Polycom RSS 2000 User manual

Polycom ™ RSS2000 V3.0.1.000
Getting Started Guide
General Safety Precautions
Follow these rules to ensure general safety:
• Keep the area around the Polycom RSS2000 unit clean, free of clutter
and well ventilated.
• Decide on a suitable location for the equipment rack that will hold
the RSS2000 unit and is near a grounded power outlet.
• Use a regulating uninterruptible power supply (UPS) to protect the
RSS2000 unit from power surges and voltage spikes, and to keep it
operating in case of a power failure.
Hardware Specification
Pentium 4, 2.8Mhz, 2G RAM, 250G Hardisk.
• Form Factor: 1U 19” rack mount
• Height: 1.73” (44 mm)
• Width: 16.83” (430 mm)
• Depth: 15.35” (390 mm)
• Gross Weight: 22.4 lbs (10.2 kg)
• Power Supply: Thermal controlled 220W
ATX AC power supply w/PFC
• AC Voltage: 100 - 240 VAC, 60-50 Hz, 5-3
Amps
Windows XPEK OS
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Preparations
Obtain the following information from your network administrator:
• RSS2000 unit, Subnet Mask and Default Gateway IP addresses
• Gatekeeper IP address, Prefix, and E.164 of the RSS2000.
Unpacking and Installing the RSS2000
1 Place the RSS2000 unit on a stable flat surface in the selected location.
2 To connect to the power source, insert the power cable into the
Power connector on the rear panel of the MGC+ unit and insert the
Power cable into the power source socket.
3Connect the lan cable to LAN1 in the back of the system.
4 Turn on the power switch.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Initial RSS2000 IP Configuration
The system is shipped with a default IP configuration:
IP Address:192.168.1.254
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
There are two ways to change the initial IP address of the sytem:
1. Via a cross over lan cable
2. Via a RS232 or Telnet Console.
Changing the initial IP address via a cross over lan cable
1. Connect a cross over lan cable to LAN1 in the RSS2000.
2. Set your laptop to the same segment of the RSS
a. For example (in your laptop IP config setting):
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

3. Open a browser and go to:
http://192.168.1.254
4. Login to the system.
User name: administrator
Password: polycom
5. Go to system configuration->IP setting and modify the IP address. You can set a static
IP or choose DHCP. Click the save button and then reset the system.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

2.Changing the initial IP address via an RS232 Console or Telnet
Another option to modify the IP address of the RSS2000 is using the RS232 console.
1.Connect to the RS232 port – and activate the console (9600, 8bits)
Login: polycom (or any administrator password)
When you first login to the console, you will see the current IP address of the system.
Help
? – show all available commands
Changing the IP Address:
set lan1 static 172.21.100.20 mask 255.255.224.0 [gw 172.21.96.254]
Reset Password (back to polycom)
A user may reset the password of the administrator to the default of ‘polycom’
reset password
Note:
The same process applies also for Telnet connections.
Only one console session can be active at any given time (either Telnet or RS232, not both).
The system is now ready for use. For additional configuration instructions, refer to the
user guide.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

RSS2000 Maximum Capacity
Scenario Description Maximum Capacity
Conference
Recording How many conferences can be
recorded simultaneously? 2 conference recording links, or 2 endpoints dialing in the same time. Only
1 recording session at a time may utilize
H.239.
Point to Point
recording How many point to point calls can
be recorded (if both are dialing into
the POLYCOM ™ RSS2000)?
1 point to point call can be recorded, as
the two connections to the recording
room utilize both available ports on the
RSS2000.
H323
Playback How many recordings can be
simultaneously played back in
H323?
10 recordings. This includes playback
from the local RSS2000, or from other
units in a clustering group.
Archive
playback
(WMV
Unicast)
How many streams/archives can be
simultaneously viewed (unicast)? 50 streams/archives. This is based on the Web Server’s capacity.
Archive
playback
(Multicast)
How many streams/archives can be
simultaneously viewed (multicast)? 2 streams can be viewed using the RSS2000 Multicast Viewer. The archives
must be enabled for multicast streaming.
See the User Guide for details.
Clustering How many RSS2000 devices can
be clustered in a single group? There is no limitation for the amount of RSS2000 devices that can be in a single
clustering group.
1.In clustering mode, each RSS2000 still
supports 10 H.323 playback sessions.
For example: One H.323 endpoint
connects to RSS-A to playback an
archive residing on RSS-B (B is in a
clustering group with A in this
example). The H.323 playback
resource it occupies is taken from
RSS-A, even though the archive
resides on RSS-B. RSS-A has 9
additional H.323 playback sessions
available, while RSS-B still has all 10
sessions available.
2. WMV playback via the archive list in
the web UI of a clustered RSS2000 will
utilize unicast streaming resources from
the RSS device where the archive
actually resides, not from the clustered
device that the user is connected to. Note
this is the reverse of the resource usage
behavior for H.323 playback.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Network TCP/UDP ports used by RSS2000
Usage Type Port Range
Manager TCP 81
Web TCP 80
https TCP 443
Trace UDP 30011
Gatekeeper UDP 1719
RAS UDP 1720
Q.931 Socket TCP 1720
H.245 Socket TCP 1730-1739
Live Broadcast TCP 1800-1801
Endpoint/
H.323
Audio / Video Data UDP 2000-2099
On demand Protocol TCP 554
On Demand Archive TCP (optional) 554
Media On Demand Archive UDP(optional) Random (for source port)
Notes Regarding On Demand Archive
The UDP ports used for on demand archives are randomly chosen. There are two ways to
configure firewalls and Windows Media Player for usage with RSS2000 on demand archives.
1) Open an outbound UDP port range matching what is used by Windows Media Player, or open
all UDP ports outbound from RSS2000 to effectively bypass the firewall for outbound traffic. Also
open the port range used by Windows Media Player for inbound traffic to the viewing PC. This
range is configurable in Windows Media Player, as seen in Figure 1 (Windows Media Player
defaults shown). The user can check RTSP/UDP, check ‘Use ports’ and define the port range.
2) Disable UDP connections in Windows Media Player to force a TCP-only connection. This
configuration utilizes only TCP port 554. As seen in Figure 2, unchecking RTSP/UDP removes
the user’s ability to specify a port range and forces all connections to use TCP 554 only.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Figure-1
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Figure-2
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Polycom ™ RSS2000 V3.0.1 Release Notes
RSS2000 V3.0.1 Upgrade User Guide
1. New Systems – New Installations
For new installations, an activation keycode must be entered before attempting to use the
RSS2000.
Process:
RSS2000 V3.x includes two type of activation keys:
Keycode definition:
Package Name Description
K-keycode Option Activation (Basic, Multicast, Clustering)
U-keycode New Version activation (Will not affect the current
installed options)
Log into RSS and go to Product Activation
Click Polycom Resource Center , go to the PRC and under product activation:
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

For a new installation, the system will be shipped with a K License. This will require the user to go
to the PRC and receive a K Keycode from the Single License number screen as shown in the
screenshots. Do not click ‘Retrieve Software Key Code’ in this step.
The user will receive a K Keycode with the enabled options (Basic, Clustering and/or Multicast).
Keep this keycode in your records.
After entering the K Keycode in the RSS2000 web UI activation screen, the user will need to go
back to the PRC and generate a U Keycode to permit a software upgrade. This is done in the
Single Upgrade Key Code page shown below, accessed by clicking the Retrieve Software Key
Code button.
Users upgrading from version 3.0 to version 3.0.1 do not require an upgrade keycode.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Enter 3.0 in the Version field and enter the RSS2000 Serial Number in the Serial Number field.
The user will receive a U-Key code permitting activation of Version 3.x software. This keycode will
also need to be entered in the product activation section on the RSS2000 Web UI):
After entering both the K Keycode AND the U keycode, the RSS2000 will be ready for use with
the enabled options:
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

2. Existing Systems (Software upgrade only, no new installation)
Preparation before Upgrade
1: Obtain the 3.0.1 upgrade package and activation keys from the Polycom website or your local
service center. Save the software and keycodes on your PC.(For more details , please see the
RSS2000 Version 3 User Guide.)
Ugrade package definition
Package Name Description
Part1:
RSS2000.3.0.1.0_part1_full function_with
English&Japanes&Chinese . pkg
With full support for voice prompts and web UI in English,
Japanese, and Chinese.
Part2:
RSS2000.3.0.1.0_part2_additional language.
Pkg
Includes full support for voice prompts and web UI in all
additional languages (but not English, Japanese, or
Chinese)
Keycode definition
Package Name Description
K-keycode Option Activation (Basic, Multicast, Clustering)
U-keycode New Version activation (Will not affect the current
installed options)
NOTE:
zFor an RSS2000 running version 1.0, K-keycode and U-keycode are both needed.
zFor an RSS2000 running version 2.0, only the U-keycode is needed. (The U-keycode
permits the upgrade to the new software version, but does not control options activation. For
additional options, an appropriate K-Keycode must be purchased).
zFor an RSS2000 running version 3.0, there is no need to perform any activations whatsoever
in order to upgrade to version 3.0.1.
How to generate keycodes
Please refer to the instructions and screenshots in the “New Installation” section above.
NOTE:
zBefore the upgrade, please check the currently installed software version. There is a
different process for each upgrade as noted above.
zKeep the RSS2000 powered on and connected to the network during the upgrade.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Upgrade from 1.0 to 3.0.1
1: Download upgrade package to RSS
a) Log in to the RSS and browse to the System Configuration > Upgrade/Reset System
page.
b) Download the “RSS2000.3.0.1.0_part1_full function_with English &Japanes &
Chinese.pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait
5 minutes before attempting to log in.
Note: For more details on the file download process, please read the RSS2000 Version 3 User
Guide.
2: Activate RSS Keycode
a) After rebooting and waiting 5 minutes, log into the RSS and browse to the System
Information > Product Activation page.
b) Paste the U-Keycode and click save .
c) Paste the K-Keycode and click save .
Note: There is no need to restart after entering keycodes.
3: Check the software version and activation status
Browse to the System Information > Product Information page
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Ensure that the version number, Activation Status, V3.0 Key code activation, and any
expected options are properly displayed. (Note on multicast and clustering options: If
these options were not purchased, they will not display as activated.)
Note:
At this point the RSS can support English, Chinese and Japanese languages. If you want
additional language options, you need to download and install the second package with additional
language options. For additional language options installation, please refer to “Additional
Language Support.”
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Upgrade from 2.0 to 3.0.1
1: Download upgrade package to RSS
a) Log in to the RSS and browse to the System Configuration > Upgrade/Reset System
page.
b) Download the “RSS2000.3.0.1.0_part1_full function_with English &Japanes &
Chinese.pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait
5 minutes before attempting to log in.
Note: For more details on the file download process, please read the RSS2000 Version 3 User
Guide.
2: Activate RSS Keycode
a) After rebooting and waiting 5 minutes, log into the RSS and browse to the System
Information > Product Activation page.
b) Paste the U-Keycode and click save .
c) Paste the K-Keycode and click save ( If you have new option ) .
Notes : There is no need to restart after entering keycodes..
3: Check the status
Go to “ . - System information > Product Information” page
Ensure that the version number, Activation Status, V3.0 Key code activation, and any
expected options are properly displayed. (Note on multicast and clustering options: If
these options were not purchased, they will not display as activated.)
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Note:
At this point the RSS can support English, Chinese and Japanese languages. If you want
additional language options, you need to download and install the second package with additional
language options. For additional language options installation, please refer to “Additional
Language Support.”
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Upgrade from 3.0 to 3.0.1
1: Download upgrade package to RSS
c) Log in to the RSS and browse to the System Configuration > Upgrade/Reset System
page.
d) Download the “RSS2000.3.0.1.0_part1_full function_with English &Japanes &
Chinese.pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait
5 minutes before attempting to log in.
Note: For more details on the file download process, please read the RSS2000 Version 3 User
Guide.
2: Check the status
Go to “ . - System information > Product Information” page
Ensure that the version number, Activation Status, V3.0 Key code activation, and any
expected options are properly displayed. (Note on multicast and clustering options: If
these options were not purchased, they will not display as activated.)
Note:
At this point the RSS can support English, Chinese and Japanese languages. If you want
additional language options, you need to download and install the second package with additional
language options. For additional language options installation, please refer to “Additional
Language Support.”
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

Additional Language Support
To enable an RSS2000 to support additional languages ( but not English, Chinese, or Japanese),
follow this process.
Image version check
Please check the RSS2000 image version following the commands below. Only an RSS2000 with
image version 5 or above can utilize additional language support.
1: Click on Start>Run>Enter “telnet 172.21.103.127 23” (without quotation marks), and Click OK.
NOTE: The IP address above is for EXAMPLE ONLY. Please replace it with your RSS2000 IP
address.
2: You will see a command prompt window after the command is executed. The window should
look like below.
3: Enter the password for your RSS2000. As a reminder, the default password is polycom. A
system welcome screen appears.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes

4: At the command prompt, enter “imageversion” (without quotation marks)
5: If the version number is “5” (see the screenshot below), this indicates that the RSS2000 can
be utilized with additional language options.
6: If the image version is not 5, it will show unknown version. This means that in order to
support additional languages, you will need to refresh the image.,The unknown version image
does not have full support for additional languages - please contact your service provider for
assistance modifying the image version.
Upgrade additional language package
a) Log in to the RSS and browse to the System Configuration > Upgrade/Reset System
page .
b) Download the “RSS2000.3.0.1.0_part2_addtional languages.pkg” file to the RSS,
wait 10 minutes, then restart the RSS from the web UI.
DOC2207B RSS2000 V3 0 1 Getting Started Guide + Release Notes