Promise C6101SSWP000000-2 User manual

Copyright
Copyright by Promise Technology, Inc. (“Promise”), 1999. No part of
this manual may be reproduced or transmitted in any form without the
expressed, written permission of Promise.
Trademarks
All trademarks are the property of their respective holders.
Important data protection information
You should back up all data before installing any drive controller or
storage peripheral. Promise is not responsible for any loss of data
resulting from the use, disuse or misuse of this or any other Promise
product.
Notice
Although Promise has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain
technical inaccuracies, typographical, or other errors. Promise
Technology, Inc. assumes no liability for any error in this publication,
and for damages, whether direct, indirect, incidental, consequential or
otherwise, that may result from such error, including, but not limited to
loss of data or profits.
Promise provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied
warranties of merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without
notice. Promise reserves the right to make changes in the product
design, layout, and driver revisions without notification to its users.

SuperSwap Manual
ii
Table of Contents
Introduction............................................................................... 1
Specifications ____________________________________ 1
Interface...................................................................................................................1
Housing Assembly................................................................................................1
Drive Carrier............................................................................................................1
Physical/Environmental........................................................................................1
Warranty.................................................................................................................2
Key Features _____________________________________ 3
Getting Started.......................................................................... 4
Unpacking SuperSwap _____________________________ 4
Installing Drive Housing Assembly___________________ 5
Removing/Installing Drives _________________________ 7
LED Messages____________________________________ 8
Troubleshooting....................................................................10
Limited Warranty............................................... APPENDIX A
Returning Product for Repair..........................APPENDIX B

SuperSwap Manual
1
Introduction
Thank you for purchasing Promise Technology’s SuperSwap. The SuperSwap
drive housing installs easily into any 5.25” component bay in your PC.
SuperSwap’s drive carrier and housing extend the data storage capabilities of
your system by allowing you to easily swap most 3.5” form factor ATA hard
drives in and out of your PC, without the hassle of opening and closing your
PC’s case. SuperSwap accepts Ultra ATA/100 and Ultra ATA/66 drives. When
used with Promise Technology’s ATA RAID 1, 3, or 5 products1, SuperSwap
allows users to “hot swap” a failed drive without powering down a system while
fully protecting hard drive and internal system components.
Specifications
Interface
•Fits most 3.5” form factor ATA hard disk drives
•Standard ATA/IDE interface
•Supports Ultra ATA/100 and Ultra ATA/66 drives and cables
•Built-in Power/Drive Status LED and Drive Activity LED indicators
•**Built in Monitoring of SuperSwap Fan RPM, Temperature & Voltage
levels with installation of FastCheck or SuperCheck Monitoring software.
Housing Assembly
•Dedicated cooling fan
•Keyed locking mechanism
•Spring-loaded pivoting access door
Drive Carrier
•Durable metal construction
•Fully-ventilated
•Unique handle design automatically unplugs drive chassis from housing
when pulled up
•Removable drive access cover
Physical/Environmental
Dimensions
•Housing Assembly: 8.5” x 5.75” x 1.625” (21.59cm x14.605cm x4.128cm)
•Drive Carrier: 7.75” x 4.625” x 1.625” (19.685cm x 11.748cm x 4.128cm)
Operating Temperature
•32°F to 122°F (0°C to 50°C)
Relative Humidity
1SuperTrak100, SuperTrak66, FastTrak100, FastTrak66

SuperSwap Manual
2
•5% to 95% (non-condensing)
Warranty
•Two years limited parts and labor

SuperSwap Manual
3
Key Features
The following are key features of the Promise SuperSwap:
Drive Types
•Supports standard IDE drives (Ultra ATA, DMA, and EIDE)
•Supports Ultra ATA/100 and Ultra ATA/66.
ATA RAID “Hot Swap” Support
•Supports Promise ATA RAID products allowing “hot swap” under
RAID 1, 3, or 5
•Hot swap allows for easy repair/replacement of drives while PC
remains active
Status Indicators2
•Power/Drive Status LED shows power on/off when not used with
Promise SuperTrak100 or SuperTrak66 products
•Power/Drive Status LED displays status of drive in array (online,
offline, critical (rebuilding/synchronizing) if used with Promise
SuperTrak100 or SuperTrak66 products
•Disk Activity LED displays normal drive operation
Ultra ATA/100 Support
•Passes all Ultra ATA/100 information to controller card
•Allows auto-sensing of Ultra ATA/66 drive and implementation of
66MB/sec burst transfers
2Note: Users must obtain and install Promise FastTrak Driver v.1.30 or later in
order to implement LED display functions for SuperSwap enclosure. Go to
www.promise.com to find these drivers.
Note: For proper monitoring functionality of Fan RPM, Voltage, & Temperature
users must install FastCheck for FastTrak Product Family or SuperCheck for
SuperTrak, please visit www.promise.com for the latest software revisions.

SuperSwap Manual
4
Getting Started
This section is designed to help prepare SuperSwap for installation into
your personal computer. Please read through this chapter carefully before
attempting to install SuperSwap. As a standard precaution when working
with hard drives, users should backup any hard drives containing data that
may be connected to SuperSwap before making any changes.
Unpacking SuperSwap
The SuperSwap package should contain the following items:
•SuperSwap Housing Assembly
•SuperSwap Drive Carrier and removable cover
•SuperSwap User’s Manual
•12 screws
•Two keys
•Registration card
•Drive ID stickers
If any of the contents are missing or damaged, please contact your dealer
or distributor immediately.
NOTE: SuperSwap, like every other valuable part of your PC,
is subject to static electricity. Be sure that you are properly
grounded (Promise recommends that you wear an anti-static
strap, or place a free hand on a grounded object), and that
your PC is unplugged before installing SuperSwap.

SuperSwap Manual
5
Installing Drive Housing Assembly
Installing SuperSwap into your PC is a simple process. There are two
basic components involved: installing the housing assembly in your
system; and installing a hard drive in the drive carrier. Make sure that
you’re properly grounded when installing SuperSwap, either by touching a
grounded portion of your PC, or by wearing a ground strap.
1. Power down and unplug your PC, then remove its cover.
2. Slide the housing assembly (see Figure 2-1 next page) into one of the
5.25” drive bays of your system.
3. Align the front of the housing assembly with the front of your system,
then install the included screws in the four anchor holes (two on each
side) of the assembly (see Figure 2-1).
4. Set the hard drive’s jumper setting to Master/Slave/Cable-Select.
Consult your hard drive user manual.
5. Connect your PC’s IDE hard drive cable to the IDE HDD connector on
the back of the housing assembly (see Figure 2-2). Make sure that the
red edge of the cable is corresponds to Pin 1 of the housing
assembly’s connector (opposite the fan, and near the power connector;
see Figure 2-2).
NOTE: SuperSwap needs an 80-wire/40-pin IDE cable to work
properly.
6. Connect the power cable to the power connector (see Figure 2-2) on
the back of the housing assembly.
7. After making sure that all connections are properly seated, replace the
PC’s cover.

SuperSwap Manual
6
Figure 2-1: SuperSwap Housing Assembly
Figure 2-2: SuperSwap Housing Assembly Rearview
NOTE: If using the SuperSwap solely as a SLAVE device, make
certain to connect the end of the IDE Cable (not to the middle) to
the SuperSwap Chassis.
HDD Cable Connection Power ConnectorFan
Key Lock
LEDs
Pivoting Door
AssemblyScrew
MountingHoles
(2 on other side)
DriveCarrier
CableConnection
4050 1
INTERFACE +5 GG+12
DC INPUT

SuperSwap Manual
7
Removing/Installing Drives
The Promise SuperSwap is designed to work with several Promise ATA RAID
controllers that can support RAID 1 (SuperTrak100/66, FastTrak100/66), RAID
3 (SuperTrak100/66), or RAID 5 (SuperTrak100/66). Used with these products
and RAID levels, the SuperSwap supports “hot swapping” of hard drives
(meaning you can remove a drive while your system is operating and replace it
with another. This procedure is generally performed by the user in the event
that one of the drives has failed and needs replacement.
NOTE: If not implementing RAID 1, 3, or 5 as described above, the
SuperSwap will work as a removable drive carrier for a non-
bootable drive. Users should power down their systems prior to
removing and replacing drives unless the Operating System
supports hard drive removal during normal operation.
To remove or install a drive:
1. Using the provided key, unlock the drive carrier by turning the key in the
lock 90° counterclockwise (see Figure 2-1).
2. Remove the drive carrier from the housing assembly by firmly pulling on
the drive carrier’s handle (see Figure 2-3).
3. On the left side of the drive carrier cover, pull the small metal tab slightly
awayfromthecover,thenslidethecoverbackoff(see Figure 2-3).
4. Attach the drive carrier’s ATA HDD connector to the hard drive’s data
connector, making sure that the red edge of the cable corresponds to Pin 1
of the hard drive’s connector.
NOTE: SuperSwap is Ultra ATA/100 compatible and backward
compatible with Ultra ATA or EIDE drives.
5. Connect the drive carrier’s power cable to the hard drive’s power connector.
6. Place the hard drive in the drive carrier, and then install four screws (two
on either side of the hard drive, or four on the bottom) to secure the hard
drive in the drive carrier.
7. Replace the drive carrier access cover.
8. Slide the drive carrier back intothe housing assembly. The carrier will latch
back into place when handle is pushed back in.
9. Lock the carrier into place by turning the key in the lock 90° clockwise (see
Figure 2-1). Power will not reach the hard drive unless the carrier is locked
into place.
NOTE: In order to keep track of each drive carrier and its
corresponding drive housing assembly, you have been supplied

SuperSwap Manual
8
with two matching sets of numbered stickers. Place one sticker on the front of
the drive housing assembly and the matching numbered sticker on the front of
the drive carrier.
Figure 2-3: Drive Carrier Assembly
LED Messages
This section provides information on how to interpret LED display codes as
reported by the SuperSwap3when connected to the Promise SuperTrak66.
Two LEDs appear on the front of the SuperSwap housing assembly:
Power/Drive Status LED (left) and disk activity LED (right).
Power/Drive Status LED
Display Means
Green* Drive is OK
Amber (orange) Drive is rebuilding and array is in “critical” mode
Red Drive is bad or has failed and is now “offline”; array
may also have failed depending on RAID level
Black (dark) No drive detected or no power to drive housing
* Indicates only Power On when SuperSwap is not connected to a
Promise SuperTrak66 card.
Disk Activity LED
3Note: Users must obtain and install Promise FastTrak Driver v.1.30 or later in
order to implement LED display functions for the SuperSwap enclosure. Go to
www.promise.com to obtain these drivers.
Drive Carrier
Drive Cable
Connector
Power
Connector
Access Cover
Pull-Away
Locking Tab
Pivoting Handle