Polycom RSS 4000 User manual

7.0.0 |Oct. 2011 |3725-32871-002/C
Polycom®RSS™4000 System
Getting Started Guide

© 2011 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
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The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

i
Table of Content
General Safety Precautions······························································1
System Hardware Installation ··························································1
System Indicators ··········································································2
Preparations before Configuration ····················································3
Obtaining the Network Information ··················································· 3
Obtaining the Product Activation Key················································· 4
Initial IP Address Modification··························································4
Installing Multicast Controls (Optional) ···············································8
Gatekeeper Configuration (Optional) ·················································8
SIP Configuration (Optional) ····························································9
Ready for Use ············································································ 10
Maximum Capacity ····································································· 11
TCP/UDP Port Usage···································································· 12
Notes Regarding On Demand Archive and Live streaming ···················· 13
Configuring Windows Media Player to receive streaming media·············· 13
Hardware Specification ································································ 14
Polycom Solution Support Services·················································· 14

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0
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General Safety Precautions
Follow these rules to ensure general safety:
•Keep the area around the Polycom® RSS™ 4000 unit clean, free of clutter and well
ventilated.
•Decide on a suitable location for the equipment rack that will hold the Polycom®
RSS™ 4000 unit and is near a grounded power outlet.
•Use a regulating uninterruptible power supply (UPS) to protect the Polycom®
RSS™ 4000 unit from power surges and voltage spikes, and to keep it operating in
case of a power failure.
System Hardware Installation
To unpack the system package:
1 Check the package to ensure its completion.
2 Open the package and check the items included. The following items should be
included:
―One Polycom® RSS™ 4000 server unit
―Two power cables
―Two RJ-45 network cables
―One DB-9 serial port cable
―A CD
―A license and a user registration card
3 Take all items out of the package and check if any of them is in poor condition.
If you find damage, file a claim with the delivery carrier. Polycom is not responsible for
damage sustained during shipment of this product.

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To install system hardware
1 Place the Polycom® RSS™ 4000 unit on a stable flat surface in the selected
location.
2 Insert each power cord connector into the rear of the unit and connect each to an
appropriately rated socket outlet. The Polycom® RSS™ 4000 unit is supplied with
two power cords, BOTH power cords should be connected to the mains power
supply during normal operation.
3 Connect the LAN cable to LAN1 in the back of the system.
The LAN2 port is used when the system runs in the maximum security mode.
4 Turn on the power switch.
PlugActs as Disconnect Device:
•The socket outlets to which this apparatus is connected must be installed near the
equipment and must always be readily accessible.
•In order to fully isolate the equipment then both power cords should be disconnected
otherwise the system will remain energized.
System Indicators
When the system is running, indicators on the front panel indicate operating
conditions of the system. Refer to the table below for the indicators and their
explanations.
Indicator Panel Identifier Status Explanation
LAN1 Activity
Status Indicator LAN1 LED
Green light on Network port is functioning normally,
with no data being transmitted
Green light
blinking
Network port is functioning normally,
with data being transmitted
Off No Network connection

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Indicator Panel Identifier Status Explanation
System Status
Indicator STATUS LED
Blue light on System is functioning normally, with no
resources being used (idle)
Blue light
blinking
System is functioning normally, with
resources being used
Red light on System alert, with no resources being
used (idle)
Red light
blinking
System alert, with resources being
used
Hard Disk
Status Indicator
HDD LED
Blue light on Hard disk is functioning normally
Blue light
blinking System is recording
Red light on Hard disk is functioning abnormally
Power Status
Indicator Power LED
Green light on Power is functioning normally
Red light
blinking Power alert
Preparations before Configuration
Obtaining the Network Information
Before the initial configuration, get the following information from your network
administrator to configure Polycom® RSS™ 4000 to your local network:
•IP address, subnet mask, and default gateway IP address to be assigned to
Polycom® RSS™ 4000.
•(Optional) DNS server address.
•(Optional) Gatekeeper address, and the H.323 prefix and E.164 number to be
assigned to the Polycom® RSS™ 4000.

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Obtaining the Product Activation Key
Before using Polycom® RSS™ 4000, you need to obtain the product activation key.
When you power on and log in to the Polycom® RSS™ 4000 for the first time, the
system displays the product activation page, prompting you to enter a product
activation key.
To obtain the product activation key
1 Enter the following website address in the address bar of the browser:
http://support.polycom.com, and go to the Polycom Support Center.
2 Enter your Email address and password to log in or register for a new account.
3 Go to Licensing & Product Registration > Activation/Upgrade.
4 Follow the page prompts step by step to generate the Key Code required for
system activation.
If you are required to enter the License Number and Serial Number of the device,
you can find them from the document provided with the Polycom® RSS™ 4000
device.
5 Record the activation key (Key Code) on the page.
Initial IP Address Modification
The system default IP address of LAN 1 port before delivery is:
IP Address: 192.168.1.254
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
There are two ways to change the system initial IP address:
•Via Web interface (Recommended)
•Via Console or Telnet connection
To change IP address via the Web interface:
1 Connect your computer to the LAN 1 port of the Polycom® RSS™ 4000 with a
cross-over network cable, or connect your computer and Polycom® RSS™ 4000 to
the same switch in the LAN.
2 Set your computer IP address to be in the same network segment as the Polycom®
RSS™ 4000.
3 Run the Web browser on your computer, enter https://<system IP address> in the

Polycom® RSS™ 4000 Getting Started Guide – Version 7.0
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address bar, and then press Enter.
By default, Polycom® RSS™ 4000 Web server has an untrusted certificate and uses the
HTTPS protocol to set up SSL secure connection with client end.
•If you use Internet Explorer as a browser, you will be prompted that the security certificate
for the website has some problem. Please choose Continue to this website to enter the
Login page.
•If you use Firefox browser, you will be prompted that the connection is not trusted. Please
add the site being connected to Security Exception as suggested on the page and enter the
Login page.
After you install the security certificate issued by the Certification Authority in your system, you
will not receive this alert again.
4 (Optional) Select a language for the Web interface from the Select language list in
the top right of the page.
5 On the Login page, enter the administrator’s username and password, and then
click the Log In button.
The default username and password are both admin.
6 The Product Activation page displays when you first-time log in. Enter the
activation key in the Activation Key box and click Update.
If you do not activate the system, you can still use the Web interface, but cannot perform calling,
recording, live streaming and video playing operations using the system.
7 When prompted to restart the system, select No to proceed with setting the IP
address.
8 Click System Config > IP Setting and configure the following parameters in the
Network Setting area.
Table 1-1 Signaling Network Parameters Description
Parameter Description
Obtain an IP Address
Automatically (DHCP)
Specifies the system to obtain an IPv4 automatically.
Note: Obtaining an IP Address Automatically is not recommended.
For best results, the system should be configured with a static IP
address.
Using the following IP
Address
Specifies whether to use a static IPv4 address. You need to manually
enter the IP address and subnet mask.

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Parameter Description
Enable IPv6 Specifies whether to enable IPv6 related functions.
Obtain an IP Address
Automatically (IPv6)
Specifies whether to obtain the IPv6 address automatically using
Stateless Address Auto-configuration (SLAAC).
Using the following IP
Address (IPv6)
Selects this option to manually configure a static IPv6 address. You
need to enter the link local address, site local address and global
address.
Enable ICMP V6 DAD Specifies whether to enable the Duplicate Address Detection (DAD)
to ensure the IPv6 address set to the system is unique in the local
network.
Enable ICMP Echo Specifies whether to enable the system to respond to an ICMP echo
request (Ping) sent from other devices in the network. In some
high-security environments, you may need to disable this option to
protect the system from Ping attacks.
LAN Speed Specifies the speed/duplex modes for LAN port. Supports the
10/100M Full Duplex or Half Duplex mode and the 1000M network.
Select Auto to use auto-negotiation.
Note: When setting LAN port speed, contact your network
administrator to ensure that the switch link rate matches the system
port speed.
9 In the General System Network Settings area, configure the following settings.
Table 1-2 General System Network Parameters Description
Parameter Description
Enable Destination
Unreachable Message
Specifies whether to enable the system to forward ICMP destination
unreachable messages that come from other network devices when
the system is configured to serve as a router.
Host Name Specifies the host name of the system.
Domain Specifies the domain name of the system.
Gateway Specifies the address of the interface to use for accessing the IPv4
gateway.
Default IPv6 Gateway Specifies the address of the interface to use for accessing the IPv6
gateway.

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Parameter Description
Preferred/Alternate
DNS Server Address Specifies the preferred or alternate DNS server addresses here for
the system to resolve domain names.
NAT Public (WAN)
Address Specifies whether to enable the Network Address Translation (NAT).
Network Address Translation environments use private internal IP
addresses for devices within the network, while using one external IP
address to allow devices on the LAN to communicate with other
devices outside the LAN.
Enter the external IP address here if this option is enabled.
10 Click Update and confirm to restart the system to apply the setting.
To change IP address via RS-232 Console or Telnet:
1 Connect your PC to the RS232 port of the Polycom® RSS™ 4000 with a serial port
cable and activate the console port (115200，8bits).
2 After you logged in to the console port, input the default password POLYCOM to
enter the system.
3 Enter "?" or "help" after the prompt "#" and the system displays available
command information.
4 Change IP address using the command in the format below:
set lan1 ip {dhcp | static <ip> netmask <mask> gw <gateway>}
For example, to set the IP address of LAN1 port to 172.21.103.29, subnet mask to
255.255.255.0 and gateway address to 172.21.103.254, enter the following
command:
5 After the system is restarted, activate the device according to Steps 3 to 6
described in the section To change IP address via the Web interface.
Points to note:
•The same steps are also applicable for a Telnet connection.
•Only one console (Telnet or RS232) at a time can be connected.

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Installing Multicast Controls (Optional)
When you activate the device and subsequently connect to the system's web
management interface for the first time, you will be prompted that a Polycom RSS
4000 multicast add-in is required at the top of the browser. Make sure you use the
Internet Explorer browser. If you have already purchased the multicast license, please
install the controls according to the prompt on the screen. Only after this installation
can your computer receive multicast videos sent by Polycom® RSS™ 4000 system.
•If you use an IE7.0 or IE8.0 browser, please first confirm the Security Mode option (Tools
> Internet Options > Security) is disabled before installing the controls, to ensure
successful installation and normal use of the multicast function.
•If you use the Windows 7 operation system, you must log in to the system as an
administrator to be able to install the controls.
Gatekeeper Configuration (Optional)
If a gatekeeper is configured on your network, register the Polycom® RSS™ 4000 to
the gatekeeper to simplify calling.
To register the system with the gatekeeper:
1 Click System Config > Signaling Setting > H.323 in the Web configuration
interface.
2 Set the following parameters in the gatekeeper page:
Table 1-3 Gatekeeper Parameters Description
Parameter Description
Register to Gatekeeper Indicates whether or not to register to the gatekeeper. You must
check this option to set the following parameters.
Primary (Alternate)
Gatekeeper
Indicates whether the system has been registered to the primary
(or alternate) gatekeeper.
Note: The alternate gatekeeper is used when the primary
gatekeeper is not available.
Gatekeeper IP Address Specifies the IP address for the primary or alternate gatekeeper.
Gatekeeper Port Specifies the port number for the primary or alternate gatekeeper.

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Register’s User
Information to Gatekeeper
Specifies whether to register the system to Polycom DMA 7000 for
H.235 .0 authentication.
When H.235.0 authentication is enabled, the gatekeeper ensures
that only trusted endpoints are allowed to access the gatekeeper.
Gatekeeper User Specifies the user name for registration with the Polycom DMA
server.
Gatekeeper Password Specifies the password for registration with the Polycom DMA
server.
System Prefix/E164. Specifies the E.164 number for the system.
System H.323Alias Specifies the H.323 alias for the system.
3 Click Update and a dialog box will pop up, in which you should confirm to restart
the system to apply the setting.
SIP Configuration (Optional)
If your network supports the Session Initiation Protocol (SIP), you can use SIP to
connect IP calls. The Polycom® RSS™ 4000 system supports only the integration with
Polycom DMA SIP server.
To configure the SIP settings:
1 Click System Config > Signaling Setting > SIP in the menu bar at the top of the
page.
2 Set the following parameters in the SIP page:
Table 1-4 SIP Parameters Description
Parameter Description
Enable SIP Specifies whether to enable the SIP in the system. You need to set
the SIP server-related parameters after this function is enabled.
Transport Type Specifies the transport layer protocol used for communicating with
the SIP server. It needs to be consistent with the protocol
supported by the SIP server.
Register to SIP Server Specifies whether to register the system to the Polycom DMA SIP
server.

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Parameter Description
SIP Server Specifies the IP address, connection port, and domain name of
the SIP server for registration service.
Register User Information Specifies the user name and password that authenticates the
system to the SIP Server.
Outbound Proxy Server For communication with the SIP server when the system is
configured on the internal network, an outbound proxy server is
required to implement traversal of the firewall or NAT. In this case,
you need to set the IP address and port number for the outbound
proxy server.
3 Click Update and confirm to restart the system to apply the setting.
Ready for Use
The system is now ready for use. For additional configuration instructions, refer to the
user guide.

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Maximum Capacity
Feature Description Device maximum capacity
Small Medium Large
Signaling Connection
How many devices can connect to a
Polycom® RSS™ 4000 simultaneously?
Note: Include connection types:
recording with live streaming, recording
only and playback.
15 15 15
Conference
Recording
How many conferences can be recorded
simultaneously?
Note: Include connection types:
recording with live streaming and
recording only.
5 10 15
Single-point
Conference Live
Streaming
How many single-point conferences can
be live streamed simultaneously?
Note: The conferences being live
streamed can also be recorded.
4 6 8
Multipoint Conference
Live Streaming
How many multipoint conferences can be
live streamed simultaneously?
Note: The conferences being live
streamed can also be recorded.
2 3 4
Playback
How many endpoints can connect to
Polycom® RSS™ 4000 to view playback
simultaneously?
15 15 15
Web Playback / Live
Streaming
How many web connections are
supported to view playback (or live
streaming) simultaneously?
Note: After purchasing and activating the
HD Live Streaming option, the web
playback (live streaming) connections will
increase from 100 to 200.
100/200
[128 kbps ~ 1024 kbps] – It supports
200 simultaneous archived
playbacks / live steaming;
(1024 kbps ~ 2048 kbps] – It
supports 100 simultaneous archived
playbacks / live streaming;
(2048 kbps ~ 4096 kbps] – It
supports 50 simultaneous archived
playbacks / live steaming.

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The resources used for playback, conference recording, and live streaming increase
progressively; and they are exclusive. For example, on a Small Model device, if there are
already four single-point conferences being live streamed (also being recorded.), and then
the fifth live streaming will be rejected, but one more recording and ten sessions of playback
are allowed.
TCP/UDP Port Usage
Usage Type Port Range
http TCP 80
https TCP 443
Trace (for technical support usage) UDP 60001(configurable)
Telnet TCP 23
SMTP TCP 25
RTSP Streaming
TCP 554
UDP(optional) Random
(for source port)
Endpoint
RAS UDP 1719
Q.931 Socket TCP 1720
H.245 Socket TCP 10000 – 10199
(configurable)
audio / video / data UDP 20000 – 20999
(configurable)
SIP BFCP
TCP 20000 – 20049
(configurable)
UDP 10000 – 10049
(configurable)

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Notes Regarding On Demand Archive and Live streaming
The UDP ports used for on demand archives and live streaming are randomly chosen
on Polycom® RSS™ 4000. You need to configure firewalls and Windows Media Player
for usage with Polycom® RSS™ 4000 on demand archives and live streaming.
Configuring Windows Media Player to receive streaming media
To use UDP ports to receive streaming media:
1 Launch Window Media Player on your computer;
2 Click Tools > Options > Network;
3 Enable RTSP/UDP (or UDP) and “Use ports”, and define the port range.
Open an outbound UDP port range matching what is used by Windows Media Player, or open
all UDP ports outbound from Polycom® RSS™ 4000 to effectively bypass the firewall for
outbound traffic. Also open the port range used by Windows Media Player for inbound traffic to
the viewing PC.
To use TCP ports to receive streaming media:
1 Launch Window Media Player on your computer;
2 Click Tools > Options > Network;
3 Disable RTSP/UDP (or UDP).
Disable UDP connections in WMP will force to use TCP Port 554 only.

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Hardware Specification
Parameter Description
Hardware Capability
Intel Xeon 2.33GHzx2, 4G RAM, 1TBx2 Hard disk
(Disk 1: 1TB / Disk 2(for mirroring): 1TB)
Note: V5.0 system has same capacity on both Disk 1 and Disk 2, but
500GB out of 1TB is reserved for Linux upgrade. After migrating to
v6.0 or later, this 500GB is available.
Form Factor 2U 19” rack mount
Height 89 mm
Width 441 mm
Depth 485 mm
Gross Weight 19.5 kg
Power Supply 700W ATX AC power supply w/PFC,
1 + 1 Redundant Power Supply
AC Voltage 100 - 240 VAC, 60-50 Hz, 10-4 Amps
Operation System Linux
Polycom Solution Support Services
Polycom Implementation and Maintenance services provide support for Polycom
solution components only. Additional services for supported third-party Unified
Communications (UC) environments integrated with Polycom solutions are
available from Polycom Global Services and its certified Partners. These additional
services will help customers successfully design, deploy, optimize and manage
Polycom visual communications within their UC environments. Professional
Services for Microsoft Integration is required for Polycom Conferencing for
Microsoft Outlook and Microsoft Office Communications Server integrations. For
additional information and details please see
http://www.polycom.com/services/professional_services/index.html or contact
your local Polycom representative.