Pro Series Pumps S1033 Operator's manual

Important Safety Instructions
SAVE THESE INSTRUCTIONS. This manual contains important SAFETY WARNINGS and OPERATING
INSTRUCTIONS. You will need to refer to it before attempting any installation or maintenance.
ALWAYS keep these instructions with the unit so that they will be easily accessible.
Failure to read and follow these warnings and instructions could result in property damage,
serious injury, or death.
•ALWAYS disconnect the pump and float switch controller from the power source before servicing
or making adjustments.
•NEVER handle the pump or motor with wet hands or when standing on a wet or damp surface
while the pump is plugged into the power source.
•MAKE SURE THERE IS A PROPERLY GROUNDED RECEPTACLE AVAILABLE. This pump is wired with
a 3-prong grounded plug. To reduce the risk of electric shock, be certain that it is only connected
to a properly grounded, 3-prong receptacle. If you have a 2-prong receptacle, have a licensed
electrician replace it with a 3-prong receptacle according to local codes and ordinances.
•NEVER bypass grounding wires or remove the ground prong from the plug.
• DO NOT use an extension cord. The electrical outlet should be within the length of the pump’s
power cord, and at least 4 feet above the floor level to minimize potential hazards from flood
conditions.
•DO protect the electrical cord from sharp objects, hot surfaces, oil, and chemicals. Avoid kinking
the cord.
•MAKE SURE the supply circuit has a dedicated fuse or circuit breaker rated to handle the power
requirements noted on the nameplate of the pump.
•DO NOT use the power cord or strain relief to carry the pump. Use the pump handle.
•DO NOT pull on the float switch cord.
•DO NOT expose the control unit to any type of moisture, water, rain or snow.
•DO NOT place the controller on the floor. The electrical outlet should be within the length of the
pump’s power cord and at least 4 ft above the floor.
•DO NOT operate this product if it has been damaged in any way.
•DO NOT use sump pumps in pits handling raw sewage, salt water, or hazardous liquids. This pump
is for ground water only.
•DO NOT disassemble this product. When service is required, contact Glentronics technical support
at 800-991-0466. Return the product to the manufacturer for any repairs at the following address:
Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069
• When installing or replacing a primary sump pump you should also install a battery backup sump
pump system.
Risk of electric shock. To reduce this risk, observe the
following precautions.
WARNING
!
To reduce the risk of hazards that can cause injury or property
damage, observe the following precautions.
CAUTION
!
Specifications 1/3 HP Model S1033
GPH @ 0’ 4100
GPH @ 10’ 2770
Pump diameter 7.375”
Volts 115V, 60Hz
Amps 3.8
Items Included:
Pump
Choice of controller, float
Stainless-steel hose clamp
You may also need:
1-1/2” rigid PVC pipe to connect
to the existing plumbing
A check valve or union
PVC pipe primer and cement
Sump Pump
Instruction Manual
& Safety Warnings
Model S1033
Dual Float
Controller Enhanced Controller Deluxe Controller Ultimate Controller Dual Float Switch Tether Float Switch
Vertical Float
Switch

• When a check valve is used, a 3/16” (4.7 mm) air bleed hole must be drilled in
the PVC pipe above the pump. Drill the hole at a 45º angle toward the bottom
of the sump to avoid splashing water outside the sump pit. Make sure the hole
is above the water line, and below the check valve. If a hole is not drilled above
the pump, an air lock may prevent the pump from operating.
• The control unit must receive 115V AC +/- 5% and 60 Hz from the AC outlet.
• Primary pumps will not provide protection during a power outage. With the risk of
property damage from high water levels, the addition of a Pro Series battery backup
sump pump system is highly recommended.
• After the initial installation, be sure to check the operation by filling the sump with
water and observing the pump operation through several full cycles.
• For continuous duty operation, the pump must be submerged at least 3/4 of the
depth of the pump at all times. DO NOT use the float switch and controller within
this application.
• In instances where the discharge line is exposed to freezing temperatures, the pipe
must be sloped downward so any remaining water will drain out. Failure to do so will
prevent water from exiting the sump and damage the pump if the line freezes.
Installation Instructions
Prior to Installation
1. Visually inspect your pump. Products may be damaged during shipping. If the
product has been damaged, contact your place of purchase or Glentronics, Inc. before
installation.
2. Thoroughly read the instructions provided to learn specific details regarding
installation and use. This manual should be retained for future reference.
Installing the Pump
1. Use a pit that conforms to all local codes
and is large enough to accommodate the
pump and float switch. Larger sump pits
are preferred, since they will extend the
discharge cycle and reduce the number of
times the pump turns on.
2. Clean the pit of all debris. The pump’s
strainer must be kept clear.
3. The pump should not be set directly onto
a clay, earthen, or sand base. Install a Pro
Series Sump Foot under the pump to provide
a solid base.
4. The pump should be level.
5. Install discharge plumbing according to
local, regional and state codes. Rigid
PVC pipe is recommended.
6. An inline check valve is recommended
to prevent backflow. This check valve is
mandatory when sharing a discharge line
with another pump (i.e. a backup pump or
a second primary pump).
(a) When a check valve is used, a 3/16”
(4.7 mm) air bleed hole must be drilled
in the PVC pipe above the pump. Drill the hole at a 45 º angle up so that any
water will spray down to the bottom of the pit. Make sure the hole is above the
water line, and below the check valve. If a hole is not drilled above the pump,
an air lock may prevent the pump from operating.
7. Install a gate valve or ball valve if required by any codes.
8. The horizontal discharge pipe must be positioned in a
downward slope so any remaining water will drain away.
Failure to do this will prevent water from exiting the pit
and damage the pump if the line freezes.
9. If you are replacing an old sump pump:
(a) Unplug the pump from the outlet.
(b) Loosen the check valve or rubber union by unscrewing
the bottom hose clamp. (If the
existing system is installed
without a check valve or rubber
union, saw the pipe apart
above the sump pit.)
(c) Remove the old pump and unscrew
the pipe and adapter.
(d) If the adapter fits into the new
pump, screw the pipe into the
pump. If not, cut a piece of rigid
PVC pipe and connect it to the
new adapter by cleaning and cementing the two pieces together.
(Follow the instructions of the PVC primer and cement.)
(e) Lower the pump into the sump by the handle.
(f) Connect the pipe on the pump to the existing discharge pipe with a rubber union
or check valve and verify all connections are secure.
10. A pit cover is recommended for all installations as a safety measure and to help
prevent debris from falling into the pit. Be sure protect the cords from damage when
installing a pit cover.
Installing the Dual Float Switch
The Pro Series Dual Float Switch is easy to install by
using the enclosed metal hose clamp.
1. Hold the float switch to the discharge pipe so the
cage is below the bracket.
2. Secure the float to the pipe with the enclosed hose
clamp, but do not completely tighten the clamp at
this time.
3. Position the float switch to a level where the
bottom of the float cage is no lower than 50%
of the height of the pump itself. To avoid debris or other issues with the float, it
should be positioned away from the drain tile or spray from the weep hole.
Note: It is important to mount the float below the drain tile that empties into the pit.
Mounting it above the drain tile would allow water to fill the drain tile before the pump
is activated to pump out the water.
4. Once the float switch is in the desired position, tighten the clamp.
Installing the Vertical Float Switch
The Vertical Float Switch contains a single large float.
Water will lift the float and raise the rod, which will
activate the pump. As the pump evacuates the water
from the pit the float will drop, lowering the lift rod
and turning off the pump. Note: The Vertical Float
Switch must be moving freely at all times. Make
sure the float switch does not come into contact
with other pumps, wires, pipes or any other object
that may be in the sump pit. The float switch must
not come into contact with the sump pit floor or
wall. If the float switch does not move freely, the pump will not activate.
1. Fully open the metal hose clamp and insert it through the slots in the mounting
bracket of the float switch.
2. Place the hose clamp over the discharge pipe so that the gripping tabs are against
the pipe and select the desired activation level of the pump. Note: Be sure the
position of the float switch is such that the activation point is no lower than 50% of
the height of the pump itself.
3. (a) When using the Vertical Float Switch with either the Enhanced or Deluxe
Controller (Models VSC1.5 or VSC2), there are two rubber stoppers on the float switch
rod. Do not remove or alter their position as it will disrupt the timing of the
controller and how long the pump runs. (b) When using the Vertical Float Switch
without a controller (Model VS), the pumping range can be adjusted by moving the
float stop up or down the lift rod. Note: It is important to mount the float so that the
activation level is below the drain tile that empties into the pit. Mounting it above the
drain tile would allow water to fill the drain tile before the pump is activated to pump
out the water.
4. To avoid debris from pouring onto the float, it should be positioned on the side of
the discharge pipe opposite the drain tile.
5. Once the float switch is in the desired position, securely tighten the hose clamp.
Note: The cable from the switch must remain outside the hose clamp.
Installing the Tether Float Switch
The Tether Float Switch contains a single float connected to a flexible tether. Water will
raise the float to activate the pump. As the pump evacuates the water from the pit the
float will fall and turn off the pump. Note: The Tether Float Switch must be moving
freely at all times. Make sure the float switch does not come into contact with
other pumps, wires, pipes or any other object that may be in the sump pit. The
float switch must not come into contact with the sump pit floor or wall. If the float
switch does not move freely the pump will not activate.
1. Locate the desired activation point. Note: It is important to mount the float so that
the activation level is below the drain tile that empties into the pit. Mounting it above
the drain tile would allow water to fill the drain tile before the pump is activated to
pump out the water.
2. Secure the float to the pipe with the enclosed hose
clamp and bracket. Be sure the bracket is positioned
as shown. Do not overtighten the hose clamp.
Overtightening may cause damage to the mounting
bracket.
3. To avoid debris from pouring onto the float, it should be
positioned on the side of the discharge pipe opposite
the drain tile. Note: DO NOT adjust the tether length to less than 4” as this can cause
excessive stress on the cable or prevent the switch from operating.
This installation must be in accordance with the National
Electric Code and all applicable local codes and ordinances.
WARNING
!
NOTICES
9D
9B
9C
2

Connecting the Pump and Controller
Dual Float Controller
Plug the control box into a properly grounded,
3-prong receptacle, then insert the pump plug into
the receptacle on the control box.
For a neater installation, secure the power cord and
the float switch cord to the discharge pipe with
wire ties or hose clamps. Keep the cords separated
from each other on opposite sides of the pipe.
Enhanced Controller
1. Mount the controller to the wall through the 2
holes on the cabinet using proper mounting
hardware for the application. The controller
should be mounted at least 4’ from the floor
and 1’ from the outlet.
2. Check to ensure the float switch is connected
to the controller. The float switch wire of
the Enhanced Controller includes a connector
that can be separated from the controller
when the wire needs to be threaded through
small openings. When used with the Enhanced
Controller, the Dual Float Switch has a safety
locking pin. This pin will prevent the float switch from accidently being disconnected
from the controller. Check to ensure the safety locking pin is inserted through the
connector.
3. Plug the control box into a properly grounded, 3-prong receptacle. Then, plug the
pump into the receptacle on the control box. Do not use an extension cord.
4. Using a flathead screwdriver, adjust the dial on the front of the controller to select
the number of seconds that the pump will run after the float drops. The dial can be
adjusted from 5-45 seconds. The manufacturer default is about 10 seconds.
Deluxe and Ultimate Controllers
1. Mount the controller to the wall through the 2 holes on the cabinet using the proper
mounting hardware for the application. The controller should be mounted at least 4’
from the floor and within 2’ of the outlet.
2. Check to ensure the float switch is connected to the controller. The float switch wire
of the controller includes a connector that can be separated from the controller when
the wire needs to be threaded through small openings. When used with the Deluxe
or Ultimate Controller, the Dual Float Switch has a safety locking pin. This pin will
prevent the float switch from accidently being disconnected from the controller.
Check to ensure the safety locking pin is inserted through the connector.
3. Open the plastic door on the top of the controller, and using a flathead screwdriver,
adjust the dial to select the number of seconds that the pump will run after the float
drops. The timer can be adjusted from 5-45 seconds. The manufacturer default is
about 10 seconds. Install a 9V alkaline battery and replace the plastic door.
4. Plug the control box into a properly grounded, 3-prong receptacle. Then, plug the
pump into the receptacle on the control box. Do not use an extension cord.
5. Make sure the Power Failure Alarm slide switch is in the ON position.
Connecting to a Security System (Deluxe and Ultimate Controllers Only)
The Deluxe and Ultimate Controllers include a terminal on the right side of the control
box to connect to a security system or other alarm devices. There are (3) three positions
for wire connections on this terminal: N.O. – normally open, N.C. – normally closed, and
Common.
1. Check your security system to determine whether an open (no contact) or closed
(making contact) connection is needed to activate the alarm.
2. The security system will provide (2) two connection terminals to extend wires to
the control terminal. Strip two wires 1/4” each. Connect either wire to the common
terminal. To secure the wire into the terminal, insert the exposed wire into the hole
on the side of the terminal next to the screw marked common. Turn the screw a few
turns to lock in the wire.
3. If the security system requires a closing of a contact to activate the alarm, secure the
other wire into the terminal hole labeled N.O. (normally open). If the security system
requires an opening of a contact, secure the wire into the terminal hole labeled N.C.
(normally closed).
Connecting the Pump and Float Switch (Models VS and TS – No Controller)
1. Plug the float switch cord into a properly grounded 3-prong receptacle. Then, plug
the pump into the receptacle on the float switch cord. Do not use an extension cord.
Completing the Installation (all models)
1. After the initial installation, be sure to check the pump operation by filling the sump
with water and observing the pump through several full cycles. When using the
Enhanced or Deluxe Controllers, the pump should run for 10 seconds (preset from
the factory and adjustable on the Enhanced, Deluxe and Ultimate controller) after
the float drops. Note: When the pump activates, it should have a “normal pumping”
sound. Any abnormal sound, vibration, or lack of output is the signal of a problem.
Stop the pump and refer to the troubleshooting guide. The Vertical Float Switch
and Tether Float Switch must be moving freely at all times. Make sure the float
switch does not come into contact with other pumps, wires, pipes or any other
object that may be in the sump pit. The float switch must not come into contact
with the sump pit floor or wall. If the float switch does not move freely, the
pump will not activate.
2. Replace the pit cover making sure not to pinch or crimp the pump wire with the
cover. The pit cover either has a ‘hole punch’ that will allow the cord to be passed
through or one can be drilled in the cover.
Product Operation
Dual Float Switch
The Dual Float Switch contains two large floating rings enclosed within a protective
cage. Water will lift the bottom float by a 1⁄4”, which will activate the pump. If for
any reason the lower float does not activate the pump, the water will rise and activate
the second switch. As the pump evacuates the water from the pit, the floats will drop.
The pump will run for an additional 10 seconds (preset from the factory and adjustable
on the Enhanced, Deluxe and Ultimate controller) after the float drops. When using the
Dual Float Switch with the Enhanced, Deluxe or Ultimate controller, the float switch wire
will include a connector that can be separated from the controller when the wire needs
to be threaded through small openings. The float switch connector has a safety locking
pin. This pin will prevent the float switch from accidentally being disconnected from the
controller. To remove the pin, push the pointed end of the pin into the float connector
and pull it out from the other end. The float switch wire can now be disconnected. Make
sure to reinstall the pin after the float switch is reconnected. Note: When mounting the
float switch, position the bottom of the cage at the height you want the pump to activate.
Vertical Float Switch with Enhanced, Deluxe or Ultimate Controllers
The Vertical Float Switch contains a single large float. Water will lift the float by a 1⁄2”,
which will activate the pump. As the pump evacuates the water from the pit, the float
will drop. The pump will run for an additional 10 seconds (preset from the factory and
adjustable) to evacuate the pit completely after the float drops. Note: There are two
rubber stoppers on the float switch rod. Do not remove or alter their position as it will
disrupt the timing of the controller and how long the pump runs. Note: When mounting the
float switch, position the bottom of the float at the height you want the pump to activate.
Tether Float Switch with Enhanced, Deluxe or Ultimate Controllers
The Tether Float Switch contains a single float connected to a flexible tether. Water will
raise the float to activate the pump. As the pump evacuates the water from the pit the
float will fall and the pump will run for an additional ten seconds to empty the pit.
Note: The Tether Float Switch must be moving freely at all times. If the float switch
does not move freely the pump will not activate.
Dual Float Controller
The Dual Float Controller will activate the pump when either float is lifted, and then
shuts off automatically 10 seconds after the float drops. Plug the pump cord into the
piggyback switch on the control unit.
Enhanced Controller
The Enhanced Controller features a dial to adjust the number of seconds that the
pump will run after the float drops. The dial can be adjusted from 5-45 seconds. The
manufacturer default is about 10 seconds. The LED on the front of controller will signal
the unit is receiving power. The controller will also run the pump once a week for
approximately four (4) seconds. This test will exercise the pump and help ensure the
pump is working properly.
Deluxe and Ultimate Controllers
The Deluxe and Ultimate Controllers feature a series
of warnings (audible and visual) that pinpoint
potential problems with the pump, switch and
power conditions. The controller will sound an alarm
when power has been interrupted, when the pump
has run for more than 10 minutes continuously, or
when the 9V battery is low. The 9V battery (sold
separately) runs the controller during a power
outage, allowing it to sound an alarm if the circuit
breaker trips, the controller is not plugged in
securely, or the home’s power is interrupted. Note:
The 9V battery will only power the controller, not the pump. The controller is equipped with
a USB data port. The purpose of this port is to allow communication with the Pro Series
Connect Modules. The Pro Series Connect Modules are separately sold accessories that will
allow the user to stay connected and receive remote notifications of potential problems
and needed maintenance while away from home. The controller has a dial (located in the
battery compartment) to adjust the number of seconds that the pump will run after the
float drops. The controller will also run the pump once a week for approximately four (4)
seconds. This test will exercise the pump and help ensure the pump is working properly.
Operating the Pump in a Continuous-Duty Application
The S Series pump is rated for continuous duty and may be used in applications requiring
continuous pumping including fountains or ponds. For use in any continuous-duty
application the pump should be plugged directly into the wall outlet without the use of
the controller. The outlet must be a single-phase, properly grounded 3-prong receptacle,
115V, 60HZ. For continuous-duty operation, the pump must be submerged at least 3/4 of
the depth of the pump at all times.
Make sure the outlet is a single phase, 115V and 60HZ
for all the pump installations.
WARNING
!
Slide switch to OFF during power failures
to conserve battery energy and silence alarm
Power Failure Alarm
C
o
Co
m
On Off
AC power is out
Make sure this controller is plugged into the wall outlet
Check the circuit breaker
The system is operating
Light should be flashing
Pump or float problem
The pump has run continuously for 10 minutes
Refer to the instructions for possible causes
High water alarm (optional feature)
Water has reached the high water sensor
9 volt battery low or slide switch is OFF
Replace 9 volt alkaline battery or move switch to ON
Deluxe F
l
Control
3

Understanding the Warnings & Alarms -
Deluxe and Ultimate Controllers
AC power is out
There are several causes for power failure. The most common causes are a power outage
by the electric company or a tripped circuit breaker. Although the controller can not
run the pump, it will sound an alarm indicating the loss of power. This will allow the
homeowner to address the problem.
If this warning light and alarm are on, the control box is not receiving AC power for one
of many reasons:
1. The control box is not plugged in
2. The power to the house is out
3. The circuit breaker to that outlet has been tripped
4. The ground fault interrupter on that outlet has been tripped
5. A power brownout is taking place
Power Failure Alarm slide switch
When the controller is not receiving AC power, the monitoring features and the
audible alarms are powered by the 9-volt battery. This type of battery will power the
controller for many hours, but not indefinitely. Once the source of the AC power alarm
is determined, it is suggested that the Power Failure Alarm slide switch be turned to the
OFF position until the power is restored. This will preserve the battery and silence the
alarm. When AC power is restored, slide this switch back to the ON position. Note: If
the AC power is restored and the slide switch is in the OFF position, the alarm and light for
the 9-volt battery warning will activate, even if the battery is good. This is a reminder to
reset the alarm. Slide the switch to the ON position. If the battery is good, the light will
go out. If the alarm continues to sound, replace the battery.
The system is operating
This light should be ON and flashing at all times. It is included to indicate that the
system is monitoring the sump conditions. This light will not illuminate when:
1. The power is out and the Power Failure Alarm slide switch is in the OFF position
2. The power is out and the 9V battery is discharged
3. The controller is not functioning. Contact the Glentronics service department
The 9-volt battery low or slide switch is OFF
1. The 9-volt battery located in the top of the control box is coming to the end of its
useful life. Replace it with a new 9-volt alkaline battery.
2. The Power Failure Alarm switch is in the OFF position. It must be in the ON position
at all times, except when silencing an actual power failure condition.
Pump or float problem
This key feature monitors the time that the float switch is up continuously or in the
activated position. It is unusual for a pump run for 10 or more minutes continuously.
This can occur for many different reasons. Either the float is stuck in the up position,
there is a mechanical problem with the pump, or there is a problem with the plumbing
connections. Please refer to the Troubleshooting Guide on page 5.
High Water Alarm - Accessory for the Deluxe Controller (optional feature*)
When water reaches the optional Water Sensor, it will activate the warning light, audible
alarm, and remote terminal. The activation of the Water Sensor could indicate that there
is a failure of the main pump or plumbing problem. Please refer to the Troubleshooting
Guide on page 5.
*This feature requires the additional purchase of the Water Sensor (Model PS-WS).
Accessories for the Deluxe and Ultimate Controllers –
Connect Module and High Water Alarm
Connect Modules - WiFi Module
(Requires purchase of PS-WiFi)
The Deluxe and Ultimate Controllers are equipped with a USB data port. The purpose of
this port is to allow communication with the Pro Series Connect Module. The Pro Series
Connect Module is a separately sold accessory that will allow the user to stay connected
and receive remote notifications of potential problems and needed maintenance while
away from home.
High Water Alarm - Accessories for the Deluxe Controller
(Requires the additional purchase of Model PS-WS or PS-WS360)
Water Sensor (Model PS-WS)
The Water Sensor is designed to warn you of a potential flood. If you are installing it
in the sump pit, it must be installed between the basement floor and the primary float
switch. If there is a failure with either the main pump or the plumbing system, the
water level will rise past the primary float switch and activate the water sensor. When
the water sensor is activated, it will trigger a warning light, an audible alarm, and
the remote terminal on the controller. This Water Sensor is only designed to give you a
warning of a potential problem; it will not activate the primary pump.
360° Water Sensor (Model PS-WS360)
Patented 360° sensing technology – will detect water when placed on any side, top
or bottom. When water reaches the 360° water sensor, an audible alarm will sound on
the connected device. You can monitor multiple locations by connecting additional
sensors with no extra hardware. It includes a 20-foot cord but a 20-foot extension
(Model EXTPWA20) is available for those hard-to-reach areas.
Maintenance Checklist
Maintenance should be performed 1-2 times per year.
1. Remove all debris from the bottom of the pit and make sure the pump’s strainer is
clear of debris.
2. Remove all debris floating in the water.
3. Remove all debris from the float switch and float switch cage.
4. Fill the pit with water. Make sure pump turns on at the intended level.
5. While the pump is running, make sure pump is evacuating water at a good pace.
6. While the pump is running, make sure a stream of water is escaping from the air
bleed hole. If not, clear the hole of any deposits or debris.
Backup Installation
When the power goes out, the
Pro Series AC sump pump will not
operate. For protection during
a power outage, a Pro Series
battery backup system should be
installed. There are three systems
with matching batteries that will
provide protection. The illustration
at right is an example of a typical
battery backup installation.
Visit our website
www.stopflooding.com for
more information about the
Pro Series AC sump pumps
and battery backup sump
pump products.
4

Troubleshooting Guide (Always unplug the pump from the controller before performing any maintenance)
Problem Potential Cause Solutions
The pump will not start or run
Thermal protector tripping or
not functioning
Pump starts and stops too
frequently
Pump will not shut off
Insufficient or no water
volume
Abnormal sound or vibration
Pump is not plugged in
The float switch is not connected to the controller
Water is not high enough to activate the pump
Open circuit
Poor power source
Low voltage
Bad power cable
Locked impeller
Defective float switch
Defective pump
Locked impeller
Incorrect power supply
Overburdened due to heavy sand content in the water
Pump running continuously with no water present
Float switch or sensor is mounted too low
Water flowing back from pipe
Malfunctioning float switch
Clogged or frozen discharge
Blocked intake strainer
One or both of the floats is obstructed and cannot
drop down
Defective float switch
Check valve installed with no air bleed hole in pipe
or pump
Check valve is stuck or installed upside down
Check valve on secondary pump will not close and
water re-circulates within the system
Worn impeller
Partially blocked impeller
Clogged or frozen discharge
Broken or leaking pipe
Low power voltage
Check valve installed with no air bleed hole in pipe
or pump
Check valve is stuck or installed upside down
Pump is air locked
Check valve on secondary pump will not close and
water re-circulates within the system
Blocked intake screen
Broken impeller
Plug pump in properly (see instructions)
Check connection of the float switch to the controller
Make sure float switch is positioned properly
Check circuit breaker or fuse
Check circuit line wires and cable*
Check line wires and source voltage*
Replace with new cable*
Remove strainer and clear obstruction
Replace float switch with new float switch
Replace pump with new pump
Remove strainer and clear obstruction
Check power supply source and voltage
Use water filter or replace with a higher wattage pump
Check float switch
Raise float switch or adjust timer (Enhanced or Deluxe Controller)
Install or replace check valve
Replace float switch with new float switch
Clear blockage or thaw frozen line
Clear debris from intake strainer
Clear debris from inside the float cage (Loosen nut on top of float, then
remove c-clip on bottom of float. Remove debris. Tighten nut on top
of float, then replace c-clip on bottom of float.) When reassembling the
float, the magnetic strip on the inside of the float should be facing down.
Replace float switch with new float switch
Drill a bleed hole in the discharge pipe, or clean debris from the existing
hole in the pipe or pump
Reverse or replace check valve. Make sure the check valve is installed with
the flow arrow pointing up and out of the pit.
Replace the check valve on the secondary pump
Replace impeller & adjust spacing between impeller and cover
Remove strainer and clear obstruction
Clear blockage or thaw frozen line
Repair piping
Check power voltage, wires and cable condition
Drill a bleed hole in the discharge pipe, or clean debris from the existing
hole in the pipe or pump
Reverse or replace the check valve. Be sure check valve is installed with
flow arrow pointing up and out of the pit.
Remove debris from the air bleed hole
Replace the check valve on the secondary pump
Clear debris from intake screen
Replace impeller with new one
*Consult a licensed electrician.
If the above solutions do not solve the problem, contact Glentronics customer service 800-991-0466
5

Limited Warranty
By opening this package and using this GLENTRONICS, INC. product, you are agreeing to be bound by the terms of the GLENTRONICS, INC. limited warranty (“warranty”) as set
out below. Do not use your product until you have read the terms of the warranty. If you do not agree to the terms of the warranty, do not use the product and return it within
the return period stated on your purchase receipt from the retail store or authorized distributor where you purchased it for a refund.
To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written,
statutory, express or implied. GLENTRONICS, INC. disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a
particular purpose and warranties against hidden or latent defects, to the extent permitted by law. GLENTRONICS, INC. will not be liable for any incidental, special or conse-
quential damages for breach of any express or implied warranties on this product. In so far as such warranties cannot be disclaimed, GLENTRONICS, INC. limits the duration
and remedies of such warranties to the duration of this express warranty and, AT GLENTRONICS, INC.’s option, the repair or replacement services described below. Some states
(countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.
Any and all causes of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be governed by and construed
under the laws of the State of Illinois. Any cause of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall
be filed only in the Circuit Court of the 18th Judicial District, Lake County, Waukegan, Illinois, or in the Northern District of Illinois if filed in Federal Court. The maximum
liability for any product described in this warranty shall be the cost of product replacement only.
If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
What is Covered by this Warranty?
GLENTRONICS, INC. warrants to the end purchaser that its pumps, switch and control unit products are free from defective materials and workmanship for the periods indicated
below:
All parts and labor (excluding installation) for a period of:
• 3 years from the date of installation when purchased and installed by a contractor and when used intermittently as a sump pump, otherwise 18 months
• 1 year from the date of installation when used in continuous duty operations such as fountains or ponds
The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its
option, will either repair or replace the product and return it postage prepaid.
What is NOT Covered by this Warranty?
This warranty does not cover the cost or value of damaged property, including expressly any property that has been affected by water overflow, seepage or flooding. If GLEN-
TRONICS, INC. determines that a product is deemed defective under this warranty agreement, it will repair or replace the PRODUCT ONLY. GLENTRONICS, INC. will not cover the
cost to reinstall the product, nor will GLENTRONICS, INC. pay the cost of having a plumber or contractor repair or replace the product.
GLENTRONICS, INC. will not repair or replace a product that was installed incorrectly. A product shall be considered “installed incorrectly” when it deviates in any way from the
instructions described in this manual.
This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit, handling inflammable liquids, solvents, strong chemicals or
severe abrasive solutions; user abuse; misuse, neglect, improper maintenance, commercial or industrial use; improper connection or installation, damages caused by lightning
strikes; excessive surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.
How to Obtain Warranty Service
Within thirty (30) days of the product’s defective performance, the unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described
hereunder in either its original carton and inserts, or a similar package affording an equal degree of protection. Products not received by GLENTRONICS, INC. at the address
indicated below within thirty (30) days of the product’s defective performance will not be considered for warranty service. Products received after the above mentioned
timeframe fall outside of the timeframe for warranty service and will not be eligible for warranty service. The product must be returned to GLENTRONICS, INC. for inspection in
order to be considered for warranty service. If the product is not returned to GLENTRONICS, INC. or the product is inspected by any person, plumber, contractor or business oth-
er than GLENTRONICS, INC., this warranty shall no longer be valid. Prior to defective operation, the unit must not have been previously altered, repaired or serviced by anyone
other than GLENTRONICS, INC., or its agent; the serial number on the unit must not have been altered or removed; the unit must not have been subject to accident, misuse,
abuse or operated contrary to the instructions contained in the accompanying manual. The dealer’s dated bill of sale, or installer’s invoice must be retained as evidence of the
date of purchase and to establish warranty eligibility.
Where are Products Sent for Warranty Service?
Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069
How Can I Obtain More Information?
By calling 800-991-0466.
© Glentronics, Inc. 2022 1806170 11/22
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