PortionPro Rx PPRX1700 User manual

Your Unique Prescribed Solution for
Accurate, Chaos-Free Pet Feeding.
User Manual
Model PPRX1700
Read all instructions carefully before using your new PortionPro Rx.
Please keep this guide in a handy spot for future reference.

ii
●PortionPro Rx is for use with dry food only, kibble sized
5⁄8"or less. Do not use wet, canned, semi-moist, moist,
raw, oddly sized, or dehydrated food in the feeder.
●Do not immerse or submerge the LCD screen,
control panel, or PortionPro Rx base in water at any
time, as this will damage electrical components.
●Do not expose any parts of the PortionPro Rx
to a water temperature greater than 165°F.
●Do not place any objects on top of the
PortionPro Rx or cover the PortionPro Rx.
●Dispose of all packaging materials properly.
Some items are bagged in plastic; keep these
bags away from children and pets.
●Do not allow small children to play with, in, or
around the PortionPro Rx.
●For indoor use only. Do not use outside.
●Place the PortionPro Rx on a sturdy, level surface only.
●Do not put any foreign objects into the
PortionPro Rx or its components.
●Do not disassemble the PortionPro Rx or feeder
base components, other than lifting out removable
parts for cleaning as specified in this manual.
●PortionPro Rx is intended for use by dogs and
cats only. Dogs and cats using the PortionPro Rx
should be more than 8 weeks of age and weigh
more than 2 lbs. The PortionPro Rx has been
designed for dogs weighing up to 65 lbs.
●Do not use the PortionPro Rx for other than
intended use.
●Do not place the power cord or plug into water
or other liquids.
●Do not handle the AC adapter with wet hands. Remove
any dirt or liquids from the power plug before use.
●Do not let the power cord hang over the edge of
the table or counter or touch any hot surface.
●Unplug the PortionPro Rx from outlet when
not in use or before cleaning.
●Do not unplug the PortionPro Rx by pulling on
the power cord. To unplug, grasp the power
adapter and pull the plug from the outlet.
Read All Instructions and Save for Reference:
Important Safety Information WARNING: When using electrical appliances,
basic safety precautions should always be
followed. Improper use may result in risk of
serious injury or death.

iii
●Do not operate the PortionPro Rx if it has a
damaged power cord, power adapter, or plug or if it
malfunctions or has been dropped or damaged in
any manner. Call Vet Innovations at 877-VET-PPRx
(877-838-7779) for prompt assistance.
●As with any portable appliance, do not place the
PortionPro Rx near a hot gas or electric burner or
in a heated oven.
●Do not place the PortionPro Rx where it can fall
or be pulled into a tub or sink.
●If the PortionPro Rx plug gets wet, turn o the
electricity to that wall outlet. Do not try to
unplug the device.
●Examine the PortionPro Rx before using. Do not
plug in if there is liquid on or any damage to the
power cord, power adapter, or plug prongs.
●To avoid tripping, position the power cord out
of walkways.
●Do not clean the PortionPro Rx or any removable
parts with harsh cleansers, steel wool pads,
or other abrasive materials. Use soft, damp
cloths and mild soaps for cleaning.
●Avoid contact with moving PortionPro Rx parts,
e.g., the food belt when it is dispensing food.
●Do not allow small children or pets to chew
on any parts of the PortionPro Rx.
●Do not attempt PortionPro Rx repairs yourself.
Call Vet Innovations at 877-VET-PPRx
(877-838-7779) for assistance.
●If an extension cord is needed, use only
UL-approved cords.
●Do not modify the PortionPro Rx or use attachments
or replacement parts not provided by the manufacturer.
●Do not lift the PortionPro Rx using the lid, food bin,
bowl, or bowl receptacle area. Lift and carry the
PortionPro Rx using both hands on the feeder base
while keeping the feeder in an upright position.
WARNING: It is important to routinely monitor your pet’s eating habits.
WARNING: Do not put pet’s medication into the PortionPro Rx.
WARNING: After unpacking your PortionPro
Rx, dispose of all packaging materials properly.
The cardboard box and supporting inserts may
be recycled. Some items are bagged in plastic.
Always keep plastic away from children and pets.

iv
Call
Call Vet Innovations directly at:
877-VET-PPRx (877-838-7779)
Monday through Friday
8 am to 5 pm EST
Email
Email Vet Innovations’ technical specialists at:
[e-mail]
Write
Vet Innovations, Inc.
Suite West, 267 Spielman Highway
Burlington, CT 06013
Web
For additional information or to contact us via our
websites, please visit:
portionprorx.com
vetinnovations.com
Contact Us
iv

1
Table of Contents
Important Safety Information .....................................................ii
Components ..................................................................2
Key Definitions ................................................................4
Operating Guide ...............................................................7
—Getting Started ..............................................................7
—Programming Your PortionPro Rx .................................................8
—Pairing a Tag to the PortionPro Rx .................................................11
Tips and Terms, Plus Additional Programming Options ...................................14
Acclimation Guide .............................................................17
Alert Codes and Troubleshooting ..................................................22
Care and Cleaning .............................................................28
Warranty ...................................................................30

2
1 Components
A. Food Bin Lid
B. Lid Tab
C. Finger Grips
D. Food Bin
E. Control Panel
F. Food Bowl Door
G. Food Bowl
H. Food Bowl Receptacle
I. Feeder Base
J. Power Supply
K. Tag
L. LCD Screen
M. Button
N. Button
O. Button
P. Food Belt System
Q. Food Belt
R. Food Belt Cartridge
S. Food Gate
T. Bowl Door Tracks
U. Food Clean-out Cavity
V. Cord Wrap Spools
W. Power Input Socket
X. Power Input Pin
Y. Power Adapter with Plug
Z. Belt Release Button
A
D
F
E
I
L
E
M
N
O

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PortionPro Rx™
www.portionprorx.com
Model: PPRX1700
Input: 5V-3AIndooruse only
Made in China
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,
including interference that may cause undesired operation.
US Patents and Patents Pending
A
B
C
D
E
G
H
I
J
K
WZ
Y
X
P
QR
S
T
U
V
Top View
Bottom View
I

4
Assigned Pet/Tag The pet you
select to wear a collar tag that you
have assigned and paired with one
PortionPro Rx feeder. When the
assigned pet wearing the assigned
tag nears the assigned feeder, the
food bowl door will open, allowing
access to dispensed food.
Cat Setting When you set your
PortionPro Rx for use with a cat,
the feeder allows you to select 6,
4, or 2 meals in a 24-hour period.
Change Settings This function on
the PortionPro Rx menu screen
allows you to pair/add a new tag
to a particular PortionPro Rx feed-
er or to modify any of your cur-
rent feeder settings, such as cat or
dog, total daily cups of food, etc.
See page 15 for
step-by-step instructions.
Clock Displays the current time
or the time of the first scheduled
daily meal by AM/PM, hours,
and minutes.
Computer Reset This function
allows you to reset the computer
chip in your PortionPro Rx while
retaining all existing settings. See
page 14 for instructions.
Control Panel Area on the top left
side of the feeder that includes
the three-button navigation panel
and LCD screen with indicators
to provide you with setup options
and ongoing PortionPro Rx
operating information.
Control Panel Buttons The three
navigation buttons labeled , ,
and – that enable you to program
and control the PortionPro Rx.
Dog Setting When you set your
PortionPro Rx for use with a dog,
the feeder allows you to select 2
or 3 meals per 24-hour period.
Factory Reset This function
allows you to erase all current
settings programmed into your
PortionPro Rx and clear its
memory of any existing assigned
collar tags. This is especially
important to do when replacing
an old tag so that the feeder
does not display missing tag
alerts. See page 15 for further
instructions about how to perform
a factory reset.
2 Key Definitions

5
Food Bowl Ceramic-coated
steel bowl provides durability
and microbe resistance. This
removable bowl has a 2-cup
capacity and catches dry pet
food dispensed through the
food gate.
Food Bowl Door Motorized door
covering the food bowl.
Food Bowl Receptacle Area in
the feeder base that holds the
removable food bowl in place.
Feeder Base Main part of the
PortionPro Rx containing the food
bowl receptacle and control panel.
The base houses the removable
parts, including the food bin, food
belt system, and bowl.
Finger Grips Tabs to grasp,
detach, and remove the food bin
lid to access the food bin.
Food Belt System Moves kibble
from the food bin and dispenses
it through the food gate into the
ceramic-coated food bowl.
Food Bin Holds dry cat or dog
food with about a 30-cup capacity.
Food Bin Lid Fits on top of the
food bin and clicks into place to
protect food and feeder parts
from dust and debris while
preventing access by pets.
Food Gate The swinging flap
covering the opening between
the food belt system and the
bowl. The food gate prevents the
assigned pet from stealing excess
food by blocking access to the
food bin and triggering the bowl
door to close if the gate is moved
while the bowl door is open.
Food-Grade Materials Materials
of high quality that can come
in contact with food without
changing its qualities or aecting
its level of purity.
Indicator Icons Images displayed
on the LCD screen to indicate
when food is being dispensed and
whether the food bowl door is
open or shut.
LCD Screen Liquid crystal display
screen on the control panel that
visually displays words and icons
to help you program and use
the feeder.

6
LCD Screen Indicators Text
or icons that guide you through
programming and indicate
feeder settings or current
operating mode.
Menu Screen The menu screen
enables you to change the
settings on your PortionPro Rx
without doing a complete factory
reset. See page 15 for instructions
on how to enter the menu screen.
Number of Meals Per Day
Indicates the number of meals the
feeder is currently programmed to
dispense during a 24-hour period.
Power Supply AC input with
low-voltage, pet-safe DC output. .
Self-contained unit includes a
power adapter with plug, cord,
and power input pin for
connecting the feeder to a
standard electrical outlet.
Run (Mode) LCD screen message
indicating that the feeder has
been programmed and is on and
running as set up.
Tag Pet collar tag with patented
Pet Field Communication™
(PFC) technology. An
embedded chip enables each
tag to either be
assigned or
unassigned to
a particular
PortionPro Rx
feeder, controlling
individual pet access to food
in an individual PortionPro Rx.
Total Cups of Food Per Day
Available total daily food
quantities range in 1⁄8-cup
increments from ½ cup to 3 cups
and in ¼-cup increments from
3 cups to 6 cups. For dogs fed
2 times a day, 4 cups total is the
maximum daily food quantity.
Unassigned Pet/Tag A pet
wearing a collar tag that is not
assigned for use with a
particular PortionPro Rx feeder.
This pet will be unable to access
food dispensed into that
PortionPro Rx bowl. A pet (tag)
may be assigned for use with one
PortionPro Rx and unassigned for
use with all other PortionPro Rx
feeders. Or a tag may be
unassigned for all feeders; in this
case, the tag will not allow access
to food in any PortionPro Rx
feeder bowl.

7
3 Operating Guide
Getting Started
Clean removable parts prior to
first use. Please see page 28 for
important and complete
PortionPro Rx cleaning steps.
Assemble Your PortionPro Rx
After all parts have been removed
from the packaging, washed, and
thoroughly dried, you’re ready
for the simple assembly and
programming of your new
PortionPro Rx:
1. Reinsert the food belt system
by depressing the button in the
feeder base 1and snapping
the system into place at the
bottom of the feeder base.
2. Replace the food bin by setting
it back in place directly on
top of the feeder base with
the small square-shaped
opening on the bottom
above the food belt system.
3. Replace the food bin lid
by inserting the lid tab into
the top of the food bin and
snapping the lid closed on the
right side near the finger grips.
The lid will remain in place
until you squeeze both finger
grips together to remove it.
4. Insert the food bowl by
using the finger grip tab
to place the bowl into the
food bowl receptacle. Press
down to ensure it is fully
seated in the opening.
Read All Instructions Before Using
Your New PortionPro Rx Feeder
Select the Right Location for
Your PortionPro Rx
For best results, the ideal location
for your PortionPro Rx will meet
the following criteria:
●Flat, stable floor surface
●Within 6 feet of a
standard wall outlet
●In a low-trac, yet
accessible area (e.g., kitchen
nook or utility room)
●In a position where the
front and sides of the
PortionPro Rx are easily
accessible to your pet
●At least 6 feet away from
other PortionPro Rx feeders
1

8
●Thread the cord through
the opening near the
cord wrap spools.
●Plug the PortionPro Rx
into a nearby standard
electrical outlet.
You are now ready to program
your new PortionPro Rx!
Programming Your
PortionPro Rx
Keep in mind that you are
programming the PortionPro Rx
to feed one pet in your
household. You will need to
repeat the following steps for
each additional PortionPro Rx
you would like to set up.
If you will be using multiple
PortionPro Rx feeders, set up
one feeder at a time. Attempting
to program more than one
PortionPro Rx simultaneously
will interfere with the pairing of
the assigned collar tags.
Plug In Your PortionPro Rx
●Insert the power input pin
on the power supply into the
power input socket on the
bottom of the feeder base.
●If necessary, wrap extra
cord around the cord wrap
spools on the bottom
of the feeder base.
Your PortionPro Rx will
automatically enter programming
mode when the power supply is
initially plugged into a standard
electrical outlet. The LCD screen
will appear as shown here until
you program the device.
●To program your feeder, follow
the step-by-step guide below.
●As you complete each
step, the PortionPro Rx
will automatically move
you to the next step.
●Follow the “Next Select”
prompts at the top left side
of the LCD screen as you
move through the steps.
●Refer to the Control Button
Guide on the next page to
learn how the buttons function.
Start With:
Assembled PortionPro Rx
Any additional PortionPro Rx feeder
Collar tag(s)
Power supply
Outlet
At least 6 feet
Within
6 feet
At least
3 feet
Programming Mode

9
3. Set Current Minutes
4. Select Cat or Dog
Use or to scroll through
options during setup.
(TIP: Hold down or to
scroll more rapidly.)
Press to enter your
choice for each step.
Hold for 2 seconds to
go back one step. Repeat
to go back another step.
Set Current Time and Select
Cat or Dog
Begin by pressing and to
set AM or PM, then follow “next
select” prompts for each step:
Control Button Guide
1. Set AM or PM
2. Set Current Hour
Set Number and Time
of Daily Meals
For a Cat:
You may select 6 (recommended),
4, or 2 meals per 24-hour period.
Veterinary experts agree cats should
be fed 6 small meals per day.
Meal times are automatically
spaced as follows:
●6 meals/day = meals dispensed
every 4 hours beginning
at the first meal time
●4 meals/day = meals dispensed
at the times you program
●2 meals/day = meals dispensed
at the times you program
Set First Daily Meal Time
Set the time for your pet’s first meal
of the day the same way you set
the current time in Step 1. If you
are feeding your cat 2 or 4 meals
per day, set the time of each meal.
If you are feeding your cat 6 meals
per day, the PortionPro Rx will
automatically schedule the
remaining meal times.
(See example on next page.)
Select 6, 4, or 2 meals
For 6 meals/day, set First Daily Meal Time.
For 4 or 2 meals/day, set each Meal Time.

10
Example for a Cat:
6 meals/day schedule with the
first meal at 6 AM:
●Meal 1 = 6 AM
●Meal 2 = 10 AM
●Meal 3 = 2 PM
●Meal 4 = 6 PM
●Meal 5 = 10 PM
●Meal 6 = 2 AM
For a Dog:
You may select either 2 or 3
meals per day for a dog.
Follow the “Next Select” prompts
to Select First Meal Time, then the
time for Meal 2, and finally the
time for Meal 3 (if you chose 3
meals per day for your dog).
Select Total Cups of
Food Per Day
(24-Hour Period)
PortionPro Rx will divide the total
cups of food per day equally
among the number of daily meals.
For a Cat:
●The total daily food amount
can be set in 1⁄8-cup increments
ranging from ½ cup to 3 cups
and in ¼-cup increments
from 3 cups to 4 cups.
●Press to select.
For a Dog:
●If you set the feeder for 2
meals per day for a dog,
4 cups is the maximum
daily food total allowed.
●If you select 3 meals per day,
the total daily food amount
can be set in 1⁄8-cup
For dog select 2 or 3 meals per day
Set Each Daily Meal Time
Select total cups of food for a cat
Select total cups of food for a dog

11
increments ranging from
½ cup to 3 cups and in
¼-cup increments from
3 cups to 6 cups.
●Press to select.
Assigned Pet = the bowl
door opens for this pet.
Unassigned Pet = the
bowl door closes and will
not open for this pet.
Select Running Mode
●The LCD screen will prompt
you to select either a “closed”
or “open” running mode
for your PortionPro Rx.
●In CLOSED mode, the bowl
door remains closed unless an
assigned pet approaches. If an
assigned pet is eating when an
unassigned pet approaches,
then the food bowl door will
close to prevent food stealing.
●In OPEN mode, the
bowl door remains open
Keeps food bowl
door open unless
an unassigned pet
approaches
Keeps food bowl
door closed unless
an assigned pet
approaches
unless an unassigned pet
approaches the area. When an
unassigned pet approaches,
the bowl door will close.
Pairing A Pet Field
Communication™Tag
to the PortionPro Rx
The “Next Select” screen will
prompt you to pair a collar tag
for use by an assigned pet. You
need to have a tag for each pet in
your home. Note that all tags are
the same (unassigned) until you
assign them for use with a
particular PortionPro Rx. Follow
these steps to assign a tag for use
with this PortionPro Rx.
Assign a tag to the PortionPro Rx.
Step 1 Hold any one tag next to
the LCD screen.
Step 2 The LCD screen will show
the tag icon, the number “1”, and
the and icons will be blinking.
While holding the tag next to the
PortionPro Rx, press to make
this an assigned tag and to
make this an unassigned tag.
Note: If you plan to run your
PortionPro Rx in open mode
and an assigned pet will not be
wearing a collar, do not assign
a tag to that pet. At least one
tag must be paired to each
PortionPro Rx as either assigned
or unassigned.

12
*IMPORTANT: There is no need
to pair any other tags. They
are automatically paired as
unassigned tags.
To pair multiple tags for use
with this PortionPro Rx:
●Before completing Step 4
above, bring another tag next
to the PortionPro Rx LCD
screen and keep it there. The
screen will show the tag icon
and “2.” While holding the
tag in this position, repeat
the steps to pair the tag as
assigned or unassigned.
●If you would like to pair more
tags to this PortionPro Rx,
simply repeat these steps
for one tag at a time.
●If more than 1 unpaired tag is in
range, the LCD screen will read ERR.
●When you are finished
assigning or unassigning
all tags, press again to
complete programming.
You’re finished
programming your PPRx!
The LCD screen will now display
CLOSED MODE RUN or OPEN
MODE RUN based on your
selection, along with the current
time, your selection of dog or cat
setting, and a food bowl icon in
the lower right corner.
Step 3 To confirm your selection,
press the button.
Step 4 If this is the only tag you
want to assign for use with this
PortionPro Rx, press again to
complete setup.
If you select then the icon
will flash. If you select then the
icon will flash.

13
Attach tag ring
to D-ring on
pet’s collar
Attach Tag(s) to Collar(s)
of Pet(s)
●The logo on the tag should
face away from the pet.
This pet (or pets) is now
assigned exclusive access
to this PortionPro Rx.
●If you are setting up only one
PortionPro Rx, attach any
remaining unassigned tags to
the collars of all other pets in
your home. These unassigned
tags will not open the
PortionPro Rx food bowl door.
Fill Food Bin
Use only one type
of dry food at any
given time in each
PortionPro Rx, with
kibble sized 5⁄8”
diameter or less.
Fill Food Bin
●Remove the food bin lid
by squeezing both finger
grips and lifting.
●Fill the food bin with your pet’s
usual dry food to about one
inch from the top of the bin.
●Replace the food bin lid, making
sure that the lid tab slides
into the slot near the LCD
screen and the lid locks into
place on the opposite side.
Final Steps
To set up more than one
PortionPro Rx in your home:
●Separate PortionPro Rx feeders
by a distance of at least 6 feet.
●Repeat the previous programming
steps for each PortionPro Rx.
●Assign collar tags for each
pet as you set up his or
her PortionPro Rx. Each
assigned tag will only open
the PortionPro Rx it has been
specifically assigned to access.
All pets must wear either an
assigned or unassigned tag to
control their access to each
PortionPro Rx placed in your home.
The button will be green when
an assigned pet comes into range
of the assigned PortionPro Rx, and
will be red when an unassigned
pet is in range.
Congratulations!
Your PortionPro Rx feeding
system is now ready to use!
See the simple tips starting on
page 17 and in the enclosed
Acclimation Guide to help you
and your pets quickly adapt to the
PortionPro Rx.

14
To dispense 1 mealTo open OR close
food bowl door
Manual Operation
Note: These functions require
all collar tags (and pets wearing
them) to be at least 3 feet away
from the PortionPro Rx. You will
know that all tags are out of
range if the control panel
buttons are blue.
To Manually Open or Close the
Bowl Door (Closed mode only)
To open OR close the bowl door,
hold both and at the same
time for 2 seconds.
To Manually Dispense a Meal
To dispense 1 meal, hold
both and at the same time
for about 2 seconds until food
begins dispensing.
Important Functions
Computer Reset To reset the
computer chip in your
PortionPro Rx, simply unplug
your feeder from the wall outlet,
wait a few seconds, and then plug
it back into the wall outlet. The
PortionPro Rx computer chip will
reset, yet it will retain all of your
existing programmed settings.
Factory Reset This function
allows you to erase all current
settings programmed into your
PortionPro Rx and clear its
memory of any existing assigned
collar tags. This is especially
important to do when replacing
an old tag so the feeder does not
display missing tag alerts. To do
a Factory Reset, first unplug the
feeder. Then, hold while
plugging the PortionPro Rx power
supply back into a wall outlet.
Once the feeder is plugged in
again, release the button. All
current settings will be erased
and can be reprogrammed.
Info Screens Four information
screens update you on past and
4 Tips and Terms Plus Additional Programming Options
At least
3 feet

15
future meals for your pet. Press
and hold the button for 2
seconds. Your PortionPro Rx will
show you:
●2nd prior meal time with a
to indicate successful meal
delivery or to indicate an
unsuccessful meal delivery
●Most recent meal time with
a to indicate successful
meal delivery or to indicate
an unsuccessful meal delivery
●Next meal time
●Total cups of food per day
Menu Screen The menu screen
will enable you to change the
settings or operating mode of
your PortionPro Rx. To enter the
menu screen, hold for 2 seconds.
The LCD screen will display
MODE, SETTINGS, RUN, and
STOP.
●Use or to scroll to
any of these 4 options.
●When the desired option
blinks, press again.
●If you inadvertently enter
the menu screen, simply
scroll to RUN and press .
Mode
To change between OPEN and
CLOSED mode:
●Enter the menu screen by
pressing and holding
for 2 seconds.
●Scroll to MODE and press .
●Use or to select either
OPEN or CLOSED mode.
Press to confirm selection.
CLOSED mode means that your
PortionPro Rx will operate with
the bowl door closed unless an
assigned pet comes within 2
feet. OPEN mode means that
your PortionPro Rx will operate
with the bowl door open unless
an unassigned pet comes
within 2 feet.
Settings
To change any of your existing
settings such as Meals Per Day,
enter the menu screen by holding
for 2 seconds. Scroll to
SETTINGS and press .
Follow the same steps used for
setting up your PortionPro Rx.
When changing the existing
settings, there is no need to
reassign the pet to its feeder.
Press to accept the current pet
assignment. If you want to change
one of the tag assignments,
simply bring that tag into range
Hold for 2 seconds to enter
the menu screen
Initial Menu Screen

16
and repeat the steps for pairing
a collar tag. (See page 11.) Then
press again to return to RUN
mode.*
*If you have entered SETTINGS by mistake,
simply cycle through all settings or wait 5
minutes for normal operation to resume.
Run
Select this option on the menu
screen if your PortionPro Rx has
been set on STOP and you would
like to resume normal feeder
operation.
●In the main menu screen,
use or to scroll to
the word RUN. When
RUN blinks, press .
●Your PortionPro Rx is now
in RUN mode and will
resume normal operation.
Stop
Select this option on the menu
screen if you would like to
temporarily pause all operations
of your PortionPro Rx, including
food dispensing and the bowl
door open and close functions.
●In the main menu screen,
use or to scroll to
the word STOP. When
STOP blinks, press .
●Your PortionPro Rx is now
in STOP mode and the LCD
screen will turn o. The
button will glow red and
the button will glow green.
NOTE: After 5 minutes of inactivity
while in the menu screen or any
screen it leads to, the PortionPro
Rx will automatically return to the
previous operating mode and use
any new confirmed settings or
unchanged existing settings.
If you have any questions as you and your pets are getting started with
the PortionPro Rx, call 877-VET-PPRx (877-838-7779) or email
[e-mail] for assistance from a Vet Innovations
technical specialist.