Pulseeight Neo:x+ User manual

CHECK WHAT’S INSIDE THE BOX

IMPORTANT!

• 1 x neo:X+ Chassis

• 8 x neo:Ultra PoH Receivers

• 1 x IR Blaster Cable Pack

• 1 x 8 Button IR Remote

• 1 x Rack Mounting Kit

• 1 x Power Cord

• 8 x Phoenix Connectors

• 1 x Quick Start Guide

• Please read the instructions before attempting to install or operate this equipment.

• Visit the help.pulse-eight.com to download the latest product manual, additional documentation, and conguration tools.

System Health LED: Indicates matrix health.

RED - It is powering on or fault found.

GREEN - The system is healthy.

Network LED: Indicates the matrix network connection.

RED - No network cable is connected.

AMBER (Flashing) - It is discovering the IP address.

AMBER (Solid) - The network has the IP but cannot ping

the router.

GREEN (Flashing) - The network cannot reach the

internet.

GREEN (Solid) - The network is healthy.

Cloud LED: Indicates the matrix connection to the

Pulse-Eight Cloud.

RED - It is not connected to the cloud.

GREEN - It is connected to the cloud.

IR IN and OUT Ports:Connect as required.

The IR IN port (black) can be used to accept and

distribute IR signals from a controller using a P8-IR-

Optocable, as well as distribute IR signals back to the

matrix using a compliant Pulse-Eight IR Receiver.

The IR OUT port (grey) is used to control the connected

HDMI Source device (STB, Blu-Ray, etc) using a compliant

Pulse-Eight IR Emitter.

RS232 Phoenix Ports: These ports are for extending

RS232 signals (transmit and receive) over HDBaseT line

to the attached neo:Ultra Receiver.

Connector 3-pin description: Ground = zero volts.

RX = signal going into a matrix (to the remote device).

TX = signal coming out of the matrix (from the remote

device). Note: 3.3V I/O signal level.

Audio Outputs: Analogue, Optical, and Digital Coax

options for Audio Breakouts.

PANEL DESCRIPTIONS

A CB I K

D E F G

O PL N

HDMI IR IN: Connect as required.

The Input IR port (black) can be connected to receive and

distribute IR signals from a connected HDMI extender.

Audio Inputs: Optical and Digital Coax options to connect

audio-only Source devices.

Power Connector: Use with the supplied power cord to

connect the power.

HDBaseT Outputs: Connect the appropriate *Category

cable to each output. These cables should then be connected

to a neo Receiver at each sink device. (TV/Amplier etc.).

*Category cable: Cat5e minimum requirement. Cat6 or

higher category recommended.

HDMI Inputs: Connect the appropriate high speed HDMI

cable to each input. These cables should then be connected

to the Source device. (Blu-Ray player etc.)

Control IR Input: General IR input designed for legacy

control systems where direct IR input is required. However,

this port should not be necessary when utilising our CEC and

IP driver. Connector only available on units from 2022 or earlier

Reset: Factory reset - Please use only when instructed by

our customer service team.

Global IR: Use for a control system to be able to see all

IR signals from all zones. We recommend using a P8-IR-

Optocable for connectivity from this port to your control

system. Connector only available on units from 2022 or earlier

Ethernet: Connect to network - Required for connection

to Web Interface, Third Party Control, and Cloud Remote

Monitoring Portal.

HDMI Outputs: Connect the appropriate high speed HDMI

cable to each output. These cables should then be directly

connected to each Sink device. (TV/Amplier etc.)

QUICK START GUIDE

neo:X+ (P8-HDBT2-U-FFMJ1210)

01 - Installing In A Rack

1. Attach the rack ears to the front sides of the matrix using the

provided screws.

2. Install into the rack and connect cabling according to the

mode of operation – as described below.

WARNING: To prevent damage, it is important to ensure

adequate ventilation space on the sides of the matrix,

especially on the ventilation openings on the side of the

product enclosure.

02 - Connecting The Inputs

1. Connect HDMI cables from your video sources (e.g. Blu-Ray

player) to the HDMI inputs of the matrix.

2. If required, connect the compatible IR Flasher (Emitter/

Transmitter) cable to the ‘IR Out’ port (grey) on the matrix and

the IR bud placed over the source device’s IR window.

1. Connect the appropriate category cable (Cat6 or higher

recommended) to each HDBaseT output ports that you

require.

2. Complete the connection by attaching the other end of the

Cat cable to a supplied neo Receiver’s ‘HDBaseT In’ port. The

neo Receiver should be situated at the output end (i.e. next

to the TV).

3. Connect HDMI Out on the neo Receiver to the sink device

(i.e. TV) using a high-speed HDMI cable.

4. If required, connect the IR Receiver to the neo Receiver’s ‘IR

Receiver’ port (green) - and place the IR bud on the underside

of the sink device (i.e. TV).

5. If required, connect the compatible IR Flasher (Emitter/

Transmitter) cable to the ‘IR Flasher’ port (blue) on the neo

Receiver with the IR bud placed over the sink device’s IR

window.

Please make sure to use a compatible 5V IR receiver/

transmitter on this product.

04 - Connecting The HDMI Outputs

For Output ports 9 and 10, connect sink devices (e.g. TVs)

directly via high speed HDMI cables.

The neo:X+ features 4 zones of independent audio inputs.

Connect your audio source device directly to either the digital

coax or optical ports (Inputs 9-12).

05 - Connecting The Audio Inputs

07 - Connecting The Network

It is necessary to connect a standard Ethernet cable (Category

5e/6/7) from the matrix’s ‘Ethernet’ port to your router or

network switch. Crossover cables are not supported.

08 - Turning On The Matrix

1. Insert the supplied power cord and plug into the AC mains.

2. Turn ON the power switch.

3. As it powers ON, the front panel LEDs (System Health,

Network, Cloud) will illuminate momentarily before it begins

its initialization sequence.

4. Once initialization has been completed, the System Health,

Network and Cloud LEDs should all appear ON (green).

5. Check the LED status on the attached neo Receivers to

ensure correct installation and connection.

06 - Connecting The Audio Outputs

If you wish to use the audio outputs from the matrix, please

connect cables to the relevant output. There are 10 output

zones, where each zone features Analogue (stereo), Optical

and Digital Coax options that can work simultaneously.

The stereo outputs are able to automatically downmix

multichannel audio streams based on AC-3 (up to Dolby Digital

5.1) down to 2-channel.

There are two audio modes of operation: Source Mode and

Sink Mode. By default, when you rst install the matrix, the

unit is set to sink mode with each zone set to passive.

IMPORTANT: The matrix needs to be set to Sink mode or

Source mode according to the installation’s requirement, and

wired accordingly. Please ensure that you set up the matrix to

the correct audio mode in the Audio Control tab of the Web

Interface.

WARNING!

03 - Connecting The HDBaseT Outputs

Sink Mode VS Source Mode

• Sink mode is the preferred method when setting up the

neo:X+ in an installation that does not have a dedicated

audio matrix switch.

Sink mode allows for the matrix to automatically

manage the audio routing from any of the inputs to the

corresponding audio output zone, so that is matches the

video displayed on that same output zone. The “audio

always follows the video”.

• Source Mode is generally used in larger installations

where the input audio is being fed directly to one or

more dedicated audio matrices (e.g. ProAudio switch).

In this mode, the audio outputs zones A to H are locked

to HDMI inputs 1 to 8 respectively, and with audio output

zones I and J linked to audio inputs 9 and 10.

Digital audio inputs 11 and 12 are not operational in

Source mode.

This guide helps you to install and use

your Pulse-Eight neo:X+ for the rst time.

Go to help.pulse-eight.com for additional

information on this product including

important technical information not

provided in this document and warranty

terms & conditions.

SCAN FOR HELP

neo Web Interface

Monitoring Portal

The front page of the web interface features a user-friendly drag

and drop for video routing and display showing all available

inputs and outputs.

When setting up the matrix, it is important that the

installer can access the admin menu on the Web Interface

to congure the matrix according to the installation’s

requirements. This is accessed by clicking the Admin

hyperlink and entering ‘admin’ in the password on rst install.

To access the monitoring portal please visit monitoring.pulse-

eight.com, click ‘Login’ in the top left corner, and sign in with

your registered details.

Once logged in, the dashboard will display your details including

your Installer ID.

Note: During the installation, it is recommended to enter

your Installer ID in the Web Interface.

If you do not already have an Installer ID then you will

need to request an account. Please contact us via email at

[email protected].

The Web Interface can be accessed using a computer connected

to the same router/network as the matrix and by visiting

www.gotomymatrix.com in your web browser.

INSTALLATION

Please read the full manual instructions before attempting to install or operate this equipment.

Please keep the following in mind as you unpack and install this equipment:

• Always follow basic safety precautions to reduce the risk of re, electrical shock, and injury.

• To prevent re or shock hazards, do not expose the unit to rain, or moisture or install this product near water.

• Never spill liquid of any kind on or into this product.

• Where possible, install the matrix towards the top of the rack to avoid the unit overheating.

• Only use the supplied IEC cable.

• Never push any objects into this product through any openings or empty slots in the unit as you may damage parts inside

and/or cause an electrical shock.

• Do not allow anything to rest on the power cabling and avoid putting the weight of any kind on it.

• To protect the unit from overheating do not block any vents or openings in the unit housing that provides ventilation. Allow

suﬃcient space for air to circulate around the unit.

• This product is intended for use in a clean (dust-free) residential environment.

FCC Warning

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Pulse-Eight Limited, 8-12 Alder Hills, Poole, Dorset, BH12 4AL. UK

support@pulse-eight.com | www.pulse-eight.com | +44 (0)1202 413 610

No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its part translated into any language or computer le,

in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or otherwise) without express written permission and consent from the

manufacturer.