Primex OneVue Sync C1005 User manual

Analog Clock
Install Guide
OneVue Sync Power over Ethernet (PoE)
Product Models: C1005, SNS4Z3
Publication date January 18, 2022

Copyright ©2021 Primex Wireless, Inc. All rights reserved.
Printed in the USA.
Information in this document is subject to change without notice. The software described in this document is furnished under a
license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those
agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical or otherwise, for any purpose, without the prior written permission of Primex.
OneVue is a trademark of Primex. All other trademarks are the property of their respective owners.
Primex is the leading provider of solutions to automate and maintain facility compliance, increase efficiencies, enhance safety and
reduce risk for enterprise organizations in the healthcare, education, manufacturing and government vertical markets. Primex
delivers solutions that utilize a facility’s existing network infrastructure to automate, monitor, document and report essential
activities performed by facility staff. Our solutions include synchronized time, automated critical notifications and bell scheduling,
and environmental and event monitoring.
Corporate Headquarters
965 Wells Street
Lake Geneva, WI 53147
Phone: [phone]
[email protected]

Table of Contents
Specifications: Sync PoE Analog Clock ............................................................................................... 4
Analog Clock PoE install requirements ............................................................................................... 5
Install Analog Clock: wall mount ........................................................................................................ 6
Supplied components ............................................................................................................. 6
Wall mount with clock-lock hanger ............................................................................................ 6
Update Clock Name ........................................................................................................ 7
Install Analog Clock: 16" dual-sided ................................................................................................... 8
Dual clock kit supplied components ........................................................................................... 8
Assemble and install a 16" dual-sided clock ................................................................................. 9
Update clock name ............................................................................................................... 12
Update the name of a clock, ........................................................................................... 12
IMPORTANT SAFETY INSTRUCTIONS .............................................................................................. 13
REGULATORY APPROVALS ............................................................................................................ 14
EUROPEAN UNION DECLARATION OF CONFORMITY AND RESTRICTIONS .............................................. 15
ONE YEAR LIMITED WARRANTY ...................................................................................................... 16
Technical Support ........................................................................................................................ 17
Support through Primex Certified Sales and Service Partners ....................................................... 17
Primex Technical Support ...................................................................................................... 17
Page 3

SPECIFICATIONS: SYNC POE ANALOG CLOCK
Power over Ethernet (PoE) Analog Cocks receive both power and data from a PoE enabled network. Optionally, power
and data can be supplied with use of a Primex AC power adapter (optional accessory) and an Ethernet network.
Power over Ethernet Compliant with IEEE 802.3af standard and compatible with 802.3at standard
Power Input power: 48V, 6.25 Watts Max
Optional AC power adapter: 5V DC USB Mini B (5 pin) connector interface, 5 ft (1.5 m)
cable
Network
Communication
Protocols
• IP Addressing: Dynamic Hosting Configuration Protocol (DHCP); may also be
configured with static IPv4 address.
• Network Communication Protocol: Hypertext Transfer Protocol Secure (HTTPS)/TLS
• Data Packet Size: typically less than 5 kilobytes (kB)
Operation • Automatically adjusts for Daylight Saving Time (DST)
• Automatically performs a daily midnight hand verification check. When check fails for
three (3) consecutive days, the clock enters a hand position failure status.
• If power is interrupted, the clock stops until power resumes. Upon resumption of
power, the clock self-corrects to the current time.
Environment Operating Temperature Range: 32° to 95° F (0° to 35° C); indoor use only
Storage Temperature Range: -4° to 158° F (-20° to 70° C)
Certifications FCC, CE, and IC compliant
Warranty 1 Year Limited Warranty
Page 4

ANALOG CLOCK POE INSTALL REQUIREMENTS
OneVue Sync Power over Ethernet (PoE) Digital Clocks and Timers receive both power and data from a PoE enabled
network. Optionally, clocks and timers can operate over a wired Ethernet network when power is supplied by a Primex
AC power adapter (may vary by model).
Before installing a Sync PoE device, verify the following requirements are met.
• PoE enabled RJ45 jack or PoE switch: Located within 300 ft. (91.4 m) from device install location. A PoE injector
can be used when an RJ45 port or PoE switch is not available or to perform troubleshooting.
• Ethernet cable: CAT 5 or higher.
• AC power/wired Ethernet network use: A Primex AC power adapter can be used to supply power to allow
connection to a wired Ethernet network or when power is not supplied by an RJ45 enabled port or PoE switch.
• Non-DHCP network use: If a device was assigned to a static IPv4 address (Non-DHCP) network during device
preconfiguration, the OneVue Account ID and network settings are configured by Primex prior to shipment. If device
preconfiguration was not completed, Non-DHCP network settings for Digital/Clocks Timers can be configured with
the OWDC app.
Page 5

INSTALL ANALOG CLOCK: WALL MOUNT
The backs of most analog clocks feature two specially designed clock-lock hangers spaced at precise distances, one
on the top and the other on the bottom. The clock-lock feature prevents accidental removal if the clock is bumped and
it may reduce theft by requiring a particular combination of moves to remove the clock. To avoid the clock-lock
feature, use finishing nails with no heads angled at 45 degrees into the wall in place of headed screws.
Supplied components
Quantity Component
2 Screw, #8 x 1 1/4” flat head
2 Anchor
Wall mount with clock-lock hanger
1. Verify the installation requirements are met.
2. Drill holes for the screw anchors at the spacing listed in the following table. If two screws are being used to
secure the clock to the wall using the clock-lock mount, the distance between the screws is precisely the same as
the hole spacing specified below.
Model Hole Spacing Mounting Type
12.5" Round Model* 9 in. (22.86 cm) Clock Lock (2)
16" Round Model 9 in. (22.86 cm) Clock Lock (2)
3. Use a screwdriver to insert and tighten each screw, leaving the top of the screw head 3/8 in. (0.9 cm) out from the
wall.
4. Apply power to the clock.
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5. Hold the clock with the face down and align the clock-lock hanger with the bottom screw.
6. Tilt the clock face to vertical and position the clock with the screw heads in the opening of the clock-lock hanger.
7. Slide the clock down over the screw heads to latch it into place.
When the clock is powered-on it automatically connects to your facility's network to connect to its NTP time
source to synchronize its time and check-in to OneVue.
Update Clock Name
Update the name of a clock,
The name of a clock, bridge commonly identifies its install location. It's recommended to develop a standard naming
convention to allow devices to be located if maintenance should be required.
1. Go to Devices > Clocks.
2. From the list, select the Name link of the device. Its profile is displayed.
3. From the Name field, enter its name. Allows up to a maximum of 50 characters.
4. Select Save.
NOTE
Tip: If naming a Bluetooth Bridge, select Bridge instead of clocks in step 1 (above)
Primex Bluetooth products are shipped with a MAC address label that can be removed and placed on
building plans or a list of building locations that can be added to OneVue at your convenience.
Page 7

INSTALL ANALOG CLOCK: 16" DUAL-SIDED
A dual-sided analog clock consists of two analog clocks and a dual clock kit. Using the kit you combine two clocks to
create a dual-sided clock, which can be either ceiling or wall-mounted.
Dual clock kit supplied components
Quantity Component
1 Dual mount bracket
1 Mounting plate
4 #6 x 1/2 inch long screw
Screws and anchors supplied with each clock are included in the order packaging.
Page 8

Assemble and install a 16" dual-sided clock
1. At the installation location, measure and drill holes into the wall or ceiling to align with the mounting plate hole
spacing measurements.
Page 9

2. Fasten a supplied #6 x 1/2" long screw to each mounting post located on the backside of each clock, leaving a
1/8 to 3/16 in. gap between the screw head and mounting post.
Page 10

3. Apply power to each clock.
Battery-powered model: insert batteries.
Electric and PoE models: route cables through the bracket opening and complete connection.
4. For each clock: place the clock into the bracket housing with the 10/11 and 4/5 numerals over the clock-lock tab
and rotate clock clockwise to lock into place. The screws fastened to the clock mounting posts lock into the
housing clock-lock tabs.
5. Slide the assembled bracket over the four tabs on the mounting plate. A tap with a rubber mallet on the dual
mount bracket may be required to set the bracket assembly fully into place.
6. Examine the mounting plate to ensure the bracket is fully engaged. The small hole in the top side of the mounting
plate should be visible and fully exposed. To increase the security of the clock assembly, a common screw may
be inserted into the hole and screwed into the wall.
Page 11

When the clock is powered-on it automatically connects to your facility's network to connect to its NTP time source to
synchronize its time and check-in to OneVue.
Update clock name
Update the name of a clock,
The name of a clock, bridge commonly identifies its install location. It's recommended to develop a standard naming
convention to allow devices to be located if maintenance should be required.
1. Go to Devices > Clocks.
2. From the list, select the Name link of the device. Its profile is displayed.
3. From the Name field, enter its name. Allows up to a maximum of 50 characters.
4. Select Save.
NOTE
Tip: If naming a Bluetooth Bridge, select Bridge instead of clocks in step 1 (above)
Primex Bluetooth products are shipped with a MAC address label that can be removed and placed on
building plans or a list of building locations that can be added to OneVue at your convenience.
Page 12

IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE INSTALLATION, OPERATION, OR MAINTENANCE OF PRODUCT.
Some of the following information may not apply to your particular product model; however, as with any electronic
product, precautions should be observed during installation, operation, and maintenance.
• Installation must conform to state or local building codes and ordinances.
• Installation or maintenance should be performed only by qualified personnel as defined in the Local Electrical Code.
Mount in location where device will not readily be subject to tampering.
• Any wiring instructions must be followed precisely. Failure to do so could cause permanent equipment damage.
• To avoid possible electric shock or damage to the device, disconnect power source before installation or servicing.
• Do not install or use device near water. To reduce the risk of electrical shock, do not expose device to rain or
moisture. Device must not be exposed to dripping or splashing and no objects filled with liquids, such as vases,
must be placed on the device.
• Device is designed for indoor use only. Operating outdoors, or in wet areas, is an electrical hazard and may damage
the equipment while nullifying the warranty.
• Device is cleanable with a cloth moistened with water or a common disinfectant. Be sure to test any cleaning
solutions on a small area of the clock before using it on the entire device. Do not use caustic cleaners or abrasives.
• Keep away from dust, dirt and moisture.
• For healthcare facilities, devices are not intended for patient use and must not be installed within 6 feet (2 m) of
patient contact.
AC power Models
• AC main power supply must be disconnected while installing or performing maintenance of any device. To
completely disconnect the power input, the main plug should be disconnected from the main socket outlet
completely.
• The main socket outlet must provide a protective earthing connection where the outlet has a protective earth
(ground) connection.
• Main plug is used as disconnect device and it should remain readily operable during intended use.
• If power cable is connected directly to junction box without an outlet, AC power must be supplied from a circuit that
has a resettable circuit breaker. AC mains power supply must be disconnected while installing or performing
maintenance of any device. Open the circuit breaker supplying the device before attempting installation,
maintenance, or repairs.
Page 13

REGULATORY APPROVALS
FCC Compliance
FCC Compliance Pursuant to FCC 15.21 of the FCC rules, changes not expressly approved by Primex might cause
harmful interference and void the FCC authorization to operate this product.
FCC Radio Frequency Interference
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiver’s antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
To assure continued appliance, any changes or modifications not expressly approved by the party responsible for
compliance could voice the user's authority to operate this equipment. (Example - use only shielded interface cables
when connecting to computer or peripheral devices).
FCC Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and
your body. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Page 14

EUROPEAN UNION DECLARATION OF CONFORMITY AND RESTRICTIONS
Hereby, Primex Inc. declares that this equipment complies with the essential requirements and other relevant
provisions of Directive 1999/5/EC:
Primex OneVue PoE Analog Clock (C1005X)
This equipment is marked with and can be used throughout the European community.
This indicated compliance with the R&TTE Directive 1999/5/EC and meets the relevant parts of following technical
specifications:
• EN 301 489-17 – Electromagnetic Compatibility and Radio Spectrum Matters (ERM); Electromagnetic Compatibility
(EMC) standard for radio equipment and services; Part 17 Specific Conditions for Wideband Data and HIPERLAN
Equipment.
• EN 60950 – Low Voltage Directive (Safety)
Marking by the symbol indicates that usage restrictions apply.
The technical documentation relevant to the above equipment will be held at Primex, Inc., 965 Wells Street, Lake
Geneva, WI 53147.
Signed:
Mike O'Brien | Primex, Inc. | Vice President, Channel Sales
Page 15

ONE YEAR LIMITED WARRANTY
Warranty applies to: Sync PoE Analog Clocks (C100), PoE Digital Clocks and Timers (B200)
Primex, Inc. warrants this product to be free from defects in materials and workmanship for a standard of one (1) year
from the date of purchase. Primex, Inc. will at its sole option, repair or replace any components that fail in normal use.
Such repairs or replacements will be made at no charge to the customer for replacement parts. The customer will be
responsible for any transportation costs. All product accessories are warranted for a period of one (1) year against
material or manufacturing defects from the date of purchase.
THIS WARRANTY DOES NOT COVER
(1) Physical damage to this product; (2) Product failure or damage caused by improper installation, lack of periodic
maintenance, improper or abnormal use, misuse, neglect or accident (3) Damage caused by another device or
software used with this product (including, but not limited to, damage resulting from use of non-Primex brand or
approved parts, consumables or accessory items); (4) Problems arising from anything other than defects in materials
or workmanship; and (5) Consumables or other items requiring periodic maintenance or replacement with ordinary
wear and tear, including, but not limited to, product batteries and cables. This warranty is VOID if this product has
been altered or modified in any way (including, but not limited to, attempted warranty repair other than by Primex or
an authorized service partner).
LIMITATION OF LIABILITY
The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or
statutory, including any liability arising under any warranty or merchantability or fitness for a particular purpose,
implied, statutory or otherwise. In no event shall Primex, Inc. be liable for any incidental, special, indirect or
consequential damages, whether resulting from the use, misuse or inability to use this product or from defects in the
product. Some states do not allow this exclusion or limitation of incidental or consequential damages so the above
limitations or exclusion may not apply to you.
TO OBTAIN WARRANTY SERVICE
If, after following the instructions in the product manual, you are certain the product is defective, contact Primex
Technical Support to assist with troubleshooting the issue. If the issue cannot successfully be resolved and the
product is under warranty, a RMA (Return Material Authorization) will be generated. The RMA form will be provided via
email with detailed instructions for the return. All merchandise returned must be shipped to Primex, Inc. Attn: Returns
Dept., N3211 County Road H, Lake Geneva, WI 53147. Primex, Inc. retains the exclusive right to repair or replace the
unit at its sole discretion. Such shall be your sole exclusive remedy for any breach of warranty.
Page 16

TECHNICAL SUPPORT
You may require Technical Support when you have questions about product features, system configuration, or
troubleshooting. Support services are delivered in accordance with your organization's support agreement, end-user
license agreements, and warranties, either with a Primex Certified Sales and Service Partner or directly with Primex.
Support through Primex Certied Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified
Sales and Service Partners offers technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary
contact for all Technical Support inquires.
Primex Technical Support
Make sure you have satisfied the system requirements that are listed in your product documentation. Also, you
should be at the computer or device on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
• Customer ID/Account Name
• Problem description/error messages
• Device hardware information
• Troubleshooting performed before contacting Primex
• Recent network changes
PRIMEX TECHNICAL SUPPORT
Monday through Friday from 7:00 AM to 7:00 PM CT
Phone: [phone]
Email: [email protected]
Page 17