Prime-Line 5601 User manual

IP Office 5601 Quick Reference Guide
Default Feature Codes
You can access a variety of system features by dialling short codes. The following table shows the default
feature codes. For a full list of your phone’s default feature codes, see the IP Office 5601 User Guide.
Replace N, where shown, with an appropriate number. For example, *07*N#, where Nis the extension to
which you want your calls forwarded to, when you have forwarding switched on.
Short Code Description Short Code Description
*00 Cancel All Forwarding *30 Call Pick Up Any
*01 Forward Unconditional On *31 Call Pick Up Group
*02 Forward Unconditional Off *32*N# Call Pick Up Extension
*03 Forward On Busy On *33*N# Call Queue
*04 Forward On Busy Off *34 Hold Music
*05 Forward On No Answer On *35*N# Extn Login
*06 Forward On No Answer Off *36 Extn Logout
*07*N# Forward to Number *37*N# Park Call
*08 Do Not Disturb On *38*N# Ride Call
*09 Do Not Disturb Off *39 Relay On
*10*N# Do Not Disturb Exception Add *40 Relay Off
*11*N# Do Not Disturb Exception Delete *41 Relay Pulse
*12*N# Follow Me Here *45*N# Call Steal
*13*N# Follow Me Here Cancel *46 Call Steal
*14*N# Follow Me To *47 Conference Add
*17 Voicemail Collect *48 Voicemail Ringback On
*18 Voicemail On *49 Voicemail Ringback Off
*19 Voicemail Off *50 Forward Hunt Group Calls On
*20*N# Set Hunt Group Night Service *51 Forward Hunt Group Calls Off
*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members
*29 Toggle Calls *57*N# Forward On Busy Number
Further information about Avaya IP Office is availabl
http://www.avaya.com/ipoffice/knowledgebase.
Reference: 15-601126
Issue 1 (1 June 2006)
IP Office 5
This guide covers the basic functionality of your IP Office 5601 phone.
For more information on your phone settings and features, see the IP O
The diagram below shows the main phone features:
1 Message Waiting Lamp 7 Redial
2 Call Appearance Buttons 8 Dialling Pad
3 Hold 9 Volume
4 Transfer 10 Handset Socket
5 Conference 11 Messages
6 Drop
Your One Partner for
Voice, Data & Everything
in Between
[phone]
Prime Line Communications
110 Connector Park Court
Piedmont, SC 29673

IP Office 5601 Quick Reference Guide
Answering Incoming Calls
•Pick up the handset and begin talking.
Making a Call
•Pick up the handset and dial the number, including any outside line digits and/or area codes.
Accessing Voicemail
•To retrieve your voicemail, dial *17.
Hold
•To place a call on hold, press Hold.
•To retrieve a held call, press Hold again.
Transferring a Call
1. With the call active, press Transfer. The call is placed on hold and you hear a dial tone. Dial
the number you want to transfer the call to.
2. To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one
answers, press Transfer again to return to the held call.
OR
To announce the call, remain on the line and wait for an answer. Announce the call and hang up.
If the line is busy or if no one answers, press Transfer again to return to the held call.
Conference
1. To add a another party to a call, dial the first party and then press Conference. The current call
is placed on hold and you hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. To add the new party to the call, press Conference again.
4. Repeat Steps 1 to 3 to add further participants.
To add a held call to the current call:
•Press Conference. All calls that are on hold are added to the conference.
To drop yourself from the conference, hang up.
Note: The short codes documented in this guide refer to the use of default short codes only.
IP Office 5601 Quick Reference Guide
Do Not Disturb
•To switch Do Not Disturb on, dial *08. To switch it off, dial *09.
Mute
•To prevent the other person on the line from hearing you, press Mute.
•To reinstate two-way conversation, press Mute again.
Redial
•To redial a previously dialed number, press Redial.
Diverting Calls
•To divert calls at another extension, dial *12*N# (where Nis your extension number). All calls to
your extension will be diverted to the extension you are using.
To re-direct your calls back to your own extension, dial *13*N#.
•To divert calls at your own extension, dial *14*N# (where Nis the extension to which you want your
calls diverted).
To cancel divert calls from your own extension, dial *14*#.
Call Forwarding
•To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).
•To switch Forward Unconditionally On, dial *01. To switch it off, dial *02.
•To switch Forward On Busy On, dial *03. To switch it off, dial *04.
•To switch Forward On No Answer On, dial *05. To switch it off, dial *06.