Powerhouse dynamics Sitesage User manual

Controller Installation Guide

Last Update - August, 2015

Se 31, 2012

SiteSage Controller Installation Guide

Table of Contents

Important Safety Information ................................................................................................. 3

1. Introduction to the SiteSage Controller .............................................................................. 4

2. Installing the SiteSage Controller ........................................................................................ 5

Step 1: Mounting the Controller Enclosure on the Wall.................................................. 5

Step 2: Powering the SiteSage Controller and the Pilot Relays ....................................... 5

Step 3a: Connecting the Controller to Existing Contactors.............................................. 6

Step 3b: Connecting the Controller to New Contactors................................................... 7

Step 4: Connecting New Contactors to the Circuits to be Controlled.............................. 8

Appendix A: Controller Channel Configuration..................................................................... 11

Appendix B: SiteSage Controller Maintenance ..................................................................... 13

Appendix C: Setting up the SiteSage Gateway ..................................................................... 14

C.1 Installing the SiteSage Gateway.................................................................................. 14

C.2 Connecting to the Internet ......................................................................................... 15

Appendix D: SiteSage Networking Requirements ................................................................. 20

Appendix E: SiteSage Controller Technical Specifications.................................................... 23

Warnings ........................................................................................................................... 25

Warranty ........................................................................................................................... 27

Important Safety Information

NOTE: Installation should not be started until the qualified installer has read this entire

Installation Guide.

The SiteSage® Controller allows customers to control branch circuits remotely using the

https://sitesage.net portal or the SiteSage mobile applications. Pilot Relays in the Controller

must be connected to contactors which in turn are connected between the breaker and the

load to be controlled, allowing the circuit to be turned on or off. The SiteSage Controller can be

used either with previously installed contactors OR with a contactors in a SiteSage provided

Contactor Box.

Installation must be done by a licensed electrician.

When connecting branch circuits to the contactors, the

breaker(s) powering the branch circuits must be turned off.

The SiteSage Controller is suitable for installation with 120/240V

single-phase 60Hz service as well as 3-phase 208v or 480v

service normally found in North America. It is not suitable for

230V 50Hz service commonly found in other regions of the

world or 346/600V service still in use in parts of Canada.

All wiring in the United States must be installed in accordance

with the latest adopted edition of the National Electrical Code

(ANSI/NFPA 70, NEC) and state or local requirements. All wiring

in Canada must be installed in accordance with the latest

adopted edition of the Canadian Electrical Code (CSA C22.2 CEC,

Part I) and any provincial or local requirements.

1. Introduction to the SiteSage Controller

The SiteSage Controller can be used to easily and

remotely control virtually any equipment, from lighting to

exhaust hoods to hot water heaters. Schedules can be

created centrally and shared across the enterprise.

The Site Sage Controller is a modular system designed to

address a variety of different scenarios. The Controller

itself comes fully provisioned with a “Control Pod’ (the

system brain) and four 120V Pilot Relays installed in a UL

listed enclosure; a version with 8 Pilot Relays is also

available. It is designed to work with existing contactors or

be connected to new (120V) contactors which may also be

provided as part of the SiteSage system in UL approved

panels.

There are currently three SiteSage Contactor Panel configurations available; a 2-contactor

version, with 32A, 120V contactors; a 4-contactor version, also with 32A, 120V contactors; and

a single-contactor version, in this case with an 80A, 120V contactor. These configurations are

designed to simplify the process of controlling circuits in different electric panels that might not

be adjacent to each other. Each contactor has 3 poles and can be used to control one 3-phase

or three single phase circuits. A single contactor can be tied a single pilot relay, or zone, in the

controller panel, allowing 3 circuits to be controlled by each zone. Alternatively, as will be

described later, the contactors can be daisy chained to allow essentially an unlimited number of

circuits to be controlled by a single zone. This may make sense, for example, in a situation

where there are a large number of lighting circuits to be controlled

The SiteSage Controller connects wirelessly to the SiteSage Gateway, which in turn connects to

the broadband infrastructure in the facility. Installation of the Gateway is covered in the

SiteSage Install Guide, and the Gateway will most likely have been installed prior to the

installation of the SiteSage Controller. Nevertheless, Gateway installation procedures are

repeated in Appendix C. Networking requirements are included in Appendix D. Circuit diagrams

for the components of the Controller are included in Appendix E.

2. Installing the SiteSage Controller

Step 1: Mounting the Controller Enclosure on the Wall

There are mounting tabs at each corner of the SiteSage Controller for mounting on the wall.

Where there are existing contactors, mount the Controller as close to the existing contactor box

as possible to minimize the connecting wire run. Where new contactors are being installed,

mount the controller in the most convenient location given the number of contactor boxes

being used and the number and locations of the electrical panels they are to be associated with.

Step 2: Powering the SiteSage Controller and the Pilot Relays

The SiteSage Controller’s control pod (“cPod”), needs to be powered from a 15A or 20A

breaker. Follow local code with respect to wire gauge for connecting wires to the SiteSage

Controller, and any restrictions on doubling up breakers. You will need to punch a hole in the

Controller enclosure to bring in this and all other wires.

Figure 1 shows the position of the Ground (GND), Line (L) and Neutral (N) connections in the

Controller Panel.

Figure 1: Controller (cPod) Power Connections

The Pilot Relays, marked Z1-Z4 in the 4 zone model and Z1-Z8 for the 8 Zone represent the

zones. Each of the zones must also be connected to a dedicated 120V power source, which will

be passed through the relays to energize the contactor coils.

The wire from the powering breaker should be connected to the uppermost (Common)

terminal on the Pilot Relay, marked 11. To address the most common scenario, a blue jumper

block is used to share the Common power across the Relays. If the neutral wires for the

connected contactor coils located in different electric panels, local code may require that they

be powered from different breakers. If that is the case, you can pull out or cut the jumper block

as needed. Please follow local code in powering the Pilot Relays, and in the use of appropriate

grounding.

Step 3a: Connecting the Controller to Existing Contactors

Depending upon the location, you may be connecting the Controller’s Pilot Relays to existing,

previously installed contactors; for example, contactors installed for a mechanical lighting

control system. A 4-zone Controller will have 4 Pilot Relays, labeled R1, R2, R3, and R4 while an

8-zone Controller will have 8 Pilot Relays labeled R1 through R8.

Please use the following terminals to connect to and power different types of contactors:

For electrically held, normally opened (NO) contactors, use the middle terminal, marked

14 (which may also be referred to as NO). .

For mechanically latched (ML) contactors, connect both the middle and lower terminals,

14 (NO) and 12 (which may also be referred to as NC). It will be easier to connect the

lower terminal first.

NOTE: electrically held, normally closed (NC) contactors are not natively supported by

the Controller at this time.

These terminals are shown in Figure 2.

The neutral wire from the contactors should already be in place, so there should be no need to

run a new one.

Inside the Controller are 2 Worksheets. The Worksheet in the plastic pouch, referred to as the

Schedule, should be filled out and placed back in the plastic pouch so that it can be readily seen.

All that is required is to fill out the electric panel name and circuit for the panels powering the

Controller and each Pilot Relay; a name for the Controller Zone (which may already be labeled

for the contactor being connected); and the wire terminal(s) you have used (i.e. 14, 12, or both)

Figure 2 –Pilot Relay Terminal

for each. If there is no existing label for the contactor(s) you are attaching to a zone, please

check to see what circuits the contactor controls and create an appropriate zone name.

The second Worksheet requests similar information, along with the Serial # of the Controller,

which you will find inside the Controller door. This Worksheet is to be given to whomever will

be doing the on-line configuration.

Step 3b: Connecting the Controller to New Contactors

If you are connecting the Controller to new contactors that have been included with the

system, you will first need to mount the provided contactor box(es) on the wall. These panels

also have mounting holes to enable them to be mounted.

The Pilot Relays connect to new contactors in the exact same way as they do to existing

contactors. All new contactors provided with the system are Normally Open, so please use the

middle port, marked 14.

There are 2 different ways in which circuits can be connected to the Controller. In the first

approach, each Controller Zone is limited to up to 3 circuits. In the second case, the contactors

can be daisy chained together to allow for an almost unlimited number of circuits per zone.

For the former approach, connect the Pilot Relay to the coil terminal marked A-1 on the

contactor. Port A-2 is to be connected back to the neutral bar in the electric panel that powers

the Pilot Relay. Generally, the easiest way to do this is to use the same conduits used to

connect that panel to the Controller, and the Controller to the Contactor box. Alternatively you

can wire directly from A-2 to the powering electric panel.

To daisy chain the contactors, connect the Pilot Relay to terminal A-1 on one of the contactors,

and run another wire from this terminal A-1 to terminal A-1 on the next contactor to be

controlled by the zone. There is theoretically no limit on the number of contactors that can be

connected to the same zone using this approach.

Figure-3 shows a two Contactor box with the A1 and A2 terminals daisy chained together.

Figure- 3 Daisy Chained Remote Contactors

Step 4: Connecting New Contactors to the Circuits to be Controlled

As noted earlier, there are 3 contactor configurations that can have been provided: a panel

containing a single contactor rated for 80 amps (intended for heavy loads); a panel with two

32A contactors; and a panel with 4 32A contactors. You may have been provided with more

than 1 of these panels. Mount the panel(s) as close as possible to the electric panels which

contain the circuits that contactor panel will be controlling.

With new contactors, additional information is required on the larger Worksheet. Specifically,

please enter the name of the electric panel containing each circuit to be controlled, along with

the breaker, as well as the name of the circuit. A sample of a completed worksheet is provided

in Figure 4 below.

If more than 3 circuits are being controlled by a zone, feel free to name more than 1 circuit on a

row, or cross out the pre-filled zone numbers to be able to use more rows for the same zone

and use multiple Worksheets to fit in all circuits.

Connecting the Line (Hot) side of the contactors to the breakers being controlled

First, disconnect the breakers for the circuits to be controlled. Run a wire from each of these

breakers to one of the contactors, using the L1/L2/L3 (Line) ports for the 3 circuits to be

controlled by a zone. (Note: in some cases there may only be 1 or 2 circuits to be included in a

zone). The contactors are rated for 32A (80A in the case of the single contactor box), and the

appropriate wire gauge must be used. A #2 Phillips screwdriver should be used and the wires

should be torqued to 26.6 lb in.

Figure 4: Configuration Worksheet

1. Connecting the Load side of the contactors to the

branch circuits

Run wires from the loads being controlled in the electric

panel to the appropriate contactor, using the T1/T2/T3

ports.

The 2 sets of contactor terminals are shown in Figure 4

on the left, along with terminal A-1 and A-2 noted earlier

L1, L2, L3

A-1/A-2

T1, T2, T3

Figure 4: Contactor Connections

Appendix A: Controller Channel Configuration

Before the SiteSage Controller can be used to establish on/off schedules, it must be configured.

This is very similar to the process for configuring SiteSage Energy Monitor channels.

When you log into the SiteSage Portal Facility View for a location that has had a new Controller

installed you will see a message

that a Controller has been

discovered and needs to be

configured. The link will take

you to the Controller

Configuration page shown here

(filled out), which otherwise can

be found under Settings/Smart

Controls. This form needs to be

completed using the information

on the Controller Set-up

Worksheet.

As with the Energy Monitor

Channel Configuration page,

there is some basic information to enter at the top of the page. Clicking on any row will bring

up a dialog box to be used to enter the information about the circuits (or existing contactors)

connected to each Control Zone, labeled Z1, Z2, etc. The information requested includes: the

name and breaker # of the Breaker Panel

powering the Zone (which will generally be the

same for all Zones); an indication of whether the

Controller is being used with a new or existing

contactor panel; if the former an indication of

whether the Breaker panel being controlled is

being monitored for energy use and the name of

the monitor (or a name for the Panel if not); the

breaker # and label (name) of the circuits being

controlled (or contactors if the Controller is being

used with an existing contactor panel); if a circuit

is being monitored, the SiteSage Energy Monitor

Channel number; and a name for the Zone.

The dialog box defaults to 3 circuits or controllers per zone, but additional circuits can be added

by clicking on Add Another Circuit.

Once this information has been entered for each Zone and corresponding circuit or contactor,

the Controller will be ready to for setting schedules.

Appendix B: SiteSage Controller Maintenance

It is recommended that the following be performed semi-annually to ensure proper operation.

Be sure ALL electrical connections are tightened to the manufacturer’s suggested torque ratings

(See chart below). Check components for any visual damage, replace if necessary. Be sure

all/any finger safe covers are in place before unit is put back into operation.

Recommended Torque settings for components:

Component

Manufacturer

Part Number

Recommended

Torque

Contactor

Eaton

XTCE032C10T

26.6 lb in.

Circuit Breaker

Allen Bradley

1492-SPM2D010

17.7 lb in.

Transformer

Cutler Hammer

C0100E1B

N/A

NO Contact Block

Allen Bradley

800F-X10

6 lb in.

Terminal

Allen Bradley

1492-JD3

9.0 lb in.

Appendix C: Setting up the SiteSage Gateway

The core of the system is the SiteSage Gateway. All other SiteSage hardware components

connect to the Gateway, either wired or wirelessly. The Gateway then connects to the

broadband infrastructure in the facility, either via Ethernet or Wi-Fi, and provides the

connection to the SiteSage Portal. It uploads data on a minute by minute basis and brings back

new settings or commands. It is a small device (5.25” x 3.25” x 1.5”) that can be mounted on

the wall or placed on a table, ideally within about 30 feet of the electric panels it is connecting

to. Multiple Gateways may be required, either because of distance constraints or device

number constraints. (A single Gateway can connect to at most 10 electric panels).

Best practice is to install the Gateway first, although that is not a requirement.

C.1 Installing the SiteSage Gateway

Physically installing SiteSage Gateway is extremely simple. You can hang it on the wall with the

brackets provided, or place it on a table. Find a location within approximately 30 feet of the

electric panel(s) in which you will be installing SiteSage Energy Monitors, and near a 120 volt

power outlet. Attach the Power Supply to the Gateway and plug it in to the wall outlet. NOTE:

If there are multiple electric panels that are not close together, you may need additional

Gateways.

There are 3 LED status lights on

the Gateway. When the Gateway

powers on, the middle one,

marked PWR, should show solid

green, indicating that the

Gateway is drawing power. The

other LED’s will flash 3 times,

NOTE: The Gateway connects all of the SiteSage components to the Internet. If the Gateway

gets unplugged, the SiteSage Energy Monitors, Smart Thermostats, and other sensors will no

longer upload data (although they will collect and store the data –in the case of energy data for

up to 20 days - and the SiteSage controls will no longer accept settings changes. To ensure

uninterrupted operation please make sure to install the Gateway in a place where it is not likely

to be accidentally unplugged. Please note that the system cannot be registered until the

Gateway is connected to the Internet.

Reset

DATA. Turns solid green once at

least 1 SiteSage is successfully

communicating

PWR. Stays solid green

when Gateway is

powered

LINK. Stays solid green when

Gateway is connected to Internet

pause, and then go solid for about 2 seconds. If the Gateway has been configured with Wi-Fi,

the LEDs should flash green. If it was configured for Ethernet, they flash red. (If you do a

factory reset, as described later, the final flash will be orange). Subsequently, the LED on the

left, marked DATA, will turn red for 2 seconds when a SiteSage Controller or Energy Monitor is

trying to pair with the Gateway. SiteSage will not be able to successfully communicate until the

Gateway has been connected to the Internet

C.2 Connecting to the Internet

The SiteSage Gateway is designed to transmit data in near-real time over the Internet to the

SiteSage Servers, where data is analyzed and presented on the SiteSage Portal (described in the

SiteSage User Manual, which is accessible on-line via the Support link of the SiteSage Portal.

Please see Appendix D for system network requirements.

The Gateway connects to a network in one of 2 ways; hard-wired Ethernet or Wi-Fi. Currently

the Gateway needs to be pre-configured for one or the other, although it is possible to change

the configuration remotely as long as the Gateway is connected. (Future versions of the

Gateway will support Ethernet and Wi-Fi simultaneously). If you have multiple Gateways, it is

possible to use Ethernet with some and Wi-Fi on others. Please note that SiteSage needs

Internet access only, and should be installed outside the firewall.

If you are using Ethernet, simply connect the Gateway’s Ethernet port to an Ethernet

connection using a standard Ethernet cable. (If there are no Ethernet ports near the Gateway,

you can use a power line bridge). This is all you need to do unless a static IP address or proxy

The Gateway also has 6 ports marked A1-A3 (analog ports) and D1-D3 (digital ports). These are for connecting

other sensors and devices, such as temperature sensors and water meters. Appendix D describes current support

for temperature sensors.

NOTE: You cannot pair a Gateway with a SiteSage Controller or Energy Monitor until it is

connected to the Internet. When a Gateway is activated and connected to the Internet, any

unpaired but configured SiteSage Monitors in range should find it and try to pair with it. If

there are multiple Gateways, a Controller or Monitor will try to connect to the one with the

best signal. (If it ever resets or loses communications it will again look for the best signal

when it comes back on-line). You can force an assignment to a different Gateway (on the

Settings/Channels page on the SiteSage Portal), but that is not recommended.

server is required for the facility, as described below. In that case, follow the instructions under

Step 2.

Many corporate networks will have security settings that do not easily allow systems to be

added to the network, so it may be necessary to have the system pre-provisioned, by providing

the Gateway’s MAC address to the corporate network support group in advance. (Please see

Appendix C for more information on network provisioning).

Alternatively, the SiteSage Gateway includes a Wi-Fi radio. If Wi-Fi is being used as the

connection method, follow the instructions below. (If you are not sure which connection

method was specified, check the Gateway; it should have a Wi-Fi or Ethernet label).

If you need to change a Gateway from Ethernet to Wi-Fi, or vice versa, contact SiteSage Support

([email protected]). As long as the Gateway can be connected to the Internet, new

firmware can be downloaded to change the connection method. (When new connection

firmware is downloaded you will be disconnected from the Internet and need to re-connect

using the newly downloaded protocol).

Please note that using a public Wi-Fi network is not recommended. Often these systems will

have certain restrictions that may make it difficult to keep SiteSage connected at all times.

Also, SiteSage has no way to acknowledge acceptance of terms. Wi-Fi networks may also

require pre-provisioning, as described in Appendix C.

STEP 1 (Wi-Fi only)

When the Gateway turns on, it will create its own (ad hoc) Wi-Fi

network. When the ad hoc mode is established, the LINK light

will alternatively flash red/green for 5 seconds. Using a PC, Mac,

iPhone, or other device that connects to Wi-Fi networks

, follow

the standard process for identifying nearby networks. (Note:

there does not need to be a Wi-Fi network in the facility to see

the Gateway’s ad hoc network).

Find the network with a name like eMonGatwy-xxxxx (these are

the last 6 digits of the MAC address of the Gateway, which can be

found on the Gateway label), and connect to it. If your computer

displays an “unsecured network” message, click “Connect Anyway” and continue connecting to

Android no longer supports a native connection to ad hoc networks. You may be able to download a utility that

will let you connect. There may also be issues with Windows 8.1 and again utilities are available.

the Gateway. If the connection was successful, Connected to eMonGatwy-xxxxxx will be

displayed.

If you were unable to connect to the Gateway, try the process again. If you still cannot find the

network, do a (hard) factory reset of the Gateway (as described on Page 10) and try again.

STEP 2 (Wi-Fi; Ethernet for Proxy Server and Static Address)

Enter the address http://169.254.1.1/netcfg.htm in a browser

window. The page shown to the right which is part of the SiteSage

Embedded Web Server, will load. Press Configure and the page will

change to let you set your configuration parameters.

If you are using DHCP, where an IP address is automatically

selected, select Automatically as the configuration method. You will

see a list of available wireless networks displayed in the window.

Click on the facility’s Wi-Fi network to select it. If the network is

password protected, enter the Password. Click Apply Network

Settings and the Gateway will be connected to the network. It may

take 30 seconds or more for the LINK light to turn green to signify

that it is connected, so please be patient.

If you need to attach via a Proxy Server, enter the server

address and port on the Configuration page.

If you want to view or change the settings for any reason, or

simply get back to the Embedded Web Server, you must first

determine the Gateway’s IP address. If you have already

registered the system, log into the SiteSage Portal and go to

Settings/Channels. You will see a link called Gateway

Assignment. Follow that link and you will see the current IP

address of the Gateway. If you have not yet registered and configured this location (but the

account has already been established), go to Sitesage.net/setup, log in, and enter the

Gateway’s Serial # (found on the back of the Gateway), which will return the then current IP

address. (Registration and Configuration is described in Section 5). At any time you can also

find the IP address by looking at the router’s list of

DHCP entries (using the MAC address of the Gateway

that is on the label).

If you want to use a static IP address, select Manual for

the configuration method. (It will default to

Automatic). You will be asked for the Static IP Address,

Subnet Mask, Default Gateway and DNS1 and DNS2

(optional). Then hit Apply Network Settings.

If you have connected via Ethernet and want to set a

static IP address or connect to a proxy server, connect

your laptop to the Gateway’s Ethernet port and enter the address http://169.254.1.1 in your

browser. (Make sure to disable any cellular or Wi-Fi networks on your laptop). You will see the

same screens you see here, with Ethernet as the Connection type. Follow the instructions

above to set a static IP address or connect to a Proxy Server. If you set a static address, you can

reconnect to the Gateway at a later date by entering that address directly.

When the Gateway successfully connects to the facility network, the LINK light will turn and

remain solid green, other than a flash of orange once per minute as data is transmitted. (If you

see solid orange for about 10 seconds that means the Gateway is downloading new firmware;

both the LINK and DATA lights will flash red while the firmware is being loaded). Unpaired but

registered SiteSage Controllers or Energy Monitors will immediately attempt to connect to the

Gateway and upload data; both the DATA and LINK lights on the Gateway will show solid

orange for a couple of seconds. (This will be repeated whenever data is uploaded or

downloaded). When a SiteSage Controller or Energy Monitor has successfully paired with the

Gateway, the DATA light will turn solid green. If you installed the Gateway first, as described

here, the DATA light will not do anything until a SiteSage Energy Monitor unit has been installed

and configured.

If there is an error in the setup process, or the network connection fails for any reason, the LINK

light will not turn green. This may happen because you did not enter the security password

correctly, or if the connection was momentarily lost. If it becomes clear that the Gateway is not

connected to the internet, you will need to repeat the steps starting from STEP 1.

To do this, you will first need to do a hard (factory) reset of the Gateway. Press Reset. (Use a

paper clip and pull it out quickly). The DATA and LINK LEDs will flash 5 times, and then turn

solid for 2 seconds. Press Reset again (quickly) while the light is solid and the Gateway should

reset to its factory settings. The LEDs will display orange for about 2 seconds when the factory

reset is successful.

STEP 3

When the SiteSage Gateway Internet connection is completed successfully, make sure your

computer has re-connected to the facility network if you are going to be using it to register the

system. If it hasn’t, go back to your network connections screen to re-connect to the network.

Once the Gateway has successfully been connected to the Internet and Energy Monitor units

have been installed and configured, if the DATA light is not solid green, it has not successfully

paired with any SiteSage Controllers or Energy Monitors. Try moving the Gateway closer to

electric panel. If that does not work, try power cycling the Controller or Energy Monitor, by

flipping the breaker for the circuit that powers it. If that does not work, try power cycling the

Gateway (which will then need to be reconnected to the Internet). If neither of these works,

please contact SiteSage support.

Appendix D: SiteSage Networking Requirements

SiteSage Controllers and Energy Monitor units communicate via a wireless radio to the SiteSage

Gateway. The radios have a range of at least 30 feet and do not require line of sight. The

Gateway needs to be connected to a facility network in order to access the Internet to upload

data to the SiteSage cloud-based servers. Depending upon the location of the electrical panels,

it is conceivable that there will need to be more than one Gateway installed.

The SiteSage Gateway is a “headless” device which can be connected through hardwired

Ethernet or Wi-Fi (B or G only). It only requires Port 80 to be open, and only makes outgoing

HTTP requests to the SiteSage servers. There is no way to communicate with the Gateway from

the Internet, other than through the responses to the HTTP request.

Ethernet Connection (the clear preference is to use Ethernet wherever possible in order to

maximize reliability).

Normally,the SiteSage Gateway requires DHCP in order to connect to the network. If DHCP is

not used in the facility, a static IP address can be provisioned, but the Gateway must first be

attached to the network using DHCP. If a DHCP server is not available in the facility, it is

possible to provision the system on another network that has DHCP and then move it to the

destination network. The system can connect to an HTTP proxy server; to configure for a proxy

server we will need to know the IP address or URL and port number.

If a static IP address is required, we will need to know, in advance, the following information:

IP Address

Network Mask

Gateway IP Address

DNS Server IP Address

DNS Server2 IP Address (Optional)

If MAC level filtering is enabled on the network we can provide the Ethernet MAC address in

advance, if required. If there is a restriction to a specific port, we will need to know which port

on the switch to attach to. (In the event that the Gateway is not connecting directly to the

switch, we will need to coordinate on the installation).

Wi-Fi Connection

If Wi-Fi is required, the preference is a secured connection. The Gateway needs to be

connected to a network that is up 24 X 7 and does not limit users’ connection time. Because

the system is headless, there is no way to accept terms or respond to a prompt. If the standard

public network in the facility has any such restrictions that can be overridden, the Wi-Fi MAC

address can be provided in advance to allow the system to be pre-provisioned.

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