Potterton Suprima 30 HE Instruction Manual

© Baxi Heating UK Limited 2005
Suprima HE
Condensing
Central Heating Boiler
User Guide and
Important Warranty Information
Please read this
document and keep it safe.
It will help you out should
your boiler need attention.

© Baxi Heating UK Limited 2005
Baxi Heating UK Ltd. is a BS-EN ISO 9001
Accredited Company
Dear User
Thank you for choosing a Potterton central heating boiler.
The following instructions are simple basic steps that you
can take to ensure years of trouble free heating and hot
water for your home.
Points to note
Your new boiler works automatically without a pilot light.
The energy efficiency of your new boiler means that water
vapour condenses inside the boiler itself. This water is
taken away from the boiler to a suitable drain.
At times of low outside temperature a white plume can be
seen at the boiler flue terminal on the outside of your house.
This is mainly water vapour due to your boiler condensing
and is normal.
Warranty
heateam the service division of Baxi Heating UK Limited
provide a 12 month free warranty for your peace of mind.
Once your boiler is registered with us and in the unlikely
event your boiler develops a fault and your installer is
unable to assist, heateam will provide a free service to you
provided the boiler is under 15 months old. Otherwise
heateam will offer a competitive fixed price repair rate
including parts, labour and VAT. To arrange an engineer
visit either in warranty or out, please call heateam on 08706
096 096. It would help if you had your boiler serial number
when you call, the serial number is shown on the back
cover of this guide.
Annual Service
To ensure you receive the maximum efficiency from your
boiler we recommend your boiler has an annual service so
you and your family can continue to enjoy heating and hot
water comfort. To arrange an annual service from one of our
Baxi Heating UK Limited heating experts, please call
heateam on 08706 096 096 to arrange a visit convenient to
you.
Benchmark Commissioning Check List
Please ensure that your installer hands you the boiler
Installation & Service Instructions with the “Benchmark”
Commissioning Checklist sections completed. The details
in the Checklist will be required in the event of any warranty
work. Keep the instructions in a safe place and ensure that
the Service Interval Record at the back is completed at
each service visit.
Introduction
2 intelligently applied technology
12 Months Free Warranty - register today
To receive your 12 months free warranty
please complete the form supplied with
the boiler or simply call heateam, the
service division of Baxi Heating UK
Limited on 08706 000 653 or visit our
web site on
www.keepingbritainwarm.co.uk and
register your boiler.
Potterton Suprima HE
Suprima 30 HE G.C. No. 41 075 35
Suprima 40 HE G.C. No. 41 075 36
Suprima 50 HE G.C. No. 41 075 37
Suprima 60 HE G.C. No. 41 075 38
Suprima 70 HE G.C. No. 41 075 39
Suprima 80 HE G.C. No. 41 075 40
© Baxi Heating UK Limited 2005 All rights reserved. No part of this publication
may be reproduced or transmitted in any form or by any means, or stored in any
retrieval system of any nature (including in any database), in each case whether
electronic, mechanical, recording or otherwise, without the prior written
permission of the copyright owner, except for permitted fair dealing under
Copyrights, Designs and Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other
use of any part of this publication should be made, giving details of the proposed
use, to the following address:
The Company Secretary, Baxi Heating UK Limited, Pentagon House,
Sir Frank Whittle Road, Derby, DE21 4XA.
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a
copyright work may be liable to criminal prosecution and civil claims for damages.

© Baxi Heating UK Limited 2005
The Central Heating and Hot Water you need will be available
when the gas and electricity supplies to the boiler are turned on
with the timer and other heating controls in your system set
correctly.
Other heating controls are items such as room thermostats,
cylinder thermostats and thermostatic radiator valves. To give
the most energy efficient performance these controls can
switch your boiler on and off even when your timer is on.
Instructions on how to use your programmer and other
heating controls should have been supplied with the items.
Baxi Heating UK Limited also produce a guide ‘How to get the
best out of your NEW Central Heating System’. Telephone
our Literature Hotline on 08706 060 623 to request your free
copy.
Pull the door panel down.
Confirm ‘Mains On’ light is on or flashing.
Turn the temperature control knob to adjust the radiator
temperature between approximately 63°C and 82°C.
Hot
water temperature is usually controlled by a thermostat on the
hot water cylinder.
When there is a call for heat the ‘Burner On’ light will flash and
after several seconds the burner will light automatically. The
'Burner On' light will be on whilst water is being heated.
Operating your boiler and system
Mains On
(Green)
Temperature
Control Knob
intelligently applied technology 3
Burner On
(Green)
Lockout
(Red)
Resetting
If the ‘Lockout’ light is on or flashing the boiler will need
resetting.
Turn the temperature control knob to ( ) position.
Wait until the ‘Lockout’ light goes off.
Turn the temperature control knob to the required setting.
The boiler should reset and return to normal operation.
If the boiler does not reset:-
• Check the fault indicators (see label on door panel). If the
boiler has Overheat or Circulation indicators lit, wait 15
minutes for the boiler to cool and reset again.
• Check that the gas and water supplies to the boiler have
not been inadvertently turned off.
If the boiler still fails to reset or resets then returns to lockout,
there is a fault that should be attended to by a Competent
Person.
Competent Person - A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules is deemed
competent.
CORGI - Council for Registered Gas Installers.
ACS - Accredited Certification Scheme
Certificates of competence that are required before
installer can become CORGI registered.

© Baxi Heating UK Limited 2005
4 intelligently applied technology
To Turn Off
If you need to turn the boiler off, turn either the temperature
control knob to ( ) position or set the programmer/timer to Off
(if fitted).
Do not switch off the main electrical supply to the boiler whilst
the ‘Burner On’ light is on.
Boiler Protection
The protection systems shown below will always be working
whilst the gas and electricity supplies to the boiler are on.
To ensure the boiler is protected during very cold conditions a
frost protection feature is built in to the boiler. If the boiler
temperature falls below 4°C the boiler will fire until a
temperature of 15°C is reached.
The boiler incorporates a built in pump protection feature
which continually monitors the time since the pump last
operated. The pump will run for around 2 minutes if it has not
run in the last 24 hours. This may occur during the night when
your heating controls are set to off.
The boiler is fitted with a safety thermostat to protect against
overheating of the water. If this thermostat operates the boiler
will lockout and the ‘Lockout’ (Red) light will flash once a
second. The boiler will require resetting before it will re-light.
A frost thermostat may have been fitted to your system. Your
installer will have advised you of this.
Mains On
(Green)
Temperature
Control Knob
Burner On
(Green)
Lockout
(Red)
Operating your boiler and system

© Baxi Heating UK Limited 2005 intelligently applied technology 5
Looking after your boiler
Servicing and Repair of your Boiler
heateam can service and repair your boiler if your
installer is not able to.
Our Baxi Heating UK Limited trained heating experts
will quickly get your heating and hot water working
again. If your boiler is out of its free 12 month period,
heateam can provide a competitive fixed price repair
rate including parts, labour and VAT.
To find out more call heateam on 08706 096 096,
open Monday to Friday 8am - 6pm, weekends and
bank holidays 8.30am - 2pm, closed on Christmas and
New Years Day. An appointment convenient for you
can be arranged. It would help if you had your boiler
serial number when you call, the serial number is
shown on the back cover of this guide.
Annual Service
To ensure you receive the maximum efficiency from
your boiler we recommend your boiler has an annual
service so you and your family can continue to enjoy
heating and hot water comfort. To arrange an annual
service from one of our Baxi Heating UK Limited
heating experts, please call heateam on 08706 096
096 to arrange a visit convenient to you.
Cleaning the Outer case
The painted panels should be wiped with a damp cloth
and then dried completely.

© Baxi Heating UK Limited 2005
For your safety
6 intelligently applied technology
This appliance must have been installed in accordance with
the manufacturer’s instructions and the regulations in force.
Any modification that may interfere with the normal
operation of the appliance without express written
permission from the manufacturer or his agent could
invalidate the appliance warranty. In GB this could also
infringe the Gas Safety (Installation and Use) Regulations.
Your boiler must not be operated without the casing
correctly fitted and forming an adequate seal.
Do not interfere with any sealed components on this boiler.
Take note of any warning labels on your boiler.
Your boiler should have the following minimum clearances
for Safety and Maintenance.
front 15mm (610mm for servicing access)
side 5 mm (each side)
below 130 mm
above 125 mm
If your boiler is installed in a compartment, do not use it for
storage purposes. Do not obstruct any purpose provided
ventilation openings.
Flammable materials must not be stored in close proximity
to your boiler.
Avoid skin contact when your boiler is in operation, as some
surfaces may get hot i.e. sight glass, pipework
Ensure that the flue terminal, outside the house, does not
become damaged or obstructed, particularly by foliage.
Although not a safety issue, ensure that the condensate
drain system is not blocked, modified or damaged as any of
these conditions could affect the operation of your boiler.
Your installer should have insulated any exposed pipework.
GB - Heating Industry definition meaning England,
Scotland, Wales, Northern Ireland, Isle of Man and
the Channel Isles

© Baxi Heating UK Limited 2005
Got a problem ?
intelligently applied technology 7
No Heating/Hot Water
User to check
fault diagnosis
Contact your installer
Installer unable
to rectify fault
Contact heateam
Important information
you need to arrange
an appointment:
- Product serial number
- Make and model
- Installer details
- Proof of purchase
Contact
heateam
08706 096 096
Installer contacts
Help-line
If you smell gas
Turn off the gas supply at the meter and call
your gas supplier immediately.
In GB, Transco operate a 24 hour emergency
service and the telephone number will be
listed in your telephone directory.
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
Warning !
In the unlikely event you have a problem with your boiler
please check the following.
1. Is the electricity supply to your boiler switched on?
If so the ‘Mains On’ (Green) light will be on or
flashing. If flashing, the temperature control knob is
set at the ( ) position
2. Is the ‘Lockout Light’ on or flashing?
Yes - Reset as described on Page 3.
No - Continue below
3. Is the gas supply turned on?
4. Is the programmer or timer switch set to On?
Refer to the instruction booklet supplied with
these items for correct setting and operation.
5. Is the temperature control on the boiler turned on and
set high enough?
6. Are all system controls such as room and cylinder
thermostats set high enough?
7. Are the thermostatic radiator valves set high enough?
Contact your Installer
If you have followed the steps in this simple checklist but
your boiler still does not fire contact your installer.
Any repairs to the boiler will usually be the responsibility of
the Installer during the warranty period.
Installer Help-line
Should your installer need assistance he/she can contact
our trade support help-line for diagnostic and remedy
advice.

© Baxi Heating UK Limited 2005
Serial Number
Date of Installation
Installer Details (name, address and contact number(s)
Please complete the boxes below
Publication No. 5111597 - Iss. 02 (01/2006)
heateam
heateam is the national customer service
division of Baxi Heating UK Limited providing a
free warranty service within 12 months of
installation of your boiler. If your installer is
unable to rectify your boiler fault, by contacting
one of our friendly advisors we can arrange an
engineer if required.
When calling heateam it would be helpful if you
could have the following information to hand:
1 boiler serial number.
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the
boiler serial number).
heateam will verify the boiler age via the serial
number and offer a free warranty service within
12 months of installation of the boiler. If you are
unable to provide this information or the boiler
has been installed for over 15 months, heateam
will charge a competitive rate for the repair. The
engineer when visiting will verify if the boiler is
under the free 12 months warranty service, in
this case heateam will provide a full refund.
If you have contacted your installer and they are
unable to assist you at this time, please contact
heateam.
heateam is open Monday to Friday 8am - 6pm,
weekends and bank holidays 8.30am - 2pm,
closed on Christmas and New Years Day.
Telephone [phone]*
* To aid in continuous improvement and staff training, calls to
this line may be monitored or recorded.
Baxi Heating UK Limited
Brownedge Road Bamber Bridge Preston Lancashire PR5 6UP
After Sales Service 08706 096 096 Technical Enquiries 08706 049 049
Website www.baxi.co.uk
company
All descriptions and illustrations provided in this leaflet have been
carefully prepared but we reserve the right to make changes and
improvements in our products which may affect the accuracy of the
information contained in this leaflet. All goods are sold subject to our
standard Conditions of Sale which are available on request.