Polycom SoundPoint IP 450 User manual

Polycom IP 450
User Guide

Content
Phone overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
•How to make conference calls
Phone preferences
•How to change the ring tone
•How to set the language
•How to adjust the volume
Voicemail & Call history
•How to listen to your voicemail
•How to consult the call history
•How to clear call history
Contacts management
•How to add a contact
•How to edit a contact
•How to delete a contact
•How to search a contact
•Corporate Directory
Various
•Idle display
•How to reboot your phone
•How to reset your phone

1. Manual add-on
•Press Menu
•Select Features > Contact Directory.
•Press the More soft key.
•Press the Add soft key.
•Enter first and/or last name of the contact from the
keypad.
•Enter a contact number
•Options :
•change the speed dial index
•Change the ring type
•press the Save soft key
•Press Menu to return to idle screen
Contacts management
•How to add a contact?

Polycom IP 450 : phone overview
1 : Message waiting indicator
2 : Line indicators
3 : Line/Speed dial key
4 : Arrow keys
5 : Speakerphone
6 : Feature keys
7 : Microphone mute
8 : Handsfree microphone
9 : Volume keys
10 : Dial pad
11 : Headset
12 : Hold
13 : Speaker
14 : Soft keys
15 : Graphic displays
16 : Hook switch

Basic telephony features
•How to place a call?
•Using the handset:
1. Type the number on keypad
2. Press the Dial button
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button
1. Pick-up the handset
2. Type the number
3. Push the Send soft key
1. Press the Speaker button
2. Type the number
3. Push the Send soft key
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

Basic telephony features (2)
•How to answer a call?
•Using the handset:
•Pick-up the handset
•Using the speaker:
•Press the Speaker button
•Press the Answer soft key
OR
Note :
These steps apply when the called party
is NOT in another call
•How to end a call?
•Press the End call soft key
•Replace the handset
•Press the Speaker button if
in handsfree speakerphone
mode
OR
OR
•How to redial a call?
•Press twice the Redial
button

Basic telephony features (3)
•How to mute a call?
•Press the Mute button (7) The
microphone is muted (with the
handset and in handsfree state)
•How to set a call on hold?
•Press the Hold button.(12)
Music is played to the caller.
•To retrieve call press Hold again

•How to transfer a call?
Basic telephony features (4)
Blind transfer (1)
You transfer the call without
speaking to the third person
and you “forget” the call
Warm / Attended transfer (2)
You first speak to the third
person before transferring the
call.
2 options

•How to do a Warm transfer?
Basic telephony features (5)
Press the Trnsfer soft key during call
The active call is set on hold
•Enter extension to transfer to
•Press Send soft key
When 3rd party answers:
Press the Trnsfer soft key
What the 3rd party sees :
•when you talk to 3rd party: 3rd party sees your extension
•when the call is transferred: 3rd party sees initial caller ID *
* Feature dependent of configuration

•How to Blind transfer a call?
Basic telephony features (6)
•Enter extension to transfer to
•Press the Send soft key
Press the Trnsfer soft key during call
The active call is set on hold
Press the Blind soft key
3rd party sees : initial caller ID

•How to make conference calls with 4 people?
Basic telephony features (7)
•Initiate a 4-party conference call directly via your
phone.
1. Call the first person
2. During the call, press the Confrnc soft key to
create a new call.(the actual call is on hold)
3. Call the second person.
4. When the 2nd person answers, press the More
soft key and then then the Confrnc soft key to
join all parties in the conference
5. Repeat step 4 to call last party
•The phone screen displays all participants
(conference call management feature)
•To end the conference, press the EndCall soft key
button. The other participants remain connected

•Press on Menu (6)
•By using the arrows, go to “Settings”
•Select “settings” by pressing the vbutton (in
the middle of the arrows)
•Select “Basic” by pressing the vbutton
•Go to “Ring Type” by using the arrows
•Select “Ring Type” by pressing the vbutton
•With the arrows, navigate through the
different ring types and play/select the
ringtones
•Press the Select soft key to validate your
choice
•Press Menu to return to idle screen
Phone preferences
•How to change the ringtone?

•Press Menu (6)
•By using the arrows, go to “Settings”
•Select “settings” by pressing the vbutton (in
the middle of the arrows)
•Select “Basic” by pressing the vbutton
•Go to “Language” by using the arrows
•Press the Select soft key to confirm your
choice
•The text that appears on the graphic display
will change to the language of your choice
Phone preferences (2)
•How to change the language?

•Press the volume keys (9)
•If phone in idle state ring tone volume adjusts
•If during call voice volume adjusts
Phone preferences (3)
•How to adjust the volume?

•Everyone has his own voicemail service *
•Works like GSM voicemail
•Red (LED) light flashing on top right corner? New voicemail is in !
•Little envelope on screen? New voicemail is in !
•If configured, voice mail also sent via email
•You can listen your voicemail via the Message Button
•Choose Message Center via the softbutton Select
•You see the status of messages (New & Old)
•Press Connect to go directly to your Voicemail
* Feature availability dependent of configuration
Voicemail & Call history
•How to listen to your VoiceMails?

Voicemails & Call history (2)
•How to consult your Call history?
Received calls
•Press Menu (6) > Features > Call Lists > Received Calls
•Press the Callers soft key (you may need to navigate using the More
soft key) *
Placed calls
•Press Menu (6) > Features > Call Lists > Placed Calls
•Press Dial
* May not be available depending on the phone configuration

03/10/2013
Voicemails & Call history (3)
•Other way to consult the Call history
Missed Calls
Placed CallsReceived Calls

•The phone has a local Contact Directory
•It can be that your phone is configured to always replace contacts from Contact Directory by
the extensions on the PBX. On latest implementations (Fusion v.2+, Belgacom Unify v.2+,..) local
contacts are kept by default
•Add a contact
•Edit a contact
•Speed dial
•Search
•Corporate directory: lookup on PBX *
* Feature availability dependent of configuration.
Contact management

2. Add contact from call lists
•Press Menu
•Select Features > Call Lists
•Select either Missed Calls, Received Calls or Placed Calls
•Press the More soft key
•Press the Save soft key to save contact in phone’s directory
•Press Menu to return to idle screen
Contacts management (2)
•How to add a contact?

•Press Menu
•Select Features > Contacts directory
•Scroll to highlight the contact
•Press the Edit soft key
•Edit contact information
•Press Save soft key
•Press Menu button to return to idle screen
Contacts management (3)
•How to edit a contact?
•Press Menu
•Select Features > Contacts directory
•Scroll to highlight the contact
•Press the More soft key twice and then the Delete soft key
•How to delete a contact?