Cisco UCS B200 M2 User manual

CISCO SYSTEMS PUBLICATION HISTORY
170 WEST TASMAN DR.
SAN JOSE, CA, 95134 REV A.11 OCTOBER 8, 2013
WWW.CISCO.COM
Spec Sheet
This product has been
discontinued
Cisco UCS B200 M2
Blade Server

Cisco UCS B200 M2 Blade Server
2
OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
DETAILED VIEWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chassis Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
BASE SERVER STANDARD CAPABILITIES and FEATURES . . . . . . . . . . . . . . . . . 5
CONFIGURING the SERVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
STEP 1 VERIFY BASE SKU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
STEP 2 CHOOSE CPU(S) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
STEP 3 CHOOSE MEMORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
STEP 4 CHOOSE HARD DISK DRIVES or SOLID STATE DRIVES . . . . . . . . . . . . . . . . . . . . . . 14
STEP 5 CHOOSE A PCIe MEZZANINE CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
STEP 6 CHOOSE OPERATING SYSTEM AND VALUE-ADDED SOFTWARE . . . . . . . . . . . . . . . . 16
STEP 7 CHOOSE OPERATING SYSTEM MEDIA KIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
STEP 8 CHOOSE SERVICE and SUPPORT LEVEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
ORDER OPTIONAL KVM CABLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SUPPLEMENTAL MATERIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
DIMM and CPU Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Memory Population Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cisco UCS B200 M2 Blade Server
OVERVIEW
3
OVERVIEW
The Cisco UCS B200 M2 Blade Server (Figure 1) Server is a two-socket, half-width blade server, using Intel's
Xeon 5500 and 5600 Series processors with 12 DIMM slots, one mezzanine slot to hold an adapter card, and
up to two solid-state disk (SSD) drives or hard disk drives (HDDs). Up to eight half-width blade servers can
be accommodated in the Cisco UCS 5108 Blade Server Chassis.
Figure 1 Cisco UCS B200 M2 Blade Server

Cisco UCS B200 M2 Blade Server
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DETAILED VIEWS
DETAILED VIEWS
Chassis Front View
Figure 2 is a detailed front view of the Cisco UCS B200 M2 Blade Server.
Figure 2 Chassis Front View
1Asset tag (you can remove this tag and
add your own) 7Network link status LED
2Blade ejector handle 8Blade health LED
3Blade ejector handle captive screw 9Console connector1
Notes . . .
1. For information about the KVM device included in the chassis accessory kit that plugs into the console
connector, see ORDER OPTIONAL KVM CABLE on page 24.
4Drive bay 1 (hot pluggable) 10 Reset button access
5Drive bay 2 (hot pluggable) 11 Beaconing LED and button
6Power button and LED
195354
4 5
1 2 3 6 7 8 9 10 11

Cisco UCS B200 M2 Blade Server
BASE SERVER STANDARD CAPABILITIES and FEATURES
5
BASE SERVER STANDARD CAPABILITIES and FEATURES
Table 1 lists the capabilities and features of the base server. Details about how to configure the server for
a particular feature or capability (for example, number of processors, disk drives, or amount of memory)
are provided in CONFIGURING the SERVER on page 6.
Table 1 Capabilities and Features
Capability/Feature Description
Chassis The B200 M2 Blade Server mounts in a Cisco UCS 5100-series chassis
CPU Either 1 or 2 Intel® Xeon® 5500 or 5600 series processors
Chipset Intel® 5500 chipset
Memory 12 slots for registered DIMMs (up to 192 GB)
Expansion slots Accommodates one mezzanine adapter card
Storage controller LSI Logic 1064e controller and integrated RAID (RAID 0 and 1 supported)
Internal storage devices Up to two optional front-accessible, hot-pluggable 2.5-inch small form factor
(SFF) SAS or SATA solid-state disk (SSD) or hard disk (HDD) drives.
Video The server CIMC chip includes a Matrox G200 core. The first 8 MB of memory
are allocated to the video core.
■1280 x 1024 resolution
■32-bit color depth
■8 MB video memory
Interfaces ■Front panel
• One console connector (see ORDER OPTIONAL KVM CABLE on page
24)
Power subsystem Integrated in the Cisco UCS 5100 series chassis
Fans Integrated in the Cisco UCS 5100 series chassis
Integrated management
processor
The built-in Cisco Integrated Management Controller (CIMC) GUI or CLI
interface enables you to monitor the server inventory, health, and system
event logs.

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CONFIGURING the SERVER
CONFIGURING the SERVER
Follow these steps to configure the Cisco UCS B200 Blade Server:
■STEP 1 VERIFY BASE SKU, page 7
■STEP 2 CHOOSE CPU(S), page 8
■STEP 3 CHOOSE MEMORY, page 10
■STEP 4 CHOOSE HARD DISK DRIVES or SOLID STATE DRIVES, page 14
■STEP 5 CHOOSE A PCIe MEZZANINE CARD, page 15
■STEP 6 CHOOSE OPERATING SYSTEM AND VALUE-ADDED SOFTWARE, page 16
■STEP 7 CHOOSE OPERATING SYSTEM MEDIA KIT, page 19
■STEP 8 CHOOSE SERVICE and SUPPORT LEVEL, page 20

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STEP 1 VERIFY BASE SKU
Verify the product ID (PID) of the base server as shown in Table 2.
The N20-B6625-1-UPG B200 M2 base server:
■Includes:
—KVMcable
■Does not include:
—CPUs
—Memory
— Disk drives
— Mezzanine adapter card
Table 2 PID of the Base B200 M2 Blade Server
Product ID (PID) Description
N20-B6625-1-UPG UCS B200 M2 Blade Server w/o CPU, memory, HDD, mezzanine
NOTE: Use the steps on the following pages to configure the server with
the components that you want to include.

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CONFIGURING the SERVER
STEP 2 CHOOSE CPU(S)
The standard CPU features are:
■Intel Xeon 5600-series (Westmere-EP) CPUs
■Intel 5500 chipset
■Cache size of 12 MB
Select CPUs
The available 5600-series CPUs are listed in Table 3.
Table 3 Available Intel CPUs: Xeon Westmere-EP x56xx Family
Product ID (PID) Intel
Number
Clock
Freq
(GHz)
Power
(W) Cache Size (MB) Cores QPI Highest DDR3 DIMM
Clock Support (MHz)1
Notes . . .
1. If higher or lower speed DIMMs are selected than what is shown in the table for a given CPU, the DIMMs will be
clocked at the lowest common denominator of CPU clock and DIMM clock. For example:
Selecting lower-speed DIMMs: If you use an X5650 CPU (which can support up to 1333-MHz DIMMs) with 1066-MHz
DIMMs, the DIMMs will be clocked at the lower speed of 1066 MHz.
Selecting higher-speed DIMMs: If you use 1333-MHz DIMMs with an E5620 (which can support up to 1066-MHz DIMMs),
the DIMMS will be clocked at the lower speed of 1066 MHz.
UCS-CPU-X5687 X5687 3.60 130 12 46.4 GT/s 1333
A01-X0115 X5690 3.46 130 12 66.4 GT/s 1333
A01-X0100 X5680 3.33 130 12 66.4 GT/s 1333
A01-X0117 X5675 3.06 95 12 66.4 GT/s 1333
A01-X0102 X5670 2.93 95 12 66.4 GT/s 1333
A01-X0105 X5650 2.66 95 12 66.4 GT/s 1333
A01-X0109 E5640 2.66 80 12 45.86 GT/s 1066
A01-X0120 E5649 2.53 80 12 65.86 GT/s 1333
UCS-CPU-E5645 E5645 2.40 80 12 65.86 GT/s 1333
A01-X0111 E5620 2.40 80 12 45.86 GT/s 1066
A01-X0106 L5640 2.26 60 12 65.86 GT/s 1333

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Approved Configurations
(1) One-CPU Configuration
■Choose any one CPU from Table 3 on page 8.
(2) Two-CPU Configuration
■Choose two identical CPUs from any one of the rows of Table 3 on page 8.
Caveats
■You must select either one CPU or two identical CPUs.
■For optimal performance, select DIMMs with the highest clock speed for a given processor. If
you select DIMMs whose speeds are lower or higher than that shown in the tables,
suboptimal performance will result.

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CONFIGURING the SERVER
STEP 3 CHOOSE MEMORY
The standard memory features are:
■DIMMs
— Clock speed: 1333 or 1066 MHz
— Ranks per DIMM: 1, 2, or 4
— Operational voltage: 1.5 or 1.35 V
—Registered
■DDR3 ECC registered DIMMs (RDIMMs), supporting Intel SDDC
■Memory is organized with three memory channels per CPU, with up to two DIMMs per
channel, as shown in Figure 3.
Figure 3 B200 M2 Memory Organization

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CONFIGURING the SERVER
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Choose DIMMs and Memory Mirroring
Select the memory configuration and whether or not you want the memory mirroring option.
The available memory DIMMs and mirroring option are listed in Table 4.
The available memory DIMMs are listed in Table 4.
NOTE: When memory mirroring is enabled, the memory subsystem simultaneously
writes identical data to two channels. If a memory read from one of the channels
returns incorrect data due to an uncorrectable memory error, the system
automatically retrieves the data from the other channel. A transient or soft error in
one channel does not affect the mirrored data, and operation continues unless there
is a simultaneous error in exactly the same location on a DIMM and its mirrored
DIMM. Memory mirroring reduces the amount of memory available to the operating
system by 50% because only one of the two populated channels provides data.
Table 4 Available DDR3 DIMMs
Product ID (PID) PID Description Voltage Ranks
/DIMM
DIMM Options
UCS-MR-1X041RX-A 4GB DDR3-1333-MHz RDIMM/PC3-10600/1R/x4/dual voltage 1.35/1.5 V 1
UCS-MR-1X082RX-A 8GB DDR3-1333-MHz RDIMM/PC3-10600/2R/x4/dual voltage 1.35/1.5 V 2
UCS-MR-1X162RY-A 16GB DDR3-1600-MHz RDIMM/PC3-12800/2R/x4/dual voltage 1.35/1.5 V 2
Memory Mirroring Option
N01-MMIRROR Memory mirroring option

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CONFIGURING the SERVER
Approved Configurations
(1) 1-CPU configuration without memory mirroring:
■Select from one to six DIMMs (note that there are six DIMM slots per CPU)
(2) 1-CPU configuration with memory mirroring:
■Select either two or four DIMMs. The DIMMs will be placed by the factory as shown in the
following table:
■Select the memory mirroring option (N01-MMIRROR) as shown in Table 4 on page 11.
(3) 2-CPU configuration without memory mirroring:
■Select from one to six DIMMs per CPU (from two to twelve total DIMMs)
(4) 2-CPU configuration with memory mirroring:
■Select two or four DIMMs per CPU. The DIMMs will be placed by the factory as shown in the
following table:
■Select the memory mirroring option (N01-MMIRROR) as shown in Table 4 on page 11.
Number of
DIMMs DIMM Placement in Channels
(Channel C is not used with memory mirroring)
21 DIMM in Channel A, 1 DIMM in Channel B
42 DIMMs in Channel A, 2 DIMMs in Channel B
Numberof
DIMMs per
CPU
DIMM Placement
(Channels C and F are not used with memory mirroring) Total DIMMs
2CPU 1: 2 DIMMs in Channel A CPU 2: 2 DIMMs in Channel D 4
4CPU 1:
2 DIMMs in Channel A
2 DIMMs in Channel B
CPU 2:
2 DIMMs in Channel D
2 DIMMs in Channel E
8
NOTE: System performance is optimized when the DIMM type and quantity are equal
for both CPUs.

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Caveats
■DIMM voltage:
— You can mix dual voltage DIMMs (operate at either 1.5 V or 1.35 V) and single voltage
DIMMs (operate at only 1.5 V).
— Dual-voltage DIMMs can be operated in either of these modes:
• Power Saving Mode at a maximum speed of 1066 MHz
• Performance Mode at a maximum speed of 1333 MHz
If you mix both types of DIMMs in your configuration, the server forces all DIMMs to
operate in Performance Mode.
■Memory mirroring:
If you select the Memory RAS option, be aware that it is available only with an even
number of memory channels. For example, if you select six DIMMs and select
Reliability/Availability/Serviceability (RAS), mirroring will go into effect on only two
channels with two DIMMS per channel (you cannot implement RAS on three channels). In
this case, two DIMMS would go unused.
For more information regarding memory, see DIMM and CPU Layout on page 25.
NOTE: For memory mirroring, DIMM pairing across buses must be identical.
If you only have two DIMMs, they need to be the same PID because you have
one DIMM on each of two buses.
If you have four DIMMs in a 2-CPU system, for example, you can have two
4-GB and two 8-GB DIMMs. One 4-GB/8-GB DIMM pair would located on
Channel A of CPU 1, and one 4-GB/8-GB DIMM pair would be located on
Channel D of CPU 2.
If you have four DIMMs in a 1-CPU system, for example, you can have two
4-GB and two 8-GB DIMMs. One 4-GB/8-GB DIMM pair would located on
Channel A of CPU 1, and one 4-GB/8-GB DIMM pair would be located on
Channel B of CPU 1.

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CONFIGURING the SERVER
STEP 4 CHOOSE HARD DISK DRIVES or SOLID STATE DRIVES
The standard disk drive features are:
■2.5-inch small form factor
■Hot-pluggable
■Sled-mounted
Choose Drives
The available drives are listed in Table 5.
Approved Configurations
(1) Built-In LSI 1064E 4-port SAS 6.0G RAID Mezzanine card RAID controller
■Select up to two SAS or SATA drives listed in Table 5.
Caveats
■You cannot mix HDD and SSD drives. You cannot mix SAS and SATA drive types.
Table 5 Available Hot-Pluggable Sled-Mounted SSDs
Product ID (PID) PID Description Drive
Type Capacity
HDDs
A03-D146GC2 146 GB SAS 15K RPM SFF HDD SAS 146 GB
A03-D300GA2 300 GB 6 Gb SAS 10K RPM SFF HDD SAS 300 GB
UCS-HDD300GI2F105 300 GB SAS 15k RPM 2.5in HDD SAS 300 GB
A03-D500GC3 500 GB 6 Gb SATA 7.2K RPM SFF SATA 500 GB
A03-D600GA2 600 GB 6 Gb SAS 10K RPM SFF HDD SAS 600 GB
UCS-HDD900GI2F106 900 GB SAS 10K RPM 2.5" SAS 900 GB
A03-D1TBSATA 1 TB SATA 7.2K RPM SFF HDD SATA 1 TB
SDDs
UCS-SSD100GI1F104 100 GB Low-Height 7mm SATA SSD SATA 100 GB

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STEP 5 CHOOSE A PCIe MEZZANINE CARD
The standard PCIe card offerings are:
■Converged Network Adapters (CNA)
■Network Interface Cards (NICs)
Choose a PCIe Option Card
The available PCIe option cards are listed in Table 6.
Approved Configurations
(1) Select one PCIe Mezzanine Cards (mandatory)
You must select one card.
To help ensure that your operating system is compatible with the cards you have selected,
please check the Hardware Compatibility List at this URL:
http://www.cisco.com/en/US/products/ps10477/prod_technical_reference_list.html
Table 6 Available PCIe Option Cards
Product ID (PID) PID Description
Converged Network Adapters (CNA)
N20-AC0002 UCS M81KR Virtual Interface Card/PCIe/2-port 10Gb
UCS-VIC-M82-8P Cisco UCS VIC 1280 dual 40 Gb capable Virtual Interface Card
N20-AQ0102 Cisco UCS CNA M72KR-Q Qlogic Adapter
N20-AE0102 Cisco UCS CNA M72KR-E Emulex Adapter
N20-AI0102 Cisco UCS CNA M61KR-I Intel Converged Network Adapter
Network Interface Cards (NICs)
N20-AB0002 Cisco UCS M51KR-B Broadcom 57711 Adapter

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CONFIGURING the SERVER
STEP 6 CHOOSE OPERATING SYSTEM AND VALUE-ADDED SOFTWARE
Several operating systems and value-added software programs are available. Select as desired
from Table 7.
Table 7 OSs and Value-Added Software (for 2-CPU servers)
PID Description Product ID (PID)
Microsoft Windows Server
MSWS-08R2-STHV Windows Svr 2008 ST media R2 ST (1-4CPU, 5CAL)
MSWS-08R2-ENHV Windows Svr 2008 EN media R2 EN (1-8CPU, 25CAL)
MSWS-08R2-DCHV2S Windows Svr 2008 R2-2 CPU-Data Center
MSWS-12-ST2S Windows Server 2012 Standard (2 CPU/2 VMs)
MSWS-12-DC2S Windows Server 2012 Datacenter (2 CPU/Unlimited VMs)
MSWS-12-ST2S-NS Windows Server 2012 Standard (2 CPU/2 VMs) No Cisco SVC
MSWS-12-DC2S-NS Windows Server 2012 Datacenter (2 CPU/Unlim VM) No Cisco Svc
SUSE Linux Enterprise Server
SLES-1A SLES/1yr subscription/svcs required/0 media
SLES-3A SLES/3yr subscription/svcs required/0 media
UCS-SLES-TERMS Acceptance of Terms, Standalone SLES License for UCS Servers
Red Hat Enterprise Linux
RHEL-2S-1G-1A RHEL/2 Socket/1 Guest/1Yr Svcs Required
RHEL-2S-1G-3A RHEL/2 Socket/1 Guest/3Yr Svcs Required
RHEL-2S-4G-1A RHEL/2 Socket/4 Guest/1Yr Svcs Required
RHEL-2S-4G-3A RHEL/2 Socket/4 Guest/3Yr Svcs Required
RHEL-2S-UG-1A RHEL/2 Socket/U Guest/1Yr Svcs Required
RHEL-2S-UG-3A RHEL/2 Socket/U Guest/3Yr Svcs Required
RHEL-HA-2S-1A RHEL Option/High-Availability/2 Socket/1Yr Svcs Required
RHEL-HA-2S-3A RHEL Option/High-Availability/2 Socket/3Yr Svcs Required
RHEL-RS-2S-1A RHEL Option/Resilient w/Ha /2 Socket/1 Yr Svcs Required
RHEL-RS-2S-3A RHEL Option/Resilient Storage w/ HA /2 Socket/3 Yr Svcs Reqd
RHEL-SFS-2S-1A RHEL Option/Scalable File System/2 Socket/1 Yr Svcs Required
RHEL-SFS-2S-3A RHEL Option/Scalable File System/2 Socket/1 Yr Svcs Required

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BMC
BMC-002 BMC BladeLogic CM, Physical Server
BMC-012 BMC BPPM Per Server
BMC-SE-4C BMC BladeLogic Standard Edition, 4 Cores, Support Required
BMC-SE-6C BMC BladeLogic Standard Edition, 6 Cores, Support Required
BMC-SE-8C BMC BladeLogic Standard Edition, 8 Cores, Support Required
BMC-SE-10C BMC BladeLogic Standard Edition, 10 Cores, Support Required
BMC-AE-4C BMC BladeLogic Advanced Edition, 4 Cores, Support Required
BMC-AE-6C BMC BladeLogic Advanced Edition, 6 Cores, Support Required
BMC-AE-8C BMC BladeLogic Advanced Edition, 8 Cores, Support Required
BMC-AE-10C BMC BladeLogic Standard Edition, 10 Cores, Support Required
UCS-BMC-TERMS Acceptance of Terms, Standalone BMC License for UCS Servers
VMware 5
VMW-VS5-STD-1A VMware vSphere 5 Standard for 1 Processor, 1 Year, Support Rqd
VMW-VS5-STD-2A VMware vSphere 5 Standard for 1 Processor, 2 Year, Support Rqd
VMW-VS5-STD-3A VMware vSphere 5 Standard for 1 Processor, 3 Year, Support Rqd
VMW-VS5-STD-4A VMware vSphere 5 Standard for 1 Processor, 4 Year, Support Rqd
VMW-VS5-STD-5A VMware vSphere 5 Standard for 1 Processor, 5 Year, Support Rqd
VMW-VS5-ENT-1A VMware vSphere 5 Enterprise for 1 Processor, 1 Year Support Rqd
VMW-VS5-ENT-2A VMware vSphere 5 Enterprise for 1 CPU, 2 Yr Support Rqd
VMW-VS5-ENT-3A VMware vSphere 5 Enterprise for 1 CPU, 3 Yr Support Rqd
VMW-VS5-ENT-4A VMware vSphere 5 Enterprise for 1 Processor, 4 Year Support Rqd
VMW-VS5-ENT-5A VMware vSphere 5 Enterprise for 1 CPU, 5 Yr Support Rqd
VMW-VS5-ENTP-1A VMware vSphere 5 Enterprise Plus for 1 Processor, 1 Year Support Rqd
VMW-VS5-ENTP-2A VMware vSphere 5 Enterprise Plus for 1 CPU, 2 Yr Support Rqd
VMW-VS5-ENTP-3A VMware vSphere 5 Enterprise Plus for 1 Processor, 3 Year Support Rqd
VMW-VS5-ENTP-4A VMware vSphere 5 Enterprise Plus for 1 Processor, 4 Year Support Rqd
VMW-VS5-ENTP-5A VMware vSphere 5 Enterprise Plus for 1 Processor, 5 Year Support Rqd
VMW-VC5-STD-1A VMware vCenter 5 Server Standard, 1 yr support required
VMW-VC5-STD-2A VMware vCenter 5 Server Standard, 2 yr support required
VMW-VC5-STD-3A VMware vCenter 5 Server Standard, 3 yr support required
VMW-VC5-STD-4A VMware vCenter 5 Server Standard, 4 yr support required
Table 7 OSs and Value-Added Software (for 2-CPU servers) (continued)
PID Description Product ID (PID)

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CONFIGURING the SERVER
VMW-VC5-STD-5A VMware vCenter 5 Server Standard, 5 yr support required
UCS-VMW-TERMS Acceptance of Terms, Standalone VMW License for UCS Servers
Table 7 OSs and Value-Added Software (for 2-CPU servers) (continued)
PID Description Product ID (PID)

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STEP 7 CHOOSE OPERATING SYSTEM MEDIA KIT
Choose the optional operating system media listed in Table 8.
Table 8 OS Media
Product ID (PID) PID Description
RHEL-6 RHEL 6 Recovery Media Only (Multilingual)
SLES-11 SLES 11 media only (multilingual)
MSWS-08R2-STHV-RM Windows Svr 2008 R2 ST (1-4CPU, 5CAL), Media
MSWS-08RS-ENHV-RM Windows Svr 2008 R2 EN (1-8CPU, 25CAL), Media
MSWS-08R2-DCHV-RM Windows Svr 2008 R2 DC (1-8CPU, 25CAL), Media
MSWS-12-ST2S-RM Windows Server 2012 Standard (2 CPU/2 VMs) Recovery Media
MSWS-12-DC2S-RM Windows Server 2012 Datacenter (2 CPU/Unlimited VM) Rec Media

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CONFIGURING the SERVER
STEP 8 CHOOSE SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose to have no service contract, the following
coverage is supplied:
■Three-year parts coverage.
■Next business day (NBD) parts replacement eight hours a day, five days a week.
■90-day software warranty on media.
■Downloads of BIOS, drivers, and firmware updates.
■UCSM updates for systems with Unified Computing System Manager. These updates include
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
Unified Computing Mission Critical Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Please note: This service has qualification criteria. Your company must have $1.2M of UCS
equipment, 200 blades and a single location to qualify for this service level. Choose the desired
service listed in Table 9.
Unified Computing Support Service
For support of the entire Unified Computing System, Cisco offers the Cisco Unified Computing
Support Service. This service provides expert software and hardware support to help sustain
performance and high availability of the unified computing environment. Access to Cisco
Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
Service includes flexible hardware replacement options, including replacement in as little as
two hours. There is also access to Cisco's extensive online technical resources to help maintain
Table 9 Unified Computing Mission Critical Service
Product ID (PID) On Site? Description
CON-UCM7-B200-M2 Yes UC Mission Critical 24x7x4 On-site
CON-UCM8-B200-M2 Yes UC Mission Critical 24x7x2 On-site