Prioris HX 6000 Series User manual

PRIORIS HX 6000
Prioris HX 6000 Series Server
Service Maintenance Manual
Part Number: ER-B50WW-SM. A01
Digital Equipment Corporation

March 1997
The information in this document is subject to change without notice and should not
be construed as a commitment by Digital Equipment Corporation.
Digital Equipment Corporation assumes no responsibility for any errors that might
appear in this document.
The software, if any, described in this document is furnished under a license and may
be used or copied only in accordance with the terms of such license. No responsibility
is assumed for the use or reliability of software or equipment that is not supplied by
Digital Equipment Corporation or its affiliated companies.
Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject
to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data
and Computer Software clause at DFARS 252.227-7013.
Prioris HX 6000 Series Server Service Maintenance Manual
CopyrightDigital Equipment Corporation.
All Rights Reserved.
DEC, Prioris, ServerWORKS, and the Digital logo are trademarks of Digital
Equipment Corporation.
Intel and Pentium Pro are registered trademarks of Intel Corporation.
Microsoft, Windows NT, and Windows 95 are registered trademarks of Microsoft
Corporation.
Novell and NetWare are U.S. registered trademarks of Novell Inc.
OS/2 and PS/2 are registered trademarks of International Business Machines
Corporation.
PhoenixBIOS is a trademark of Phoenix Technologies Ltd.
SCO UNIX is a trademark of The Santa Cruz Operation, Inc.
SCSI
Select is a registered trademark of Adaptec Corporation.
SIMM is a registered trademark of Wang Laboratories.
All other trademarks and registered trademarks are the property of their respective
holders.

PRIORIS HX 6000
FCC ID: A09-B5XWW
The FCC wants you to know...
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
Any changes or modifications made to this equipment may void the user's authority
to operate this equipment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
All external cables connecting to this basic unit need to be shielded. For cables
connecting to option cards, see the option manual or installation instructions.
This digital apparatus does not exceed the Class B limits for radio noise emissions
set out in the radio interference regulations of the Canadian Department of
Communications.

This equipment is in the 2nd Class category (information equipment to be used in a
residential area or an adjacent area thereto) and conforms to the standards set by
the Voluntary Control Council For Interference by Data Processing Equipment and
Electronic Office Machines aimed at preventing radio interference in such residential
area.
When used near a radio or TV receiver, it may become the cause of radio
interference.
Read the instructions for correct handling.
This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),
Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic
requirements.
This equipment meets or exceeds the ergonomic requirements of ZH1/618 and is
certified to bear the GS mark by TUV Rheinland of Germany.
This equipment has been tested for radio frequency emissions and has been verified
to meet VDE 0871 Class B.

i
PRIORIS HX 6000
Contents
1
Introduction
Reliability/Availability....................................................................................................... ...............1-1
Server Expansion........................................................................................................... ...............1-2
Server Management....................................................................................................... ...............1-3
Server Security............................................................................................................... ...............1-3
Server Software and Documentation ............................................................................. 1-4
Diagnostic Software........................................................................................................ 1-5
Server Utilities and Technical Support............................................................................ 1-5
Important Ergonomic Information................................................................................... 1-6
2
Server Software and Utilities
Introduction..................................................................................................................... 2-1
SCSISelect Utility............................................................................................................ 2-2
RAID Configuration Utility............................................................................................... 2-2
PHLASH.EXE................................................................................................................. 2-3
Using EPP3SMC.EXE.................................................................................................... 2-3
System Configuration Utility (SCU)................................................................................. 2-4
When to Run the SCU................................................................................................ 2-4
Configuring Expansion Boards ................................................................................... 2-5
Starting the SCU......................................................................................................... 2-6
Using the SCU............................................................................................................ 2-8
SCU Keyboard Function Keys.................................................................................... 2-9
Configure Computer................................................................................................... 2-10
Setting the Date and Time.......................................................................................... 2-10
Maintain System Configuration Diskette..................................................................... 2-11
ServerWORKS Quick Launch........................................................................................ 2-12
Diagnostics..................................................................................................................... 2-12

Contents
ii
3
Server Components
Introduction..................................................................................................................... 3-1
Disconnecting External Devices and Power................................................................... 3-2
Removing and Installing the Side Panels....................................................................... 3-3
Server Front View........................................................................................................... 3-6
Server Left Side View..................................................................................................... 3-8
Server Right Side View................................................................................................... 3-10
Server Rear View........................................................................................................... 3-12
Main Logic Board Connectors........................................................................................ 3-14
Main Logic Board Components...................................................................................... 3-16
CPU Module Components and Connectors................................................................... 3-18
Ethernet Daughter Card Components and Connectors ................................................. 3-20
Tools Needed................................................................................................................. 3-22
Static Electricity .............................................................................................................. 3-22
Replacing the Server Battery/Real Time Clock (RTC).................................................... 3-23
4
Server Management
Introduction..................................................................................................................... 4-1
Managing Your Server ................................................................................................... 4-1
Obtaining Information about Your Server....................................................................... 4-2
Obtaining Information Using the SCU......................................................................... 4-4
Obtaining Information Using Server Management Software ...................................... 4-4
Displaying Server Status Using the Hardware................................................................ 4-6
Server Status.............................................................................................................. 4-7
POST OCP Messages................................................................................................... 4-9
POST/Boot Codes...................................................................................................... 4-9
OCP Messages.............................................................................................................. 4-11
OCP Status and Error Messages............................................................................... 4-12
Server CPU Voltage and Temperature Ranges............................................................. 4-14
CPU Voltage Range ................................................................................................... 4-14
VRM Voltage Range................................................................................................... 4-14

Contents
iii
PRIORIS HX 6000
5
CPU Module Upgrade Configurations
Introduction..................................................................................................................... 5-1
Configuration Guidelines ................................................................................................ 5-1
Server CPU Module Configurations ............................................................................... 5-2
CPU Module Upgrade Configurations............................................................................ 5-2
Upgrading to a New CPU Module Configuration............................................................ 5-4
6
Installing Additional Memory
Introduction..................................................................................................................... 6-1
Server SIMMs Requirements......................................................................................... 6-2
Memory Configuration Guidelines.................................................................................. 6-2
Upgrading Memory......................................................................................................... 6-3
Installing SIMMs............................................................................................................. 6-3
Memory Troubleshooting................................................................................................ 6-7
7
Installing Disk and Tape Drives
Introduction..................................................................................................................... 7-1
Tape Drive Configuration Guidelines.............................................................................. 7-1
SBB Configuration Guidelines ........................................................................................ 7-2
CD-ROM Drive Configuration Guidelines....................................................................... 7-2
SCSI Configuration Guidelines....................................................................................... 7-2
SCSI ID and Termination............................................................................................ 7-2
Setting IDs and Termination ....................................................................................... 7-3
Boot Device ................................................................................................................ 7-4
External Channel........................................................................................................ 7-4
Storage Backplane ..................................................................................................... 7-5
Drive ID....................................................................................................................... 7-5
Cables......................................................................................................................... 7-6
Storage Backplane......................................................................................................... 7-7
Installing Optional Drives................................................................................................ 7-9
Installing a Half-Height 5¼-Inch Device into the Top-Right Drive Bay........................ 7-10
Installing a Full-Height 5¼-Inch Device into the Top-Right Drive Bay......................... 7-12
Expansion Brackets ................................................................................................ 7-14
Hot-Swap Drive Bay ................................................................................................... 7-16
SBB LED Status Indicators..................................................................................... 7-18

Contents
iv
External Storage............................................................................................................. 7-20
Connecting an External SCSI Bus to the Storage Backplane..................................... 7-20
Connecting an External Device to a SCSI Controller.................................................. 7-22
8
Installing Expansion Boards
Introduction..................................................................................................................... 8-1
ISA/EISA Expansion Board Configuration Guidelines.................................................... 8-1
PCI Expansion Board Configuration Guidelines............................................................. 8-3
Configuring Your EISA/PCI Expansion Boards Using the SCU...................................... 8-3
Boot Devices.................................................................................................................. 8-4
Server Boot Sequence................................................................................................ 8-4
Server Scan Sequence............................................................................................... 8-5
Scan Order Depending on SCU Boot Sequence Preference..................................... 8-7
Examples of Boot Device Assignment....................................................................... 8-7
Examples of EISA/PCI Scan Order ........................................................................ 8-7
Identifying PCI Devices in the SCU............................................................................. 8-10
Advanced Menu in the SCU ....................................................................................... 8-12
Locking of Resources ............................................................................................. 8-12
View Additional System Information........................................................................ 8-12
Set Verification Mode Menu.................................................................................... 8-13
Maintain SCI File Menu........................................................................................... 8-13
Installing Expansion Boards ........................................................................................... 8-13
Adding ISA Expansion Boards.................................................................................... 8-14
Installing ISA Expansion Boards................................................................................. 8-14
Installing EISA Expansion Boards............................................................................... 8-17
Adding EISA Expansion Boards ................................................................................. 8-18
Installing PCI Expansion Boards................................................................................. 8-19
Adding PCI Expansion Boards.................................................................................... 8-21
Relocating Expansion Boards..................................................................................... 8-22
9
Connecting SCSI and RAID Adapters
Introduction..................................................................................................................... 9-1
SCSI Configuration Guidelines....................................................................................... 9-1
RAID Configuration Guidelines....................................................................................... 9-2
SCSI Controller Cable Configurations............................................................................ 9-3
Single Backplane SCSI Configuration......................................................................... 9-4
Split Backplane Using Onboard SCSI Controllers Configuration................................ 9-6
Split Backplane Using Two-Channel RAID Controller Configuration .............................. 9-8

Contents
v
PRIORIS HX 6000
10
Server Security Features
Introduction..................................................................................................................... 10-1
Left and Right Door Security Lock.................................................................................. 10-2
Left and Right Side Panel Lock ...................................................................................... 10-3
Supervisor Password...................................................................................................... 10-4
If You Forget Your Password......................................................................................... 10-5
Additional Security Features........................................................................................... 10-6
11
Troubleshooting
Introduction..................................................................................................................... 11-1
Initial Troubleshooting..................................................................................................... 11-2
Running the Diagnostics................................................................................................. 11-3
Diagnostics Utility Keys............................................................................................... 11-4
Server Troubleshooting.................................................................................................. 11-5
Disk Drive Troubleshooting............................................................................................. 11-9
SBB Troubleshooting...................................................................................................... 11-12
Tape Drive Troubleshooting ........................................................................................... 11-12
Monitor Troubleshooting................................................................................................. 11-13
CD-ROM Troubleshooting.............................................................................................. 11-14
Diskette Drive Troubleshooting....................................................................................... 11-15
RAID Troubleshooting.................................................................................................... 11-16
12
Service Procedures
Introduction..................................................................................................................... 12-1
Recommended Tools..................................................................................................... 12-1
Other Materials Needed.............................................................................................. 12-1
Special Tools Required............................................................................................... 12-2
Remedial Diagnostic Test Software............................................................................ 12-2
Virus Software Information ......................................................................................... 12-2
BIOS Version Information........................................................................................... 12-2
Restoring the Module Serial Number ............................................................................. 12-2
Removing and Replacing Components.......................................................................... 12-3
Removing and Replacing the Power Supply .................................................................. 12-4
Removing and Replacing the Diskette Drive.................................................................. 12-6
Removing and Replacing the CD-ROM Drive................................................................ 12-8
Removing and Replacing a Cooling Fan........................................................................ 12-10

Contents
vi
Removing and Replacing the Secondary Cooling Fan 2............................................... 12-12
Removing and Replacing Cooling Fan 5........................................................................ 12-14
Removing and Replacing the Speaker........................................................................... 12-16
Removing and Replacing the Main Logic Board............................................................. 12-18
Removing and Replacing the Storage Backplane.......................................................... 12-20
Removing and Replacing a Caster................................................................................. 12-22
13
Field Service IPB
Introduction..................................................................................................................... 13-1
Server Front View........................................................................................................... 13-2
Server Left-Side View..................................................................................................... 13-4
Server Right-Side/Rear View.......................................................................................... 13-6
Miscellaneous................................................................................................................. 13-8
Labels and Nameplates.................................................................................................. 13-8
14
Field Service Notes............................................................................................... 14-1
15
Product Reference and Support
Introduction..................................................................................................................... 15-1
A
Technical Specifications
Introduction..................................................................................................................... A-1
Server Specifications...................................................................................................... A-1
Performance Specifications........................................................................................ A-2
Server Dimensions ..................................................................................................... A-2
Environmental Specifications...................................................................................... A-3
EISA Expansion Slots..................................................................................................... A-3
PCI Local Bus Expansion Slots...................................................................................... A-3
Power Supply Input Power Requirements...................................................................... A-4
Power Supply Output Specifications............................................................................... A-4
Power Cord Requirements............................................................................................. A-5
Environmental Features................................................................................................. A-6
Main Logic Board Switch and Jumper Settings.............................................................. A-7
CPU Module Switch and Jumper Settings...................................................................... A-10

Contents
vii
PRIORIS HX 6000
B
Device Mapping
Introduction..................................................................................................................... B-1
CPU Memory Address Map........................................................................................ B-2
I/O Address Map......................................................................................................... B-3
Server Interrupt Levels ............................................................................................... B-4
PCI Configuration Space Address Map...................................................................... B-4
C
SCU Features
Introduction..................................................................................................................... C-1
System - Prioris HX Series Server.............................................................................. C-2
System Management Group ...................................................................................... C-3
Diskette Drive Group.................................................................................................. C-4
Boot Options Group.................................................................................................... C-5
Integrated Peripherals Group ..................................................................................... C-5
Keyboard Features Group.......................................................................................... C-8
Shadow Options Group.............................................................................................. C-9
Security Options Group.............................................................................................. C-10
Cache Options Group................................................................................................. C-11
Advanced Control Group............................................................................................ C-11
EISA or PCI Devices Group........................................................................................ C-12
D
Caring for Your Server
Introduction..................................................................................................................... D-1
Cleaning the Server........................................................................................................ D-2
Cleaning the Screen....................................................................................................... D-2
Cleaning the Mouse........................................................................................................ D-2
Moving the Server.......................................................................................................... D-3
Packing the Server ..................................................................................................... D-3
Installing the Server at a New Location....................................................................... D-4

ix
PRIORIS HX 6000
0
Preface P
This
Service Maintenance Manual
is a troubleshooting guide that can be used for
reference when servicing Prioris HX 6000 Series servers.
Digital reserves the right to make changes to this
Service Maintenance Manual
without notice. Accordingly, the illustrations and procedures in this document might
not apply to all Prioris HX 6000 Series servers to be serviced since many of the
diagnostic tests are designed to test more than one product.
CAUTION: Digital recommends that only A+ certified
engineers attempt to repair this equipment. All
troubleshooting and repair procedures are detailed to support
subassembly/module level exchange. Because of the
complexity of the individual boards and subassemblies, no
one should atttempt to make repairs at the component level or
make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of
component replacement or circuit board modifications might
void any warranty or exchange allowances.

Preface
x
Organization
This guide contains the following:
• Chapter 1:
Introduction
— This chapter provides information about your
server such as: features, server software and documentation, diagnostic
software, server utilities and technical support, and ergonomic information.
• Chapter 2:
Server Software and Utilities
— This chapter describes the
server software and utilities that are supplied with your server.
• Chapter 3:
Server Components
— This chapter provides information about
the server’s components and associated procedures such as removing the
side panels.
• Chapter 4:
Server Management
— This chapter describes how to manage
your server using a network manager, specifically Digital’s ServerWORKS
Manager. It also provides a list and description of error messages that might
display and error codes that might sound if a failure occurs.
• Chapter 5:
CPU Module Upgrade Configurations
— This chapter describes
how to upgrade your server with higher-performance CPU modules.
• Chapter 6:
Installing Additional Memory
— This chapter describes how to
install additional memory on the CPU module.
• Chapter 7:
Installing Disk and Tape Drives
— This chapter describes how to
install optional disk drives, tape drives, and an external storage box.
• Chapter 8:
Installing Expansion Boards
— This chapter describes how to
install ISA, EISA, and PCI expansion boards.
• Chapter 9:
Connecting SCSI and RAID Adapters
— This chapter describes
how to connect mass storage devices to the onboard SCSI controller or to
supported RAID adapters.
• Chapter 10:
Server Security Features
— This chapter describes the various
security features that are available to prevent server or data theft.

Preface
xi
PRIORIS HX 6000
• Chapter 11:
Troubleshooting
— This chapter describes initial and advanced
troubleshooting solutions.
• Chapter 12:
Field Service Replacement
— This chapter describes field
service replacement procedures. For example, the main logic board, power
supplies, fans, etc.
• Chapter 13:
Field Service Illustrated Parts Breakdown
— This chapter lists
orderable part numbers for Field Replaceable Units (FRUs).
• Chapter 14:
Field Service Notes
— This chapter enables field service
personnel to record pertinent service information.
• Chapter 15:
Product Reference and Support
— This chapter lists product
reference and support information.
• Appendix A:
Technical Specifications
— This appendix lists server operating
specifications. Also included is switch information on the main logic board
and CPU module.
• Appendix B:
Device Mapping
— This appendix provides a series of tables
listing mapping and address information related to server memory and
various main logic board devices (keyboard controller, interrupt controller,
Direct Memory Access (DMA) controller, etc.).
• Appendix C:
SCU Features
— This appendix lists the available SCU
resource and configuration options.
• Appendix D:
Caring For Your Server
— This appendix provides suggestions
for cleaning and moving your server.

Preface
xii
Conventions
Convention
Example Description
Installation Guide Italics are typically used for titles, comments, and references
to other sections of this document or other documents.
c:\windows>
SCU.BAT
Monospaced text indicates information that your server or
software displays. For example, a directory path or error
message.
Monospaced text can also indicate a command that you need
to enter to run an application or utility.
[Enter] Square brackets surrounding text represents a keyboard key.
[Ctrl]+[Alt]+[Del] A plus sign indicates that the keys shown should be pressed
at the same time.
Abbreviations
Abbreviation Meaning
BIOS Basic input/output system
CPU Central processing unit
DIMM Dual in-line memory module
DMA Direct memory access
DRAM Dynamic random access memory
ECC Error correction code
ECP Extended capabilities port
EISA Extended industry standard architecture
EPP Enhanced parallel port
FRU Field replaceable unit
IDE Integrated drive electronics
continued

Preface
xiii
PRIORIS HX 6000
Abbreviation Meaning
h An h suffix to a numerical value denotes hexadecimal
numbers. For example, 0F8h equals 0F8 hexadecimal.
I/O Input/output
ISA Industry standard architecture
MS-DOSMicrosoft Disk Operating System
PCI Peripheral component interconnect
POST Power-on self test
RAID Redundant array of independent devices
RAM Random access memory
ROM Read only memory
RTC Real-time clock
SBB Storage building block
SCSI Small computer system interface
SCU System Configuration Utility
SIMM Single in-line memory module
SMP Symmetrical multi-processor
VGA Video graphics array
Windows NT Microsoft Windows NT operating system software
ZIF Zero insertion force

Preface
xiv
Special Notices
Three kinds of special notices are used in this System Reference to emphasize
specific information.
WARNING: Indicates the presence of a hazard that can
cause personal injury if the hazard is not avoided.
CAUTION: Indicates the presence of a hazard that might
cause damage to hardware or that might corrupt software.
NOTES: Used to provide additional information.

Preface
xv
PRIORIS HX 6000
DEC00421
Typical Prioris HX 6000 Series Server
NOTE: Your monitor, keyboard, and mouse might look different.

1-1
PRIORIS HX 6000
1
Introduction 1
The Prioris HX 6000 Series server is a high-performance, highly-scaleable network
and application server featuring the latest in modular CPU and storage technology.
The Prioris HX 6000 Series server provides the following features:
Reliability/Availability
CPU Module
Single (1P) or Dual (2P) Pentium Pro processor mode.
Each CPU operates using a 64-bit memory interface and
an internal L2 cache.
Error Correction Code
(ECC) Memory
Recovery from single-bit cache and memory errors.
Dual-Channel Storage
Backplane
Redundant disk subsystems using integrated SCSI
controllers or expansion storage controllers.
Power Supply
The Prioris HX 6000 Series server is shipped with one
power supply for normal operation.
Variable Fan Speed
Automatically adjusts fan speed according to ambient
temperature.
Internal Sensors
Monitors internal server temperatures, fan operation, and
power supply temperatures and voltages.

Introduction
1-2
Server Expansion
Flexible Memory
Architecture
ECC memory support. Server memory can be upgraded
from 32 MB to 512 MB using the installed CPU module.
Five EISA Expansion
Slots and Six PCI
Expansion Slots
Accommodates industry-standard expansion boards such
as network, Small Computer System Interface (SCSI),
Redundant Array of Integrated Disks (RAID), and
modems.
Integrated SVGA Video
Controller
Supports management and configuration applications
locally (on the main logic board) without use of an
expansion slot.
Two Integrated SCSI
controllers
Support for both narrow and fast wide external and internal
SCSI devices.
Capacity for 11 internal
SCSI Storage Devices
Accommodates one CD-ROM drive (standard), a 3 1/2
inch floppy (standard), seven 3½-inch half-height drives in
Storage Building Blocks (SBBs), and two narrow (50-pin)
half-height, 5¼-inch devices; or one full-height, 5¼-inch
device (CD-ROMs or tape drives).
External I/O Ports
Two serial ports and one parallel port to support external
options such as a printer, modem, or local terminal.
Wide-Ready SCSI
Storage Backplane
Supports high-performance drives.
Hot Swap Disk Capability
Allows replacement of SBB disk drives while the server is
operating.
External network ports
One 10/100Base-T (10/100 Mb/s) port, one 10Base-2 (10
Mb/s) port to support external network connections, and
one 10Base-5 (AUI) port.
Integrated Network
Controller
Provided by a Digital Ethernet Controller on the main logic
board.