Possum HC2006 SERO User manual

HC2006 Technical Manual Issue 4.2 - Company Confidential
Possum HC2006 SERO! Telephone
Technical Manual
firmware version 2.00+
Notice
Possum Limited reserves the right to make improvements to this guide or the products it describes at any time and without
further notice. Address queries about the product or this technical manual to Possum Limited at the above address.
This manual is copyrighted and all rights are reserved. No part of this guide or the product it describes may be reproduced
by any means or in any forms, without prior consent in writing from Possum Ltd
© POSSUM LIMITED, 200
9
8 FARMBROUGH CLOSE
STOCKLAKE PARK INDUSTRIAL ESTATE
AYLESBURY
BUCKS
HP20 1DQ
TELEPHONE (from UK) 01296 461000
(International) 00441296461000
FAX [phone]
E-Mail [e-mail]
WEBSITE http://www.possum.co.uk
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SERO! Technical Manual Issue 4.2 Page 2 of 108
CONTENTS PAGE
1. Introduction......................................................................................................................7
General notes….............................................................................................................................................. 7
‘Reduced Function’ mode (RF)…............................................................................................................................7
2. List of features.................................................................................................................8
3. Getting Started.................................................................................................................9
Battery Connection......................................................................................................................................... 9
Fitting the internal batteries… .................................................................................................................................9
External connections....................................................................................................................................... 9
Telephone line…....................................................................................................................................................9
Handset…..............................................................................................................................................................9
Headset…..............................................................................................................................................................9
Mains Adaptor…...................................................................................................................................................10
Fitting the unit…...................................................................................................................................................10
4. Getting to know SERO!..................................................................................................10
Functions of keys… ...................................................................................................................................... 10
Display Symbols........................................................................................................................................... 12
Warning Symbols…..............................................................................................................................................12
5. Using the Telephone......................................................................................................13
Answering calls…......................................................................................................................................... 13
Transferring calls…....................................................................................................................................... 13
Transferring from handset to hands-free (speaker phone)… ..................................................................................13
Transferring from handset to headset… ................................................................................................................13
Transferring from headset / hands-free to handset….............................................................................................13
Transferring from headset to hands-free (speaker phone)… ..................................................................................13
Transferring from hands-free to headset…............................................................................................................13
Ending calls…............................................................................................................................................... 13
‘Manual’ end call…...............................................................................................................................................13
‘Automatic’ end call…...........................................................................................................................................13
Making calls… .............................................................................................................................................. 14
Dialling ‘manually’….............................................................................................................................................14
Dialling if call lock is ‘ON’…...................................................................................................................................14
Dialling from the ‘Phone Book’…...........................................................................................................................14
Dialling from the ‘Calls List’…................................................................................................................................14
Dialling from the ‘Redial List’… .............................................................................................................................15
Last Number Redial… ..........................................................................................................................................15
General information about dialling… ............................................................................................................. 15
Emergency Services calls….......................................................................................................................... 16
6. Speaker & Microphone/Earpiece Volume Adjustment................................................17
‘Handset’ volume adjustment….............................................................................................................................17
‘Hands-free’ (speaker phone) volume adjustment…...............................................................................................17
‘Headset’ volume adjustment….............................................................................................................................17
7. Incoming Call and Ringing Options .............................................................................18
‘Distinctive’ ringing…..................................................................................................................................... 18
‘Do not disturb’ (DND) mode…...................................................................................................................... 18
Ringing mute…............................................................................................................................................. 18
‘Go-to’ answer phone… ................................................................................................................................ 18
‘Withheld’ numbers to answer phone…......................................................................................................... 18
Caller ‘name’ announce…............................................................................................................................. 19
Caller ‘number’ announce….......................................................................................................................... 19
Missed calls indication…............................................................................................................................... 19
8. The Phonebook..............................................................................................................20
Browsing or selecting a record…................................................................................................................... 20
The display of phone numbers…...........................................................................................................................20
Scrolling the phone list alphabetically or numerically… ..........................................................................................20
Choosing a phone book contact by its first letter….................................................................................................21
Choosing a phone book contact by its memory location (00-99)…..........................................................................21
Announcing phone book contacts….............................................................................................................. 21
Exiting / quitting the phone book…................................................................................................................ 21
Exiting manually…................................................................................................................................................21
Exiting automatically … ........................................................................................................................................21
Adding a new phone book contact…............................................................................................................. 22
Choosing the memory location… ..........................................................................................................................22
Adding the ‘contact details’…........................................................................................................................ 22
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SERO! Technical Manual Issue 4.2 Page 3 of 108
Entering the name….............................................................................................................................................22
Entering the number…..........................................................................................................................................23
Selecting the ‘call type’…......................................................................................................................................23
Selecting ‘VIP’…...................................................................................................................................................23
Keep number private….........................................................................................................................................24
Use for ‘emergency contact’…..............................................................................................................................24
Recording a name….............................................................................................................................................24
Editing an ‘existing’ phone book contact… .................................................................................................... 25
Choosing the contact to edit…..............................................................................................................................25
Selecting the contact to edit…...............................................................................................................................26
Changing the contact details… .............................................................................................................................26
Entering the ‘name’…...........................................................................................................................................26
Entering the ‘number’…........................................................................................................................................27
Selecting the ‘call type’…......................................................................................................................................27
Is this a VIP?........................................................................................................................................................27
Keep number private?..........................................................................................................................................27
Use for ‘emergency contact’?................................................................................................................................28
Recording a ‘name’…...........................................................................................................................................28
Characters available for Contact Names….................................................................................................... 28
Deleting an ‘existing’ phone book contact….................................................................................................. 29
Choosing the contact to delete… ..........................................................................................................................29
Selecting and deleting a contact…........................................................................................................................30
Using the phone book while ‘off-hook’…........................................................................................................ 30
Phone book data storage…........................................................................................................................... 30
9. Recorded Phrases .........................................................................................................31
About Phrases…..................................................................................................................................................31
Accessing phrases…............................................................................................................................................31
Browsing / selecting a phrase…............................................................................................................................31
Playing a ‘phrase’…..............................................................................................................................................31
Playing a ‘digit’…..................................................................................................................................................31
Options ‘during’ playback… ..................................................................................................................................31
Quitting / exiting phrase mode…...........................................................................................................................32
Adding a new phrase…................................................................................................................................. 32
Choosing a phrase ‘location’…..............................................................................................................................32
Adding a phrase ‘description’….............................................................................................................................32
Characters available for Phrase descriptions…............................................................................................. 32
Recording a phrase…................................................................................................................................... 33
Auto recording…..................................................................................................................................................33
Summary of Key functions for recording….............................................................................................................33
Phrase ‘storage’… ........................................................................................................................................ 34
10. The Calls & Redial Log................................................................................................35
The Calls Log…............................................................................................................................................ 35
Accessing the calls log…......................................................................................................................................35
Using the calls log…in standard operating mode...................................................................................................35
Using the calls log…in reduced function mode.......................................................................................................35
The Redial Log….......................................................................................................................................... 35
Accessing the redial log….....................................................................................................................................36
Using the redial log…in normal operating mode.....................................................................................................36
Using the redial log…in reduced function mode.....................................................................................................36
Call & Redial log ‘storage’…......................................................................................................................... 36
11. The Answer Phone.......................................................................................................37
About the answer phone…............................................................................................................................ 37
Number of received messages…..........................................................................................................................37
Answer phone setup….................................................................................................................................. 37
Switching the answerphone on and off…....................................................................................................... 37
‘Reviewing’ (listening to) messages in ‘Standard Mode’…............................................................................. 37
‘Standard Mode’ key functions…...........................................................................................................................38
Reviewing (listening to) messages in ‘Reduced Function Mode’ (RF)…......................................................... 38
‘Caller’ operation whilst answering…............................................................................................................. 38
‘User’ (from the Sero!) operation whilst answering… ..................................................................................... 39
Memo Recording…....................................................................................................................................... 39
Reviewing Memos….............................................................................................................................................39
Outgoing messages…................................................................................................................................... 40
Selecting / listening to the outgoing messages ‘Standard Mode’….........................................................................40
Stopping out going message playback…...............................................................................................................40
Selecting / listening to the outgoing messages in ‘Reduced Function’ (RF) mode…................................................40
Recording new outgoing messages…...................................................................................................................40
Deleting / restoring out going messages to default (factory) messages…................................................................41
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SERO! Technical Manual Issue 4.2 Page 4 of 108
Call ‘waiting’ indication… .............................................................................................................................. 41
Remote Access…......................................................................................................................................... 42
Procedure for accessing messages…...................................................................................................................42
Changing remote access PIN code…....................................................................................................................42
12. Help Call........................................................................................................................43
Help call in ‘Simple’ mode….......................................................................................................................... 43
Help call in ‘Automatic’ mode…..................................................................................................................... 43
Automatic Help Call operation… ...........................................................................................................................44
Notes…................................................................................................................................................................44
‘Help’ contact numbers….............................................................................................................................. 45
Help call ‘message recording’….................................................................................................................... 45
‘Recording’ the help call message…......................................................................................................................45
Playing / reviewing the help call message…..........................................................................................................45
13. Phone Settings (SETUP)..............................................................................................46
Changing Settings…..................................................................................................................................... 46
PIN Codes…........................................................................................................................................................46
Selecting a Group …............................................................................................................................................47
Choosing a setting................................................................................................................................................47
Changing the settings values................................................................................................................................48
List of Settings…........................................................................................................................................... 48
Announcement volume (requires ‘Basic’ PIN or higher)….............................................................................. 48
Set time & date….......................................................................................................................................... 48
Set the Date…......................................................................................................................................................48
Set the time…......................................................................................................................................................48
Time display format…...........................................................................................................................................49
Setup answer phone (requires ‘Basic’ PIN or higher)…................................................................................. 49
Answer phone rings…..........................................................................................................................................49
Answer Phone PIN…............................................................................................................................................49
Immediate answer….............................................................................................................................................49
Monitor Volume….................................................................................................................................................49
Setup Ringing…............................................................................................................................................ 50
Ringer Volume…..................................................................................................................................................50
Ring tone std… ....................................................................................................................................................50
Ring tone in PBook…...........................................................................................................................................50
Ring tone VIP… ...................................................................................................................................................50
Announce known call… ........................................................................................................................................50
Call Control (requires ‘Supervisor’ PIN or higher)…....................................................................................... 50
Require PIN for calls?...........................................................................................................................................50
Call Lock PIN…....................................................................................................................................................51
Dial prefix… .........................................................................................................................................................51
Prefix emergency numbers?.................................................................................................................................51
Auto hang-up (mins)…..........................................................................................................................................51
Area Code (USA/Canada only)…..........................................................................................................................51
Set Functionality (requires ‘Carer’ PIN or higher)…....................................................................................... 52
Allow phone book edit?.........................................................................................................................................52
Sort phone book by name?...................................................................................................................................52
Allow phrase recording? .......................................................................................................................................52
Enable phrases?..................................................................................................................................................52
Enable answer phone?.........................................................................................................................................52
Announce keys?...................................................................................................................................................52
Announce name in phone book logs?....................................................................................................................52
Announce warnings?............................................................................................................................................52
Enable help key?..................................................................................................................................................52
Autonomous help call? .........................................................................................................................................52
Record help message?.........................................................................................................................................52
Reduced Function? ..............................................................................................................................................52
Phr. 49 ends call?.................................................................................................................................................52
Play phrase 1 on answer…...................................................................................................................................52
Eng. Use Only Settings (Requires ‘Engineer’ PIN)…..................................................................................... 53
Display contrast…................................................................................................................................................53
Use accented characters?....................................................................................................................................53
Gewa IR start channel….......................................................................................................................................53
Gewa IR end channel…........................................................................................................................................53
Gewa start function…...........................................................................................................................................53
Possum IR group…..............................................................................................................................................53
‘Accept’ Old Possum IR codes…...........................................................................................................................53
Default to headset….............................................................................................................................................53
Enable headset?..................................................................................................................................................53
Hands free mode…..............................................................................................................................................53
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SERO! Technical Manual Issue 4.2 Page 5 of 108
Auto secrecy….....................................................................................................................................................54
Caller ID mode…..................................................................................................................................................54
Show information…....................................................................................................................................... 54
Default setting values…................................................................................................................................ 54
14. Optimising hands-free modes ....................................................................................56
Operating Modes…....................................................................................................................................... 56
Mode 0….............................................................................................................................................................56
Mode 1….............................................................................................................................................................56
Limitations of Mode ‘0’ and ‘1’…............................................................................................................................56
Mode selection…..................................................................................................................................................56
Behaviour in hands-free modes…................................................................................................................. 57
Practical considerations….....................................................................................................................................57
Echo cancelling….................................................................................................................................................57
15. Infrared remote control set up....................................................................................58
Using ‘old’ Possum codes….......................................................................................................................... 58
Programming IR transmitters to use ‘old’ Possum codes’…....................................................................................58
‘Possum COMPANION 1800 A/B’…......................................................................................................................58
‘Possum Primo!’ / ‘HC1400’…...............................................................................................................................59
‘SRS 100’ / ‘Intellec’ – using ‘old’ possum codes…................................................................................................59
‘SRS Lite’ - using ‘old’ possum codes… ................................................................................................................59
Assigning specific SERO! functions to all SRS controllers… ..................................................................................60
SRS Sero! ‘Capture Record’ for ‘old’ codes…........................................................................................................60
Using ‘Possum IR Group’ codes…................................................................................................................ 60
Setup IR transmitters to use Possum IR group codes….........................................................................................61
Using SRS controllers with Possum IR Group codes….........................................................................................63
SRS-Lite management software add device….......................................................................................................63
SRS Intellec/100 management software add device…...........................................................................................63
SRS Sero! Capture Record for Group 6 ‘fast’ IR codes….......................................................................................64
Using ‘Gewalink’ IR codes…......................................................................................................................... 64
Gewa-link start channel….....................................................................................................................................64
Gewa-link end channel…......................................................................................................................................65
Gewa ‘Start Function’…........................................................................................................................................65
Gewa-link setup examples for Gewa transmitters…...............................................................................................66
Using Gewa-link channels with Possum IR controllers…........................................................................................66
15. Internationalisation......................................................................................................67
Translation of on-screen text….............................................................................................................................67
Tailoring to work with different telephone systems... ..............................................................................................67
Tailoring to match different phone lines…...................................................................................................... 67
Alternate Line Impedance…..................................................................................................................................67
Voice prompts…...................................................................................................................................................68
Firmware…..........................................................................................................................................................68
Regulatory issues….............................................................................................................................................68
Display of dates…................................................................................................................................................68
Display of phone numbers….................................................................................................................................68
16. Key and Warning Voice Prompts................................................................................69
Recording new key names and warnings…................................................................................................... 69
Key names/warnings recording procedure….........................................................................................................69
Notes and tips about recording key names and warnings…...................................................................................69
List of audible prompts for keys… .........................................................................................................................70
List of audible prompts for general announcement and warnings…........................................................................71
17. Text Prompts................................................................................................................72
Previewing text prompts… ............................................................................................................................ 72
Error codes for text prompts… ...................................................................................................................... 72
18. ‘In-Country’ Evaluation Check List.............................................................................73
Initial preparation…....................................................................................................................................... 73
Adjusting Settings….............................................................................................................................................73
Answer phone…...................................................................................................................................................73
Do Not Disturb (DND)…........................................................................................................................................73
Phone book…......................................................................................................................................................73
Testing…...................................................................................................................................................... 74
Making calls…......................................................................................................................................................74
Receiving calls…..................................................................................................................................................74
Answer phone…...................................................................................................................................................75
Parallel Phone Detection…...................................................................................................................................75
Recall ..................................................................................................................................................................76
Reporting Problems…................................................................................................................................... 76
Line Information ...................................................................................................................................................76
SERO! Phone Information.....................................................................................................................................76
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SERO! Technical Manual Issue 4.2 Page 6 of 108
Details of Problem(s):...........................................................................................................................................76
19. Internal Jumper Links – Line Selection......................................................................77
Setting the Jumpers…................................................................................................................................... 77
Incorrect setting…......................................................................................................................................... 77
20. Power Supply Specifications......................................................................................78
Differences from previous model (as used on phones with serial No <1500)….............................................. 78
Standard power supply….............................................................................................................................. 78
Using other power supplies…........................................................................................................................ 78
Approvals….................................................................................................................................................. 79
Power Connector Information….................................................................................................................... 79
Detailed Electrical Specification…................................................................................................................. 79
21. SD Memory Card..........................................................................................................80
Size & capacity….......................................................................................................................................... 80
SD Card type notes…................................................................................................................................... 80
SD card error codes… .................................................................................................................................. 80
22. USB…............................................................................................................................80
23. Updating Firmware and Transferring files to the phone...........................................81
Hyper Terminal Connections: Creating a New connection with Sero.............................................................. 81
Hyper Terminal Connections: Opening an existing Sero connection.............................................................. 85
Updating Sero Firmware…............................................................................................................................ 86
Emergency update Procedure…................................................................................................................... 88
Updating SERO! firmware v1.01 to V2.xx...................................................................................................... 88
23. File Transfers ...............................................................................................................90
Sending a file to the phone…........................................................................................................................ 90
Send File Command List (i.e. PC to Phone)...........................................................................................................92
Receiving a file from the phone….................................................................................................................. 92
Send File Command List (i.e. Phone to PC)...........................................................................................................94
File transfer commands…............................................................................................................................. 94
Error codesfor xmodem transfers (not boot loader)…................................................................................... 94
Information commands….............................................................................................................................. 94
Miscellaneous commands… ......................................................................................................................... 94
24. ‘Backup’ & ‘Restore’ software ....................................................................................96
What is the software? ................................................................................................................................... 96
Prerequisites (before installing the software)….............................................................................................. 96
Compatibility with Other Software Products… ............................................................................................... 96
Back-up Software Limitations… .................................................................................................................... 96
Preparation (before using the software)…..................................................................................................... 97
Starting the software….................................................................................................................................. 97
Backing up the phone…................................................................................................................................ 98
Resetting SERO back to Factory Defaults................................................................................................... 101
Restoring files to SERO!….......................................................................................................................... 103
Viewing backed up Sero files…................................................................................................................... 106
25. Troubleshooting.........................................................................................................107
Problems with phrases… ............................................................................................................................ 107
Cannot play any phrases….................................................................................................................................107
Cannot Play Specific Phrases…..........................................................................................................................107
Cannot add any new phrases…..........................................................................................................................107
Poor or Intermittent Infra Red Operation….................................................................................................. 107
Weak IR transmitter signal…...............................................................................................................................107
Physical Obstruction… .......................................................................................................................................107
Infrared Interference…........................................................................................................................................107
Problems with the phone book…................................................................................................................. 108
Cannot add a new contact…...............................................................................................................................108
Cannot edit/change an existing phonebook contact…..........................................................................................108
Cannot record a contact name….........................................................................................................................108
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SERO! Technical Manual Issue 4.2 Page 7 of 108
1. Introduction
The HC2006 telephone is called SERO! (Latin meaning: “to join”)
The SERO! telephone is an enhanced telephone offering many unique functions, which until now have not been available
in a remote control telephone.
Some of the telephones main features are …
The SERO! telephone provides a feature called SSI (Secure Spoken Identity). This is an advanced caller ID feature where
the telephone can identify and announce the callers name when ringing (if the caller is matched to a contact in the phone
book). This enables the user to filter calls and choose to answer specific incoming calls.
In addition the SERO! offers Communication Aid facility via the use of user/carer recordable phrases. These phrases can
be played to a caller whilst using the telephone, or announced to a person by the user via the telephones internal
loudspeaker.
The telephone also offers Emergency Dialling functionality via operation of the emergency call button. Up to eight phone
book contacts are dialled automatically in sequence until an appropriate call acceptance and response acknowledgement
is received.
In addition to standard features expected from hi specification telephones the SERO! provides remote control operation of
an integral Answering Machine. This has the facility for recordable digital outgoing messages, 14 caller messages, and
also remote access from a different location.
General notes…
‘Reduced Function’ mode (RF)…
The telephone can operate in to modes, these modes either give normal operation or reduced functionality operation
When reduced function mode is set (by selecting in “Functionality” options), there are many changes to the operation of the
phone. These changes make the phone easier to use, with less information on screen and fewer key functions. In
addition, the ability to make changes is restricted.
Key changes are listed here:
Answer phone message playback is automatic, with delete after playback, rather than interactive.
Phone book selection using +/- keys only, no edit functions.
Calls and redials show only last number.
Various “Advanced” options are turned off.
In the following notes “RF mode” is used to note differences when reduced function mode is enabled.
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SERO! Technical Manual Issue 4.2 Page 8 of 108
2. List of features
General… Remote Control…
Handset for conventional use IR control of all functions
Operate Phone Manually Possum IR code compatible
Handset earpiece/microphone volume adjustment Gewa IR Code compatible
Standard wireless/wired Headset connection Ringing…
Headset earpiece/microphone volume adjustment 12 ring tones
Transfer calls manually/remotely to headset/hands free Set ring tone for VIP phonebook contacts
Manual speaker phone operation Set ring tone for other phone contacts
Remote control speaker phone operation Set ring tone for standard/unknown caller
Hands Free Speaker volume adjustment while on a call User adjustable ringing volume
Incoming Calls… ringer off "Do not disturb" all except VIP
Call Timer Announce "Withheld Number" when ringing
Call list for last 13 callers Announce "International Number" when ringing
Display Date and time of call Announce callers "name" if in phone book
Display Contact No and Name if in phonebook Display Name of known Caller
Announce Name/Number of caller in calls list Display Callers Number
Save call to phone book Redial…
Auto Hang-up (from 20 minutes to 120 minutes) Last Number redial
Phone Memories… 14 Number Redial List
Easy to use Phone book Security and Protection…
Infra Red Remote programmable phone book Keypad lock for all calls
Store 100 contacts Keypad lock for all exc. Emergency Numbers
29 remote speed dials from Environmental Controller Keypad lock for all exc. Phonebook
Scroll phone book alphabetically or numerically Programmable keypad lock code
Enter contact name up to 20 characters including accented Call restriction to ban certain numbers
Record and announce 60 contact names 2 Prefix Numbers requiring pin code to dial
5S Record Time per Name Hide digits when on call (home banking)
Announce contact No in phone book Emergency Dialling…
Set Contact as Emergency Dedicated Emergency Dial Button
Set contact as VIP Remote IR Pendant (optional)
Hide contact Number details Help Call activated announcement
Set symbol to display contact type (mobile, home work) User can cancel Help Call
Enable/disable user editing of phonebook User Recordable Help message
Communication (Phrases)… Simple Help Call function (dials 1 contact)
50 User Recordable Phrases Automatic Help call function (dials up to 8 contacts)
Scroll phrase list User can change help call contacts No's
Play phrases while off hook (speak to caller on phone) Enable/disable help call function
Play phrases while on hook (speak to person in room) Power and Warnings…
Auto play a pre-allocated phrase on phone answer/hang up Internal Battery Backup
30 seconds Record Time per phrase Rechargeable batteries
Display phrase name as text Low Battery Warning (audible & visual)
Enable/Disable phrase function & recording/editing Mains Disconnected Warning (audible & visual)
Answer phone… Phone Line DisconnectWarning (audible & visual)
14 Answer phone message capacity Mute Warnings feature
15 minutes Record time per answer phone message
Remote control operation via Environmental control
3 user recordable out going messages Memo record facility
Set number of rings before answer (1-12)
remote access & remote access PIN code change
auto divert withheld no's
adjustable "listen in" volume
Display & announce Total No/New/date and time messages
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SERO! Technical Manual Issue 4.2 Page 9 of 108
3. Getting Started
For fitting and installation always refer to the Fitting and Installation Guide - (Part Number 034-689).
Battery Connection
Fitting the internal batteries…
The internal battery backup (consisting of 5 NMH AA rechargeable batteries) is located in a battery holder compartment on
the underside of the keypad/display assembly. It is accessed by removing the keypad from the phone using a special tool
or key (refer to the HC2006 Fitting and installation Guide).
External connections
Telephone line…
The telephone operates only with analogue telephone lines which are ‘Tone’ dialling. The SERO! is not compatible with
‘Pulse’ dialling networks
Broadband line…
When connecting the telephone to a line which is Broadband (for computer internet access) an ASDL Micro filter must
always be used. This is connected between the telephone line wall socket and the telephones jack lead. Possum
recommend a BT ADSL MF50 Micro filter (Part Number 034-612).
Switchboard line…
In some circumstances the telephone may be installed to a PBX switchboard, (e.g. schools, Hospices etc) the telephone is
only compatible with switchboards having analogue telephone lines.
Connecting to the telephone line…
Connect the RJ type connector on one end of the phone wire to the line jack socket on the underside of the telephone.
Use the cable channel to route the line wire out from the rear of the unit. Locate the telephone within 2.75 Meters of the
telephone line wall jack, and connect the other end of the line wire to the telephone line wall jack socket.
Handset…
On the left hand side of the SERO! telephone there are two mini RJ telephone connector sockets. Connect the handset to
the socket nearest the front of the phone, marked ‘Handset’.
If the unit is to be wall mounted or raised from a flat surface then the handset hook will need to be removed then rotated
180° and reinserted to ensure that the handset is retained on hook and does not slip from the telephone when raised or
wall mounted.
Headset…
On the left hand side of the SERO! telephone there are two mini RJ telephone connector sockets. The socket nearest the
rear is for the headset connection.
The headset port allows the connection of a standard analogue headset (or second handset). It is compatible with most
headsets, including older ones that use a 5V supply.
To allow headset operation the setting ‘Enable Headset’ must be set to ‘yes’ in Engineer only settings. If the headset is not
enabled (or not detected) the headset button on the keypad works as a second ‘hands free’ button.
If ‘Enable Headset’ is enabled, phones with serial number 1500> detect the connection of the headset automatically – if
headset operation is enabled, but no headset is physically connected, the headset button works as hands free.
Connecting the headset…
Normally the headset will be detected on powering up the phone.
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SERO! Technical Manual Issue 4.2 Page 10 of 108
If the headset is connected subsequently, simply press the Setup key twice (the basic pin is required in reduced function
mode) so that the phone detects the headset. Note that there is a longer pause on leaving set-up mode when headset is
enabled.
Jabra GN9120 Wireless DECT Headset…
Connect the headset lead from the Jabra DECT base station into the headset socket on the telephone. Do not disconnect
the handset from the SERO! and do not connect the SERO! handset to the Jabra DECT base station as described in the
Jabra setup guide.
Practica A100-5 Wired Headset & Amplifier…
The headset unit is supplied with an amplifier which must not be used with SERO!
Checking the headset status…
If the headset is enabled and detected, a headset symbol will be shown at the top left of the Show Information screen,
available from the top set-up menu.
Connect the headset lead into the socket marked ‘Headset’ nearest the rear of the SERO!.
Mains Adaptor…
The Mains Adaptor should be connected at all times for correct operation and battery charging. Connect the 3 PIN UK
Mains plug power supply to a 13 Amp socket which is in an easily accessible location within 2.75 Metres of the telephone.
Connect the DC plug of the power supply lead to the power input on the rear of the telephone.
Note: On Power up (after fitting the batteries, keypad & mains adapter) ‘Clock is not set!’ ‘Set the Date’ will appear &
be displayed for 1 minute, then disappear. To set the Date and Time see Telephone settings.
Fitting the unit…
Refer to the Installation and Fitting guide (Part No 034-689). The telephone is supplied with a universal plastic stand, the
shape of the stand allows for two mounting options, achieved by reversing the orientation of the stand before attaching it to
the telephone.
Table mounting…
The telephone can be used without any stand on a flat horizontal surface; however for a more upright viewing angle the
plastic stand should be used
Wall mounting…
The telephone can be wall mounted using the plastic stand which is fitted in the opposite orientation to table mounting.
When fitted to a wall, the telephone will be in comfortable and usable operating position.
4. Getting to know SERO!
Functions of keys…
- Setup Enter setup mode.
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