Potterton Assure Heat 16 User manual

Assure Heat
User Guide
Condensing Central Heating Boiler
13 - 16 - 19 - 25 - 30
en
United Kingdom
Please keep these instructions in a safe place.
If you move house please hand them over to the next occupier.

2 Assure Heat 7668918-01 (10/16)
Dear Customer,
Thank you for purchasing this appliance.
Please read this manual carefully before using the product and keep it in a safe place for future reference.
In order to ensure continued safe and efficient operation we recommend that the product is regularly maintained. Our Service and
After Sales organization can assist with this.
We hope you will receive many years of satisfactory service.
The Benchmark Scheme
Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme
which aims to improve the standards of installation and commissioning
of domestic heating and hot water systems in the UK and to encourage
regular servicing to optimise safety, efficiency and performance.
Benchmark is managed and promoted by Heating and Hotwater
Industry Council. For more information visit www.centralheating.co.uk
0086
© Baxi Heating UK Ltd 2016 All rights reserved. No part of this
publication may be reproduced or transmitted in any form or by any
means, or stored in any retrieval system of any nature (including in any
database), in each case whether electronic, mechanical, recording or
otherwise, without the prior written permission of the copyright owner,
except for permitted fair dealing under Copyrights, Designs and
Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or
make other use of any part of this publication should be made, giving
details of the proposed use, to the following address:
The Company Secretary, Baxi Heating UK Limited,
Brooks House, Coventry Road, Warwick. CV34 4LL
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a
copyright work may be liable to criminal prosecution and civil claims for
damages.
ISO 9001
FM 00866
Model Range
Potterton Assure 13 Heat
G.C.No 41-592-66
Potterton Assure 16 Heat
G.C.No 41-592-67
Potterton Assure 19 Heat
G.C.No 41-592-68
Potterton Assure 25 Heat
G.C.No 41-592-69
Potterton Assure 30 Heat
G.C.No 41-592-70

7668918-01 (10/16) Assure Heat 3
Contents
Contents
1 Introduction
1.1 General
1.2 Additional Documentation
1.3 Symbols Used
1.4 Abbreviations / Glossary
1.5 Extent of Liabilities
1.5.1 Manufacturer’s Liability
1.5.2 Installer’s Responsibility
1.5.3 User’s Responsibility
2 Safety
2.1 General Safety Instructions
2.2 Recommendations
2.2.1 Benchmark Commissioning Checklist
3 Technical Specifications
3.1 Technical Data
3.1.1 Clearances
4 Description of the Product
4.1 General Description
4.2 Operating Principle
4.2.1 In Operation
4.3 Control Panel Description
4.3.1 User Interaction Controller
4.3.2 Indicator Lights
4.4 Standard Delivery
4.5 Accessories & Options
4.5.1 Optional Extras
5 Operation
5.1 Operation Checking Procedure & Basic Fault Identification
5.2 Shutdown
5.3 Frost Protection
6 Settings
6.1 Setting the Boiler Flow Temperature
7 Maintenance
7.1 General
7.2 Maintenance Instructions
7.3 Filling the System
7.4 Venting the System
7.5 Draining the System
6
6
6
6
7
7
7
8
8
9
9
10
10
11
11
12
13
13
13
13
14
14
14
15
15
15
16
16
18
18
18
18
19
19
19
20
21
22

4 Assure Heat 7668918-01 (10/16)
Contents
8 Troubleshooting
8.1 Fault Warning & Lock-out Codes
8.2 Fault Finding
9 Decommissioning
9.1 Decommissioning Procedure
10 Disposal
10.1 Disposal / Recycling
11 Environmental
11.1 Energy Saving
11.2 Room Thermostats and Settings
12 Warranty
12.1 General
12.2 Terms of Warranty
12.2.1 Standard Warranty Terms and Conditions
13 Appendix
13.1 ErP Information
13.1.1 Product Fiche - Boiler Space Heaters
13.1.2 Package Fiche - Boilers
23
23
24
25
25
25
25
26
26
26
27
27
27
27
29
29
29
30

7668918-01 (10/16) Assure Heat 5
This page is intentionally blank

WARNING
Installation, repair and maintenance must only be
carried out only by a competent person. This
document is intended for use by competent persons,
All Gas Safe registered engineers carry an ID card with their
licence number and a photograph. You can check your engineer
is registered by telephoning 0800 408 5500 or online at
www.gassaferegister.co.uk
This manual is intended for the user of the Baxi 400 Heat boiler.
If the appliance is sold or transferred, or if the owner moves
leaving the appliance behind you should ensure that the manual
is kept with the appliance for consultation by the new owner and
their installer.
The appliance is designed as a boiler for use in residential
domestic environments on a governed meter supply only. The
selection of this boiler is entirely at the owner’s risk. If the
appliance is used for purposes other than or in excess of these
specifications, the manufacturer will not accept any liability for
resulting loss, damage or injury.
The manufacturer will not accept any liability whatsoever
for loss, damage or injury arising as a result of failure to
observe the instructions for use, maintenance and
installation of the appliance.
6 Assure Heat 7668918-01 (10/16)
1 Introduction
1 Introduction
1.1 General
1.2 Additional Documentation
1.3 Symbols Used
WARNING
Installation, repair and maintenance must only be
carried out only by a competent person. This
document is intended for use by competent persons,
Various timers, external controls, etc. are available as optional
extras. Full details are contained in the relevant sales literature.
In these instructions, various danger levels are employed to
draw the user's attention to particular information. In so doing,
we wish to safeguard the user's safety, prevent hazards and
guarantee correct operation of the appliance.
DANGER
Risk of a dangerous situation causing serious
physical injury.
WARNING
Risk of a dangerous situation causing slight physical
injury.
CAUTION
Risk of material damage.
Signals important information.
Signals a referral to other instructions or other pages
in the instructions.

7668918-01 (10/16) Assure Heat 7
Introduction 1
DHW: Domestic Hot Water
CH: Central Heating
GB: Great Britain
IE: Ireland
BS: British Standard
HHIC: Heating and Hotwater Industry Council
1.4 Abbreviations / Glossary
1.5 Extent of Liabilities
1.5.1. Manufacturer's Liability
Our products are manufactured in compliance with the
requirements of the various european applicable Directives.
They are therefore delivered with marking and all relevant
documentation. In the interest of customers, we are
continuously endeavouring to make improvements in product
quality. All the specifications stated in this document are
therefore subject to change without notice.
The manufacturer will not accept any liability for loss, damage or
injury arising as a result of:-
Failure to abide by the instructions on using the appliance.
Failure to regularly maintain the appliance, or faulty or
inadequate maintenance of the appliance.
Failure to abide by the instructions on installing the
appliance.
This company declares that no substances harmful to
health are contained in the appliance or used during
appliance manufacture.
The appliance is suitable only for installation in GB and IE and
should be installed in accordance with the rules in force, and
only used in a suitably ventilated location.
In GB, the installation must be carried out by a Gas Safe
Registered Installer. It must be carried out in accordance with
the current and relevant requirements of legislation and
guidance.
Where no specific instructions are given, reference should be
made to the relevant British Standard Code of Practice.
In IE, the installation must be carried out by a competent person
and installed in accordance with the current edition of I.S. 813
‘Domestic Gas Installations’, the current Building Regulations
and reference should be made to the current ETCI rules for
electrical installation.
Incorrect installation could invalidate the warranty and may lead
to prosecution.

8 Assure Heat 7668918-01 (10/16)
1 Introduction
1.5.2 Installer's Responsibility
The installer is responsible for the installation and initial start up
of the appliance. The installer must adhere to the following
instructions:
Read and follow the instructions given in the manuals
provided with the appliance.
Carry out installation in compliance with the prevailing
legislation and standards.
Ensure the system is flushed and inhibitor added.
Install the flue/chimney system correctly ensuring it is
operational and complies with prevailing legislation and
standards, regardless of location of the boiler’s installation.
Only the installer should perform the initial start up and carry
out any checks necessary.
Explain the installation to the user.
Complete the Benchmark Commissioning Checklist in the
Installation Manual - this is a condition of the warranty !
Warn the user of the obligation to check the appliance and
maintain it in good working order.
Give all the instruction manuals to the user.
1.5.3. User's Responsibility
To guarantee optimum operation of the installation, you must
observe the following instructions:
Read and observe the instructions given in the manuals
supplied with the appliance.
Seek the assistance of a qualified installer for the installation
and initial commissioning.
Ask the installer to explain the installation.
Have the required annual inspection and maintenance
carried out by a qualified installer and ensure the Benchmark
Service Record in the Installation Manual is completed - this
is a condition of the warranty !
Keep the manuals in good condition and near to the
appliance.
This appliance must not be used by people with a lack of
experience or knowledge, unless they are supervised by
someone familiar with the appliance or if they have been
instructed on how to operate the appliance correctly. Do not
allow children to operate or play with the appliance.

WARNING
Do not touch flue/chimney pipes. Depending on the
settings of the appliance, the temperature of
flue/chimney pipes may exceed 60 °C.
Do not touch radiators for long periods. Depending on
the settings of the appliance, the temperature of
radiators may reach 85 °C.
Take precautions with domestic hot water. Depending
on the settings of the appliance & cylinder thermostat,
domestic hot water temperature may exceed 65 °C.
CAUTION
Do not neglect to service the appliance. Contact a
qualified professional or take out a maintenance
contract for the annual servicing of the appliance.
7668918-01 (10/16) Assure Heat 9
Safety 2
2 Safety
2.1 General Safety Instructions
The boiler can be isolated at the gas valve under the
appliance by turning the tap through 90° (1/4turn).
For advice please contact your Installer, Annual
Service Provider or Baxi Customer Support - The
Service Division of Baxi. You can contact Baxi
Customer Support on telephone number 0344 871 1545.
When contacting Baxi Customer Support it will be useful
to have the ‘Benchmark Checklist’ at the back of the
Installation & Service Manual to hand as it includes details
relevant to the boiler and installation.
DANGER
If you smell gas:
1. Turn off the gas supply at the meter
2. Open windows and doors in the hazardous area
3. Do not operate light switches
4. Do not operate any electrical equipment
5. Do not use a telephone in the hazardous area
6. Extinguish any naked flame and do not smoke
7. Warn any other occupants and vacate the
premises
8. Telephone the National Gas Emergency Service
on:- 0800 111 999
WARNING
This boiler can be used by children aged 8 years and
above and by persons with reduced physical, sensory
or mental capabilities or lack of experience and
knowledge when they have been given supervision or
instruction concerning the safe use of the device and
understand the resulting risks. Children must not be
allowed to play with the appliance. Cleaning and user
maintenance must not be carried out by children
without supervision.

10 Assure Heat 7668918-01 (10/16)
2 Safety
2.2 Recommendations
CAUTION
Only qualified professionals are authorised to work
on the appliance and the installation.
For sealed systems regularly check the water
pressure in the system (recommended pressure is
1.5 bar). Your installer will advise on the method of
repressurising if required.
Keep the appliance accessible at all times.
Do not remove or cover the serial number label
affixed to the slide-out flap at the boiler lower left.
It must remain legible throughout the
lifetime of the appliance.
2.2.1 Benchmark Commissioning Checklist
1. Please ensure that the installer has fully completed the
Benchmark Checklist on the inside back pages of the installation
instructions supplied with the product and that you have signed it
to say that you have received a full and clear explanation of its
operation. The installer is legally required to complete a
commissioning checklist as a means of complying with the
appropriate Building Regulations (England and Wales).
2. All installations must be notified, by the installer, to Local Area
Building Control either directly or through a Competent Persons
Scheme. A Building Regulations Compliance Certificate will then
be issued to the customer who should, on receipt, write the
Notification Number on the Benchmark Checklist.
3. This product should be serviced annually to optimise its
safety, efficiency and performance. The service engineer should
complete the relevant section of the Benchmark Service Record
in the Installation & Service manual after each service.
4. The completed Benchmark Checklist & proof of annual
servicing (where applicable) will be required in the event of any
warranty work.
See Section 12 for warranty information.

7668918-01 (10/16) Assure Heat 11
Technical Specifications 3
3 Technical Specifications
3.1 Technical Data
NOTE: All data in this section are nominal
values and subject to normal production
tolerances.
Outercase Dimensions
Overall Height Inc Flue Elbow - 790mm
Casing Height - 625mm
Casing Width - 370mm
Casing Depth - 280mm
Electrical Supply 230V~ 50Hz
(Appliance must be connected to an
earthed supply)
External Fuse Rating 3A
Clearances
Both Sides 5mm Min
Above Casing (Top Flue) 190mm Min
Above Casing (Rear Flue) 35mm Min
Below Casing (in Cupboard) 35mm Min
Below Casing 120mm Min
Front (For Servicing) 500mm Min
Front (In Operation) 5mm Min
Flow Temperature (adjustable)
30° C to 80° C (± 5° C)
Ventilation of Compartment
Where the boiler is installed in a cupboard
or compartment, no air vents are required
for cooling purposes providing that the
minimum dimensions above are maintained.
Power Consumption
13 model 17W
16 model 20W
19 model 23W
25 model 33W
30 model 44W

12 Assure Heat 7668918-01 (10/16)
3 Technical Specifications
3.1.1. Clearances
1. A flat vertical area is required for the installation of the boiler.
2. These dimensions include the necessary clearances around
the boiler for case removal, spanner access and air movement
(Figs. 1 & 2). Additional clearances may be required for the
passage of pipes around local obstructions such as joists
running parallel to the front face of the boiler.
625mm
370mm
190mm
5mm Min
5mm Min
For Servicing
Purposes
In Operation
5mm Min
625mm
370mm
5mm Min 5mm Min
For Servicing
Purposes
5mm Min
In Operation
At least
1.5°
At least
1.5°
Fig. 1
Fig. 2
120mm Min
120mm Min
35mm Min
in Cupboard
500mm Min
500mm Min
270mm
35mm Min
in Cupboard
35mm Min* in
cupboard (cut-outs
required for
pipework)
85mm Min* below
ceiling (allows
access to
compression
fittings on pipe)

7668918-01 (10/16) Assure Heat 13
Description of the Product 4
4 Description of the Product
4.1 General Description
1. The Potterton Assure Heat is a wall mounted condensing
boiler which is room sealed and fan assisted, and will serve
central heating and stored domestic hot water
2. The boiler will be one of the following outputs:-
13 model - 13 kW
16 model - 16 kW
19 model - 19 kW
25 model - 25 kW
30 model - 30 kW
3. The boiler is factory set for use only on Natural Gas (G20).
4. The boiler model, serial number and Gas Council number are
shown on the information label under the boiler (Fig. 3). This is
for user reference.
Fig. 3
Information
Label
4.2 Operating Principle
Slide
Forward
4.2.1 In Operation
1. Whilst the boiler is in operation cooled flue gases are
discharged through the flue gas discharge pipe. This may
appear as a cloud of steam which is normal.
2. Condensed water is discharged from the boiler heat
exchanger into a pipe (the condensate drain). This pipe must
never be altered or re-routed except by a qualified professional.

14 Assure Heat 7668918-01 (10/16)
4 Description of the Product
4.3 Control Panel Description
4.3.1 User Interaction Controller (Fig. 4)
Key to symbols:-
Heating Water Temperature
Sweep Key and Status Signals
Reset button and On/Off Signal
1. The User Interaction Controller has 2 illuminating push
buttons which provide information about the operating condition
of the boiler.
2. The RESET button illuminates green when the boiler receives
a demand for CH or DHW.
3. The button can flash orange, green or red and at
different frequencies.
4. The User Interaction Controller also has one rotary knob. The
rotary knob is used to set the maximum flow
temperature of the heating water.
5. The temperature selected by the rotary knob must be set to a
higher temperature than the cylinder thermostat to achieve the
required hot water demand.
Fig. 4
4.3.2 Indicator Lights (Fig. 5)
The colour of the status light on the boiler control panel and
the number of times that it flashes indicates whether the boiler is
working normally, has a problem or requires servicing.
See Section 8.1. for details of the fault conditions.
Boiler Operating The light will flash orange at EVERY
heating demand. The number of flashes will correspond with the
heat output of the boiler. This is normal and does not indicate a
fault condition. During normal running illuminates green and
blinks off momentarily every seven seconds approximately to
show the boiler is running normally and supplying heat (Fig. 6).
Error When flashing green light indicates that the boiler has
detected a problem, and is attempting to resolve it. If it does not
succeed the boiler will go into fault mode and display a red light.
Defect When flashing red light indicates that the boiler has a
fault. Press the RESET button for a minimum of 5 seconds to try
and clear the fault condition.
A lock-out condition can be re-set up to 5 times within one hour
using the reset button. Any fault that occurs repeatedly should be
fully investigated and appropriate remedial actions taken by your
installer or Baxi Customer Support.
If there is a continuous red light, contact your installer or Baxi
Customer Support
The lights will be OFF when there is no demand for heat.
Fig. 5
The symbol indicates the Status Light ON.
Time
LED
ON
LED
OFF 1 flash OFF
Light ON (approx. 7 sec.)
1 flash OFF
Time
Normal Operation - The green light remains on for
around seven seconds and then extinguishes briefly,
repeating the sequence whilst the boiler is operating.
Upper Horizontal Line = Light ON
Lower Horizontal Line = Light OFF
Fig. 6

7668918-01 (10/16) Assure Heat 15
Description of the Product 4
4.4 Standard Delivery
4.5 Accessories & Options
1. The literature pack contains:
Literature pack
• Installation & Servicing Manual
(including ‘benchmark’)
• User Guide Instructions
• Flue Accessories & Fitting Guide
• Warranty Documentation
• System Additive Leaflets
• Wall Template
• Product Leaflet
• Package Leaflet
4.5.1 Optional Extras
1. Various items are available as optional extras.
Flue Accessories (elbows, extensions, clamps etc.)
(refer to the Flue Accessories & Fitting Guide supplied
in the literature pack.)
Remote relief valve kit
1M Condensate Drain Pipe ‘Trace Heating’ Element
2M Condensate Drain Pipe ‘Trace Heating’ Element
3M Condensate Drain Pipe ‘Trace Heating’ Element
5M Condensate Drain Pipe ‘Trace Heating’ Element
Any of the above MUST be fitted ONLY by a qualified competent
person. Further details can be found in the relevant sales
literature and at www.baxi.co.uk

Is the Timer ON and
calling for heat ?
Is the Room Thermostat (if
fitted) set high enough ?
12
1
2
3
4
5
6
7
8
9
10
11
Typical
examples of
external timer
Ensure timer is set for Central
Heating ON (see any instructions
supplied with timer)
NO
YES
NO
15
10
5
20
25
15
10
5
20
25
Turn Room Thermostat to
maximum setting (typical
example shown)
CH ON CH OFF
16 Assure Heat 7668918-01 (10/16)
5 Operation
5 Operation
START
YES
NO Boiler fails to light ?
NO
Press the Reset Button
If boiler will not
light.
CONTACT
YOUR
INSTALLER OR
SERVICE
ENGINEER.
Reset Button
5.1 Operation Checking Procedure & Basic Fault Identification
Make sure the gas
supply is turned ON
and check if other
gas appliances are
operating (e.g. fire,
cooker). If the
property has a
prepayment meter
ensure it has
sufficient credit.
NO
If no gas, consult
your supplier.

7668918-01 (10/16) Assure Heat 17
Operation 5
NO
If you don’t know what you need
to do to get the boiler to light, or
need help with the system and
controls, contact your installer as
soon as possible
Is there electricity to
the boiler ?
Check the fused spur to
the boiler is in the on
position.
NO
Ignition Spark will commence
Boiler operating
satisfactorily.
YES
YES
Boiler flame established
(Both lights are on)
YES
Reset
Button/Light
Chimney Sweep /On
Button /Light
YES
If the boiler fails to
operate. Contact your
Installer.
YES
Switch on.
NO

18 Assure Heat 7668918-01 (10/16)
5 Operation / Settings
5.2 Shutdown
1. To prevent radiators and the system from freezing in rooms
where there is a risk of frost (e.g. a garage or storage room), a
frost thermostat can be connected to the system
5.3 Frost Protection
1. If it is anticipated that the boiler will not be used for a long
period or the property is to be unoccupied it is recommended
that the system is drained if the electricity & gas supplies are to
be turned off. Your installer will be able to offer advice.
6 Settings
6.1 Setting the Boiler Flow Temperature
To increase or decrease the boiler temperature:-
1. Turn the rotary knob to the right (Fig. 7) to increase the boiler
temperature.
2. Turn the rotary knob to the left (Fig. 7) to decrease the boiler
temperature.
3. To achieve the required domestic hot water temperature the
rotary knob must be set to a higher temperature than that selected
on the cylinder thermostat.
Rotary Knob - Boiler
Temperature Adjustment Fig. 7
+
-

7668918-01 (10/16) Assure Heat 19
Maintenance 7
7 Maintenance
7.1 General
CAUTION
Maintenance operations must be performed by a
qualified competent person.
Use only genuine spare parts.
Taking out a maintenance contract is recommended.
2. The painted panels should be wiped with a damp cloth and
then dried completely. DO NOT USE ABRASIVE CLEANING
AGENTS.
7.2 Maintenance Instructions
CAUTION
Only a qualified installer may clean the inside of the
boiler.
1. The boiler does not require any special maintenance.
However, the boiler must be serviced annually in accordance
with the Installation and Service Manual and the relevant
section of the Benchmark Service Record completed in order to
maintain the warranty.
1. The central heating system should be checked regularly.
Proceed as follows:
For Sealed Systems
If the water pressure is lower than 0.7 bar, the water
must be topped up. If necessary: top up the CH system
(recommended water pressure between 1 and 2 bar).
• Check radiators for leaks and (especially in damp areas) for
rust.
• Open and close the radiator valves several times a year to
ensure they can still be rotated.
• Only clean the outside of the boiler with a damp cloth. Do not
use abrasive cleaning agents.

20 Assure Heat 7668918-01 (10/16)
7 Maintenance
7.3 Filling the System
The boiler will be installed on either an open-vented or sealed
(pressurised) heating system. If you are unsure which type of
system you have consult your installer.
Sealed systems may require periodic re-pressurisation. If this is
required on a regular basis a fault or leak is indicated. Seek
advice from your installer.