don’t have full support for
additional languages, so please contact your service provider .
Upgrade additional language package
a) Log in to RSS , go to “ . - System Configuration > Upgrade/Reset System” page .
b) Download the “RSS2000.3.0.0.0_part2_addtional languages . pkg” to RSS , then
Restart

DOC2207A RSS 2000 V3.0 Getting Started guide - Release Note - Final - February 26, 2008.doc
New Features (Compare with V2.0.0.000)
#JIRA# Features Description
1 RSS-248 Clustering Improvements RSS2000 should support active a recording task in
next server when the recording capacity in last one is
full .
2 RSS-207
RSS-225 Gatekeeper Registration modes New Gatekeeper registration modes to support different types of Gatekeepers
3 RSS-247 Turn on/off H.323
Playback Configure Recording only system
4 Localization - languages
support WEB UI , TV-UI and documentation , IVR – VC 2.0 Common Languages suite
5 Siren22 Stereo Support Support SIREN 22 Stereo in Single and Point to Point
calls.
6 EXT-405 XML API Improvements API provide the interface to support that administrator
can select any archive send to any playback site.
7 Https/SSL mode Meet Polycom Security policy
8 RSS-239 Windows security update
policy
Disable update interface for end users , the update
package will be provided with the new release package
by Polycom. Meets Polycom Security policy
9 RSS-219 Disable Preview Disable Preview (Security)
10 RSS-220 Restrict the max # of live
streaming or web
playback
Resource allocation Improvements
11 RSS-274 Media Tool Kit
Enhancements Media Tool Kit Enhancements, 4CIF/4SIF (SD) Transcoding, and Link to the install shield
12 Multicast improvement Support Multicast for Live Streaming and Archive View
using Polycom player
13 RSS-54 Streaming without
recording Streaming without recording – TV Menu option
14 Configure Lan Speed Lan port configuration
15 RSS-265 HD Archive View
availability –
Progress Bar
Progress Bar indicate for HD Archive view
16 RSS-234 Email notification for NAT
Topology Email Link configuration for NAT Topologies