Pottawatomie Interactive TV User manual

Live Connected.
 It provides simple, straighorward instrucons for your TV service.
From how to use your Remote Control to Video On Demand, this guide will help you get the most out of
your Interacve TV service quickly and easily.
Should you have any quesons that aren’t answered here, simply call us at 405.997.5201.


Congratulations! And welcome to a whole new Interactive TV Experience.
A world of exciting choices awaits you with hundreds of channels, high-denition programming,
DVR service, Video On Demand and Media Sharing options.
To help you make the most of this experience and get you started quickly and easily, we have
developed this User Guide. It’s everything you ever wanted to know about your TV service with
easy, step-by-step instructions and tips.
If there is any way we can make your TV experience more enjoyable or answer any further questions,
please call us at 405.997.5201.

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Table of Contents
Functions of the Remote Control ...............................................................4
How to Navigate and Use the Menu Screen ........................................5
How to Use the Interactive Program Guide .........................................6
How to the Use the Program Info Screen .............................................7
How to Search for a Program ....................................................................8
How to use DVR Services* ................................................................... 9-22
Controlling Live TV ........................................................................................9
How to Use Video On Demand ........................................................23-27
How to Use Parental Controls ..........................................................28-31
How to Customize Your Guide ............................................................... 32
How to Set Up a Favorite Channels List ........................................33-34
How to Change Your TV Settings ....................................................35-36
Viewing Caller ID Information on your TV ......................................... 37
Programming the Remote Control ................................................38-39
Troubleshooting ......................................................................................... 40
Notice of Customer Rights and Information ..............................41-43
Table of Contents

BLUE CAPS
refer to buttons on your remote control.
RED CAPS
refer to names on your TV screen.
*You must subscribe to DVR service for this section.

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Your Remote Control
Your Remote Control

5
How to Navigate and Use the Menu Screens
How to Navigate and Use the Menu Screens
Use the ARROW BUTTONS and/or the CH/PG buttons, then press OK on your remote control to
navigate through the menus and screens and select programs.
The Menu screen provides access to the features of your TV service.
1. Press MENU. The MENU SCREEN appears.
2. Press the RIGHT ARROW and LEFT ARROW buttons to highlight a heading, such as LIVE TV, on
the horizontal menu bar.
3. Press the UP ARROW and DOWN ARROW buttons to highlight an item, such as GUIDE, under
the heading.
4. Press OK to select the item.
5. Press BACK to return to the previous screen.
6. Press EXIT TO TV at any time to return to TV viewing.

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How to Use the Interacve Program Guide
How to Use the Interacve Program Guide
THE INTERACTIVE PROGRAM GUIDE
The Interactive Program Guide, referred to simply as the ‘Guide,’ is easy to use and helps you
quickly nd your favorite shows.
1. Press GUIDE.
2. Press the UP ARROW and DOWN ARROW or CH/PG to scroll vertically through the Guide. You can
press the CH/PG button to go through a whole page of the Guide at a time.
3. Press the RIGHT ARROW and LEFT ARROW buttons to scroll horizontally through the Guide to
see what is playing at a later time.
4. Highlight the program you want and press OK. If the program is currently available, it will begin
playing. If the program is on at a later time, a Program Info screen will appear with options to
choose from.
5. Press EXIT TO TV at any time to return to TV viewing.

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The PROGRAM INFO SCREEN displays information about programs in the Guide, and provides
access to a variety of options related to the program.
1. Press GUIDE.
2. Press the UP ARROW and DOWN ARROW or CH/PG to highlight the program you’re interested in.
3. Press INFO and the PROGRAM INFO SCREEN appears.
4. Under the SUMMARY heading, highlight one of the following options and press OK:
• WATCH - To tune to the program if it is currently on.
• *RECORD EPISODE - To record the program. This option will only appear if you have DVR
service. See HOW TO USE DVR SERVICE for more information.
• *RECORD SERIES - To record the series for this program. This option will only appear if you have
DVR service. See HOW TO USE DVR SERVICE for more information.
• RENT - To rent the program. This option appears if you are in the Program Info screen for a
Video On Demand movie or Pay Per View event. See HOW TO USE VIDEO ON DEMAND for
more information.
5. Press the RIGHT ARROW button on the horizontal menu bar to view additional details of the
program. Use the UP ARROW and DOWN ARROW buttons and press OK to select additional
information.
How to Use the Program Info Screen
QUICK TIP:
If you want to nd out more about the program you are currently watching, just press the INFO button on your remote
control, then EXIT TO TV to return to TV viewing.
How to Use the Program Info Screen
*You must subscribe to DVR service for this section.

8
QUICK TIPS:
A quick way to access search options is to press the ENTER/ZOOM button on your remote while the search menu is open.
How to Search for a Program
You can use the search function when you know the title of the program you want to watch, or the
name of the person, such as an actor or director, involved in the program.
1. Press MENU.
2. Under LIVE TV , highlight SEARCH, and press OK. These options appear on the SEARCH SCREEN:
• ALPHABETIC KEYPAD - Highlight and select the letters to search for the program or person you
are looking for.
• [____] To add a space in between words you are searching for.
• To delete a letter/number.
• 123 To activate the numeric keypad to search by number.
• OPTIONS To narrow down your search by ltering your results.
3. To begin your search, use the ARROW BUTTONS to highlight the rst letter or number you are
searching for, then press OK. On the right hand side of your screen, a list of programs or names
that contain the letter you entered will appear (rst letter of a word).
4. To narrow down your search, continue to enter letters/numbers as in step 3. Or, highlight
OPTIONS and press OK. You can lter your results in the following ways:
• ALL RESULTS - Displays people, program titles, and Video On Demand programs that match the
search text.
• TITLES - Displays program titles and Video On Demand programs that match the search text.
• VIDEO ON DEMAND - Displays only Video On Demand programs that match the search text.
• PEOPLE - Displays only people who match the search text.
5. Once you see the title of the program or name in the box on the right, use the ARROW BUTTONS
to highlight it, then press OK.
• If you select a program title, details of the program will appear. To watch a program currently
on, highlight the program and press OK. To schedule a recording of the program, see HOW TO
USE DVR SERVICE.
• If you select a person’s name, programs featuring that person will appear. To watch a program
currently on, highlight the program and press OK. To schedule a recording of the program, see
HOW TO USE DVR SERVICE.
6. Press EXIT TO TV at any time to return to TV viewing.
How to Search for a Program

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With DVR Service (Digital Video Recording), you can control live TV and recorded programs.
LIVE TV
Only available on the main DVR Set-Top Box
If you subscribe to DVR, your DVR will create a temporary recording of the channel you are
watching. This feature is called a “buer”. Your DVR will buer up to 1.5 hours of programming and
will continue until you either:
(1) switch to another channel (at which time it will begin buering the program you just tuned to
and remove the previous program stored in the buer) or
(2) turn o your set-top box (the buer is then cleared).
You can control Live TV using the same control buttons that you use to pause, fast-forward, and
rewind Video On Demand.
While watching a Live TV program, your actions are shown on a status bar at the bottom of your
screen.
Live TV Options
• Pause a Live Program: Press PAUSE to freeze the program. Press PLAY to resume watching at
normal speed.
• Rewind or Fast-Forward a Live Program: Press REW or FF up to three times to increase the speed. Or
use the REPLAY and FWD buttons to jump forward and back in short segments.
• The status bar at the bottom of your screen will indicate where you are in the program. You
can only Fast-Forward up to the point of the Live TV program. Press PLAY to resume watching
at normal speed.
• Catch up to the Live TV Program: When you pause or rewind a Live TV program, you can return to
the point of Live programming at any time by pressing the FWD button on your remote con-
trol.
6. Press PLAY at any time to bring up the status bar.
How to Use DVR Service*
*You must subscribe to DVR service for this section.
How to Use DVR Service

10
How to Use DVR Service*
RECORDING SINGLE TV PROGRAMS
With DVR service, you can record current shows, schedule future shows to be recorded, and watch
the recorded shows at any time. You can record an individual show or a series of episodes that
occur at regular intervals.
RECORDING A SINGLE PROGRAM YOU ARE CURRENTLY WATCHING
While watching Live TV, you can record the program you are watching until its scheduled end time,
or add extra time at the end to ensure that the whole program records.
1. Press RECORD. The message “Recording” appears briey on the screen. The Record light on your
set-top box lights up and remains on while the program is recording.
To control when the recording ends:
1. Press INFO.
2. Highlight RECORD OPTIONS, and press OK. The RECORD OPTIONS SCREEN appears.
3. Highlight the text under STOP RECORDING, and press OK.
4. Highlight one of the following options and press OK:
• At scheduled time
• 5 minutes after
• 15 minutes after
• 30 minutes after
• 1 hour after
• 2 hours after
• 3 hours after
Or highlight CANCEL CHANGES and press OK to keep your current setting.
5. Highlight SAVE CHANGES, and press OK.
*You must subscribe to DVR service for this section.
How to Use DVR Service
WHOLE HOME DVR
If you have more than one set-top box in your home, you can record and watch your programs on
any set-top box, enabling the freedom to view and record television in any room of your home.
While watching a recorded program on any set-top box, you can pause, stop, rewind, and fast-
forward the recording. Whole Home DVR allows to you watch any recorded programming, on any
set-top box, in the home network.

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How to Use DVR Service*
CHANGING HOW LONG THE RECORDING WILL BE STORED
1. Press RECORDED TV.
2. Press the RIGHT ARROW button to highlight BY DATE or BY TITLE, and press OK.
3. Highlight the program you want, and press OK.
4. Highlight the text under KEEP UNTIL, and press OK.
5. Highlight one of the following options, and press OK:
• SPACE NEEDED - Automatically erases the program when space is needed for a new recording.
• ERASE - Stores the program until you choose to erase it.
• DON’T CHANGE - Choose this option and press OK to keep your current setting.
STOPPING THE RECORDING OF THE PROGRAM YOU ARE WATCHING
1. Press STOP while watching a Live TV program. A message appears to enable you to stop or continue
recording.
2. Highlight STOP RECORDING, and press OK. The message RECORDING STOPPED appears.
Or, highlight KEEP RECORDING, and press OK.
DETERMINING IF THE PROGRAM YOU ARE WATCHING IS RECORDING
There are several ways to determine whether a program, that is currently playing, is recording.
• Press the INFO button. The program will have a red dot beside the program if it is recording.
• Or, press GUIDE. Programs that are recording will have a red dot beside them.
• Or, press RECORDED TV. The RECORDED TV SCREEN displays the title of a recorded program as
soon as it begins recording, with a red dot beside the title.
*You must subscribe to DVR service for this section.
QUICK TIP:
Pressing the RECORD button twice while highlighting a program in the guide schedules a Series Recording. Three
overlapping dots will appear. See HOW TO RECORD A SERIES for more information.
How to Use DVR Service

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*You must subscribe to DVR service for this section.
How to Use DVR Service*
How to Use DVR Service
• Or, look at the record light on the set-top box. If the red light is on, the DVR is recording a
channel. However, this does not mean it is recording the channel you are currently watching.
RECORDING A SINGLE PROGRAM USING THE GUIDE
You can use the Guide to schedule a recording of a program that is currently showing or one that
will be shown in the future.
1. Press GUIDE.
2. Use the ARROW BUTTONS or CH/PG to highlight a program that you want to record.
3. Press RECORD. A red dot will appear by the program to indicate the program is now scheduled
to record.
To control when the recording ends:
1. Press INFO.
2. Highlight RECORD OPTIONS, and press OK. The RECORD OPTIONS SCREEN appears.
3. Highlight the text under STOP RECORDING, and press OK.
4. Highlight one of the following options and press OK:
• At scheduled time
• 5 minutes after
• 15 minutes after
• 30 minutes after
• 1 hour after
• 2 hours after
• 3 hours after
Or highlight CANCEL CHANGES and press OK to keep your current setting.
5. Highlight SAVE CHANGES, and press OK. A RECORDING SCHEDULED message appears briey on your
screen.

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QUICK TIP:
When you schedule a program to be recorded, the recording completes even if your TV and set-top box are o. This
applies to both scheduled recordings, as well as when you press the RECORD button while watching Live TV.
*You must subscribe to DVR service for this section.
How to Use DVR Service*
RECORDING A SINGLE PROGRAM BY CHANNEL, DATE, AND TIME
You can schedule a recording manually by specifying the channel, date, time, and duration. You
can only schedule single recordings of single programs using this screen, not a series.
1. Press RECORDED TV.
2. Press the RIGHT ARROW button to highlight ADD RECORDING.
3. Highlight CHANNEL and TIME, and press OK. The MANUAL RECORD SCREEN appears.
4. Highlight the TEXT ENTRY BOX under CHANNEL. Use the NUMERIC KEYPAD on your remote
to enter the channel you want to record.
5. Highlight the TEXT ENTRY BOX under DATE, and press OK. Highlight the DATE you want,
press OK.
6. Highlight the TEXT ENTRY BOX under START. Use the NUMERIC KEYPAD on your remote to enter
the time you want the recording to start. Press OK to change to AM or PM.
7. Highlight the TEXT ENTRY BOX under STOP. Use the NUMERIC KEYPAD on your remote to enter
the time you want the recording to end. Press OK to change to AM or PM.
8. To change how long you want to keep the recording, highlight the text under KEEP UNTIL, and
press OK. You can select one of the following options:
• SPACE NEEDED - Automatically erases the program when space is needed for a new recording.
• ERASE - Stores the program until you choose to erase it.
9. Highlight the setting you prefer and press OK. Or, highlight DON’T CHANGE and press OK to
keep your current setting.
10. To activate your settings, highlight RECORD, and press OK. Or, highlight DON’T RECORD and
press OK to choose not to record.
How to Use DVR Service

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HOW TO RECORD A SERIES
DVR service also allows you to record recurring programs, such as episodes in a series. Once
scheduled, a series recording occurs until cancelled.
1. Press GUIDE.
2. Use the ARROW BUTTONS or CH/PG to highlight the program you want to record.
3. Press RECORD twice. A red dot appears on the rst press, and three overlapping dots appear on
the second press. This indicates that a series is set to record. Your DVR service will now record that
program at the same time on the same day each week for the time shown in the Guide.
RECORDING A SERIES USING THE PROGRAM INFO SCREEN
1. Press GUIDE.
2. Use the ARROW BUTTONS or CH/PG to highlight the program you want to record.
3. Press INFO. The PROGRAM INFO SCREEN appears.
4. On the PROGRAM INFO SCREEN, highlight RECORD SERIES, and press OK. The RECORD SERIES
SCREEN appears.
5. To change the time of recording, highlight the TEXT UNDER TIME, and press OK. Highlight one of
the following options and press OK:
• ANY DAY, AROUND XX:XX AM/PM - Records programs any day of the week, as long as they
occur at or near the same time as the selected episode.
• ANY DAY, ANY TIME - Records programs any day of the week at any time.
• ANY DAY, ANY TIME, ONCE PER DAY - Records programs any day and time, but records only one
episode per day.
You can also select DON’T CHANGE to keep current settings.
6. To change the type of recording, highlight the text under SHOW TYPE, and press OK. Highlight
one of the following options, and press OK:
• FIRST RUN and RERUN - Records rst-run and all subsequent reruns of this program.
• FIRST RUN ONLY - Records rst-run episodes, but will not record reruns.
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*

15
RECORDING A SERIES, CONTINUED
7. To add extra time to ensure that you record each entire episode, highlight the text under STOP
RECORDING and press OK:
• At scheduled time
• 5 minutes after
• 15 minutes after
• 30 minutes after
• 1 hour after
• 2 hours after
• 3 hours after
Or highlight DON’T CHANGE and press OK to keep your current setting.
8. To activate your settings, highlight RECORD, and press OK.
CANCELING SCHEDULED RECORDINGS
The easiest way to cancel a single or series recording is by using the Guide. Individually scheduled
recordings are marked by a red dot, and series recordings are marked by three overlapping dots.
1. Press GUIDE.
2. Use the ARROW BUTTONS or CH/PG to highlight the program you want to cancel recording.
3. If the program is an individually scheduled recording (shown by a single red dot), press RECORD
twice. The rst press changes the program to a series recording (three overlapping dots), and
the second press cancels the recording (the dots disappear). A RECORDING CANCELED message
appears on the screen.
4. If the program is a series recording (three overlapping dots), press RECORD once. This cancels
the entire series recording, and the dots disappear from the Guide. A RECORDING CANCELED
message appears on the screen.
RESOLVING RECORDING CONFLICTS
Your set-top box can record a limited number of programs at a time. Recording conicts occur
when you try to schedule more than the allowable recordings at a time. The next section will
detail how to resolve recording conicts.
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*

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RESOLVING CONFLICTS FOR A SINGLE RECORDING
When an individual recording conicts with one or more previously scheduled recordings, a
RECORDING CONFLICT screen alerts you to the problem.
1. To cancel recording the program that caused the conict, highlight DON’T RECORD (Program
Name), and press OK. Highlight CANCEL RECORDING, and press OK. Or, highlight DON’T CANCEL
and press OK if you do not want to cancel the recording.
2. To resolve the conict by changing which programs will be recorded, highlight RESOLVE
CONFLICT and press OK.
3. Highlight the program you want to record and press OK.
The program(s) scheduled to be recorded will be marked with a red dot. When you select one
program to record, the program or programs beneath it will have their red dots removed.
4. To save your settings, highlight SAVE CHANGES and press OK.
After you resolve the conict, a conict icon (the crossed-out red dot) appears in the Guide by
each overridden program. This noties that the program has been scheduled, but will not be
recorded. If the conict resolves (for example a conicting show is cancelled or moved), the
overridden show will be recorded.
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*

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RESOLVING CONFLICTS FOR A SERIES RECORDING
When episodes of a series recording conict with previously scheduled recordings, a RECORDING
CONFLICT SCREEN enables you to choose how to resolve the conict.
To record all episodes of the series and override recordings that conict:
1. Highlight RECORD ALL EPISODES OF (Series Name) and press OK.
The recordings of episodes for this particular series will override any previously scheduled
recordings that were conicting. A conict icon appears in the Guide by each overridden program.
To record only those episodes that do not conict with previously scheduled recordings:
1. Highlight RECORD THIS SERIES only when no conict occurs, and press OK.
Episodes that conict with previously scheduled recordings are not recorded. The previously
scheduled recordings occur as planned.
To manually choose which episodes will record:
1. Highlight CHOOSE WHICH SHOWS TO RECORD, and press OK. You will see a list of all the
conicting episodes of the new series.
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*

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RECORDING OR CLEARING AN OVERRIDDEN SINGLE RECORDING
An individual conict icon (the crossed out red dot) in the Guide marks an individual recording
that was cancelled in favor of another recording.
When you select the overridden recording in the Guide, the PROGRAM INFO SCREEN appears. You
can handle an overridden recording in one of the following ways:
• Leave it as is.
• If you cancel the recording conict ‘winner’, the overridden recording will be scheduled for
recording. The conict icon will turn back into a red dot.
• Record the overridden program in place of the previous conict winner.
• Clear the conict icon so the overridden program is not recorded even if you cancel the
previous conict winner.
2. To record one of the conicting episodes, highlight the program you want to record, and press
OK. The PROGRAM INFO SCREEN will appear with information on that program.
3. Highlight RESOLVE CONFLICT, and press OK. The RECORDING CONFLICT SCREEN appears, listing
the conicting recordings.
4. Highlight the program you want to record, and press OK. The program(s) scheduled to be
recorded will be marked with a red dot. When you select one program to record, the program(s)
beneath it will have their red dot(s) removed.
5. Highlight SAVE CHANGES, and press OK. A SERIES RECORDING SCHEDULED message appears
briey on your screen.
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*

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RECORDING OR CLEARING AN OVERRIDDEN SERIES RECORDING
A series conict icon (crossed out, three overlapping red dots) in the Guide marks a series episode
that was cancelled in favor of another recording. When you select an overridden series episode in
the Guide, a PROGRAM INFO SCREEN appears.
You can handle an overridden series episode in one the following ways.
• Leave it as is.
• If you cancel the conict winner later, the overridden series episode is rescheduled for the
recording.
The conict icon reverts to overlapping red dots.
• Record the overridden series episodes in place of the previous conict winner.
• Clear the conict icon the cancel the entire series recording.
1. Press GUIDE.
2. Use the ARROW BUTTONS or CH/PG to highlight the overridden episode, and press OK. A
PROGRAM INFO SCREEN appears.
3. To record an overridden series episode instead of the previous conict winner, highlight
RESOLVE CONFLICT, and press OK. The recording for the overridden episode overrides and cancels
the recording for the previous conict winner.
4. Or, to cancel a series recording, highlight CANCEL SERIES, and press OK. In the conrmation
screen, highlight CANCEL SERIES, and press OK. The entire series recording is cancelled. All series
conict icons for it are cleared. This does not erase episodes that were previously recorded.
1. Press GUIDE.
2. Use the ARROW BUTTONS or CH/PG to highlight the overridden program, and press OK. A
PROGRAM INFO SCREEN appears.
3. To record an overridden program instead of the previous conict winner, highlight RESOLVE
CONFLICT, and press OK. A SCHEDULING CONFLICT SCREEN appears. Highlight the overridden
program, and press OK. The recording for the overridden episode overrides the recording for the
previous conict winner.
4. Select SERIES INFO in the PROGRAM INFO SCREEN.
5. Or, to clear the conict icon, highlight TRY AGAIN LATER, and press OK. The conict icon
disappears from the Guide.
RECORDING OR CLEARING AN OVERRIDDEN SINGLE RECORDING, CONTINUED
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*

20
VIEWING A LIST OF SCHEDULED RECORDINGS
Use the RECORDED TV SCREEN to view a list of programs that are scheduled to be recorded.
1. Press RECORDED TV. The RECORDED TV SCREEN appears.
2. Press the RIGHT ARROW button to highlight SCHEDULED on the horizontal menu bar. The
RECORDED TV SCREEN now lists all upcoming recordings in the order in which they will be
recorded.
3. Use the ARROW BUTTONS or CH/PG to scroll through the list.
VIEWING A LIST OF SCHEDULED SERIES RECORDINGS
You can view a list of the series that you have scheduled to record.
1. Press RECORDED TV. The RECORDED TV SCREEN appears.
2. Use the RIGHT ARROW button to highlight SERIES on the horizontal menu bar. The RECORDED
TV SCREEN lists the series scheduled to record.
3. Use the ARROW BUTTONS or CH/PG to scroll through the list.
USING THE RECORDED TV CHANNEL
You can also access RECORDED TV through channel 9999 in your Guide. You can tune to the
channel and away from the channel, just as you would any other channel, to access your
recordings.
*You must subscribe to DVR service for this section.
How to Use DVR Service
How to Use DVR Service*