Possum Hc2006 sero User manual

HC2006 Technical Manual Issue 4.2 - Company Confidential

Possum HC2006 SERO! Telephone

Technical Manual

firmware version 2.00+

Notice

Possum Limited reserves the right to make improvements to this guide or the products it describes at any time and without

further notice. Address queries about the product or this technical manual to Possum Limited at the above address.

This manual is copyrighted and all rights are reserved. No part of this guide or the product it describes may be reproduced

by any means or in any forms, without prior consent in writing from Possum Ltd

8 FARMBROUGH CLOSE

STOCKLAKE PARK INDUSTRIAL ESTATE

AYLESBURY

BUCKS

HP20 1DQ

TELEPHONE (from UK) 01296 461000

(International) 00441296461000

FAX 01296 461001

E-Mail sale@possum.co.uk

WEBSITE http://www.possum.co.uk

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SERO! Technical Manual Issue 4.2 Page 2 of 108

CONTENTS PAGE

1. Introduction......................................................................................................................7

General notes….............................................................................................................................................. 7

‘Reduced Function’ mode (RF)…............................................................................................................................7

2. List of features.................................................................................................................8

3. Getting Started.................................................................................................................9

Battery Connection......................................................................................................................................... 9

Fitting the internal batteries… .................................................................................................................................9

External connections....................................................................................................................................... 9

Telephone line…....................................................................................................................................................9

Handset…..............................................................................................................................................................9

Headset…..............................................................................................................................................................9

Mains Adaptor…...................................................................................................................................................10

Fitting the unit…...................................................................................................................................................10

4. Getting to know SERO!..................................................................................................10

Functions of keys… ...................................................................................................................................... 10

Display Symbols........................................................................................................................................... 12

Warning Symbols…..............................................................................................................................................12

5. Using the Telephone......................................................................................................13

Answering calls…......................................................................................................................................... 13

Transferring calls…....................................................................................................................................... 13

Transferring from handset to hands-free (speaker phone)… ..................................................................................13

Transferring from handset to headset… ................................................................................................................13

Transferring from headset / hands-free to handset….............................................................................................13

Transferring from headset to hands-free (speaker phone)… ..................................................................................13

Transferring from hands-free to headset…............................................................................................................13

Ending calls…............................................................................................................................................... 13

‘Manual’ end call…...............................................................................................................................................13

‘Automatic’ end call…...........................................................................................................................................13

Making calls… .............................................................................................................................................. 14

Dialling ‘manually’….............................................................................................................................................14

Dialling if call lock is ‘ON’…...................................................................................................................................14

Dialling from the ‘Phone Book’…...........................................................................................................................14

Dialling from the ‘Calls List’…................................................................................................................................14

Dialling from the ‘Redial List’… .............................................................................................................................15

Last Number Redial… ..........................................................................................................................................15

General information about dialling… ............................................................................................................. 15

Emergency Services calls….......................................................................................................................... 16

6. Speaker & Microphone/Earpiece Volume Adjustment................................................17

‘Handset’ volume adjustment….............................................................................................................................17

‘Hands-free’ (speaker phone) volume adjustment…...............................................................................................17

‘Headset’ volume adjustment….............................................................................................................................17

7. Incoming Call and Ringing Options .............................................................................18

‘Distinctive’ ringing…..................................................................................................................................... 18

‘Do not disturb’ (DND) mode…...................................................................................................................... 18

Ringing mute…............................................................................................................................................. 18

‘Go-to’ answer phone… ................................................................................................................................ 18

‘Withheld’ numbers to answer phone…......................................................................................................... 18

Caller ‘name’ announce…............................................................................................................................. 19

Caller ‘number’ announce….......................................................................................................................... 19

Missed calls indication…............................................................................................................................... 19

8. The Phonebook..............................................................................................................20

Browsing or selecting a record…................................................................................................................... 20

The display of phone numbers…...........................................................................................................................20

Scrolling the phone list alphabetically or numerically… ..........................................................................................20

Choosing a phone book contact by its first letter….................................................................................................21

Choosing a phone book contact by its memory location (00-99)…..........................................................................21

Announcing phone book contacts….............................................................................................................. 21

Exiting / quitting the phone book…................................................................................................................ 21

Exiting manually…................................................................................................................................................21

Exiting automatically … ........................................................................................................................................21

Adding a new phone book contact…............................................................................................................. 22

Choosing the memory location… ..........................................................................................................................22

Adding the ‘contact details’…........................................................................................................................ 22

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Entering the name….............................................................................................................................................22

Entering the number…..........................................................................................................................................23

Selecting the ‘call type’…......................................................................................................................................23

Selecting ‘VIP’…...................................................................................................................................................23

Keep number private….........................................................................................................................................24

Use for ‘emergency contact’…..............................................................................................................................24

Recording a name….............................................................................................................................................24

Editing an ‘existing’ phone book contact… .................................................................................................... 25

Choosing the contact to edit…..............................................................................................................................25

Selecting the contact to edit…...............................................................................................................................26

Changing the contact details… .............................................................................................................................26

Entering the ‘name’…...........................................................................................................................................26

Entering the ‘number’…........................................................................................................................................27

Selecting the ‘call type’…......................................................................................................................................27

Is this a VIP?........................................................................................................................................................27

Keep number private?..........................................................................................................................................27

Use for ‘emergency contact’?................................................................................................................................28

Recording a ‘name’…...........................................................................................................................................28

Characters available for Contact Names….................................................................................................... 28

Deleting an ‘existing’ phone book contact….................................................................................................. 29

Choosing the contact to delete… ..........................................................................................................................29

Selecting and deleting a contact…........................................................................................................................30

Using the phone book while ‘off-hook’…........................................................................................................ 30

Phone book data storage…........................................................................................................................... 30

9. Recorded Phrases .........................................................................................................31

About Phrases…..................................................................................................................................................31

Accessing phrases…............................................................................................................................................31

Browsing / selecting a phrase…............................................................................................................................31

Playing a ‘phrase’…..............................................................................................................................................31

Playing a ‘digit’…..................................................................................................................................................31

Options ‘during’ playback… ..................................................................................................................................31

Quitting / exiting phrase mode…...........................................................................................................................32

Adding a new phrase…................................................................................................................................. 32

Choosing a phrase ‘location’…..............................................................................................................................32

Adding a phrase ‘description’….............................................................................................................................32

Characters available for Phrase descriptions…............................................................................................. 32

Recording a phrase…................................................................................................................................... 33

Auto recording…..................................................................................................................................................33

Summary of Key functions for recording….............................................................................................................33

Phrase ‘storage’… ........................................................................................................................................ 34

10. The Calls & Redial Log................................................................................................35

The Calls Log…............................................................................................................................................ 35

Accessing the calls log…......................................................................................................................................35

Using the calls log…in standard operating mode...................................................................................................35

Using the calls log…in reduced function mode.......................................................................................................35

The Redial Log….......................................................................................................................................... 35

Accessing the redial log….....................................................................................................................................36

Using the redial log…in normal operating mode.....................................................................................................36

Using the redial log…in reduced function mode.....................................................................................................36

Call & Redial log ‘storage’…......................................................................................................................... 36

11. The Answer Phone.......................................................................................................37

About the answer phone…............................................................................................................................ 37

Number of received messages…..........................................................................................................................37

Answer phone setup….................................................................................................................................. 37

Switching the answerphone on and off…....................................................................................................... 37

‘Reviewing’ (listening to) messages in ‘Standard Mode’…............................................................................. 37

‘Standard Mode’ key functions…...........................................................................................................................38

Reviewing (listening to) messages in ‘Reduced Function Mode’ (RF)…......................................................... 38

‘Caller’ operation whilst answering…............................................................................................................. 38

‘User’ (from the Sero!) operation whilst answering… ..................................................................................... 39

Memo Recording…....................................................................................................................................... 39

Reviewing Memos….............................................................................................................................................39

Outgoing messages…................................................................................................................................... 40

Selecting / listening to the outgoing messages ‘Standard Mode’….........................................................................40

Stopping out going message playback…...............................................................................................................40

Selecting / listening to the outgoing messages in ‘Reduced Function’ (RF) mode…................................................40

Recording new outgoing messages…...................................................................................................................40

Deleting / restoring out going messages to default (factory) messages…................................................................41

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Call ‘waiting’ indication… .............................................................................................................................. 41

Remote Access…......................................................................................................................................... 42

Procedure for accessing messages…...................................................................................................................42

Changing remote access PIN code…....................................................................................................................42

12. Help Call........................................................................................................................43

Help call in ‘Simple’ mode….......................................................................................................................... 43

Help call in ‘Automatic’ mode…..................................................................................................................... 43

Automatic Help Call operation… ...........................................................................................................................44

Notes…................................................................................................................................................................44

‘Help’ contact numbers….............................................................................................................................. 45

Help call ‘message recording’….................................................................................................................... 45

‘Recording’ the help call message…......................................................................................................................45

Playing / reviewing the help call message…..........................................................................................................45

13. Phone Settings (SETUP)..............................................................................................46

Changing Settings…..................................................................................................................................... 46

PIN Codes…........................................................................................................................................................46

Selecting a Group …............................................................................................................................................47

Choosing a setting................................................................................................................................................47

Changing the settings values................................................................................................................................48

List of Settings…........................................................................................................................................... 48

Announcement volume (requires ‘Basic’ PIN or higher)….............................................................................. 48

Set time & date….......................................................................................................................................... 48

Set the Date…......................................................................................................................................................48

Set the time…......................................................................................................................................................48

Time display format…...........................................................................................................................................49

Setup answer phone (requires ‘Basic’ PIN or higher)…................................................................................. 49

Answer phone rings…..........................................................................................................................................49

Answer Phone PIN…............................................................................................................................................49

Immediate answer….............................................................................................................................................49

Monitor Volume….................................................................................................................................................49

Setup Ringing…............................................................................................................................................ 50

Ringer Volume…..................................................................................................................................................50

Ring tone std… ....................................................................................................................................................50

Ring tone in PBook…...........................................................................................................................................50

Ring tone VIP… ...................................................................................................................................................50

Announce known call… ........................................................................................................................................50

Call Control (requires ‘Supervisor’ PIN or higher)…....................................................................................... 50

Require PIN for calls?...........................................................................................................................................50

Call Lock PIN…....................................................................................................................................................51

Dial prefix… .........................................................................................................................................................51

Prefix emergency numbers?.................................................................................................................................51

Auto hang-up (mins)…..........................................................................................................................................51

Area Code (USA/Canada only)…..........................................................................................................................51

Set Functionality (requires ‘Carer’ PIN or higher)…....................................................................................... 52

Allow phone book edit?.........................................................................................................................................52

Sort phone book by name?...................................................................................................................................52

Allow phrase recording? .......................................................................................................................................52

Enable phrases?..................................................................................................................................................52

Enable answer phone?.........................................................................................................................................52

Announce keys?...................................................................................................................................................52

Announce name in phone book logs?....................................................................................................................52

Announce warnings?............................................................................................................................................52

Enable help key?..................................................................................................................................................52

Autonomous help call? .........................................................................................................................................52

Record help message?.........................................................................................................................................52

Reduced Function? ..............................................................................................................................................52

Phr. 49 ends call?.................................................................................................................................................52

Play phrase 1 on answer…...................................................................................................................................52

Eng. Use Only Settings (Requires ‘Engineer’ PIN)…..................................................................................... 53

Display contrast…................................................................................................................................................53

Use accented characters?....................................................................................................................................53

Gewa IR start channel….......................................................................................................................................53

Gewa IR end channel…........................................................................................................................................53

Gewa start function…...........................................................................................................................................53

Possum IR group…..............................................................................................................................................53

‘Accept’ Old Possum IR codes…...........................................................................................................................53

Default to headset….............................................................................................................................................53

Enable headset?..................................................................................................................................................53

Hands free mode…..............................................................................................................................................53

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Auto secrecy….....................................................................................................................................................54

Caller ID mode…..................................................................................................................................................54

Show information…....................................................................................................................................... 54

Default setting values…................................................................................................................................ 54

14. Optimising hands-free modes ....................................................................................56

Operating Modes…....................................................................................................................................... 56

Mode 0….............................................................................................................................................................56

Mode 1….............................................................................................................................................................56

Limitations of Mode ‘0’ and ‘1’…............................................................................................................................56

Mode selection…..................................................................................................................................................56

Behaviour in hands-free modes…................................................................................................................. 57

Practical considerations….....................................................................................................................................57

Echo cancelling….................................................................................................................................................57

15. Infrared remote control set up....................................................................................58

Using ‘old’ Possum codes….......................................................................................................................... 58

Programming IR transmitters to use ‘old’ Possum codes’…....................................................................................58

‘Possum COMPANION 1800 A/B’…......................................................................................................................58

‘Possum Primo!’ / ‘HC1400’…...............................................................................................................................59

‘SRS 100’ / ‘Intellec’ – using ‘old’ possum codes…................................................................................................59

‘SRS Lite’ - using ‘old’ possum codes… ................................................................................................................59

Assigning specific SERO! functions to all SRS controllers… ..................................................................................60

SRS Sero! ‘Capture Record’ for ‘old’ codes…........................................................................................................60

Using ‘Possum IR Group’ codes…................................................................................................................ 60

Setup IR transmitters to use Possum IR group codes….........................................................................................61

Using SRS controllers with Possum IR Group codes….........................................................................................63

SRS-Lite management software add device….......................................................................................................63

SRS Intellec/100 management software add device…...........................................................................................63

SRS Sero! Capture Record for Group 6 ‘fast’ IR codes….......................................................................................64

Using ‘Gewalink’ IR codes…......................................................................................................................... 64

Gewa-link start channel….....................................................................................................................................64

Gewa-link end channel…......................................................................................................................................65

Gewa ‘Start Function’…........................................................................................................................................65

Gewa-link setup examples for Gewa transmitters…...............................................................................................66

Using Gewa-link channels with Possum IR controllers…........................................................................................66

15. Internationalisation......................................................................................................67

Translation of on-screen text….............................................................................................................................67

Tailoring to work with different telephone systems... ..............................................................................................67

Tailoring to match different phone lines…...................................................................................................... 67

Alternate Line Impedance…..................................................................................................................................67

Voice prompts…...................................................................................................................................................68

Firmware…..........................................................................................................................................................68

Regulatory issues….............................................................................................................................................68

Display of dates…................................................................................................................................................68

Display of phone numbers….................................................................................................................................68

16. Key and Warning Voice Prompts................................................................................69

Recording new key names and warnings…................................................................................................... 69

Key names/warnings recording procedure….........................................................................................................69

Notes and tips about recording key names and warnings…...................................................................................69

List of audible prompts for keys… .........................................................................................................................70

List of audible prompts for general announcement and warnings…........................................................................71

17. Text Prompts................................................................................................................72

Previewing text prompts… ............................................................................................................................ 72

Error codes for text prompts… ...................................................................................................................... 72

18. ‘In-Country’ Evaluation Check List.............................................................................73

Initial preparation…....................................................................................................................................... 73

Adjusting Settings….............................................................................................................................................73

Answer phone…...................................................................................................................................................73

Do Not Disturb (DND)…........................................................................................................................................73

Phone book…......................................................................................................................................................73

Testing…...................................................................................................................................................... 74

Making calls…......................................................................................................................................................74

Receiving calls…..................................................................................................................................................74

Answer phone…...................................................................................................................................................75

Parallel Phone Detection…...................................................................................................................................75

Recall ..................................................................................................................................................................76

Reporting Problems…................................................................................................................................... 76

Line Information ...................................................................................................................................................76

SERO! Phone Information.....................................................................................................................................76

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Details of Problem(s):...........................................................................................................................................76

19. Internal Jumper Links – Line Selection......................................................................77

Setting the Jumpers…................................................................................................................................... 77

Incorrect setting…......................................................................................................................................... 77

20. Power Supply Specifications......................................................................................78

Differences from previous model (as used on phones with serial No <1500)….............................................. 78

Standard power supply….............................................................................................................................. 78

Using other power supplies…........................................................................................................................ 78

Approvals….................................................................................................................................................. 79

Power Connector Information….................................................................................................................... 79

Detailed Electrical Specification…................................................................................................................. 79

21. SD Memory Card..........................................................................................................80

Size & capacity….......................................................................................................................................... 80

SD Card type notes…................................................................................................................................... 80

SD card error codes… .................................................................................................................................. 80

22. USB…............................................................................................................................80

23. Updating Firmware and Transferring files to the phone...........................................81

Hyper Terminal Connections: Creating a New connection with Sero.............................................................. 81

Hyper Terminal Connections: Opening an existing Sero connection.............................................................. 85

Updating Sero Firmware…............................................................................................................................ 86

Emergency update Procedure…................................................................................................................... 88

Updating SERO! firmware v1.01 to V2.xx...................................................................................................... 88

23. File Transfers ...............................................................................................................90

Sending a file to the phone…........................................................................................................................ 90

Send File Command List (i.e. PC to Phone)...........................................................................................................92

Receiving a file from the phone….................................................................................................................. 92

Send File Command List (i.e. Phone to PC)...........................................................................................................94

File transfer commands…............................................................................................................................. 94

Error codesfor xmodem transfers (not boot loader)…................................................................................... 94

Information commands….............................................................................................................................. 94

Miscellaneous commands… ......................................................................................................................... 94

24. ‘Backup’ & ‘Restore’ software ....................................................................................96

What is the software? ................................................................................................................................... 96

Prerequisites (before installing the software)….............................................................................................. 96

Compatibility with Other Software Products… ............................................................................................... 96

Back-up Software Limitations… .................................................................................................................... 96

Preparation (before using the software)…..................................................................................................... 97

Starting the software….................................................................................................................................. 97

Backing up the phone…................................................................................................................................ 98

Resetting SERO back to Factory Defaults................................................................................................... 101

Restoring files to SERO!….......................................................................................................................... 103

Viewing backed up Sero files…................................................................................................................... 106

25. Troubleshooting.........................................................................................................107

Problems with phrases… ............................................................................................................................ 107

Cannot play any phrases….................................................................................................................................107

Cannot Play Specific Phrases…..........................................................................................................................107

Cannot add any new phrases…..........................................................................................................................107

Poor or Intermittent Infra Red Operation….................................................................................................. 107

Weak IR transmitter signal…...............................................................................................................................107

Physical Obstruction… .......................................................................................................................................107

Infrared Interference…........................................................................................................................................107

Problems with the phone book…................................................................................................................. 108

Cannot add a new contact…...............................................................................................................................108

Cannot edit/change an existing phonebook contact…..........................................................................................108

Cannot record a contact name….........................................................................................................................108

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1. Introduction

The HC2006 telephone is called SERO! (Latin meaning: “to join”)

The SERO! telephone is an enhanced telephone offering many unique functions, which until now have not been available

in a remote control telephone.

Some of the telephones main features are …

The SERO! telephone provides a feature called SSI (Secure Spoken Identity). This is an advanced caller ID feature where

the telephone can identify and announce the callers name when ringing (if the caller is matched to a contact in the phone

book). This enables the user to filter calls and choose to answer specific incoming calls.

In addition the SERO! offers Communication Aid facility via the use of user/carer recordable phrases. These phrases can

be played to a caller whilst using the telephone, or announced to a person by the user via the telephones internal

loudspeaker.

The telephone also offers Emergency Dialling functionality via operation of the emergency call button. Up to eight phone

book contacts are dialled automatically in sequence until an appropriate call acceptance and response acknowledgement

is received.

In addition to standard features expected from hi specification telephones the SERO! provides remote control operation of

an integral Answering Machine. This has the facility for recordable digital outgoing messages, 14 caller messages, and

also remote access from a different location.

General notes…

‘Reduced Function’ mode (RF)…

The telephone can operate in to modes, these modes either give normal operation or reduced functionality operation

When reduced function mode is set (by selecting in “Functionality” options), there are many changes to the operation of the

phone. These changes make the phone easier to use, with less information on screen and fewer key functions. In

addition, the ability to make changes is restricted.

Key changes are listed here:

Answer phone message playback is automatic, with delete after playback, rather than interactive.

Phone book selection using +/- keys only, no edit functions.

Calls and redials show only last number.

Various “Advanced” options are turned off.

In the following notes “RF mode” is used to note differences when reduced function mode is enabled.

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2. List of features

General… Remote Control…

Handset for conventional use IR control of all functions

Operate Phone Manually Possum IR code compatible

Handset earpiece/microphone volume adjustment Gewa IR Code compatible

Standard wireless/wired Headset connection Ringing…

Headset earpiece/microphone volume adjustment 12 ring tones

Transfer calls manually/remotely to headset/hands free Set ring tone for VIP phonebook contacts

Manual speaker phone operation Set ring tone for other phone contacts

Remote control speaker phone operation Set ring tone for standard/unknown caller

Hands Free Speaker volume adjustment while on a call User adjustable ringing volume

Incoming Calls… ringer off "Do not disturb" all except VIP

Call Timer Announce "Withheld Number" when ringing

Call list for last 13 callers Announce "International Number" when ringing

Display Date and time of call Announce callers "name" if in phone book

Display Contact No and Name if in phonebook Display Name of known Caller

Announce Name/Number of caller in calls list Display Callers Number

Save call to phone book Redial…

Auto Hang-up (from 20 minutes to 120 minutes) Last Number redial

Phone Memories… 14 Number Redial List

Easy to use Phone book Security and Protection…

Infra Red Remote programmable phone book Keypad lock for all calls

Store 100 contacts Keypad lock for all exc. Emergency Numbers

29 remote speed dials from Environmental Controller Keypad lock for all exc. Phonebook

Scroll phone book alphabetically or numerically Programmable keypad lock code

Enter contact name up to 20 characters including accented Call restriction to ban certain numbers

Record and announce 60 contact names 2 Prefix Numbers requiring pin code to dial

5S Record Time per Name Hide digits when on call (home banking)

Announce contact No in phone book Emergency Dialling…

Set Contact as Emergency Dedicated Emergency Dial Button

Set contact as VIP Remote IR Pendant (optional)

Hide contact Number details Help Call activated announcement

Set symbol to display contact type (mobile, home work) User can cancel Help Call

Enable/disable user editing of phonebook User Recordable Help message

Communication (Phrases)… Simple Help Call function (dials 1 contact)

50 User Recordable Phrases Automatic Help call function (dials up to 8 contacts)

Scroll phrase list User can change help call contacts No's

Play phrases while off hook (speak to caller on phone) Enable/disable help call function

Play phrases while on hook (speak to person in room) Power and Warnings…

Auto play a pre-allocated phrase on phone answer/hang up Internal Battery Backup

30 seconds Record Time per phrase Rechargeable batteries

Display phrase name as text Low Battery Warning (audible & visual)

Enable/Disable phrase function & recording/editing Mains Disconnected Warning (audible & visual)

Answer phone… Phone Line DisconnectWarning (audible & visual)

14 Answer phone message capacity Mute Warnings feature

15 minutes Record time per answer phone message

Remote control operation via Environmental control

3 user recordable out going messages

Memo record facility

Set number of rings before answer (1-12)

remote access & remote access PIN code change

auto divert withheld no's

adjustable "listen in" volume

Display & announce Total No/New/date and time messages

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3. Getting Started

For fitting and installation always refer to the Fitting and Installation Guide - (Part Number 034-689).

Battery Connection

Fitting the internal batteries…

The internal battery backup (consisting of 5 NMH AA rechargeable batteries) is located in a battery holder compartment on

the underside of the keypad/display assembly. It is accessed by removing the keypad from the phone using a special tool

or key (refer to the HC2006 Fitting and installation Guide).

External connections

Telephone line…

The telephone operates only with analogue telephone lines which are ‘Tone’ dialling. The SERO! is not compatible with

‘Pulse’ dialling networks

Broadband line…

When connecting the telephone to a line which is Broadband (for computer internet access) an ASDL Micro filter must

always be used. This is connected between the telephone line wall socket and the telephones jack lead. Possum

recommend a BT ADSL MF50 Micro filter (Part Number 034-612).

Switchboard line…

In some circumstances the telephone may be installed to a PBX switchboard, (e.g. schools, Hospices etc) the telephone is

only compatible with switchboards having analogue telephone lines.

Connecting to the telephone line…

Connect the RJ type connector on one end of the phone wire to the line jack socket on the underside of the telephone.

Use the cable channel to route the line wire out from the rear of the unit. Locate the telephone within 2.75 Meters of the

telephone line wall jack, and connect the other end of the line wire to the telephone line wall jack socket.

Handset…

On the left hand side of the SERO! telephone there are two mini RJ telephone connector sockets. Connect the handset to

the socket nearest the front of the phone, marked ‘Handset’.

If the unit is to be wall mounted or raised from a flat surface then the handset hook will need to be removed then rotated

180° and reinserted to ensure that the handset is retained on hook and does not slip from the telephone when raised or

wall mounted.

Headset…

On the left hand side of the SERO! telephone there are two mini RJ telephone connector sockets. The socket nearest the

rear is for the headset connection.

The headset port allows the connection of a standard analogue headset (or second handset). It is compatible with most

headsets, including older ones that use a 5V supply.

To allow headset operation the setting ‘Enable Headset’ must be set to ‘yes’ in Engineer only settings. If the headset is not

enabled (or not detected) the headset button on the keypad works as a second ‘hands free’ button.

If ‘Enable Headset’ is enabled, phones with serial number 1500> detect the connection of the headset automatically – if

headset operation is enabled, but no headset is physically connected, the headset button works as hands free.

Connecting the headset…

Normally the headset will be detected on powering up the phone.

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If the headset is connected subsequently, simply press the Setup key twice (the basic pin is required in reduced function

mode) so that the phone detects the headset. Note that there is a longer pause on leaving set-up mode when headset is

enabled.

Jabra GN9120 Wireless DECT Headset…

Connect the headset lead from the Jabra DECT base station into the headset socket on the telephone. Do not disconnect

the handset from the SERO! and do not connect the SERO! handset to the Jabra DECT base station as described in the

Jabra setup guide.

Practica A100-5 Wired Headset & Amplifier…

The headset unit is supplied with an amplifier which must not be used with SERO!

Checking the headset status…

If the headset is enabled and detected, a headset symbol will be shown at the top left of the Show Information screen,

available from the top set-up menu.

Connect the headset lead into the socket marked ‘Headset’ nearest the rear of the SERO!.

Mains Adaptor…

The Mains Adaptor should be connected at all times for correct operation and battery charging. Connect the 3 PIN UK

Mains plug power supply to a 13 Amp socket which is in an easily accessible location within 2.75 Metres of the telephone.

Connect the DC plug of the power supply lead to the power input on the rear of the telephone.

Note: On Power up (after fitting the batteries, keypad & mains adapter) ‘Clock is not set!’ ‘Set the Date’ will appear &

be displayed for 1 minute, then disappear. To set the Date and Time see Telephone settings.

Fitting the unit…

Refer to the Installation and Fitting guide (Part No 034-689). The telephone is supplied with a universal plastic stand, the

shape of the stand allows for two mounting options, achieved by reversing the orientation of the stand before attaching it to

the telephone.

Table mounting…

The telephone can be used without any stand on a flat horizontal surface; however for a more upright viewing angle the

plastic stand should be used

Wall mounting…

The telephone can be wall mounted using the plastic stand which is fitted in the opposite orientation to table mounting.

When fitted to a wall, the telephone will be in comfortable and usable operating position.

4. Getting to know SERO!

Functions of keys…

- Setup Enter setup mode.

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- Recall Turn “Do Not Disturb” mode on/off (“****” must be dialled first in RF mode).

(No function).

Delete the last digit entered for dialling.

- Enter Prepare to store a Phone Book Entry, Phrase or Outgoing Message etc…

(No function in RF mode)

- Cancel Clear’s any dialled number shown.

- Calls Show’s the list of calling numbers.

(Just number from last call in RF mode)

- Redial Show’s the list of dialled numbers.

(Just number from last call in RF mode)

- OGM Out-Going-Message (no function in RF mode).

Play/Select answer phone messages (press during replay to select)

- Answer Turn on/off answer phone.

- Play Shows list of answer phone messages

(Automatically plays messages in RF mode)

… , & Enters digits ready to make a call.

- Help Make’s a help assistance call.

- Phrase Allows section of announcement of a pre-recorded phrase.

- Privacy Mutes periodic announcement of spoken warnings.

- Headset Phone goes off-hook and dials any number shown on the display / awaits number to dial.

If no headset is connected the phone switches to hands free mode.

- Hands-Free Phone goes off-hook and dials any number shown on the display / awaits number to dial.

- Phone Book Open’s the browser to allow selection of a number from the phone book.

Note: Pressing keys “Redial” & “Answer” (pressed simultaneously) will perform a ‘software’ reset when the keys are

released.

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SERO! Technical Manual Issue 4.2 Page 12 of 108

Display Symbols

Warning Symbols…

These are shown for the following conditions:

No phone line is connected

Running on battery power

Low battery voltage (including when under charge)

Battery Problem (due to bad or missing back-up battery)

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SERO! Technical Manual Issue 4.2 Page 13 of 108

5. Using the Telephone

Answering calls…

Whilst the phone is ringing, answer the call by either lifting the handset or selecting ‘Hands-Free’ or selecting

‘Headset’. Alternatively send the appropriate IR command from the remote control transmitter.

Transferring calls…

When connected on a call it is possible to transfer between handset/hands free/headset by pressing the appropriate key or

lifting the handset.

Transferring from handset to hands-free (speaker phone)…

To transfer a connected call from the handset to hands free press ‘Hands-Free’ then place the handset back on

hook.

Transferring from handset to headset…

To transfer a connected call from handset to headset press ‘Headset’ then place the handset back on hook.

Transferring from headset / hands-free to handset…

To transfer a connected call from hands free or headset to the handset, simply lift the handset.

Transferring from headset to hands-free (speaker phone)…

To transfer a connected call from headset to hands free (speaker phone) simply press ‘Hands-Free’.

Transferring from hands-free to headset…

To transfer a connected call from hands free (speaker phone) to headset simply press ‘Headset’.

Ending calls…

‘Manual’ end call…

If using the handset place the handset back on hook.

If using hands free press ‘Hands-Free’ or send the hands free IR command from the remote transmitter.

If using the headset press ‘Headset’ or send the headset IR command from the remote transmitter.

Alternatively, send the ‘On-Hook’ IR command from the remote transmitter.

‘Automatic’ end call…

Depending on the phone network, the telephone will automatically hang up when the calling party hangs up for

received calls.

Depending on the phone network, the telephone will automatically hang up when the called party hangs up for

originated calls, but subject to a delay (3-6 minutes for B.T.).

The telephone can hang up automatically if off-hook for more than a specified time (incoming or outgoing calls).

This is set up by the engineer during installation using:

Setup (Supervisor/Engineer) > Call Control > Auto Hang Up (mins).

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SERO! Technical Manual Issue 4.2 Page 14 of 108

Making calls…

Dialling ‘manually’…

The phone allows a phone number to be manually entered before or after lifting the handset or pressing ‘Headset’ or

‘Hands-Free’.

If the number is entered before going off hook it is possible to correct the number before it is dialled. Enter the number to

dial, if a mistake is made during entering the number press to delete the entire phone number from the display, or

to delete the last digit.

Dialling if call lock is ‘ON’…

If a symbol is displayed on the screen then this means that some form of restriction has been placed when making

outgoing calls. In this instance the phone checks the number before dialling and may request a PIN code to be entered

(depending on phone restriction that has been set).

If requested, enter the call lock PIN using digits to then select ‘Enter’ to confirm.

Note: this applies to the phone being operated manually or by remote control.

If a PIN number is required a manually dialled number must be entered before lifting the handset or selecting headset or

hands free.

Dialling from the ‘Phone Book’…

1. Whilst a valid number is displayed in the phone book select a contact (as described in viewing phonebook

contacts).

2. Lift the handset or select ‘Hands-Free’ or ‘Headset’ to dial the displayed contact.

3. If the telephone displays that an unlock PIN is required then enter the PIN code using digits to then

select to confirm (for more info see call lock pin).

Dialling from the ‘Calls List’…

If the phone line has a Caller ID service it is possible to view the last 14 incoming calls:

1. Press to view the last call received.

2. Press or to display previous calls.

3. Lift the handset or select ‘Hands-Free’ or ‘Headset’ to dial the displayed contact.

4. If the telephone displays that an unlock PIN is required then enter the PIN code using digits to then

select to confirm (for more info see call lock pin).

5. If the phone displays “this number is banned” then the phone call will be cancelled (the reason for this is that

the phone can programmed by a Possum approved engineer to prevent the phone from dialling numbers with

certain digits at the beginning, such as premium rate numbers).

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SERO! Technical Manual Issue 4.2 Page 15 of 108

Dialling from the ‘Redial List’…

The phone can remember the last 14 numbers dialled, including numbers entered manually and numbers dialled from the

phone book or call list.

1. Press to view the last call.

2. Press or to display previous calls.

3. With the contact or number displayed either, lift the handset, select ‘Hands-Free’, or select ‘Headset’

to dial that number.

4. If the telephone displays that an unlock PIN is required then enter the PIN code using digits to

then select ‘Enter’ (for more info see call lock pin).

5. If the phone displays “this number is banned” then the phone call will be cancelled (the reason for this is that

the phone can programmed by to possum approved engineer the phone from dialling numbers with certain

digits at the beginning such as premium rate numbers).

Last Number Redial…

The remote control transmitter has a function which when selected will redial the last number again. This enables the user

to do a quick redial without using the redial list, which will save time particularly if it was previously engaged.

General information about dialling…

Normally the SERO! allows the telephone number to be manually entered before or after lifting handset or

pressing headset / hands free

If a PIN number is required for some or all calls (advanced setting option), a number must be entered or

selected before lifting the handset or pressing hands free / headset.

Prior to actually dialling, can be used to delete the entire string, or to delete the last digit.

While a valid number is shown in the phone book, answer phonemessage list, redial list or received call list,

lifting handset, pressing hands free / headset will dial the number.

The phone is normally set to await dial tone before proceeding with dial, and will time out with an audible/visual

warning if it is not detected within a reasonable time. This alerts the user to a problem with the line.

If the phone detects that the line is currently in use then it will not attempt to dial but assume that an existing call

is being transferred or joined.

* Depending on the telephone network, the SERO! will automatically hang up if a call is not dialled in a

reasonable time (as set by the phone operator).

* The volume level is reduced while a call is dialled to avoid disturbingly loud tones. The pre-set

volume is restored on call connection, or on pressing the key.

* Depending on the telephone network, the SERO! will automatically hang up when the calling party hangs up

for received calls.

* Depending on the telephone network, the SERO! will automatically hang up when the called party hangs up

for originated calls, but subject to a delay (3 – 6 minutes for B.T).

The SERO! can hang up automatically if off-hook for more than s specified time (incoming or outgoing calls).

This is set from setup >call control> ‘auto hang-up’.

* These three facilities require ‘supervisory’ signals from the exchange/central office. The SERO! can be

configured to work with ‘line break’ or ‘line reversal’ supervisory signals.

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SERO! Technical Manual Issue 4.2 Page 16 of 108

Emergency Services calls…

The telephone has stored a list of the numbers used for emergency services in the country-specific Line Configuration file.

In order to comply with the regulatory requirements of some countries, calls to emergency service numbers are treated

slightly differently from other calls. Differences are as follows:

The microphone is enabled immediately during dialling.

The number is dialled more slowly.

Speaker / Receiver volume is at normal level during dialling (may result in loud tones).

Call duration timer may start while dialling.

‘Emergency Services’ is shown as the name on the display and redial list (call cannot be redialled).

Volume level cannot be reduced (to avoid accidental adjustment).

The call must be ended by hanging up manually.

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6. Speaker & Microphone/Earpiece Volume Adjustment

Volume levels can be set for ringer, hands-free speaker, handset, headset & microphone independently. These levels are

remembered by the telephone and are adjusted during a call or during ringing.

‘Handset’ volume adjustment…

Earpiece Volume: Press or to adjust the volume.

Microphone volume: Press (a microphone symbol is displayed) then press or to adjust

the microphone level, press once more and adjust speaker/earpiece volume.

‘Hands-free’ (speaker phone) volume adjustment…

Speaker Volume: Press or to adjust the volume.

Microphone volume: There is no microphone volume adjustment in hands free mode.

Changing Hands Free Mode: The ‘Setup’ key allows the hands free mode to be changed ‘on-the-fly’.

This is not intended as a user feature, and is for installation use only!

Press ‘Setup’ (spanner/wrench symbol appears) then select the mode by pressing 0, 1

or 2. Note that changing modes in this way may disrupt hands-free operation for up to

30 seconds or so as the phone adjusts.

‘Headset’ volume adjustment…

Earpiece Volume: With the headset connected and on a call, press or to adjust the volume.

Microphone volume: Press (a microphone symbol is displayed) then press or to

adjust the microphone level, press once more and adjust earpiece volume.

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SERO! Technical Manual Issue 4.2 Page 18 of 108

7. Incoming Call and Ringing Options

The typical user may need to be selective about answering incoming calls. For this reason the phone has a number of

options for handling incoming calls, though most of these rely on the Caller ID facility being enabled on the line.

If caller ID signals are present, the number will be displayed and if matched to a name from the directory, or a name is

provided by the public exchange, the name is shown.

Note: The incoming number is suppressed if the phonebook entry has the flag ‘keep number private’ set to yes.

No number is available – unknown caller

Known caller (resides within the phone book)

(Head with crown) Caller is VIP entry within the phone book

The mobile, home or factory symbol may replace the smiley, depending on the phone book entry details.

In some countries the caller ID signal can also carry the current time (to the nearest minute), and date (but not year). The

clock is corrected if this information is available. This will normally remove the need to change the clock for winter/summer

time.

‘Distinctive’ ringing…

Separate ringing tones can be selected for unknown callers, ‘known’ callers (i.e. contacts in the directory), and ‘VIP’

phonebook contacts.

‘Do not disturb’ (DND) mode…

When the SERO! is set for ‘do not disturb’ (indicated by icon with crossed-out bell) the phone will not ring for incoming calls

unless they come from a caller marked as a VIP in the phonebook. The name and number will be shown on the display (if

available) as usual, but the phone is silent. The call will be answered by the answer phone after the usual number of ‘rings’

if this is switched on.

Note: Monitoring of answer phone (listening to the caller leaving a message) defaults to off when DND is enabled.

The call can also be answered in the usual ways if required:

DND mode is set/cancelled using while the phone is idle. When set or cancelled the phone will display and

optionally announcethe status of this setting. In RF mode the ‘Basic’ PIN must be entered first.

Ringing mute…

When the phone is ringing, press to silence the phone bell. Selecting privacy does not answer the call (which can be

answered in the usual way if required) and will still activate message recording if left for the answer phone (if turned on).

The ringing mute is cancelled automatically when the ringing stops, the call is answered or privacy is pressed

again.

‘Go-to’ answer phone…

Pressing while the phone is ringing will cause the answer phone to answer immediately (if the answer phone is

enabled). This does not turn on the answer phone if the answer phone is disabled.

‘Withheld’ numbers to answer phone…

If the caller withholds their number the answer phone can take the call automatically (often before ringing starts). This

option is set in set-up mode.

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SERO! Technical Manual Issue 4.2 Page 19 of 108

Caller ‘name’ announce…

If the functionality setting option ‘Announce known caller’ is set to ‘Yes’, the caller’s number is in the phone book and the

name was recorded, the SERO! will announce the caller’s name between rings.

If ‘Do Not Disturb’ is switched on and a VIP call is received, the VIP callers nameis announced repeatedly instead of the

ring tone.

If ‘Do Not Disturb’ is switched off but caller ID is present on the line, withheld calls are announced as “Withheld Number”

between rings SERO! will also announce calls as being “International Number” if these calls are received.

Caller ‘number’ announce…

If a calling number has been provided by CLI, pressing will announce the calling number, digit by digit.

To do this, ringing must be silenced so after announcing the number there is no further audible indication of the call. If

required the call can be answered in any of the usual ways, or by the answer phone.

Missed calls indication…

Except in RF mode, the telephone will warn of missed calls with a message on screen. Note that calls answered by

another telephone (or separate answer phone) connected in parallel with Sero! are not treated as missed.

The screen displays the number of incoming calls logged in total, followed by the number of calls that were not answered at

all. Pressing shows the log of calls, and once the calls in the log have been viewed, they are excluded from the call

count.

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SERO! Technical Manual Issue 4.2 Page 20 of 108

8. The Phonebook

The SERO! has capacity for 100 contacts numbered 0...99. Each contact has a number of attributes which are set when

adding a new record to the phone book. These are Name (up to 20 characters), Number (up to 21 digits), VIP, Hide

Number, Mark as emergency contact and the facility to record a contact name (60 names can be recorded each recording

being a maximum of 5 seconds long) and are displayed as shown below:

Note: Records can be viewed, selected, created, edited or entered without restriction using IR codes from a Gewa or

Possum controller, even when scanning. In the descriptions below the words key/press imply key press or send

corresponding IR code.

If no key is pressed for over one minute, phonebook mode is cancelled and any changes in progress are lost.

If the phone rings whilst the phonebook is being directly accessed, phonebook mode is cancelled, and any

changes in progress are lost.

Browsing or selecting a record…

The display of phone numbers…

The SERO! attempts to display local and national telephone numbers using the standard conventions for the country of

use. The formatting is selected by a series of formatting rules in the line configuration file. See the listing of the line

configuration file for details of the rule definitions.

Note: In functionality settings, the phonebook can be selected to display the names in number or

alphabetical order.

Scrolling the phone list alphabetically or numerically…

1. Press on the telephone or select the appropriate phonebook function on the remote control transmitter.

2. Press repeatedly to scroll through the phonebook list in ascending order (ABCD or 1234) until the required

contact name is displayed.

- OR -

Press repeatedly to scroll through the phonebook list in descending order (DCBA or 4321) until the

required contact name displayed.

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