Prism Hardscapes Piazza Instruction manual

Piazza
Fire Table
Installation, Operation & Maintenance Manual

WARNING: THIS APPLIANCE IS FOR OUTDOOR USE ONLY!
This manual should remain with the parties responsible for operation.
Table of Contents
Section 1: General Description
1.1 Product Dimensions
1.2 Safely Moving Fire Feature
Section 2: Safety Instructions
Section 3: Installation Details
3.1 Gas Requirements
3.2 Internal View of Components
3.3 Quick Connect Propane Hose
Section 4: Operation
4.1 Ignition
4.2 Adjustment
Section 5: Troubleshooting
Section 6: Warranty
DO NOT DISCARD INSTRUCTIONS

Section 1 General Description
1.1 Product Dimensions
Note: Enclosure should be located a minimum of 3-4ft. away from fire feature. Ensure the enclosure is
not placed directly on/over the propane hose that could otherwise kink, pinch, or cut off the gas supply.
Overall Length
39"
Overall Width
39"
Overall Height
15 3/4"
Surface
3 1/2"
Burner
15”/65,000 BTUs
Weight
360 lbs.

1.2 Safely Moving Fire Feature
•NEVER ATTEMPT TO MOVE YOUR FIRE FEATURE BY YOURSELF
•WRAP FURNITURE BLANKET AROUND THE ENTIRE BODY OF THE UNIT
•PLACE A PIECE OF ¾” PLYWOOD BETWEEN DOLLY AND THE FIRE FEATURE FOR INCREASED
STABILITY WHILE MOVING
•USE DOLLY TO NAVIGATE THE UNIT TO THE FINAL POSITION
CAREFULLY REMOVE UNIT FROM CRATE
AND PLACE ONTO MOVING DOLLY
DO NOT USE A WHEELBARROW OR OTHER
UNBALANCED EQUIPMENT TO MOVE UNIT

Section 2 Safety Instructions
PLACE FIRE FEATURE WITH BASE DOWN
TO MOVE
PLACE FIRE FEATURE ON SIDE TO MOVE
*SECURE PAN/BURNER PRIOR TO TILT*
(ONLY FOR SQUARE OR RECTANGLE UNITS)
OR
GENTLY PLACE FIRE FEATURE
INTO FINAL POSITION
CALIFORNIA PROPOSITION 65
This product can expose you to Chromium, which is known in the state of California
to cause cancer, birth defects or other reproductive harm.
(for more information, go to: www.p65warnings.ca.gov)

WARNING
This appliance may produce carbon monoxide which has no odor. Using this appliance in an enclosed space
such as a motorhome, camper, car or home may result in death.
Appliance should be serviced annually, any parts that require replacement should be replaced only by a
certified service professional using parts recommended by manufacturer.
Do not alter any component or design of this unit as it may alter the operation and result in injury, property
damage and/or death. Altering unit will also automatically void warranty.
This fire feature is not intended for cooking. Do not place anything on or in fire feature.
Never use fire feature in windy conditions.
Do not touch hot surfaces, hot media (rocks/glass/etc.) or open flames.
Do not reach, jump, or walk across unit, media or open flames.
Prism Hardscapes strongly recommends the installation of Carbon Monoxide detectors
within reach of this appliance and in any adjacent occupied spaces.
Prior to installation, read and follow all warning notices and instructions provided with this product.
Failure to do so may result in property damage, personal injury, and/or death. Improper installation
and/or operation may result in exposure to carbon monoxide and flue gases which can cause serious
injury, property damage, and/or death. For installations in the vicinity of occupied/living areas, Prism
Hardscapes strongly recommends installation of carbon monoxide detectors within reach of this
appliance and in any adjacent occupied spaces. Improper installation and/or operation will void
warranty.
THIS APPLIANCE IS FOR USE WITH PROPANE GAS ONLY. AT NO TIME ARE SOLID OR
ALTERNATIVE FUELS TO BE USED WITH THIS APPLIANCE.
Do not store or use gasoline or other flammable vapors and liquids
within the vicinity of this or any other appliance.
WARNING
Before installing this product, read and follow all warning notices and instructions provided. Failure to do so
may result in serious injury, property damage and/or death. For additional product reference and copies of
these instructions, visit our website at prismhardsacapes.com

Section 3 Installation Details
3.1 Gas Requirements
The fire feature should be placed on a flat and level surface. It will arrive with the burner and burner
plate set inside the unit. Burner hardware has been installed at the factory but will need to be checked
for proper tightness after transportation. Refer to the corresponding section below for set-up on your
unit. All units must have clearance to combustible surface of 4ft on all sides & 6ft from the top.
3.1.1 Propane Gas
Gas Pressure: 11 inches water column
Gas Input Flow: 65,000 BTUs/HR
Make sure the foundation is flat and level prior to placement. Units that use liquid propane will come
with a burner, orifice, flex hose and regulator that will attach to the propane tank. This gas hose will

need to go from the tank to the burner. The hose should connect from the key valve within the unit,
through a vent underneath and to the propane tank. Make sure all fittings are tightened properly with a
wrench, do not hand tighten! An additional flex hose will be attached to the other end of the key valve
to the flare fitting at the bottom of the burner. The arrow on the key valve should be pointing the
direction of the gas flow (towards the burner plate on your fire feature).
Fire features do not include propane cylinder; you will need to provide one. The liquid propane supply
cylinder must be constructed and marked in accordance with the specifications for propane gas
cylinders as required by the U.S. Department of Transportation (DOT).
3.2 Internal View of Components
3.3 Propane Gas Quick Connection
The fire feature is equipped with a quick connect brass connection. Coupled with the brass connection
on the propane hose to quickly and conveniently provide proper pressure to operate the fire feature as
well as a sealed connection to the tank.
To Connect:
1. Pull the sleeve back on hose connection.
2. While sleeve is in the back position push onto connection on the fire feature receiver.
3. Release sleeve. (sleeve will automatically slide into place)
4. Gently tug/pull on the hose to ensure connection has been made.
To Disconnect:
1. Push inwards on the connection, then pull back on the sleeve.

2. While the sleeve is in the back position pull away the connection on the fire feature receiver.
3. Release sleeve. (sleeve will automatically slide into place)
Section 4 Operation
4.1 Ignition
An initial burner test should be done prior to filling the pan with media (rocks/glass/etc.)
Battery Ignition
Find the panel on the side of your unit, the knob should be at the 12:00 position. This type of ignition
takes one AA battery (not included). To insert battery, turn the black battery receptacle to the left of the
knob counter-clockwise until it unscrews and comes off. Insert battery and carefully place receptacle
knob back in position and screw back on. You may need to apply light pressure but do not overtighten as
it may damage the knob and threads.
To ignite unit, ensure knob is in the 12:00 position to start. Push the knob inward and turn clockwise to
the 6:00 position. You should hear the igniter sparking and the gas should ignite. Continue to push knob

inward until burner lights, wait a few seconds and release knob. If the flame does not stay lit, push the
knob back in and allow spark to reignite. If you do not hear the igniter sparking, your battery may be
drained and will require replacement.
Regulate the flame by turning the knob clockwise until it is to your liking. The knob will not go past the
9:00 position. If the flames are still too low or too high, have the pressure regulator checked for proper
operation. Push knob inward and turn counter clockwise all the way back to the 12:00 starting position.
If the knob does not turn the system off, contact your gas professional to replace gas valve. Only use
factory approved parts for replacement. Once burner lights, immediately remove your hand and allow
burner to operate for a few minutes before turning the knob all the way back to the 12:00/off position.
You are now ready to place the fire media onto the burner pan. Slowly pour media onto pan and spread
evenly. Fire media should be sparsely spread out enough to cover pan. Only use the recommended
amount of media in your unit (the amount provided), overfilling may result in smaller flame and gas
buildup which may cause an explosion. Fresh air must be able to pass through the unit. Do not block or
obstruct any vents on lower and upper parts of the fire feature. These are designed to ensure proper
combustion and ensure no buildup of residual gases within the unit.
4.2 Adjustment
Allow the fire feature and media to cool down before moving or adjusting. This may take from 30
minutes to 1 hour depending on the size of the fire feature. Any shifting of fire media or feature should
be done after the entire unit has cooled. Also prior to movement, ensure that all gas valves are
completely closed and disconnected.
Refer to Section 1.2 for instructions on how to safely move your unit.
Section 5 Troubleshooting
Refer to the section below according to issue and gas source.
BURNER WILL NOT LIGHT
Possible Cause
How to Fix
Air in Gas Line
If newly installed, it may take several attempts to purge air from line.
Debris in Gas Line Confirm gas line is clear and free of obstruction (insulation, dirt, excess pipe sealer,
water, etc.). Clearing line of debris may require help from a professional.
Improper Gas
Pressure
Check if tank is low or empty, may need to refill or replace.
BURNER WILL NOT STAY LIT

Possible Cause How to Fix
Improper Gas
Pressure
Check if tank is low or empty, may need to be refilled or replaced.
Improperly Applied
Fire Media Media may be too dense; media will need to be reduced and evenly spread.
NOISE
Note: Only use propane gas hose supplied by the manufacturer as they have been tested for noise.
Possible Cause How to Fix
Gas Hose
Restrictions Remove any tight bends or kinks in gas supply hose.
Excessive Gas Flow Check gas regulator and reset if not within factory recommendations (Refer to the
subsection for your gas type in Section 3).
UNIT IS SMOKING
Possible Cause How to Fix
Poor Fuel Quality
Propane Gas Units: Inspect propane tank and hose, one or both may need to be
refilled or replaced.
Excessive Flame
Blockage
Separate and spread media (rocks or glass) evenly to allow flames to spread and
pass-through media more evenly.
Improper Air/Fuel
Mixture
Remove any foreign items or other combustible materials from unit & check for
proper orifice sizing.
BURNER FLAME IS TOO HIGH OR TOO LOW
Possible Cause
How to Fix
Incorrect Gas Supply
Pressure
Propane Gas Units: Inspect propane tank and hose, one or both may need to be
refilled or replaced.
Blocked burner ports
or burner orifice
Clear burner ports and orifice of foreign particles or debris and wipe clean.
Improper Orifice Size Verify burner orifice is the proper size for the fuel being used. Consult with factory by
emailing [e-mail].

UNIT PRODUCING UNWANTED ODORS
Possible Cause
How to Fix
Gas Leak
DO NOT OPERATE -but leave gas source on/open (the gas should be flowing through
the hose up to the igniter valve). Inspect hose(s), check for any leaks at all
connections and fittings by using soapy water, checking for bubbles. If leak is found,
turn off gas immediately and contact support for replacement component(s).
If no leak is found, inspect propane tank for damage or defect; tank may need to be
replaced.
BATTERY IGINITION
Possible Cause
How to Fix
Dead Battery If you do not hear the igniter sparking or producing a spark test/change the require
AA battery.
Not Lighting
Igniter: check battery.
Igniter: check igniter probe wire connection behind battery housing. (if faulty call
support, 951-600-1123)
Fuel: check fuel source/hose.
COLOR FADING
Possible Cause
How to Fix
Exposure Concrete Units: Purchase cement sealer at your local brick and mortar retailer and
apply a coat to concrete areas every year.
Section 6 Warranty
Prism Hardscapes LLC offers a 1-year limited warranty against manufacturer
defects. Prism Hardscapes will repair or replace product which has been
proven to be defective in workmanship and/or material. If unit is confirmed
defective and is not repairable by a qualified Prism Hardscapes representative,
the unit will be replaced FOB PRISM HARDSCAPES facility. The buyer must
provide proof of purchase along with date of delivery to the end user and
arrange shipping associated with the replacement of the unit. Prism
Hardscapes will not be responsible for any defects resulting from misuse, user
error, installation error, abuse, repair or alteration. The use of wood or fuels
other than those specified for use with this unit by Prism Hardscapes will void
warranty immediately. Under no circumstances will Prism Hardscapes be

liable for incidentals or consequential damage resulting from defective
products. This warranty is Prism Hardscapes’ sole warranty, all others
expressed or implied whether of merchantability, fitness of purpose or
otherwise, are therefore disclaimed by Prism Hardscapes. Prism Hardscapes is
not responsible for any injury or mishap related to misuse, abuse, or lack of
judgment in choosing fire display locations.
[e-mail]