PULSEEIGHT neo:X+ Specification sheet

neo:X+VideoMatrix

ProductUserGuide

TableofContent
"Introduction"onthenextpage
"ProductDescription"onpage5
"SafetyPrecaution"onpage6
"Panel"onpage7
"Cabling"onpage9
"Setup"onpage11
"WebInterfaceSetup"onpage18
"MonitoringPortal"onpage36
"EDIDManagement"onpage40
"ConceptWiringGuideline"onpage47
"DriverIntegration"onpage48
"LinkedDevice"onpage61
"AudioRouting"onpage67
"Troubleshooting"onpage77
"Specification"onpage81
"FirmwareUpdates"onpage83
"Additional"onpage84
"Warranty"onpage86

Introduction
PULSE-EIGHTNEO:X+VIDEOMATRIX
P8-HDBT2-U-FFMJ1210-KIT
Theneo:X+isPulse-Eight'sflagshipHDBaseTvideomatrixthatfeaturesanintegratedaudiomatrix.
Featuring8HDMIinputs,8HDBaseToutputsand2HDMIoutputs.ImplementingDSCtechnology,the
neo:X+cansupport4K/60,4:4:4,8bitor4K/604:2:2,12bitupto100metersand1080pupto150
meters.

KEYFEATURES:
lUltraHD4KVideoTransmission(upto340Mhz),1080p,3D
lExtend4Kupto100*metres
lExtend1080pupto150*metres
l8xHDMIInputs
l4AudioInputZones
l8xHDBaseTClassC+DSC(Ultra)Outputs
l2xHDMIOutputs
l10AudioOutputZones
lAmazonAlexaVoiceControl
llibCECforHDMI-CEC
lBi-DirectionalControl
lBi-DirectionalIRControl
lSetTopBoxIPControl
lResponsiveWebInterface
lDSCsupport-forHDRand4K/604:4:4,8bitor4K/604:2:2,12bitoverHDBaseTTM
lARC(AudioReturnChannel)
lAudiobreakoutofinputsources
lEthernetpassthrough(twinethernetsoutonUltraReceivers)
*4Kupto100metresoverCat6or70metresoverCat5ecable.1080pupto150metreslongrangeon
request(100metresasstandard)


ProductDescription
ExpandingontheXrangeofVideoandAudioMatrixeswecreatedtheneo:X+.Featuring8HDMI
inputs,8HDBaseToutputsand2HDMIoutputsalongsideafullaudiomatrixwith10audiooutputzones
and4audioinputzones.Extend4KUHDupto100metresand1080pto150*metresoverasingle
Cat5e/6/7cable.Kitincludes8neo:Ultra150mHDBaseTClassC+DSCreceivers.
INTHEBOX(KIT):
lneo:X+Chassis(3Usize)
l8xneo:UltraPoHReceivers
lCountrySpecificPowerCord
l1xInfraredBlasterCablePack
lRackEars
lInstallationGuide
Note: The items listed above comes in a kit. Our customers might receive a different inventory
depending on their purchase so please check with the installer or Pulse-Eight representative.

SafetyPrecaution
SAFETYPRECAUTION
Pleasereadinstructionsbeforeattemptingtoinstalloroperatethisequipment.
Pleasekeepthefollowinginmindasyouunpackandinstallthisequipment:
lAlwaysfollowbasicsafetyprecautionstoreducetheriskoffire,electricalshock,andinjury.
lTopreventfireorshockhazard,donotexposetheunittorain,moistureorinstallthisproductnear
water.
lNeverspillliquidofanykindonorintothisproduct.
lWherepossible,installthematrixtowardsthetopoftheracktoavoidtheunitoverheating.
lOnlyusethesuppliedIECcable.
lNeverpushanyobjectsintothisproductthroughanyopeningsoremptyslotsintheunitasyou
maydamagepartsinside.
lDonotallowanythingtorestonthepowercablingandavoidputtingweightofanykindonit.
lToprotecttheunitfromoverheatingdonotblockanyventsoropeningsintheunithousingthat
providesventilation.Allowsufficientspaceforairtocirculatearoundtheunit.
Ventilation
It’simportantwheninstallingaPulse-Eightproduct:keeptheproductsventilated.
Anyelectronicequipmentwillgenerateheat.Awell-ventilatedareahelpstodispersetheheat.Ifplaced
inapoorlyventilatedarea,yourequipmentmayheatupandcauseminorirreparabledamagetothe
circuitries.Allowingsystemstorunforprolongedperiodsunderhightemperatureswillbreakdown
circuitryandchipset.Italsoappliesifthedeviceisleftinthepathofdirectsunlightornearanyheat
source.
Dusttendstoaccumulateandwilldisruptthefanandelectronicssystem.Dustparticlescontainvarious
compositionslikewater,oilandothermineralsorchemicals.Havingtheminyourelectronicdevicecan
sometimescauseasignalerrorordegradationtotheinternalchipsandcircuitries.Becausewecannot
accuratelypredicthoworwhentheycanaffectyourdevice,wehighlyrecommendthatyoukeepPulse-
Eightproductsnotonlyinawell-ventilatedareabutalsoascleanaspossible.
Insomecases,insectsorreptilescanmakenestsnearorinsidetheelectroniccasing.Whilstwedesign
ourproductstomaximisetheprotectionofinternalelectronics,pleasebeawarethatinsectsandreptiles
aredrawntothesetypesofhabitats.Intheunlikelyevent,thisdoeshappen,thiswillleadtopoor
ventilationinsidetheunit,anditwillbeunabletodisperseheat.
Finally,wheneverpossible,donotstackaudioandvideomatrixestogether.Leaveenoughspacein
betweeneachunitinordertoprovidegoodairflow.

Panel
A. SystemHealthLEDIndicateswhethermatrixisturnedonandhealthy(green),orifthereisan
issuepresent(red).
B. NetworkLEDIndicatesthematrixisconnectedtotheinternetthroughitsnetworklink(green)orif
thereisanissue(red).
C. CloudLEDIndicatesthematrixisabletoconnecttothePulse-EightRemoteMonitoringPortal
(green)ifthereisanissue(red).
D. PowerConnectorPowerconnectorwithOFF/ONswitch.Usesuppliedpowercordtoconnectthe
power.
E. IRReceiverandTransmitterPortsConnectasrequired.TheIROutportistobeusedto
connectinputdevicesusingthesuppliedIREmitters.
F. RS232PhoenixPortsGround=Zerovolts.TXissignalcomingoutofmatrix(fromremote
device)RXissignalgoingintomatrix(toremotedevice).
G. AudioOutputsAnalogue,OpticalandDigitalCoaxoptionsforAudioBreakouts.
H. HDBaseTOutputsConnecttheappropriateCat5eorhighergradecabletoeachoutput.These
cablesshouldthenbeconnectedtoaneoReceiverateachSinkdevice.(TV/Amplifieretc.).

I. HDMIInputsConnecttheappropriatehighspeedHDMIcabletoeachinput.Thesecablesshould
thenbeconnectedtotheSourcedevice.(Blu-Rayplayeretc.)
J. ControlIRInputGeneralIRinputdesignedforlegacycontrolsystemsorwheredirectIRinputis
required(werecommendtheuseofourIPdriverinsteadofthisport,whereapplicable).Please
seefullmanualformoreinformation.
K. ResetFactoryreset-pleaseuseonlywheninstructedbyourcustomerserviceteam.
L. GlobalIRUsedforacontrolsystemtobeabletoseeallIRsignalsfromallzones.Werecommend
usingaP8-IR-Optocableforconnectivityfromthisporttoyourcontrolsystem.Pleaseseefull
manualformoreinformation.
M. EthernetConnecttonetwork-requiredforconnectiontoWebInterface,ThirdPartyControland
CloudRemoteMonitoringPortal.
N. AudioInputsOpticalandDigitalCoaxoptions
O. HDMIIRInConnectasrequired.TheHDMIIRInportsaretobeusedtoreturnIRbacktothe
matrixusinganP8-IR-Optocable.
P. HDMIOutputsConnecttheappropriatehighspeedHDMIcabletoeachoutput.Thesecables
shouldthenbedirectlyconnectedtoeachSinkdevice.(TV/Amplifieretc.)

IRBUDS
TheIREmitteristobemountedoverthesource'sIRwindow.TheIRReceiverbudshouldbemounted
underneaththesink(TV)withthesmallestendforwardsandthestickypadaffixedupwards.
Ourvideomatrixesusethestandard3.5mmstereojack,witha5Vtip,SignalRingandGNDsleeve.
IRReceiver
IREmitter

Cabling
WHATISTHEBESTTYPEOFCABLETOUSE?
Pulse-EightproductsuseHDBaseTstandardthatutilisesregularCatcables.Typically,theminimum
cableuseonaneosystemisCat5ebutyoucouldincreasetherangeandbandwidthbyusinghighertier
cablessuchasCat6,Cat6A&Cat7whichhavestrictershieldingrequirementandthereforereducesthe
datalossbetweendatapairs.
Wehighlydiscouragepatchcablingasthismightdegradethesignal.Wheneverpossible,usealong,
singlehigh-qualitycableforeachHDBaseTportasthisallowsthesystemtofunctionatitsbestpeak
efficiency.
Wedonotrecommendtheuseofpre-madeleadsunlessyouarecertainofthecorrectspecs(i.e.,solid
core568B),theuseoflowerqualitycableswillleadtosignaldegradationandqualityofthe
transmission.
PleasenoteCopperCladAluminium(CCA)cablesarenotsupported.Duetotheinherentpropertiesofa
CCA,thiswillcauseanHDBaseTperformanceissue.
SHIELDEDCABLES
IfyouprefershieldedFTPcables,pleaseensurecompatibleshieldedfeaturesareusedsuchas
grounding&termination.Abadlyterminatedcablecancauseinterferenceinsteadofeliminatingit.
CABLINGBESTPRACTICE
OurrecommendedandbestpracticepolicyistouseastraightcabledirectlyfromthePulse-Eightmatrix
tothereceiver.Thiswillensurethebestqualityofsignalandachievemaximumdistance.Youcanfind
furtherinformationon"HDBaseTBestPractices"ontheHDBaseTAlliancewebsite.
WALLPLATES&PATCHPANELS
Ifthepatchpanelsareterminatedcorrectly,thereisminimallossofdistance.Theuseofwallplatesand
patchpanels,however,hasthepotentialtocauseincreasedresistanceonthecableifnotdone
correctly,introducingpinchpointsforsignaltransmission,andcouldreduceadvertisedtransmission
lengths.InsteadofusingRJ45wallplates,youcanusebrushplatestomaintaintheneatfinish.

CONNECTIONTERMINATION
Wheneverpossible,usefullplasticencasement.Wedonotrecommendmetalonestoavoidgrounding
leakstoPulse-Eightproducts.TerminatethecablingusingRJ45connectorstothe568Bwiring
standard.(Seediagram)

IMPORTANT:Pleasenotethatlocalbuildingregulationsmayapplytotheinstallationof
cablinginproperties.Itisimportanttocheckbuildingregulationstoguaranteethatyou
areinaccordancewiththelawsofyourterritory.
IRPINASSIGNMENTS
WehighlyrecommendyoupurchaseaPulse-EightMono-StereoOptocableifyouwishtoconvertthis
intoa3.5mmstereojack.However,ifyouchoosetorewiretheIRbudthiswillvoidyourwarrantyonthe
IRaccessory.
A. 5V
B. IRSignal
C. Ground

Setup
INSTALLINGINARACK
1.Attachtherackearstothefrontsidesofthematrixusingtheprovidedscrews.
2.Installintorackandconnectcablingaccordingtomodeofoperation–asdescribedbelow.
WARNING:Topreventdamage,itisimportanttoensureadequateventilationspaceonthesidesofthe
matrix,especiallyontheventilationopeningsonthesideoftheproductenclosure.
CONNECTINGTHEVIDEOINPUTS
3.ConnectHDMIcablesfromyourvideosources(e.g.Blu-Rayplayer)totheHDMIinputsofthematrix.
Note: It is recommended, for ease of setup, to connect devices from Input 1 to Input 8, although this is
not necessary.
4.ConnectthesuppliedIREmitter(Identifiablebymattsurface)overthesourcedevice'sIRwindowand
attachtothe'IROut'port.
Note: Ensure that the IR Emitter is connected to the same zone as the source device's HDMI input (i.e.
HDMI input 3 and IR 3)

CONNECTINGTHEHDBASETVIDEOOUTPUTS
5.ConnecttheappropriateCat5eorhighergradecabletoeachHDBaseToutputportyourequire.
Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 8 first.
6.CompletetheconnectionbyattachingtheotherendoftheCatcabletoasuppliedneoReceiver's
'HDBaseTIn'port.Thereceivershouldbesituatedattheoutputend(i.e.TV).
7.AttachedasuppliedIRreceiver(shinysurface)intotheReceiver'sIRRXportandattachthebudto
theundersideofthesinkdevicewiththesmallestendforward,asperthediagram.
8.FinishtheconnectionusingtheappropriatehighspeedHDMIcablefromtheoutputdeviceand
connecttotheReceiver's'HDMIOut'port.

CONNECTINGTHEHDMIVIDEOOUTPUTS
9.ForOutputports9and10,connectsinkdevicesdirectlyviahighspeedHDMIcables.
Note: Can also be used in conjunction with a neo HDMI Extender Set (sold separately) for reaching
further distances.
CONNECTINGTHEAUDIOINPUTS
10.Theneo:X+features4zonesofindependentaudioinputs.Connectyouraudiosourcedevice
directlytoeitherthedigitalcoaxoropticalports(Inputs9-12).

CONNECTINGTHEAUDIOOUTPUTS
11.IfyouwishtousetheAudiooutputs,pleaseconnectcablestotherelevantoutput-eachoutputzone
featuresAnalogue,OpticalandDigitalCoaxoptions.
Note: The audio outputs allow matrixing, please refer to the full manual to find out more.
CONNECTINGTONETWORK
12.ConnectastandardEthernetcable(Category5e/6/7)fromthematrix's'Ethernet'porttoyourrouter
ornetworkswitch.Crossovercablesarenotsupported.
Note: Network connection is required for supporting full control/remote monitoring features of the
product.

TURNINGONTHEMATRIX
13.InsertthesuppliedpowercordandplugintotheACmains.
14.TurnONthepowerswitch.
15.AsitpowersON,thefrontpanelLEDs(SystemHealth,Network,Cloud)willilluminatemomentarily
beforeitbeginsitsinitializationsequence.
Note: The initialization process takes between 20 seconds and up to 2 minutes. However, it is possible
that a firmware update may be available the first time the unit is powered ON - in this instance the matrix
may take longer to initialize. If both the System Health and Network LEDs flash (orange/green) quickly
together then a firmware update is being applied. Please wait and do not disconnect the power until this
update has completed.
16.Onceinitializationhasbeencompleted,theSystemHealth,NetworkandCloudLEDsshouldall
appearON(green).
17.Youarenowreadytosetupthematrixusingthewebinterface.Pleasefollowthestepsinthe
'ConnectingtoAdminWebInterface'section.

CONNECTINGTOADMINWEBINTERFACE
18.Usingacomputerconnectedtosamerouter/network,accessandlogintotheWebInterfaceby
visitingwww.gotomymatrix.cominyourwebbrowser.
19.ActivateadministrativerightsbyclickingontheCloudConnectiontabonthelefthandnav,then
clickonthe'[Admin]'linkatthefootofthepage.
20.WhilstontheCloudConnectionpage,insertyourInstallerIDintotheboxandsavechanges-this
willenablethematrixtobelinkedtoyourmonitoringaccount.IfyouhavenotsetupaninstallerID
pleasecontactyourPulse-Eightrepresentative.
21.Withinthisinterfacearemanysetupoptions-pleaserefertothefullinstallationguideforfurther
details.
LEDSTATUS
22.ChecktheLEDsontheHDBaseTportsoftheReceiverandTransmittertoensurecorrectinstallation
andconnection:

lTheYellowLEDwillilluminatewhenconnectedtoavideolink.
lTheGreenLEDwillilluminatewhenthedeviceisconnectedtothepowersupply.

WebInterfaceSetup
WEBUI
Thefrontpageofthewebinterfacefeaturesauser-friendlydraganddropdisplayshowingallavailable
inputsandoutputs.Thefollowingstepsinstructhowtocustomisethis.

CONNECTINGTOADMINWEBUI
Usingacomputerconnectedtosamerouter/network,access,andlogintotheWebInterfacebyvisiting
www.gotomymatrix.cominyourwebbrowser.
ActivateadministrativerightsbyclickingontheCloudConnectiontabonthelefthandnav,thenclick
onthe'[Admin]'linkatthefootofthepage.

LINKINGAMATRIXTOYOURINSTALLERACCOUNT
OntheCloudConnectionpage,insertyourInstallerIDintotheboxandsavechanges-thiswillenable
thematrixtobelinkedtoyourmonitoringaccount.
Note: If you do not know your Installer ID, please check your cloud monitoring portal, or contact your
Pulse-Eight sales representative.