Potterton Suprima 80 HE Instruction Manual

Suprima
30 - 80 HE
Condensing
Central Heating Boiler
User Guide and
Important Warranty Information
Please read this
document and keep it safe.
It will help you out should
your boiler need attention.

Points to note
Your new boiler works automatically without a pilot light.
The energy efficiency of your new boiler means that water
vapour condenses inside the boiler itself. This water is
taken away from the boiler to a suitable drain
At times of low temperature a white plume can be seen at
the boiler flue terminal on the outside of your house. This
is water vapour due to your boiler condensing and is
normal.
Warranty
Potterton provide a 12 month warranty on this boiler. The
warranty operates from the date installation is completed for
the customer who is the original user.
To maximise the benefit from our warranty we urge you to
return the reply-paid warranty registration. Details of your
installer should have been recorded in the Benchmark
Logbook.
A fault with the boiler will be rectified free of charge providing
your warranty is validated and that the defect is a result of
faulty workmanship or material. This would not apply to a
boiler subject to misuse or to system or ancillary controls.
During the period of the boiler warranty, Potterton will only be
responsible for the cost of work done by them or on their
instructions by their Agent. We cannot accept any liability for
expenditure or work done by other parties without our
knowledge and/or approval.
Visits outside the terms of the boiler warranty will be charged
for both parts and labour at our normal rates for chargeable
work. Details are available on request.
This does not in any way prejudice your rights at Common
Law. Such rights between the customer and the installer or
supplier from whom the unit was purchased remain intact.
Introduction
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Baxi Heating UK Ltd. is a BS-EN ISO 9001
Accredited Company
Dear User
Thank you for choosing a Potterton central
heating boiler. The following instructions are
simple basic steps that you can take to ensure
years of trouble free heating and hot water for
your home.
Please complete the warranty registration
document supplied with your boiler or register
on-line at www.heateam.co.uk.
Heateam offer a full range of customer, installer
and warranty services. Call [phone] or
visit on-line for further detail.
For future reference please complete the
information on the back cover of this guide with
your Potterton boiler details, installer details and
installation date. We also recommend that you
attach your boiler purchase receipt (if available)
to this guide.
Benchmark Log Book
Please ensure that your installer hands your
Benchmark logbook over to you with the
Installation and Commissioning sections
completed. The details in the Log Book will be
required in the event of any warranty work. Keep
the Log Book in a safe place and ensure that
the relevant sections are completed at each
service visit.
Benchmark - Potterton is a member of the
Benchmark initiative and fully supports the aims of
the programme. It has been introduced to improve
the standards of installation and commissioning of
central heating systems in the UK and to encourage
the regular servicing of central heating systems to
ensure safety and efficiency.
Heateam - The customer service division of Baxi
Potterton that operates 363 days of the year. This product has an energy rating (B) on a scale of A to G.
For more information see www.boilers.org.uk. This is a certification mark.

The Central Heating and Hot Water you need will be available
when the gas and electricity supplies to the boiler are turned
on with the timer and other heating controls in your system
set correctly.
Other heating controls are items such as room
thermostats, cylinder thermostats and thermostatic
radiator valves. To give the most energy efficient
performance these controls can switch your boiler on and
off even when your timer is on. Instructions on how to use
your programmer and other heating controls should have
been supplied with the items. Potterton also produce a
guide ‘How to get the best out of your NEW Central
Heating System’. Telephone our Literature Hotline on
08706 060 623 to request your free copy.
With the gas and electricity supplies to the boiler turned on
and your programmer and other heating controls set correctly,
you only need to set the temperature control knob to the
desired level.
1. Pull the door panel down.
2. Confirm ‘Mains On’ light is on or flashing.
3. Turn the temperature control knob to adjust the radiator
surface temperature and hot water tap temperature
between approximately 63°C and 82°C.
4. When there is a call for heat the ‘Burner On’ light will flash
and after several seconds the burner will light
automatically. The 'Burner On' light will be on whilst water
is being heated.
Operating your boiler and system
Mains On
(Green)
Temperature
Control Knob
intelligently applied technology 3
Burner On
(Green)
Lockout
(Red)
Resetting
If the ‘Lockout’light is on or flashing the boiler will need
resetting.
1. Turn the temperature control knob to ( ) position.
2. Wait until the ‘Lockout’light goes off.
3. Turn the temperature control knob to the required setting.
The boiler should reset and return to normal operation.
4. If the boiler does not reset:-
•Check the fault indicators (see label on door panel). If
the boiler has Overheat or Circulation indicators lit,
wait 15 minutes for the boiler to cool and reset again.
•Check that the gas and water supplies to the boiler
have not been inadvertently turned off.
5. If the boiler still fails to reset or resets then returns to
lockout, there is a fault that should be attended to by a
competent person.
Competent Person - A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules, or valid
ACoP equivalents, is deemed competent.
In the Republic of Ireland this must be carried out by
a competent person as stated in Irish Standard (I.S.)
813 “Domestic Gas Installations”.
To Turn Off
If you need to turn the boiler off, turn either the
temperature control knob to ( ) position or
set the programmer/timer to Off (if fitted).
Do not switch off the main electrical supply to
the boiler whilst the ‘Burner On’light is on.
Boiler Protection
The protection systems shown below will
always be working whilst the gas and
electricity supplies to the boiler are on.
•To ensure the boiler is protected during very
cold conditions a frost protection feature is
built in to the boiler. If the boiler temperature
falls below 4°C the boiler will fire until a
temperature of 15°C is reached.
•The boiler incorporates a built in pump
protection feature which continually monitors
the time since the pump last operated. The
pump will run for around 2 minutes if it has
not run in the last 24 hours. This may occur
during the night when your heating controls
are set to off.
•The boiler is fitted with a safety thermostat to
protect against overheating of the water. If
this thermostat operates the boiler will
lockout and the ‘Lockout’(Red) light will flash
once a second. The boiler will require
resetting before it will re-light.
•A frost thermostat may have been fitted to
your system. Your installer will have advised
you of this.

4 intelligently applied technology
Looking after your boiler
Servicing and Repair of your Boiler
•For reasons of safety and economy your boiler should be
serviced annually.
Only a competent person should service or repair your
boiler.
CORGI
How to find a CORGI Registered Installer:
•Telephone CORGI on 0870 401 2300
•Visit www.corgi-gas-safety.com
•Look in Yellow Pages or Thomson Directory.
All Heateam Engineers are CORGI Resgistered.
Remember -
Always ask to see your installer’s CORGI ID card.
Cleaning the Outer case
•The painted panels should be wiped with a damp cloth
and then dried completely.
Competent Person - A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules, or valid
ACoP equivalents, is deemed competent
CORGI - Council for Registered Gas Installers
ACS - Accredited Certification Scheme
Certificates of competence that are required before
installer can become CORGI registered
ACoP - Approved Code of Practice
The previous method of showing compliance for
CORGI registration
GB - Heating Industry definition meaning England,
Scotland, Wales, Northern Ireland, Isle of Man and
the Channel Isles
IE - Heating Industry definition meaning the Republic
of Ireland

For your safety
intelligently applied technology 5
•This appliance must be installed in accordance with the
manufacturer’s instructions and the regulations in force.
Read the instructions fully before installing or using the
boiler.
•Any modification that may interfere with the normal
operation of the appliance without express written
permission from the manufacturer or his agent could
invalidate the appliance warranty. In GB this could also
infringe the Gas Safety (Installation and Use) Regulations.
•Your boiler must not be operated without the casing
correctly fitted and forming an adequate seal.
•Do not interfere with any sealed components on this boiler.
•Take note of any warning labels on your boiler.
•Your boiler should have the following minimum clearances
for Safety and Maintenance.
front 15mm (610mm for servicing access)
side 5 mm (each side)
below 130 mm
above 125 mm
•If your boiler is installed in a compartment, do not use it
for storage purposes. Do not obstruct any purpose
provided ventilation openings.
•Flammable materials must not be stored in close proximity
to your boiler.
•Avoid skin contact when your boiler is in operation, as
some surfaces may get hot i.e. sight glass, pipework
•Ensure that the flue terminal, outside the house, does not
become damaged or obstructed, particularly by foliage.
•Ensure that the condensate drain is not blocked, modified
or damaged as any of these conditions could affect the
operation of your boiler.

In the unlikely event you have a problem with your boiler
please check the following.
1. Is the electricity supply to your boiler switched on?
If so the ‘Mains On’(Green) light will be on or
flashing. If it is flashing this indicates that the boiler
temperature control knob may have turned the
boiler off.
2. Is the ‘Lockout Light’on or flashing?
Yes - Reset as described on Page 3.
No - Continue below
3. Is the gas supply turned on?
4. Is the programmer or timer switch set to On?
Refer to the instruction booklet supplied with
these items for correct setting and operation.
5. Is the temperature control on the boiler turned on and
set high enough?
6. Are all system controls such as room and cylinder
thermostats set high enough?
7. Are the thermostatic radiator valves set high enough?
Contact your Installer
If you have followed the steps in this simple checklist but
your boiler still does not fire contact your installer whose
details appear in your Benchmark logbook.
Any repairs to the boiler will usually be the responsibility of
the Installer during the warranty period.
Installer Help-line
Should your installer need assistance he/she can contact
our trade support help-line for diagnostic and remedy
advice.
Got a problem ?
No Heating/Hot Water
User to check
fault diagnosis
Contact your installer
Installer unable
to rectify fault
Contact Heateam
Important information
you need to arrange
an appointment:
- Product serial number
- Make and model
- Installer details
- Proof of purchase
Contact
heateam
08706 096096
Installer contacts
Help-line
6 intelligently applied technology

Got a problem ?
How to contact us
The heateam call centre is available 363 days per year 7
days a week - 8.00am to 6.00pm on weekdays and
8.30am to 2.00pm at weekends and Bank Holidays. **
Tel: [phone]***
Fax: [phone]
E-mail: ser[email protected].uk
** Excluding Christmas day and New Year day.
*** To aid in continuous improvement and staff training, calls to this line may be
monitored or recorded.
Heateam
If there is a fault with your boiler under warranty that
your installer is unable to rectify please contact
heateam where one of our customer service advisors
will be happy to make the necessary arrangements.
Please have the following details to hand when
contacting Heateam:
•Your boiler serial number.
•Your boiler make and model number.
•Your installer details.
•Proof of purchase date.
If you are unable to quote a valid serial number at the
time of booking, you will need to provide payment of
our standard repair charge via credit/debit card in order
to make an appointment for one of our engineers to
attend.
Our engineer will validate your serial number or proof
of purchase on site, and will determine whether any
refund will be made. In the event that the engineer
identifies that your boiler is not covered by our
warranty, we will retain the repair charge.
A fault with your boiler will be rectified free of charge
providing your warranty is validated and that the defect
is a result of faulty workmanship or material. This would
not apply to a boiler subject to misuse or to system or
ancillary controls.
See Warranty on Page 2 for more information.
Warning !
If you smell gas
Turn off the gas supply at the meter and call
your gas supplier immediately.
In GB, Transco operate a 24 hour emergency
service and the telephone number will be
listed in your telephone directory.
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
intelligently applied technology 7
GB - Heating Industry definition meaning England,
Scotland, Wales, Northern Ireland, Isle of Man and
the Channel Isles
Competent Person - A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules, or valid
ACoP equivalents, is deemed competent.
In the Republic of Ireland this must be carried out by
a competent person as stated in Irish Standard (I.S.)
813 “Domestic Gas Installations”.

Model and size
Serial Number
Appliance type
Date of Installation
Installer Details (name, address and contact number(s)
BAX POTTERTON
A Trading Division of Baxi Heating UK Ltd
Brownedge Road Bamber Bridge Preston Lancashire PR5 6UP
Website www.potterton.co.uk
company
serial number
label
a HE Resetting the Boiler
If the ‘Lockout’light is on or flashing the boiler will need
resetting.
1. Turn the temperature control knob to ( ) position.
2. Wait until the ‘Lockout’light goes off.
3. Turn the temperature control knob to the required setting.
The boiler should reset and return to normal operation.
4. If the boiler does not reset:-
•Check the fault indicators. If the boiler has Overheat
or Circulation indicators lit, wait 15 minutes for the
boiler to cool and reset again.
•Check that the gas and water supplies to the boiler
have not been inadvertently turned off.
•If the boiler still fails to reset or resets then returns to
lockout, there is a fault that should be attended to by
a competent person.
Operating the Boiler
Turn the temperature control knob to adjust the radiator surface
temperature and hot water tap temperature between approximately
63°C and 82°C
If there is a mains electric supply to the boiler, the ‘Mains On’light
will be on or flashing.
When there is a call for heat the ‘Burner On’light will flash and the
boiler will light automatically.The 'Burner On' light will be on whilst
water is being heated.
To turn off the Boiler
If you need to turn the boiler off, turn either the temperature control
knob to ( ) position or set the programmer/timer to Off (if fitted).
Fault Indicators
PCB On On Flash
Ignition On Off On
Overheat Flash Off On
Air Pressure Signal On Off Off
Circulation On Flash Flash
False Flame Flash Flash Flash
Air Pressure Switch Flash Off Off
Flow Thermistor On Flash On
Casting Thermistor Flash Flash Off
Incoming Voltage Off Off Off
Comp No 5110372 - Iss 2 - 6/04
re Control Knob On, Burner Off.
re Control Knob On, Burner Off.
re Control Knob On, Burner On.
re Control Knob Off, Burner Off.
Refer to the Suprima HE User’s Guide and the heating controls instructions for further information.
Serial No. Label
Lower door panel
Potterton Suprima HE
Suprima 30 HE G.C. No. 41 075 35
Suprima 40 HE G.C. No. 41 075 36
Suprima 50 HE G.C. No. 41 075 37
Suprima 60 HE G.C. No. 41 075 38
Suprima 70 HE G.C. No. 41 075 39
Suprima 80 HE G.C. No. 41 075 40
The serial number is situated on the ‘Users Operating
Instructions’label on the rear of the door panel.
Example of serial number label.
Supr ima HE
Heat ing only bo i ler
Please complete the boxes below
Publication No. 5111597 - Iss. 01 (07/2004)