01 - Installing In A Rack
1. Attach the rack ears to the front sides of the matrix using the
provided screws.
2. Install into the rack and connect cabling according to the
mode of operation – as described below.
WARNING: To prevent damage, it is important to ensure
adequate ventilation space on the sides of the matrix,
especially on the ventilation openings on the side of the
product enclosure.
!
02 - Connecting The Inputs
1. Connect HDMI cables from your video sources (e.g. Blu-Ray
player) to the HDMI inputs of the matrix.
2. If required, connect the compatible IR Flasher (Emitter/
Transmitter) cable to the ‘IR Out’ port (grey) on the matrix and
the IR bud placed over the source device’s IR window.
1. Connect the appropriate category cable (Cat6 or higher
recommended) to each HDBaseT output ports that you
require.
2. Complete the connection by attaching the other end of the
Cat cable to a supplied neo Receiver’s ‘HDBaseT In’ port. The
neo Receiver should be situated at the output end (i.e. next
to the TV).
3. Connect HDMI Out on the neo Receiver to the sink device
(i.e. TV) using a high-speed HDMI cable.
4. If required, connect the IR Receiver to the neo Receiver’s ‘IR
Receiver’ port (green) - and place the IR bud on the underside
of the sink device (i.e. TV).
5. If required, connect the compatible IR Flasher (Emitter/
Transmitter) cable to the ‘IR Flasher’ port (blue) on the neo
Receiver with the IR bud placed over the sink device’s IR
window.
Please make sure to use a compatible 5V IR receiver/
transmitter on this product.
04 - Connecting The HDMI Outputs
For Output ports 9 and 10, connect sink devices (e.g. TVs)
directly via high speed HDMI cables.
The neo:X+ features 4 zones of independent audio inputs.
Connect your audio source device directly to either the digital
coax or optical ports (Inputs 9-12).
05 - Connecting The Audio Inputs
07 - Connecting The Network
It is necessary to connect a standard Ethernet cable (Category
5e/6/7) from the matrix’s ‘Ethernet’ port to your router or
network switch. Crossover cables are not supported.
08 - Turning On The Matrix
1. Insert the supplied power cord and plug into the AC mains.
2. Turn ON the power switch.
3. As it powers ON, the front panel LEDs (System Health,
Network, Cloud) will illuminate momentarily before it begins
its initialization sequence.
4. Once initialization has been completed, the System Health,
Network and Cloud LEDs should all appear ON (green).
5. Check the LED status on the attached neo Receivers to
ensure correct installation and connection.
06 - Connecting The Audio Outputs
If you wish to use the audio outputs from the matrix, please
connect cables to the relevant output. There are 10 output
zones, where each zone features Analogue (stereo), Optical
and Digital Coax options that can work simultaneously.
The stereo outputs are able to automatically downmix
multichannel audio streams based on AC-3 (up to Dolby Digital
5.1) down to 2-channel.
There are two audio modes of operation: Source Mode and
Sink Mode. By default, when you rst install the matrix, the
unit is set to sink mode with each zone set to passive.
IMPORTANT: The matrix needs to be set to Sink mode or
Source mode according to the installation’s requirement, and
wired accordingly. Please ensure that you set up the matrix to
the correct audio mode in the Audio Control tab of the Web
Interface.
WARNING!
03 - Connecting The HDBaseT Outputs
Sink Mode VS Source Mode
• Sink mode is the preferred method when setting up the
neo:X+ in an installation that does not have a dedicated
audio matrix switch.
Sink mode allows for the matrix to automatically
manage the audio routing from any of the inputs to the
corresponding audio output zone, so that is matches the
video displayed on that same output zone. The “audio
always follows the video”.
• Source Mode is generally used in larger installations
where the input audio is being fed directly to one or
more dedicated audio matrices (e.g. ProAudio switch).
In this mode, the audio outputs zones A to H are locked
to HDMI inputs 1 to 8 respectively, and with audio output
zones I and J linked to audio inputs 9 and 10.
Digital audio inputs 11 and 12 are not operational in
Source mode.
This guide helps you to install and use
your Pulse-Eight neo:X+ for the rst time.
Go to help.pulse-eight.com for additional
information on this product including
important technical information not
provided in this document and warranty
terms & conditions.
SCAN FOR HELP
neo Web Interface
Monitoring Portal
The front page of the web interface features a user-friendly drag
and drop for video routing and display showing all available
inputs and outputs.
When setting up the matrix, it is important that the
installer can access the admin menu on the Web Interface
to congure the matrix according to the installation’s
requirements. This is accessed by clicking the Admin
hyperlink and entering ‘admin’ in the password on rst install.
To access the monitoring portal please visit monitoring.pulse-
eight.com, click ‘Login’ in the top left corner, and sign in with
your registered details.
Once logged in, the dashboard will display your details including
your Installer ID.
Note: During the installation, it is recommended to enter
your Installer ID in the Web Interface.
If you do not already have an Installer ID then you will
need to request an account. Please contact us via email at
The Web Interface can be accessed using a computer connected
to the same router/network as the matrix and by visiting
www.gotomymatrix.com in your web browser.
INSTALLATION
