Preventice Solutions PER900 User manual

Preventice Services, LLC and Preventice Technologies, Inc., are independent, wholly owned subsidiaries of Preventice Solutions, Inc.
Patient Instruction Manual
PER900

1
Patient financial obligations and billing information
Our Notice of Privacy Practices is available for your review at www.preventicesolutions.com
On behalf of your physician, you are being provided with a heart monitor from Preventice Services.
This test will be billed in two parts:
1. Your medical professional will bill your insurance for the in-office hook-up and the final
reading of the test results.
2. Preventice Services will bill your insurance for the use of the monitor along with providing
the physician with monitoring center service and all requested data and reports 24 hours a day,
7 days a week.
All equipment is the sole property of Preventice Services. To avoid financial liability and to ensure
that you do not receive a bill for the value of the equipment in your possession (up to $750), please
return the equipment immediately after your service ends. Any request for an extension of your
study beyond your prescribed study needs to come from your physician through a new order sent to
Preventice Services. Be aware that the second study may not be covered by all insurance providers
and you may be responsible for those charges.
Your insurance company will usually send you an Explanation Of Benefits (EOB) describing the
amount paid and the amount you owe Preventice. An EOB is not a bill. Our goal is to help your
physician diagnose your heart condition without delay or concerns about billing. We offer patient-
friendly payment options, including a discounted rate at the time of service or a reduced rate when
your insurance indicates a large fee payable by you for our services or the physician’s services.

2
Your physician has prescribed you the PER 900 Monitoring System provided by
Preventice Services. The monitor is designed to record potential rhythm problems
when you feel symptoms. You must use the monitor for the length of time your doctor
has prescribed.
Speaker
LED Send Button
Record
Button
Battery
Compartment
Welcome to the PER 900
For the manufacturer’s Instructions for Use, visit: www.braemarinc.com/pdfs/PER900_1.pdf

3
Monitor
• At the first sign of a symptom, place the back of the
monitor evenly on a bare area of your chest, in the
center of the sternum, and hold against skin firmly.
Make sure all four built-in electrodes make contact
with the skin.
• Press the RECORD button for two seconds until
an audible sound is heard, then release. A
proper connection will be indicated by an audible
heartbeat rhythm during recording.
• Hold as still as possible during the recording but
continue breathing normally.
• A phone ring indicates the recording is complete.
You can remove the monitor from chest.
Recording an Event

4
Please transmit events as soon after each recording as possible:
• Call 888.500.3522. For the best quality, transmit recordings from a
land line phone and follow the directions of the technician.
• Set the monitor on a flat surface with the speaker hole up and place
the telephone mouthpiece over the monitor speaker hole.
• Push the SEND button for two seconds, until an audible sound is
heard. The monitor will make sounds while the recording is being sent.
• A falling tone will sound when the transmission is complete. Monitor
• Press and hold the RECORD and SEND buttons at the same time for two seconds. Any previously
recorded events will be erased. (Will be followed by a single beep and rising tones.)
• The monitor is ready to record again.
Sending an Event
Erasing an Event

5
Symptom Recommended Solution
LED will not light on RECORD button press Replace dead batteries.
LED will not light on SEND button press The LED lights only when one or more events are stored in the monitor.
Will not record Dead batteries, replace with new batteries.
Ensure RECORD button is held for two seconds.
Memory full phone ring. Follow instructions To Send and Erase Events.
Recorded event has been erased Be careful not to manually erase recorded events by simultaneously pressing the
RECORD and SEND buttons for two seconds, until an audible sound is heard.
All recorded events are erased when any of the programming switches are
changed and then batteries are installed.
Very inconsistent tone (warble) when recording an
event.
Reposition the monitor to obtain a better connection between the monitor
and your skin. A clean audible heartbeat sound will be heard when a good
connection is made.
Phone ring sound every minute for 10 minutes Memory is full; follow instructions To Send and Erase Events.
Phone ring sound when RECORD button is pushed Memory is full; follow instructions To Send and Erase Events.
Phone ring sound once An event is already stored in memory at start up, also heard at the end of a
recorded event. Follow instructions To Send and Erase Events.
Three beeps every five minutes for 1 hour Batteries are low. Replace batteries and/or clean battery contacts.
No information received by Monitoring Center Make sure mouthpiece of phone is directly over monitor speaker.
Ensure SEND button is held for two seconds.
Troubleshooting Tips

6
Return the equipment to Preventice Services immediately after your service ends.
Returning the Equipment using UPS®
1. Place the monitor into the foam pouch, then place the pouch inside the box.
2. Remove the adhesive strip from flap on the shipping box and seal securely.
The prepaid UPS return label is already affixed to the bottom of the box.
3. Drop package off at any UPS Drop Box or The UPS Store®. For assistance, call Preventice Services at
888.500.3522.
Note: If you have lost or damaged equipment, Preventice Services will mail you an invoice for the cost of the item.

PER.PIM MAR2017 Copyright © 2017 Preventice Solutions – All rights reserved.
Ordering additional supplies
Phone: [phone] (press 1, 1, 3) Email: [e-mail]
Hours: 7:30 a.m. - 5:00 p.m. CST
Returning your monitor
Phone: [phone] (press 1, 5) Email: [e-mail]
Hours: 7:30 a.m. - 7:00 p.m. CST
Issues with the monitor
Phone: [phone] (press 1, 1, 4) Email: [e-mail]
Hours: 24 hours a day, 7 days a week
Monitoring Center
Phone: [phone] (press 1, 1, 1) Email: [e-mail]
Hours: 24 hours a day, 7 days a week
Billing assistance
Phone: [phone] Email: [e-mail]
Hours: 8:00 a.m. - 5:00 p.m. CST
General information
Phone: [phone] Web: www.preventicesolutions.com/patients.html
Hours: 8:00 a.m. - 5:00 p.m. CST
Return your monitor to UPS on: ------------ / ------------ / ------------