Avaya J139 User manual

Using Avaya J139 IP Phone in an Avaya
Cloud Office™
Release 1
Issue 2
July 2020

© 2020, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
Documentation disclaimer
“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link
“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.
“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.
Hosted Service
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER
THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types
described below. Where the order documentation does not expressly
identify a license type, the applicable license will be a Designated
System License as set forth below in the Designated System(s)
License (DS) section as applicable. The applicable number of
licenses and units of capacity for which the license is granted will be
one (1), unless a different number of licenses or units of capacity is
specified in the documentation or other materials available to You.
“Software” means computer programs in object code, provided by
Avaya or an Avaya Channel Partner, whether as stand-alone
products, pre-installed on hardware products, and any upgrades,
updates, patches, bug fixes, or modified versions thereto.
“Designated Processor” means a single stand-alone computing
device. “Server” means a set of Designated Processors that hosts
(physically or virtually) a software application to be accessed by
multiple users. “Instance” means a single copy of the Software
executing at a particular time: (i) on one physical machine; or (ii) on
one deployed software virtual machine (“VM”) or similar deployment.
License types
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.
Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.

Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.
The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL
PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at +1-800-643-2353 for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Handset Amplification Statement:
Enabling the amplified capability will result in the handset not being
compliant to all Australian S004 requirements, but will allow the
handset to be fully compliant with United States 508 Section
1194.23(f) Standards.
Industry Canada (IC) Statements
RSS Standards Statement
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.

Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Industry Canada (IC) Statements
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
Class B Part 15 Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of EMC Directive 2014/30/EU and LVD
Directive 2014/35/EU. A copy of the Declaration may be obtained
from https://support.avaya.com or Avaya Inc., 4655 Great America
Parkway, Santa Clara, CA 95054–1233 USA.
WiFi transmitter
• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBm
• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBm
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents
Chapter 1: Introduction............................................................................................................ 9
Purpose.................................................................................................................................. 9
Chapter 2: Avaya J139 phone overview............................................................................... 10
Phone overview.................................................................................................................... 10
Physical layout of a J139 IP Phone................................................................................... 12
Optional components....................................................................................................... 14
Chapter 3: Getting Started..................................................................................................... 15
Provisioning your phone......................................................................................................... 15
Chapter 4: Navigation............................................................................................................. 16
Main menu............................................................................................................................ 16
General phone icons............................................................................................................. 16
Chapter 5: Handling incoming calls...................................................................................... 19
Answering a call.................................................................................................................... 19
Ignoring a call....................................................................................................................... 19
Declining a call...................................................................................................................... 20
Chapter 6: Handling outgoing calls...................................................................................... 21
Making a call ........................................................................................................................ 21
Redialing a number............................................................................................................... 21
Making a call from the local Сontacts list................................................................................. 22
Making a call from the company directory................................................................................ 22
Chapter 7: Call related features............................................................................................. 24
Muting and unmuting a call..................................................................................................... 24
Placing a call on hold and resuming the call............................................................................ 24
Chapter 8: Contacts................................................................................................................ 25
Adding a new contact............................................................................................................ 25
Adding a contact from the Recents list or Company directory.................................................... 26
Editing a contact.................................................................................................................... 26
Doing a quick search for a contact.......................................................................................... 26
Viewing local contact details................................................................................................... 27
Combining contacts............................................................................................................... 27
Deleting a contact.................................................................................................................. 28
Creating a local Сontacts group.............................................................................................. 28
Adding a contact to the local group......................................................................................... 29
Removing a contact from the local group................................................................................. 29
Assigning a ringtone to a contact............................................................................................ 30
Company Directory................................................................................................................ 30
Setting Company Directory as the contact search source................................................... 31
Searching Company Directory contacts............................................................................. 31
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™6
Comments on this document? [email protected]

Chapter 9: Call History........................................................................................................... 33
Call log................................................................................................................................. 33
Making a call from Recents.................................................................................................... 33
Deleting a call record from Recents........................................................................................ 33
Clearing the Recents list........................................................................................................ 34
Chapter 10: Conference calls................................................................................................ 35
Adding a person to an active call............................................................................................ 35
Adding a person on hold to a conference call........................................................................... 35
Putting a conference call on hold and resuming a call............................................................... 36
Chapter 11: Advanced features............................................................................................. 37
Accessing the Features screen............................................................................................... 37
Activating Do Not Disturb....................................................................................................... 37
DND icons...................................................................................................................... 38
Activating the screen saver.................................................................................................... 38
Presence.............................................................................................................................. 38
Presence icons and visual LED indication......................................................................... 39
Customizing Presence incoming call indication.................................................................. 39
Customizing Presence parked call indication..................................................................... 40
Customizing the ring tone ................................................................................................ 41
Presence call operations.................................................................................................. 41
Call Forwarding..................................................................................................................... 42
Call Forward icons........................................................................................................... 43
Forwarding a call to another extension.............................................................................. 43
Forwarding call when busy............................................................................................... 43
Forwarding unanswered calls........................................................................................... 44
Call Transfer......................................................................................................................... 45
Making a consultative transfer.......................................................................................... 45
Making a blind transfer..................................................................................................... 45
Dynamic Park and Page ....................................................................................................... 46
Parking and paging an active call...................................................................................... 46
Receiving a page call....................................................................................................... 47
Long-term acoustic exposure protection.................................................................................. 47
Configuring Long term acoustic protection......................................................................... 47
Retrieving a voice message................................................................................................... 48
Shared Lines......................................................................................................................... 49
Shared Lines icons and visual LED indication.................................................................... 49
Customizing ringtones for the Shared Lines extension........................................................ 50
Customizing Shared Lines............................................................................................... 51
Customizing incoming call alerts for shared lines............................................................... 51
Retrieving a call from remote hold..................................................................................... 52
Chapter 12: Customization.................................................................................................... 53
Phone.................................................................................................................................. 53
Setting the dialing mode................................................................................................... 53
Contents
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™7
Comments on this document? [email protected]

Displaying сall timers....................................................................................................... 53
Setting key repeat delay................................................................................................... 54
Setting redial options....................................................................................................... 54
Setting the Audio button................................................................................................... 55
Setting Mute alert............................................................................................................ 55
Setting Visual alerting...................................................................................................... 56
Customizing phone keys.................................................................................................. 56
Restoring customized keys to default................................................................................ 57
Applications.......................................................................................................................... 57
Turning call history on and off........................................................................................... 57
Audio.................................................................................................................................... 58
Turning automatic gain control on or off............................................................................. 58
Selecting audio path........................................................................................................ 58
Turning button clicks on and off........................................................................................ 59
Turning error tones on and off.......................................................................................... 59
Enabling wireless headset bidirectional signaling............................................................... 59
Configuring hearing aid compatibility................................................................................. 60
Setting a headset profile.................................................................................................. 60
Setting headset mic level................................................................................................. 61
Setting a personalized ringtone........................................................................................ 62
Display................................................................................................................................. 63
Changing the screen saver............................................................................................... 63
Setting the screen saver details........................................................................................ 63
Setting the backlight timer................................................................................................ 64
Adjusting the brightness of a phone screen....................................................................... 64
Setting the display language............................................................................................ 65
Setting the date format..................................................................................................... 65
Setting the time format..................................................................................................... 66
Setting the text size......................................................................................................... 66
Chapter 13: Troubleshooting................................................................................................. 67
Limited access during failover................................................................................................ 67
Viewing the Product ID.......................................................................................................... 68
Viewing the Device type......................................................................................................... 68
Chapter 14: Resources........................................................................................................... 69
Documentation...................................................................................................................... 69
Finding documents on the Avaya Support website............................................................. 69
Avaya Documentation Center navigation........................................................................... 69
Viewing Avaya Mentor videos................................................................................................. 71
Support................................................................................................................................ 71
Contents
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™8
Comments on this document? [email protected]

Chapter 1: Introduction
Purpose
This document describes how to use Avaya J139 IP Phone features in an Avaya Cloud Office™.
This document is intended for people who want to learn how to use Avaya J139 IP Phone features
and capabilities.
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™9
Comments on this document? [email protected]

Chapter 2: Avaya J139 phone overview
Phone overview
Avaya J139 IP Phone is a phone for business communications.
Avaya J139 IP Phone has a color display.
Physical specifications
• Four call appearances
• 20 x 240 pixel display.
• Four soft keys
• Hard buttons for phone:
- Messages
- Contacts
- Recents
- Navigation cluster
- Headset
- Speaker
- Volume
- Mute
- Main menu
- Phone key
• LED buttons for phone:
- Messages
- Recents
- Headset
- Speaker
- Mute
• Wideband audio in the handset, headset, and handsfree
• Full duplex speakerphone
• Ergonomic hearing aid compatible handset supports TTD acoustic coupler
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™10
Comments on this document? [email protected]

• Rich, classic, alternate ringtones
• Dual-position stand, optional wall mount stand
• Gigabit Ethernet (10/100/1000 Mbps) line interface
• Second Gigabit Ethernet (10/100/1000 Mbps) interface
• PoE Class 1, supports 802.3 az, optional AC to 5v-adapter
Phone overview
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™11
Comments on this document? [email protected]

Physical layout of a J139 IP Phone
Avaya J139 phone overview
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™12
Comments on this document? [email protected]

No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
2 Phone display Displays two areas:
1. Top Bar: It is always visible, displays communication and device
status, and time and date.
2. Application area displays the following:
• Application header: It displays the context specific application
title, and one or more subtitles. Depending on the appearance
type and the call state, the header displays details of the call.
• Application content area: it displays menus, lists, pop-up
windows, images, or other application content.
• Softkey labels area: it displays labels with information about
the state of the Soft Key buttons.
3 Line Keys Used to select the corresponding rows. Each line key has a LED that
displays the following visual alerts:
• Red light: disabled features.
• Green light: incoming call and enabled features.
• Red and green light: phone is off-hook.
4 Softkeys Used to select the corresponding label of context-specific actions.
5, 7 Navigation cluster Used to navigate on the Phone screen.
•Up and Down arrow keys: to scroll up and down.
•Right and Left arrow keys: to move cursor in the text input field,
and to toggle values in the selection fields.
•OK button: to select the action assigned to the first soft key.
11 Voicemail Used to dial the configured voice mail number to receive a voice
message.
12 Headset Used to toggle your call from the speaker to headset.
13 Speaker Used to turn on the speaker.
14 Volume Used to adjust volume of a handset, a speaker, or a ringtone.
• (+): To increase the volume.
• (-): To decrease the volume.
15 Mute Button Used to mute and unmute the outgoing audio.
16 Handset Used to receive and make calls
Application keys provide direct access to the corresponding applications:
Phone overview
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™13
Comments on this document? [email protected]

No. Application keys Description
6 Phone key Displays the Phone screen.
8 Main menu Displays the list of options, such as Features, Applications,
Settings, Network information, Administration, and About.
9 Contacts Displays the entries in your Contacts list.
10 Recents Displays call history list.
Optional components
You can use the following optional components with the phone:
• PSAC12R–050 – 5V DC Power adapter
• GSPPoE - Avaya 48V PoE power inserter
Avaya J139 phone overview
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™14
Comments on this document? [email protected]

Chapter 3: Getting Started
Provisioning your phone
About this task
When you connect the phone to the network for the first time, enter the enrollment code when the
phone prompts for the configuration.
Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press Yes or wait for the timeout to
complete.
2. The phone prompts for an enrollment code, enter 78826658 and press Enter soft key.
If the connection is successful, the phone displays the Starting message. The phone is
directed to the correct provisioning server for configuration.
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™15
Comments on this document? [email protected]

Chapter 4: Navigation
Main menu
The following table lists the Main menu icons used in Avaya J139 IP Phone:
Icons Name Description
Features To access administrator activated features.
Applications To access phone applications such as Contacts,
Recents, and activate screen saver.
To log out of the phone extension to protect your
settings or let another user log in.
Settings To change your phone settings, customize button
labels, adjust brightness, audio settings, etc.
Network Information To check network settings.
Administration To access administration settings.
About To view the phone model, software version,
default device type, and the default server type.
General phone icons
The following table lists the icons used in Avaya J139 IP Phone:
Icon Description
Microphone mute alert indication.
Missed call on your phone. You can see this icon in the Recents
application.
Incoming call; indicates you have answered this call. You can see this
icon in the Recents application.
Table continues…
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™16
Comments on this document? [email protected]

Icon Description
Outgoing call; indicates you have made this call. You can see this icon in
the Recents application.
Incoming call is alerting.
Outgoing call; indicates you have made this call.
Call is active.
Call is on hold.
Call is on hold during conference call setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see more pages / screens /
options.
Scroll left for other options.
Scroll right for other options.
Indicates that the phone is not connected to the Session Manager and is
operating in Failover mode. Some features might not be available or work
incorrectly.
If the appearance line displays this icon, it indicates that the phone has
encountered a failure and has preserved the media session until the near
user hangs up.
This icon can also indicate that the phone is connected to the call server
but the features are not available.
The Do not disturb feature is on.
The Call forward feature is on.
Indicates that the call is using a wideband codec for excellent voice
quality.
Indicates a low network performance or presence of local network issues
that might result in lower call quality.
Indicates that the SLA Mon™ agent has taken control of the phone.
Indicates that the call is being recorded for SLA Mon™.
Table continues…
General phone icons
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™17
Comments on this document? [email protected]

Icon Description
Indicates that the audio of this call is secure.
Indicates that the audio alert for incoming calls is off.
Indicates that you have missed a call. The number in the icon indicates
the number of missed calls.
Indicates that you have missed a call. The + in the icon indicates that the
number of missed calls are more than 9.
Navigation
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™18
Comments on this document? [email protected]

Chapter 5: Handling incoming calls
Answering a call
About this task
Use this procedure to answer a call. When you receive a call, the phone does the following:
• Generates audio-visual alerts.
• Displays the caller’s name or number.
Note:
When the Incoming call pop-up window is displayed, the only visual alert is the flashing
beacon LED. If you press Ignore, both the beacon LED and line key LED start flashing.
Procedure
Do one of the following:
• Lift the handset.
• Press Speaker.
• Press OK, center button of the navigation cluster.
• Press the Answer soft key.
• Press Headset.
Ignoring a call
About this task
When you do not want to answer a call or you are on another call, you can ignore the new
incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer
this call within its ring time by using the Navigation cluster to select the call and answer it.
Procedure
On the Incoming call screen, press one of the following:
•Ignore soft key
•+ volume button
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™19
Comments on this document? [email protected]

•- volume button
The phone turns off the audio alert.
Declining a call
About this task
You can decline an incoming call when you do not want to answer a call. Depending on the Call
decline policy set by your administrator, you can decline an incoming call. Contact your
administrator to know about the Call decline policy and enable this feature for your extension.
Procedure
On the incoming call screen, press Decline soft key.
Result
You have declined the call. Depending on your Call decline policy, the caller receives one of the
following alerts:
• An audio message alert
• A busy tone alert
Handling incoming calls
July 2020 Using Avaya J139 IP Phone in an Avaya Cloud Office™20
Comments on this document? [email protected]
Other manuals for J139
16
Table of contents
Other Avaya IP Phone manuals

Avaya
Avaya one-X 9640 User manual

Avaya
Avaya J169 User manual

Avaya
Avaya IP Office 5402 User manual

Avaya
Avaya 7316 User manual

Avaya
Avaya 1220 User manual

Avaya
Avaya 3730 User manual

Avaya
Avaya 9620 Deskphone Edition User manual

Avaya
Avaya 4620 User manual

Avaya
Avaya 96x1 Series Supplement

Avaya
Avaya J139 User manual

Avaya
Avaya 5620 User manual

Avaya
Avaya Vantage K175 User manual

Avaya
Avaya 1403 User manual

Avaya
Avaya one-X 9621G User manual

Avaya
Avaya 9601 User manual

Avaya
Avaya 4620SW User manual

Avaya
Avaya Norstar M7310 User manual

Avaya
Avaya one-X 1603SW-I User manual

Avaya
Avaya 4600 Series Service manual

Avaya
Avaya one-X 9611G User manual