Polycom SoundPoint IP 450 User manual

Polycom IP 450
User Guide

Content
Phone overview
Basic telephony features
•How to place a call
•How to answer a call
•How to terminate a call
•How to redial a number
•How to mute a call
•How to set a call on hold
•How to transfer a call
•How to make conference calls
Phone preferences
•How to change the ring tone
•How to set the language
•How to adjust the volume
Voicemail & Call history
•How to listen to your voicemail
•How to consult the call history
•How to clear call history
Contacts management
•How to add a contact
•How to edit a contact
•How to delete a contact
•How to search a contact
•Corporate Directory
Various
•Idle display
•How to reboot your phone
•How to reset your phone

1. Manual add-on
•Press Menu
•Select Features > Contact Directory.
•Press the More soft key.
•Press the Add soft key.
•Enter first and/or last name of the contact from the
keypad.
•Enter a contact number
•Options :
•change the speed dial index
•Change the ring type
•press the Save soft key
•Press Menu to return to idle screen
Contacts management
•How to add a contact?

Polycom IP 450 : phone overview
1 : Message waiting indicator
2 : Line indicators
3 : Line/Speed dial key
4 : Arrow keys
5 : Speakerphone
6 : Feature keys
7 : Microphone mute
8 : Handsfree microphone
9 : Volume keys
10 : Dial pad
11 : Headset
12 : Hold
13 : Speaker
14 : Soft keys
15 : Graphic displays
16 : Hook switch

Basic telephony features
•How to place a call?
•Using the handset:
1. Type the number on keypad
2. Press the Dial button
3. Pick-up the handset
•Using the speaker:
1. Type the number on keypad
2. Press the Speaker button
3. Press the Dial button
1. Pick-up the handset
2. Type the number
3. Push the Send soft key
1. Press the Speaker button
2. Type the number
3. Push the Send soft key
OR
OR
Note :
You must add a « 0 » before any external number
Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…)

Basic telephony features (2)
•How to answer a call?
•Using the handset:
•Pick-up the handset
•Using the speaker:
•Press the Speaker button
•Press the Answer soft key
OR
Note :
These steps apply when the called party
is NOT in another call
•How to end a call?
•Press the End call soft key
•Replace the handset
•Press the Speaker button if
in handsfree speakerphone
mode
OR
OR
•How to redial a call?
•Press twice the Redial
button

Basic telephony features (3)
•How to mute a call?
•Press the Mute button (7) The
microphone is muted (with the
handset and in handsfree state)
•How to set a call on hold?
•Press the Hold button.(12)
Music is played to the caller.
•To retrieve call press Hold again

•How to transfer a call?
Basic telephony features (4)
Blind transfer (1)
You transfer the call without
speaking to the third person
and you “forget” the call
Warm / Attended transfer (2)
You first speak to the third
person before transferring the
call.
2 options

•How to do a Warm transfer?
Basic telephony features (5)
Press the Trnsfer soft key during call
The active call is set on hold
•Enter extension to transfer to
•Press Send soft key
When 3rd party answers:
Press the Trnsfer soft key
What the 3rd party sees :
•when you talk to 3rd party: 3rd party sees your extension
•when the call is transferred: 3rd party sees initial caller ID *
* Feature dependent of configuration

•How to Blind transfer a call?
Basic telephony features (6)
•Enter extension to transfer to
•Press the Send soft key
Press the Trnsfer soft key during call
The active call is set on hold
Press the Blind soft key
3rd party sees : initial caller ID