Promise SUPERSWAP 4100 User manual

S UPER S WAP 4100
U
SER M ANUAL
Version 1.3

SuperSwap 4100 User Manual
ii
Copyright
© 2004 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.

Notices
iii
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy, and, if not installed and used in accordance with the instruction may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult Promise Technology, Inc. or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that
may cause undesired operation. Note Only digital device equipment CERTIFIED
CLASS B should be attached to this equipment and that must have shielded
cables.
Power Supply Notice
Promise Technology recommends that you compare the capacity of your Power
Supply against the wattage required by your PC plus the disk drives you plan to
install in the SuperSwap 4100. Upgrade your Power Supply if necessary.
Do not use a Y-connector to share power between the SuperSwap 4100 and
another device.
Do not use a Y-connector to share power among the three power connectors on
the SuperSwap 4100.
Attach each SuperSwap 4100 power connector directly to the Power Supply.

SuperSwap 4100 User Manual
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v
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Manual 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Unpack your SuperSwap 4100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Sequential Startup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hot Swap Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Remove a Disk Drive 13
Promise Array Management (PAM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Interpret LED Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Disk Drive Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Fan Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SuperSwap 4100 User Manual
vi

1
Chapter 1: Introduction
• About This Manual, below
• Overview, page 2
• Specifications, page 3
• Key Features, page 4
Thank you for purchasing Promise Technology’s SuperSwap 4100 internal disk
drive enclosure.
About This Manual
This User Manual describes how to setup, use and maintain the SuperSwap
4100 internal disk drive enclosure.
This manual includes a full table of contents, chapter task lists and cross-
references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

SuperSwap 4100 User Manual
2
Overview
The SuperSwap 4100 drive enclosure installs easily into three contiguous 5.25-
inch component bays in your personal computer or workstation. The SuperSwap
4100 drive carrier and enclosure extend the data storage capabilities of your
system by adding up to four additional 3.5-inch form factor Serial ATA disk drives.
It also allows you to easily swap your disk drives in and out of your computer,
without the hassle of opening and closing your computer cabinet.
Figure 1. SuperSwap 4100 Front View.
SuperSwap 4100 accepts only Serial ATA drives. It does not support (Parallel)
ATA or SCSI disk drives. When used with Promise Technology Serial ATA RAID
0, 1, 5 or 10 products, such as the FastTrak S150 SX4, SuperSwap 4100 allows
Drive
Carriers Status LEDs

Chapter 1: Introduction
3
you to hot-swap a failed drive without powering down the system while fully
protecting disk drive and internal system components.
Figure 2. SuperSwap 4100 Rear View.
Specifications
• Fits most 3.5-inch form factor Serial ATA hard disk drives
• Occupies three contiguous 5.25-inch component bays in PC chassis
• Standard Serial ATA interface
• Built-in Enclosure, Array Status and Drive Activity LED indicators
• Two dedicated cooling fans
• Durable metal construction
• Fully-ventilated drive carriers
• Unique handle design automatically disengages drive
• Housing Assembly dimensions (HWD): 4.96 x 5.75 x 8.07 inches (126 x 146
x 205 mm)
• Drive Carrier dimensions (HWD): 1.07 x 4.21 x 6.81 inches (27.2 x 107 x 173
mm)
• Operating temperatures: 32°to 110°F (0°C to 45°C)
• Operating himidity: 5% to 95% non-condensing
Power
Connector
(1of 3)
SATA
Connector
(1 of 4)
Management
Connector
Daisy-Chain
Connector
(1 of 2)
Fan (1of 2)
Sequential
Startup
Switch

SuperSwap 4100 User Manual
4
Key Features
• Supports standard 7,200 rpm and 10,000 rpm Serial ATA drives
• Combine with Promise Serial ATA RAID products to provide striping (RAID
0), mirroring (RAID 1), distributed parity (RAID 5) and mirroring/striping
(RAID 10) at the hardware level
• Supports Promise RAID and non-RAID Serial ATA products
• Supports hot-swapping of disk drives
• Global LED displays high-level condition of the SuperSwap enclosure
• Status LEDs indicate high-level condition of the disk drives
• Activity LEDs display during normal disk drive activity
• Allows auto-sensing of Serial ATA drive and implementation of 150MB/sec
burst transfers
• Supports Promise Array Management (PAM) software when using a Promise
RAID controller, such as FastTrak S150 SX4

5
Chapter 2: Installation
• Unpack your SuperSwap 4100 (below)
• Install the Enclosure (below)
• Install a disk drive (page 12)
• Remove a disk drive (page 13)
Unpack your SuperSwap 4100
The SuperSwap 4100 box contains the following items:
There are two phases to install the SuperSwap 4100 into your computer:
• Install the enclosure in your computer chassis
• Install a disk drive in the drive carrier
Install the Enclosure
To install the enclosure in your computer chassis, follow these steps:
1. Power down your computer and unplug the power cord.
2. Remove the computer cover.
3. Arrange the drive assemblies to arrange for three contiguous, free 5.25-inch
drive bays. Remove any bezels covering them.
• SuperSwap Drive Enclosure • 3-pin to 4-pin SMBus Cable
• (4) Drive Carriers • 6-pin to 6-pin Daisy Chain Cable
• User Manual • (16) Screws to attach disk drives to
drive carriers
• 3-pin to 3-pin SMBus Cable
(SATA II compliant)
• (8) Screws to mount Enclosure into PC
chassis
Warning
SuperSwap 4100, like other parts of your system, is subject to
damage by static electricity. Be sure that youíre properly grounded
(Promise recommends that you wear an anti-static strap or touch
a grounded object) and that you unplug your system before
installing SuperSwap 4100 or handling its components.

SuperSwap 4100 User Manual
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4. Remove the drive carriers from the SuperSwap 4100 enclosure and set
them aside.
5. If your PC chassis uses slide brackets (above), attach two slides to each
side of the SuperSwap enclosure. Otherwise, continue with Step 6.

Chapter 2: Installation
7
6. Carefully slide the SuperSwap 4100 enclosure into the drive bays.
7. Align the front of the housing assembly with the front of your computer.
8. If your PC chassis has fixed mounting brackets, install and snug the eight
screws into the eight threaded mounting holes (four on each side) of the
housing assembly. Otherwise, continue with Step 9.
Note
If you are installing two SuperSwap 4100s into the same computer
chassis, install the other SuperSwap now before making any cable
connections.

SuperSwap 4100 User Manual
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9. Connect a Serial ATA cables from your FastTrak or SATA 150 Controller
card.
Promise recommends connecting the Serial ATA cables in Port number
order. For example, the top connector is Port 1 and it connects to Port 1 on
the FastTrak controller card, as shown above.
SX4
J1
FastTrak 150
SuperSwap
4100
P
ort 1
Port 2
Port 3
Port 4
Port 4Port 3Port 2Port 1
Serial ATA
Cable
FastTrak S150 SX4
Controller Card

Chapter 2: Installation
9
Step 10 applies to the FastTrak RAID Controller only. If you have a SATA
150 Controller, go to Step 11.
10. Connect the 3-to-4 pin or 3-to-3 pin SMBus cable from the Management
connector on the FastTrak Controller card to the Management connector on
the back of the housing assembly.
If you are installing multiple SuperSwap 4100s, connect the SMBus cable to
the first SuperSwap as described in Step 10. Then install a 6-pin daisy-chain
SX4
J1
FastTrak 150
Daisy Chain
6
-pin Cable
SMBus 3-pin to
4-pin Cable or
SMBus 3-pin to
3-pin Cable
Daisy Chain
IN Connector
Daisy Chain
OUT Connector
Management
Connector
Management
Connector
To Daisy Chain IN
Connector of next
SuperSwap 4100
SuperSwap
4100
FastTrak S150 SX4
Controller Card

SuperSwap 4100 User Manual
10
cable from the daisy-chain OUT connector of the first SuperSwap to the
daisy-chain IN connector of the second.
11. Connect three of your computer’s internal power cables to the power
connectors on the back of the SuperSwap enclosure.
Provide a direct connection to the power supply for all three SuperSwap
power connectors..
Sequential Startup Option
Sequential Startup enables SuperSwap to start one disk drive at a time in
order to eliminate a sudden heavy draw on the computer’s power supply.
Cautions
• Promise Technology recommends that you compare the
capacity of your Power Supply against the wattage required
by your PC plus the disk drives you plan to install in the
SuperSwap 4100. Upgrade your Power Supply if necessary.
• Do not use a Y-connector to share power between the
SuperSwap 4100 and another device or to share power
among the three power connectors on the SuperSwap 4100.
Power
Connectors
Sequential
Startup Switch

Chapter 2: Installation
11
The switch is located on the back of the SuperSwap enclosure (see above).
ON is to the left, OFF is to the right.
The ON setting spins up the first two disk drives at the same time, then a
two-second pause before spinning up the third disk drive, then another two-
second pause before spinning up the fourth disk drive.
The OFF setting causes SuperSwap to spin up its disk drives when the
power comes on.
12. Replace the computer’s cover and reinstall the power cord.
Hot Swap Drive
The Promise SuperSwap 4100 is designed to work with the Promise FastTrak
Serial ATA RAID controllers that support RAID 0, RAID 1, RAID 5 and RAID 10,
such as the FastTrak S150 SX4. When used with the supported SATA RAID
controllers, SuperSwap 4100 enables hot swapping of disk drives.
Hot swapping means you can remove a drive while your system is operating and
replace it with another. You perform a hot swap when one of the drives has failed
and needs replacement. The PAM Software reports drive problems and identifies
which drive, by Channel (Port) number, needs replacement.
Caution
In all other cases, before you remove or install a disk drive, power
down your system and ground yourself. Failure to do so may
result in damaging the drive, the controller card or other
components and could result in data loss.

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12
Install a Disk Drive
1. Carefully place a Serial ATA disk drive into the drive carrier and slide it all the
way to the back.

Chapter 2: Installation
13
2. Install and tighten the four mounting screws to secure the disk drive in the
drive carrier.
3. Carefully slide the drive carrier into the housing assembly with the handle
turned out all the way.
4. As the carrier snaps into place, the handle will swing inward.
5. Press the handle flat against the drive carrier to fully seat it.
Remove a Disk Drive
1. Pull the drive carrier handle out and swing it to the left.
2. Pull the drive carrier out of the SuperSwap enclosure.
3. Remove the four screws attaching the disk drive to the drive carrier.
4. Lift the disk drive from the drive carrier.
5. Reinstall the disk drive as described under Install a Disk Drive, above.
Note
The previous generation of SuperSwap enclosures used the key
lock to activate power as well as secure the drive carrier.
SuperSwap 4100 uses only the handle to secure the drive carrier.
Power is available at all times, in order to comply with SATA 150
requirements.

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14
Promise Array Management (PAM)
You can combine SuperSwap 4100 with the Promise FastTrak S150 SX4 RAID
Controller and PAM Software on your PC. PAM provides a graphic user interface
(GUI) for array management and enclosure monitoring.
The screen above appears when you click the SuperSwap icon in PAM. It
reports fan speeds, enclosure temperature, power status and the status of the
disk drives in the SuperSwap enclosure.
While the LEDs on the front of the SuperSwap 4100 indicate general conditions,
PAM reports specific values. The Disk window shows the carrier position in
SuperSwap enclosure and the controller port to which each disk drive is
connected. This feature helps you identify a disk drive that may need attention.
There are many other functions that PAM does. We have only mentioned how
SuperSwap 4100 appears in PAM.
The PAM Software ships with the Promise Serial ATA RAID Controller. You can
also download PAM from the Promise website at www.promise.com.