
2
1. Remove all ornaments and decorations. For pre-lit trees, first unplug extension cord from the wall outlet and then disconnect
light extension cord between each section of the tree.
2. Disassemble the tree from the top to the bottom. Start with the tree top and gently lift straight up to remove from section
below and fold all branches toward the pole.
3. In case of difficulty separating the tree pole (trunk), apply a small amount of lubricant at the joint and rotate the upper pole in
both directions. Lift up the upper pole again.
4. Continue by gently lifting straight up each section(s) from the section below and fold all branches toward the pole until the
bottom section is removed from the tree stand.
5. Carefully place all tree sections into shipping box and tape it shut.
6.When not in use, please store your tree in a cool, dry place away from sunlight. Exposing your tree to excessive heat or humidity
may damage your tree.
STORAGE INSTRUCTIONS
For Pre-lit Trees, If The Tree Does Not Illuminate
1. Please check to make sure that all plugs are properly connected according to the color labels indicated in Fig.B and the power
cord is plugged into the wall outlet. Refer to assembly guide for instructions.
2. Please check for blown fuses at the light string plugs and power cord plug. Replace as needed.
Note: Please make sure to use appropriate replacement fuses as indicated on the light string plug and power cord plug.
3. Please check for loose, broken or missing light bulbs and replace as needed.
Loose Hinge Pin
1. Extra hinge pins are included for repairing the hinges.
Place the branch into the slot of the bracket.
2. Insert a new hinge pin through the hole and secure
using the retainer washer. (See Fig. D)
TROUBLESHOOTING TIPS
Each tree includes hinge pins/washers, and spare bulbs and fuses are also included.
If extra parts are needed, please contact our customer service center.
SPARE PARTS
CUSTOMER SERVICE FOR CHRISTMAS TREES
For any questions, assistance, or missing parts, Do Not Return To Place Of Purchase.Please contact us at +1 (888) 919-0070
or visit our website at www.polygroupstore.com. One of our customer service representatives will be happy to assist you.
TREE ID# IS LOCATED ON END PANEL OF BOX.TREE ID# IS REQUIRED WHEN REQUESTING REPLACEMENT PARTS.
Customer Name:
Address:(No P.O. Boxes)
City & State:
Zip Code:
Day Phone:
Date Purchased:
Tree ID#:
Tree UPC#:
Store Purchased:
Specify Problem:
Polygroup® Trading Limited (hereinafter “Polygroup®”) provides a Limited Warranty against defects in material and workmanship.
This Limited Warranty only applies to the original purchaser, and only applies with proof of purchase. Should the purchaser or
others modify or repair the product themselves or by unauthorized persons; use for commercial purposes; use the product in
contravention of the instructions with regards to set-up and use; use improper voltage or accessories; abuse the product in any
way; misuse through accident or negligence, this Warranty will not apply. This Limited Warranty does not cover consequential
damages, including normal wear-and-tear, nor acts of God or events outside the control of Polygroup®.
Polygroup® is pleased to repair or replace products for five (5) years for Un-lit trees and two (2) years for Pre-lit trees against
manufacturer defects on parts from the date of purchase. Please keep your original store sales receipt, as this proof of purchase
will be required and must accompany warranty claims to Polygroup® or its designated agents.
IN NO EVENT SHALL Polygroup®, ITS AUTHORIZED AGENTS, RELATED ENTITIES, OR EMPLOYEES BE LIABLE TO THE BUYER OR ANY
OTHER PARTY FOR DIRECT OR CONSEQUENTIAL DAMAGES, including, but not limited to, injury, loss of income, and property
damage. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may
not apply to you.
This Limited Warranty is not extended to close-outs, factory seconds, donated items, or resold products (i.e. garage sales, online
auctions, or online retailers not purchasing the products directly from a Polygroup® company). Any issues with items purchased
from these types of vendors / sellers will need to be addressed directly with them.
LIMITED WARRANTY