PULSEEIGHT neo:4 Professional User manual

INSTALLATION GUIDE
PROFESSIONAL

MANUAL CONTENTS
P3 Cabling Advice
P5 ImportantConceptsandDenitions
Setup
P6 Connect to the Web Interface
P7 Setting up CEC
P8 Third Party Control Drivers
Setting up the Matrix Without an Internet Connection
P9 The Rear Panel
 TechnicalSpecication
P10 Troubleshooting
P11 Warranty Information
CABLING ADVICE
WHAT IS THE BEST TYPE OF CABLE TO USE?
You can use Cat5e, Cat6, Cat6e, Cat6a, Cat7 or Cat7a with Pulse-Eight products.
The baseline cable standard for this neo system is Cat5e. Slightly greater distances can be achieved by using Cat6,
or slightly better still with Cat7, which has stricter shielding requirements and reduces potential cross talk between
data pairs.
Whichever network cable type you choose, ensure that the main wiring architecture is solid core, not stranded
patch cabling. Patch cabling can be used for the last few metres of a run (e.g. from a wall plate) but must be avoided
over longer runs as signal transfer over stranded cores is heavily reduced.
The use of pre-made leads is not recommended unless you can be absolutely sure of their construction credentials
(i.e. solid core 568B). Please note that CCA (Copper Clad Aluminium) cable is NOT supported.
SHIELDED CABLES
Unlike other systems, shielded FTP cable is not a stipulation. If, however, you prefer this type of cable please ensure
compatible shielded accessories are used. Failure to terminate cable screen at all points can induce interference
rather than eliminating it.
CABLING BEST PRACTICE
Our best practice policy is to terminate to a wall plate at either end and then use solid core patch cables (usually
it is better to make your own than use pre-made) between the patch panel and the matrix and the wall plate and
HDBaseT receiver.
HDBaseT WITH PATCH PANELS AND WALL PLATES
If the patch panels are terminated correctly, there is minimal loss of distance. The use of wall plates and patch
panels, however, has the potential to cause increased resistance on the cable if not done correctly, introducing
pinch points for signal transmission, and could reduce advertised transmission lengths.
InsteadofusingRJ45wallplates,youcanusebrushplatestomaintaintheneatnish.
CONNECTION TERMINATION
Terminate the cabling using RJ45 connectors to the 568B wiring standard. (See diagram)
IMPORTANT
Please note that local building regulations may apply to the installation of cabling in
properties. It is important to check building regulations to guarantee that you are in
accordance with the laws of your territory.
2 3
IN THE BOX
neo:4 Professional Chassis
4 Button Contextual Remote Control
5x IR Transmitter
5x IR Receiver
4x PoH 70m Class B HDBaseT Receivers
Rack Mounting Kit
48V Desktop Power Supply
UK Mains Cable

4 5
CONNECTING RACK EARS
Thesuppliedrackearscanbettedtothefrontorrearofthechassis.Ensurethematrixissecurelyttedtothe
rack using 4 rack nut/bolts. The matrix requires 1U of rack space, plus some additional shelving to secure the
power supply too.
CONNECT TO THE WEB INTERFACE
To setup neo you need to use the built in web interface. This can be accessed from any locally connected device via
Wi-Fioraxedwireconnection.
You can access the neo web interface from a mobile, tablet, laptop or desktop PC. It is designed to work on Internet
Explorer 10, Microsoft Edge, Firefox, Google Chrome and Safari.
GOTOMYMATRIX.COM
You can easily access the neo web interface by visiting www.gotomymatrix.com into any web browser, on any
device, this will locate the matrix automatically on your local network.
USING THE WEB INTERFACE
Many of the controls in the user interface (UI) are drag and drop friendly. These drag drop actions will work on
any device.
VIDEO ROUTING
The home page of the UI displays the current routing, devices in blue are active, we have detected they are powered
up*. Select an input with a single click/press and the outputs that this input is routed to will be highlighted. Press
again the same input to restore the normal display.
To change the routing of the matrix, drag the input and drop it on the output you want to send that video to. Once
routing is successful a green success message will display. If for some reason this routing cannot be done a red
error message will be shown explaining the reason.
You can also change the routing by click on the display icon on the output and then selecting the input from the
drop down list. You do not need to click save changes, the change is immediate.
*Due to certain HDMI limitations this may not be 100% accurate at all times
IMPORTANT CONCEPTS
AND DEFINITIONS
When reading this manual we refer to devices that send video into the neo:4 Professional Matrix as source devices or
sources, examples of source devices include Blu-Ray players, Set Top Boxes, Game Consoles and Media Centres.
Devicesthatreceivevideofromthematrixarecalledsinkdevicesorsinks.ExamplesoftheseareAmpliers(AVRs)
TVs and projectors.
SETUP
neo is designed to be on and connected to an active internet connection at all times. It will operate correctly when
not connected to a network (or the internet) but certain functions will not be available.
Connect a standard Ethernet cable (while the matrix is disconnected from the mains power source) from your
router or network switch, cross over cables are not supported.
Connect your source devices into the input ports using a High Speed HDMI cable or better (not supplied). It is
recommended for future ease of use to connect devices from Input 1 to Input 4, although you can connect them in
any order you wish.
Sink devices are connected via category cable (see cabling advise at the start of this guide) from the Output port
to a receiver. You can use any HDBaseT certied PoH Class B receiver, however we recommend using the
supplied receivers where possible. Complete the connection from the receiver to the Sink device (i.e. your TV) via
a HDMI cable.
Once all connections have been made, turn the matrix on by connecting the power supply to the mains.
The power supply is an external 110Watt desktop style PSU with a C14 input connector. It is designed to operate in
all countries, you may need to use an adapter cable for your local territory that is not supplied.
ToensureatighttwiththechassisensuretheDClockingconnectorisrmlyinsertedandthethreadedbarrelis
securely tightened.
Note: There is no on/o switch on the matrix, it is designed to always be on. When connecting the power connector
to the matrix, ensure the power supply is disconnected from the mains supply.
ThefrontpanelLEDswillbothilluminatealongwiththeneologobrieyandthenthesystemwillbeginitsinitialisation
sequence. This takes approximately 20 seconds, the system is fully initialised once the System LED is solid green.
The network LED will also turn solid green if it detects an active internet connection.
If after 3 minutes and the system has not completed initialisation any other LED combination appears consult the
troubleshooting guide for further help.
Note: it is possible that a rmware update may be available the rst time you power the system, in this instance
the system may take longer to initialise. If both the system and monitoring LEDs ash orange and/or green
together very quickly the update is being applied, please wait and do not disconnect the power until this update
is complete.

6 7
RENAMING A SOURCE DEVICE
Click on the properties icon, enter a new name and click on Save Changes. Names must be 13 characters or less
and cannot be blank, start with or end with a space, certain special characters are also not allowed.
CustomnamesaredisplayedinthesourcemenuinaCECenabledTV*,updatesshouldbereectedimmediately
but you may need to restart your TV to get some updates.
*where supported.
RENAMING SINKS
Click on the display icon, enter a new name and click on Save Changes. This name is purely cosmetic and only
used within the web interface. The length restriction of 13 characters still applies.
CONFIGURING NETWORK SETTINGS
By default the matrix is set to retrieve an IP address via DHCP, you must connect the system to a router or server
thathasDHCPenabled.OnceinitiallyconguredyoucanmodifythissettingandswitchtoastaticIPaddress.
You must ensure that the new settings are correct before saving them as you will no longer be able to access the
matrix if they are incorrect. In order for the internet based functions to operate such as the cloud based monitoring
and gotomymatrix.com facility you must provide at least one valid DNS address. We recommend using the Google
Public DNS address 8.8.8.8 for Primary DNS and 8.8.4.4 for Secondary DNS
SETTING UP CEC
Consumer Electronics Control (CEC) is a built in technology within HDMI, widely supported in modern TVs, AVRs,
Blu-Ray players and Media Centres.
INTRODUCTION
neo has built in support for all CEC implementations from different vendors, where possible we have included
additionalvendorspecicsupporttomaximisecompatibility.Thatsaidimplementationvariesbetweendifferent
brands and continues to improve, certain features described in this manual may not be available on all makes and
models in your setup. If we can detect that a feature is not supported, this incompatibility will be displayed in the
web interface.
DIFFERENT BRANDS
Common brand names for CEC are, Anynet+ (Samsung), BraviaLink or BraviaSync (Sony), EasyLink (Philips),
SimpLink (LG), VieraLink (Panasonic) Kuro Link (Pioneer) CE-Link and Regza Link (Toshiba), RIHD (Onkyo)
More and more devices are using the common name “HDMI-CEC”, often it is disabled by default, and you may need
to enable it in the settings menu before continuing. (Consult the manual for your source or sink device on how to
do this)
HOW IT WORKS AND SWITCHING SOURCES
Depending on the TV you are using will depend on exactly which button you press, for example, on a Sony TV you
press the “Sync Menu” button, this brings up a menu, from here select HDMI Device selection and your source
devices are listed, if you have customised their names, these names will be listed.
The order in which they are displayed may change from time to time, there is no ability to specify the sort order of
devices in these lists. In other brands, simply pressing the “Source” button will list all of the devices alongside other
inputs (such as Network or USB media)

8 9
THIRD PARTY CONTROL DRIVERS
You can control neo via IR, Serial or our recommended method, TCP/IP. We supply drivers for common control
systems, including Control 4, AMX, Crestron, RTI and Elan. We are constantly improving our native integration
with other platforms, more information and driver downloads are available at http://monitoring.pulse-eight.com/
ACCESSING THE MATRIX WITHOUT
AN INTERNET CONNECTION
Whileneoworks best with an active internet connection itispossibletostillcongureandoperatethesystem
withoutone.Howevertocongurethesystemfromitsdefaults a local network connection is required.Normal
operation of the CEC and IR control systems does not require any network connection, but IP based API control or
Web based controlled does require a persistent network connection.
DISCOVERY TOOL
You can download a discovery tool from your monitoring portal at http://monitoring.pulse-eight.com/ this
program will run on Windows 7 or newer only, when run it will scan your network and detect the IP address of your
matrix. If multiple systems are detected it will only display the last found. So you may need to disconnect any other
systems from the network before you start.
The discovery tool will display the IP address of the matrix, you can then access the matrix by typing that IP address
into your web browsers address bar.
Itisrecommendedinthismodethatyoucongurethenetworkingtouseastaticipaddress,thisallowsforyouto
bookmark the page easily and return to the web interface easily without needing to run the discovery tool again.
THE REAR PANEL
API REFERENCE
We provide a fully documented API for neo, this is available in your monitoring portal
(http://monitoring.pulse-eight.com/). You must be logged in to access it.
If you have questions, please speak with your installer, we are not able to provide programming support directly.
TECHNICAL SPECIFICATION
MATRIX
1U 19” rack-mountable chassis with 4 HDMI inputs
4 Cat outputs and 2 mirrored HDMI outputs.
Width: 43 cm / 16.9”
Height: 4.5 cm / 1.7”
Depth: 14 cm / 5.5”
Weight: 2.05 KG / 4.5lb
POWER IR INPUTS
& OUTPUTS
ETHERNET HDMI INPUTS
HDBaseT OUTPUTS
WITH MIRROR PORTS
HDMI OUTPUTS
RECEIVERS
HDMI (340MHz)
70m / 230ft distance
4K ULTRA HD* support
Lossless HDMI video and audio
IR
CEC
Power over HDBaseT (PoH similar to PoE)
Width: 5.5 cm / 2.1”
Height: 3.8 cm / 1.1”
Depth: 10 cm / 3.9”
Weight: 0.086 KG / 0.18lb

10 11
WARRANTY INFORMATION
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
YOUR RIGHTS AND THIS LIMITED WARRANTY
ThisLimitedWarrantygivesyouspeciclegalrights.Youmayalsohaveother
legal rights that vary by state, province or jurisdiction.
The disclaimers, exclusions, and limitations of liability under this Limited
Warranty will not apply to the extent prohibited by applicable law. For a full
description of your legal rights you should refer to the laws applicable in
your jurisdiction and you may wish to contact a relevant consumer advisory
service.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Pulse-Eight Limited (“Pulse-Eight”), 8-12 Alder Hills, Poole, BH12 4AL, UK,
warrants to the owner of the enclosed product that the product contained in
this box (“Product”) will be free from defects in materials and workmanship
for a period of three years from the date of delivery following the original
purchase (the “Warranty Period”), or if this product has been professionally
installed, the warranty start date is from the date your installer purchased
the item, not your system commissioning date. Please check with your
installer for their purchase date. If the Product fails to conform to this Limited
Warranty during the Warranty Period, Pulse-Eight will, at its sole discretion,
either (a) repair or replace any defective Product or component; or (b) accept
the return of the Product and refund the money actually paid by the original
purchaser for the Product. Repair or replacement may be made with a new or
refurbished product or components, at Pulse-Eight’s sole discretion.
If the Product or a component incorporated within it is no longer available,
Pulse-Eight may replace the Product with a similar product of similar function,
at Pulse-Eight’s sole discretion. This is your sole and exclusive remedy for
breach of this Limited Warranty. Any Product that has either been repaired
or replaced under this Limited Warranty will be covered by the terms of this
Limited Warranty for the longer of ninety (90) days from the date of delivery
or the remaining Warranty Period. This Limited Warranty is transferable from
the original purchaser to subsequent owners, but the Warranty Period will
not be extended in duration or expanded in coverage for any such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satised
with this Product for any reason, you may return it in its original condition
within thirty (30) days of the original purchase and receive a full refund. If
this a professionally installed product, your must check with your installer
regarding their own returns policy.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO
CLAIM UNDER THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the owner of the
Product must (a) notify Pulse-Eight of the intention to claim by emailing
[email protected] during the Warranty Period and providing a
description of the alleged failure, and (b) comply with Pulse-Eight’s return
shipping instructions, and (c) ship the Product at owner’s cost (except where
prohibited by applicable law) to Pulse-Eight for repair or replacement. Pulse-
Eight will have no warranty obligations with respect to a returned Product if
it determines, in its reasonable discretion after examination of the returned
ProductthattheProductisanIneligibleProduct(denedbelow).Pulse-Eight
will bear all costs of return shipping to owner, except with respect to any
Ineligible Product, for which owner will bear all shipping costs.
4. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This warranty does not cover the following (collectively “Ineligible Products”):
Products marked as “sample” or sold “AS IS”; or Products that have
been subject to: (a) modications, alterations, tampering, or improper
maintenance or repairs; (b) handling, storage, installation, testing, or use not
in accordance with the Installation Guide or other instructions provided by
Pulse-Eight;(c)abuseormisuseoftheProduct;(d)breakdowns,uctuations,
or interruptions in electric power or the telecommunications network; or (e)
ActsofGod,includinglightning,re,ood,tornado,earthquake,orhurricane.
This warranty does not cover consumable parts, including batteries, unless
damage is due to defects in materials or workmanship of the Product,
or software (even if packaged or sold with the product). Pulse-Eight
recommends that you use only authorized service providers for maintenance
or repair. Unauthorized use of the Product or software can impair the
Product’s performance and may invalidate this Limited Warranty. Pulse-
Eight does not warrant that operation of the Product will be error-free or
uninterrupted or that the Product will in every case process all data correctly.
5. DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PULSE-EIGHT
DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND
CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE. TP THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
NEST LABS ALSO LIMITS THE DURATION OF ANY IMPLIED WARRANTIES
OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.
6. LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT
WILL PULSE-EIGHT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR
LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS
LIMITED WARRANTY OR THE PRODUCT, AND PULSE-EIGHT’S TOTAL
CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED
WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT
ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
7. LIMITATION OF LIABILITY
PULSE-EIGHT DISCLAIMS ALL LIABILITY OF ANY KIND OF PULSE-EIGHT’S
SUPPLIERS. THE PULSE-EIGHT ONLINE SERVICES (“SERVICES”) MAY
PROVIDE YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING
YOUR PRODUCTS PERFORMANCE AND/OR PERIPHERALS CONNECTED
TO YOUR PRODUCT (“PRODUCT PERIPHERALS”). THE TYPE OF PRODUCT
PERIPHERALS THAT MAY BE CONNECTED TO YOUR PRODUCT MAY
CHANGE FROM TIME TO TIME. WITHOUT LIMITING THE GENERALITY OF
THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED
FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE”. PULSE-EIGHT
DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT
INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE. YOU USE
ALL PRODUCT INFORMATION, THE SERVICES, AND THE PRODUCT AT
YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE
FOR (AND PULSE-EIGHT DISCLAIMS) ANY AND ALL LOSS, LIABILITY,
OR DAMAGES, INCLUDING TO YOUR HVAC SYSTEM, PLUMBING, HOME,
PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND
ALL OTHER ITEMS AND PETS IN YOUR HOME, RESULTING FROM YOUR
USE OF THE PRODUCT INFORMATION, SERVICES, OR PRODUCT.
PRODUCT INFORMATION PROVIDED BY THE SERVICES IS NOT INTENDED
AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION.
8. VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY
Some jurisdictions do not allow limitations on how long an implied warranty
lasts or exclusions/limitations on incidental or consequential damages, so
some of the limitations set out above may not apply to you
TROUBLESHOOTING
Should you encounter installation difculties or issues with device communication, the following checklist of
common issues and causes should help resolve your issues. If you still continue to experience issues, please
contact your place of purchase.
NO OR POOR PICTURE QUALITY:
•Connectedandpowered?DoublecheckallHDMI,Ethernetandpowercablesarermlyconnectedintothecorrect
ports an all devices are correctly powered.
• Cable length? Are you approaching the maximum distance of the cable (70m) if so, adjust the picture quality or
try using an additional extender kit to go further distance. Cables bundled together may cause cross talk and
further degrade signal quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded patch leads as
interconnectsbetweenthem,cansignicantlyreducesignalstrength.Usesolidcorestraightthroughconnections
wherever possible.
•Ifyoureducetheresolutionofthesourcedoyougetapicture?Ifso,thissuggestsaconictingresolutionbetween
source and display or a bandwidth capacity issue with your cable. Check all inputs and outputs share the same
resolution capabilities.
•Picture‘snow’/HD‘hoise’signiesafailuretofullyestablishasignalandcanoftenbecausedbypoorlyterminated
RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can vary,
Always use good quality leads and cables and try swapping cables that are known to be working into the solution
to see if this improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emitters should be xed rmly over infrared sensors of sources. Receivers should be attached to displays
ensuring a clear line of sight to the remote control used to operate.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is
transmitting a signal by viewing the remote handset sensor thought a digital camera/camera phone. The sensor
shouldashwhenabuttononthehandsetishelddown.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and receivers
are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals

8-12 Alder Hills | Poole | Dorset
BH12 4AL | UK
[e-mail]
pulse-eight.com