Positron IP304C User manual
IP304C - User Manual
User Manual for
IP304C Phone
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Notice
Copyright
Copyright © 2015 Positron Telecommunication Systems. All rights reserved.
Positron Telecommunication Systems owns all the right to revise and change this document at any time. And
all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts
of this document may be used or reproduced, transmitted by the third parties for any purposes without the
express written permission of Positron Telecommunication Systems.
When this document is made available on Positron’s web page, Positron Telecommunication Systems gives its
right to download and print copies of this content only for private use as a user manual. No parts shall have
the right to alter, modify or use as commercial means without the express written permission of Positron
Telecommunication Systems.
Safety cautions
To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or
internal electronics of the phone.
FCC Statement
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. This device complies with part 15 of the FCC Rules.
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Table of Content
Getting Started....................................................................................................................................................6
Packing List....................................................................................................................................................6
Phone Installation ......................................................................................................................................... 8
1. Attach the Foot stand ........................................................................................................................................8
2. Connect the Handset and optional Headset .....................................................................................................8
3. Connect the Network and Power ......................................................................................................................9
Initialization ..................................................................................................................................................9
Status ..........................................................................................................................................................10
Registration.................................................................................................................................................12
Idle Screen ..................................................................................................................................................14
Getting Familiar with the Phone.....................................................................................................................15
Hardware Components Preview .................................................................................................................15
Icon Preview................................................................................................................................................ 17
LED Instruction............................................................................................................................................ 20
Power Indicator LED ............................................................................................................................................20
Line LED: (Line Key set as Line)............................................................................................................................20
BLF or BLF List Key LED: (Line Key set as BLF)......................................................................................................20
Shared Line Key LED: (Line Key set as Shared Line) .............................................................................................20
Other Key Led ......................................................................................................................................................21
Info Key Instruction.....................................................................................................................................21
User Interface .............................................................................................................................................23
Memory Key Function Overview ................................................................................................................24
Basic Setting Configuration............................................................................................................................25
Web Login ................................................................................................................................................... 25
Administrator Password.............................................................................................................................. 26
Basic Network Setting................................................................................................................................. 27
WAN Port.............................................................................................................................................................27
PC Port.................................................................................................................................................................29
Display Mode ..............................................................................................................................................30
Language.....................................................................................................................................................31
Time and Date ............................................................................................................................................32
Ring Tone ....................................................................................................................................................36
Font Size......................................................................................................................................................38
Volume........................................................................................................................................................39
Wallpaper....................................................................................................................................................41
Screen Saver................................................................................................................................................42
LED Status Setting .......................................................................................................................................45
Backlight .....................................................................................................................................................45
Contact Management .................................................................................................................................46
Directory .....................................................................................................................................................46
Remote Phonebook ....................................................................................................................................51
Call History.................................................................................................................................................. 51
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LDAP Phonebook ........................................................................................................................................54
Broadsoft Phonebook .................................................................................................................................56
Call log ........................................................................................................................................................ 57
Other features settings....................................................................................................................................58
Dial Plan ......................................................................................................................................................58
Emergency Call............................................................................................................................................59
LED Status Setting .......................................................................................................................................60
Action URL ..................................................................................................................................................60
Softkey Layout.............................................................................................................................................61
Programmable Key...................................................................................................................................... 62
Ext Key ........................................................................................................................................................ 63
Basic Call Features..........................................................................................................................................63
Place a Call..................................................................................................................................................63
End a Call ....................................................................................................................................................65
Redial a Call.................................................................................................................................................65
Receive a Call ..............................................................................................................................................65
Incoming Call Show Mode ..........................................................................................................................66
Auto Answer ...............................................................................................................................................67
Call Hold......................................................................................................................................................67
Call Transfer ................................................................................................................................................68
Call Conference...........................................................................................................................................71
Call Forward................................................................................................................................................ 72
Call Return .................................................................................................................................................. 76
Call Waiting Tone ........................................................................................................................................77
Hide Caller ID ..............................................................................................................................................79
Reject Anonymous......................................................................................................................................80
Call Mute.....................................................................................................................................................80
DND.............................................................................................................................................................81
Key as Send .................................................................................................................................................82
No Key Entry Timeout.................................................................................................................................82
Keypad Lock ................................................................................................................................................83
Hot Line.......................................................................................................................................................84
Function Key Features Settings..................................................................................................................... 86
Line .............................................................................................................................................................86
Speed Dial ...................................................................................................................................................86
BLF .............................................................................................................................................................. 87
BLF List ........................................................................................................................................................88
Voice Message ............................................................................................................................................90
Direct Pickup...............................................................................................................................................91
Group Pickup...............................................................................................................................................92
Call Park ......................................................................................................................................................93
Intercom......................................................................................................................................................94
DTMF...........................................................................................................................................................95
Prefix...........................................................................................................................................................96
Local Group................................................................................................................................................. 97
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XML Group.................................................................................................................................................. 98
LDAP............................................................................................................................................................99
XML Browser.............................................................................................................................................100
Broadsoft Group .......................................................................................................................................101
Conference................................................................................................................................................101
Forward..................................................................................................................................................... 102
Transfer ..................................................................................................................................................... 102
Hold...........................................................................................................................................................103
Group Listening.........................................................................................................................................103
DND...........................................................................................................................................................104
Redial ........................................................................................................................................................104
SMS ...........................................................................................................................................................105
Record.......................................................................................................................................................106
URL Record................................................................................................................................................ 107
Paging .......................................................................................................................................................107
Shared Line ...............................................................................................................................................108
Public Hold................................................................................................................................................109
Private Hold ..............................................................................................................................................110
Upgrade...........................................................................................................................................................111
Factory Reset ............................................................................................................................................111
Pcap Feature .............................................................................................................................................111
System Log ................................................................................................................................................112
Upgrade.....................................................................................................................................................113
Configuration File .....................................................................................................................................115
Troubleshooting..............................................................................................................................................116
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Getting Started
Packing List
The package contains the following parts:
1. The phone device
2. The foot stand
3. Handset
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4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference
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Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset
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3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization: The phone finishes the initialization process by loading the saved
configuration. The phone LCD screen will display "Booting"
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And then show “Initializing “during the initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network
settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The information
of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type,
IP, Mask, LAN Type, Gateway, DNS… ) Account (e.g., register status of accounts)
To view the phone status via phone interface:
1. Press Menu Status Information Network/ Account
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2. Press Menu Status Network
3. Press Menu Status Account
To view the phone status via Web interface:
Login webpage (For How to login, please refer to Web Login)
View the information of Version, Account and Network.
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Registration
To register via phone interface:
Press Menu Setting Advanced setting (default password: admin) Accounts
Select the desired account
Select Enable for Account active
Filled the SIP Server
Filled the Failover SIP server if need (Optional)
Filled the Outbound Proxy (Optional)
Filled the SIP User ID, Authenticate ID
Filled the password, Name (shown on LCD) and Ringtone
Press Save to save the configuration
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To register via web interface:
1. Login webpage and Click Account Basic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.
Note:
All fields with * must be filled. If changed, it requires a phone restart.
Account Status says the account registered successfully or not.
When changing the account information via phone interface, it will show Restart note when back to idle page.
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Idle Screen
Name
Description
1. Date&Time
It shows the phone’s time & date.
2. Notice
It shows the phone features status. For more information refer to Icon
Preview.
3. Line Keys
This area shows the four line key labels. Line keys are also can be used
as other function keys. For more information refer to
Memory Keys.
4. Soft Key
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”. For more information refer
to Programmable Keys.
5. Default Account
This shows the current use account. User can use to
change the default use account.
6. Wallpaper
This shows the backgrounds picture. You can also change it.
For more information refer to Wallpaper.
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Getting Familiar with the Phone
Hardware Components Preview
Item
Description
LCD screen
To Presentation all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during a call
2. Blink red: a call incoming
Soft keys
Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the
screen.
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
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Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Conference
To place a conference call
Line Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Hold
13. Conference
14. DND
15. Redial
16. Transfer
17. SMS
18. Hot -desking
19. Call Return
20. Paging
21. Record
22. Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Speaker
Press this button to place a call in hands-free mode.
Redial
To dial the previous dialed number.
To act as send key.
Volume
To decrease the volume.
To increase the volume.
Hold
To hold or to resume a call during a conversation.
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Information
To show the accounts status and some other relevant
information.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle
page.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Message
To indicator the New message, and press to read.
Headset
To indicate that the phone is or not in Headset mode.
Icon Preview
Icon
Description
Network available
Network down
Line(Registered succeed)
Line (Unregistered)
Line(Ringing)
Speed Dial
BLF
BLF(Ringing)
BLF(Talking)
Speakerphone mode
Handset mode
Headset mode
Voice messages
Text message
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LED Instruction
This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting
all set as Yes. For LED status setting, please refer to: LED Status Setting
Power Indicator LED
Line LED: (Line Key set as Line)
BLF or BLF List Key LED: (Line Key set as BLF)
LED Status
Description
Steady Green
Idle status for the monitored line
Steady Red
The monitored line is calling or during a call
Blinked red
The monitored line is ringing
Off
All other unknown status
Shared Line Key LED: (Line Key set as Shared Line)
LED Status
Description
Blinked green
Ringing or have missed call
Steady Green
Idle status(Power on)
Off
Powered off.
LED Status
Description
Steady Green
Hold
Steady Green
Off hook or during a conversation.
Blinked red
Ringing
Off
Idle status
LED Status
Description
Stay green
Idle status
Stay red
The line is busy
Blinked green
Ring Back, Private hold
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