PULSEEIGHT Binary neo XMR User manual

DESIGNED FOR BINARY BY
PULSEEIGHT
b
CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inside The Box (Kit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety Precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Compatible Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IR Receiver And Transmitter Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Neo Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Monitoring Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
EDID Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
IR Blasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Linked Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Supported 4K Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Product Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

DESIGNED FOR BINARY BY
PULSEEIGHT
3
The neo:XMR Binary is a 6x8 HDMI/HDBaseT video matrix switch and the perfect product for routing multiple 4K
UHD source devices to multiple locations within your environment. Supporting HDMI 2.0 a/b, the latest HDCP 2.3
and 18Gbps bandwidth this is a must-have product in any residential multi-room control system integrating with
the latest 4K UHD media devices.
Made in partnership with Binary, the Pulse-Eight neo:XMR Video & Audio Matrix has it all - with both audio and
video inputs and video and audio outputs. Featuring 6 HDMI inputs, 6 HDBaseT Outputs and 2 HDMI outputs
alongside 8 audio output zones (with the options of Stereo L/R, Optical and Digital Coax) and 4 audio input zones
(with the option of Optical and Digital Coax). The neo:XMR Binary goes the distance, supporting up to full 4K/60,
4:4:4, 8bit or 4K/60 4:2:2, 12bit up to 100 meters (330 feet). With audio breakout, Dolby Digital compliance and
support for multiple video control methods.
INTRODUCTION
FEATURES
INSIDE THE BOX (KIT)
• Ultra HD 4K 60 4:4:4 Video Transmission (up to 600Mhz)
• Latest HDCP 2.3 Support
• 6 x HDMI Inputs
• 6 x HDBaseT Class C + DSC Outputs
• 2 x HDMI Outputs
• 8 x Audio Output Zones
• 4 x Audio Input Zones
• Audio Extract & Matrix
• HDMI ARC
• Dolby Downmix
• 12V Episode Bi-Directional IR
• IR Blasting feature
• RS232 Bi-Directional extension
• HDMI-CEC Bi-Directional Control
• Alexa Voice Control
• Responsive Web Interface
• 10/100 Ethernet for 3rd party control and connection
• 1 x neo:XMR Chassis
• 1 x Rack Mounting Kit
• 1 x Power Cord
• 6 x Phoenix Connectors
• 1 x Quick Setup Guide
neo:XMR Quick Setup Guide Power Cord Rack Mounting Kit
Phoenix Connector

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Video Resolution All 4K formats *, 1080p, 1080i, 720p, 576p, 480p @24/25/30/50/59.94/60Hz.
(* 4K resolution limited to 3840 x 2160 over HDBT)
Video Inputs 6 x HDMI
Video Outputs 6 x HDBaseT + 2 HDMI (8 switchable outputs)
HDMI Compliance HDMI 2.0
HDCP Compliance Up to 2.3
Input TMDS Signal 6Gbps per data lane (18Gbps total)
Bandwidth 18.0 Gbps
CEC Yes - Bidirectional
Extender Technology HDBaseT 2.0 (PoH compliant)
HDBaseT Connections 6
Transmission Distance 4K up to 100m (330ft)
Chroma Subsampling YCbCr4:4:4, YCbCr2:2, YCbCr4:2:0, RGB
Colorspace YUV (rec. 601, rec709, rec2020), RGB
Color Depth 8-bit, 10-bit, 12-bit
Video Features HDR10/HLG @ 60Hz and Dolby® Vision™ @ 30Hz
Audio Input Connectors 4 x digital coax, 4 x optical
Audio Output Connectors 8 x digital coax, 8 x optical, 8 x analog (stereo)
Stereo Outputs Yes - with Dolby Downmix support
IR Inputs to Room Yes
IR Outputs to Source Yes
IR Receivers Supports Episode IR Receivers (not included)
IR Flashers Supports Episode IR Flashers (not included)
Ethernet Ports 1 x RJ45 (control and extension)
Available On Internet Yes, thru the Pulse-Eight's Remote Monitoring Portal
RS-232 Ports 6 x mini-phoenix (3pin)
LED Indicators Front - 3 LEDs (System Health , Network, Cloud Monitoring)
Back - Various (port and signal connectivity status)
Operating Humidity 5 to 90% RH (no condensation)
Operating Temperature 0 to +35°C (32 to +95°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Power Input IEC C14 socket
Power Rating 100-240V, 4.0/2.0A, 50/60Hz
Surge Protection AC Input : IEC61000-4-5 (class 3).
Rack Spacing 3U
Certications UKCA, CE, FCC (SDoC), RoHS
ESD Protection Human Body Model: 15kV air, 8kV contact
Included Accessories Rack mounting accessories, Terminal blocks (3-pin socket), Power cable.
Drivers Control 4. Others available – please enquire.
Dimensions (W x H x D) 17.32" x 12.44" x 5.20"
Weight 10.45 lb
Box Dimensions 22.83" x 14.72" x 7.01"
SPECIFICATIONS

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SAFETY PRECAUTION
Please read the instructions before attempting to install or operate this equipment.
Please keep the following in mind as you unpack and install this equipment:
• The “Designed for BINARY” edition of this matrix operates natively at 12V IR signal, making it compatible with
Episode IR Receivers and Flashers. This matrix is not compatible with 5V IR receivers and ashers so extra
precaution should be taken to avoid irreparable damage to the product. Please see IR Receiver and IR Flasher
under the Compatible Devices section. Always follow basic safety precautions to reduce the risk of re, electrical
shock, and injury.
• To prevent re or shock hazards, do not expose the unit to rain, or moisture or install this product near water.
• Never spill liquid of any kind on or into this product.
• Where possible, install the matrix towards the top of the rack to avoid the unit overheating.
• Only use the supplied IEC cable.
• Never push any objects into this product through any openings or empty slots in the unit as you may damage
parts inside and/or cause an electrical shock.
• Do not allow anything to rest on the power cabling and avoid putting the weight of any kind on it.
• To protect the unit from overheating do not block any vents or openings in the unit housing that provides
ventilation. Allow sufficient space for air to circulate around the unit.
• This product is intended for use in a clean (dust-free) residential environment.
Ventilation
It’s important to keep the product well ventilated when installing this Pulse-Eight matrix.
Any electronic equipment will generate heat. A well-ventilated area helps to disperse the heat. If placed in a poorly
ventilated area, your equipment may heat up and cause irreparable damage to the circuitries.
Allowing systems to run for prolonged periods under high temperatures will break down circuitry and electrical
component. It also applies if the device is left in the path of direct sunlight or near any heat source.
Dust tends to accumulate and will disrupt the fan and electronics system. Dust particles contain various
compositions like water, oil, and other minerals or chemicals. Having them in your electronic device can sometimes
cause a signal error or degradation to the internal chips and circuitries. Because we cannot accurately predict
how or when they can aect your device, we highly recommend that you keep Pulse-Eight products not only in a
well-ventilated area but also as clean as possible.
In some cases, insects or reptiles can make nests near or inside the electronic casing. Whilst we design our
products to maximize the protection of internal electronics, please be aware that insects and reptiles can be
drawn to these types of habitats. In the unlikely event, this does happen, this will lead to poor ventilation inside
the unit, and it will be unable to disperse heat eectively.
Finally, whenever possible, do not stack audio and video matrixes together. Leave enough space in between each
unit in order to provide good airow.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

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PANEL DESCRIPTIONS
A CB
System Health LED indicates matrix health.
RED - It is powering on or fault found.
GREEN - The system is healthy.
Network LED indicates the matrix network connection.
RED - No network cable is connected.
AMBER (Flashing) - It discovers the IP address.
AMBER (Solid) - The network has the IP but cannot ping the router.
GREEN (Flashing) - The network cannot reach the internet.
GREEN (Solid) - The network is healthy.
Cloud LED indicates the matrix connection to the Pulse-Eight Cloud.
RED - It is not connected to the cloud.
GREEN - It is connected to the cloud.
A
B
C
I KJ
D E F G
L
H
M N

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IR Receiver and Transmitter Ports: Connect as required.
The IR Receiver port (green) can be used to accept and distribute IR signals from a controller using a P8-IR-
Optocable. Not required in a Control4 system.
The IR Flasher port (blue) is used to control the connected HDMI Source device (STB, Blu-Ray, etc) using
compliant Episode IR Flashers.
RS232 Phoenix Ports: Ground = Zero volts. TX is the signal coming out of the matrix (from the remote device)
RX is the signal going into a matrix (to the remote device). Note: 3.3V I/O signal level.
Audio Outputs: Analogue, Optical, and Digital Coax options for Audio Breakouts.
HDMI IR Input and IR Output connect as required.
The Input IR port (green) can be connected to receive and distribute IR signals from a connected compliant
Episode IR Receiver.
The IR Output port (blue) is used to control the local connected HDMI Sink device (TV, AVR, etc) using compliant
Episode IR Flashers.
Audio Inputs: Optical and Digital Coax options to connect audio-only Source devices.
Power Connector is used with the supplied power cord to connect the power.
HDBaseT Outputs: Connect the appropriate Cat5e or higher grade cable to each output. These cables should
then be connected to a neo Receiver at each Sink device. (TV/Amplier etc.).
HDMI Inputs: Connect the appropriate high speed HDMI cable to each input. These cables should then be
connected to the Source device. (Blu-Ray player etc.)
Reset: Factory reset - Please use only when instructed by our customer service team.
Ethernet: Connect to network - Required for connection to Web Interface, Third Party Control, and Cloud
Remote Monitoring Portal.
HDMI Outputs: Connect the appropriate high speed HDMI cable to each output. These cables should then be
directly connected to each Sink device. (TV/Amplier etc.)
COMPATIBLE DEVICE
1. A compatible IR receiver is required when wanting to accept incoming IR signals - for example, from a remote
control - to distribute and control other attached devices remotely. Compatible IR receivers are sold separately.
Episode Electronics Surface Mount Plasma/LED-Proof
IR Receiver with LED Feedback (EE-IR-RCVR-SM)
Episode Electronic Tabletop Plasma/LED-Proof IR
Sensor with LED Feedback (EE-IR-RCVR-TT)
D
F
E
J
K
L
M
N
G
I
H

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2. A compatible IR asher or transmitter is required when wanting to output (blast) an IR command to an attached
device. Compatible IR Flashers are sold separately.
3. An HDBaseT Receiver is required to interface between the neo:XMR HDBaseT outputs and an HDMI device e.g.
a monitor.
*All compatible devices are sold separately and are available from Snap One.
Episode Electronics IR Flasher with LED
Feedback (IRF-1)
neo:Ultra Receiver (P8-HDBT2-U-RX-S)
Episode Electronics IR Flasher with LED
Feedback (IRF-2)
neo:UltraSR Receiver (P8-HDBT2-L-RX-S)
IR Activity Indicator - The LED will ash green when an IR signal is being received or transmitted.
IR Flasher (TX) - The IR Flasher port (blue) is used to control the connected HDMI Sink device (TV) using
compliant Episode IR Flashers.
IR Receiver (RX) - The IR Receiver port (green) can used to distribute IR signals back to the matrix when
connecting a compliant Epirode IR Receiver.
HDBaseT Input - Connect the appropriate category cable (Cat6 or higher recommended) to the each input of
the receiver; these cables should then be connected to one of the HDBaseT outputs on the matrix. The LEDs
will illuminate to indicate a link (amber LED) and power (green LED) is being received.
HDMI Output - Connect the appropriate high speed HDMI cable to this port and connect to the sink device.
RS232 - Connect via 3-pin phoenix connector for RS232 passthrough.
Ethernet - Optional connections for using ethernet passthrough.
A
B
C
D
E
F
G

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INSTALLATION
Installing In A Rack
1. Attach the rack ears to the front sides of the matrix using the provided screws.
2. Install into the rack and connect cabling according to the mode of operation – as described below.
WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of the
matrix, especially on the ventilation openings on the side of the product enclosure.
!
1. Connect HDMI cables from your video sources (e.g. Blu-Ray player) to the HDMI inputs of the matrix.
2. If required, connect the compatible IR Flasher (Emitter/Transmitter) cable to the ‘Flasher’ port (blue) on the matrix
and the IR bud placed over the source device’s IR window.
1. Connect the appropriate category cable (Cat6 or higher recommended) to each HDBaseT output ports that
you require.
2. Complete the connection by attaching the other end of the Cat cable to a supplied neo Receiver’s ‘HDBaseT In’
port. The neo Receiver should be situated at the output end (i.e. next to the TV).
Note: It is recommended, for ease of setup, to connect devices from Input 1 to Input 6 first.
Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 6 first.
Note: Use only neo:Ultra Receiver (P8-HDBT2-U-RX-S) or neo:UltraSR Receiver (P8-HDBT2-L-RX-S)
Connecting The Inputs
Connecting The HDBaseT Outputs

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3. Connect HDMI Out on the neo Receiver to the sink device (i.e. TV) using a high-speed HDMI cable.
4. If required, connect the IR Receiver to the neo Receiver’s ‘IR Receiver’ port (green) - and place the IR bud on the
underside of the sink device (i.e. TV).
5. If required, connect the compatible IR Flasher (Emitter/Transmitter) cable to the ‘IR Flasher’ port (blue) on the neo
Receiver with the IR bud placed over the sink device’s IR window.
For Output ports 7 and 8, connect sink devices (e.g. TVs) directly via high speed HDMI cables.
The neo:XMR features 4 zones of independent audio inputs. Connect your audio source device directly to either
the digital coax or optical ports (Inputs 7-10).
Note: Can also be used in conjunction with a Pulse-Eight neo HDMI Extender Set (sold separately) for reaching further
distances.
Note: The audio outputs allow matrixing in Sink Mode, please refer to Web Interface Setup to find out more.
Connecting The HDMI Outputs
Connecting The Audio Inputs
WARNING: Please make sure to use a compatible 12 V IR receiver/transmitter on this product. Please refer to
IR Receiver and IR Flasher in the Compatible Devices section.
!

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If you wish to use the audio outputs from the matrix, please connect cables to the relevant output. There are
8 output zones, where each zone features Analogue (stereo), Optical and Digital Coax options that can work
simultaneously.
There are two audio modes of operation: Source Mode and Sink Mode.
By default, when you rst install the matrix, the unit is set to Sink Mode in passive.
IMPORTANT: The matrix needs to be set to Sink mode or Source mode according to the installation’s
requirement, and wired accordingly. Please ensure that you set up the matrix to the correct audio mode in
the Audio Control tab of the WebUI.
Connecting The Audio Outputs
Sink Mode is the preferred method when setting up the neo:XMR Binary in an installation that does not have
a dedicated audio matrix switch.
Sink mode allows for audio routing from any input to any of the audio output zones, which by default is
intended to match the video routing.
There are two sub-modes of operation for each output zone:
• Passive mode is a xed line-level output. It is recommended when connecting to an amplier with its own
volume control and other DSP functionality. Passive mode does not support HDMI-ARC.
• Active mode will activate the following features for that output zone:
• Volume control of the stereo outputs
• Audio delay of the stereo outputs
• ARC (HDMI). When feature is enabled, the matrix will automatically manage when audio is coming
directly from the TV, over the HDMI Audio Return Channel (ARC), and output over the respective audio
zone output.
This sub-mode is recommended when connected to an audio amplier without independent volume control.
Source Mode is generally used in larger installations where the input audio is being fed directly to one or more
dedicated audio matrices (e.g. ProAudio switch).
In this mode, the audio outputs zones A to F are locked to HDMI inputs 1 to 6 respectively, and with audio
output zones G and H linked to audio inputs 7 and 8.
Digital audio inputs 9 and 10 are not operational in Source mode.
SINK MODE VS SOURCE MODE

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4. Once initialization has been completed, the System Health, Network and Cloud LEDs should all appear ON (green).
5. Check the LED status on the attached neo Receivers to ensure correct installation and connection. See LED Status
in Troubleshooting section.
It is necessary to connect a standard Ethernet cable (Category 5e/6/7) from the matrix’s ‘Ethernet’ port to your
router or network switch. Crossover cables are not supported.
Note: A network connection is required for supporting full control/remote monitoring features of the product.
1. Insert the supplied power cord and plug into the AC mains.
2. Turn ON the power switch.
3. As it powers ON, the front panel LEDs (System Health, Network, Cloud) will illuminate momentarily before it begins
its initialization sequence.
Note: The initialization process takes between 20 seconds and up to 2 minutes. However, it is possible that a firmware
update may be available the first time the unit is powered ON - in this instance the matrix may take longer to initialize.
If both the System Health and Network LEDs flash (orange/green) quickly together then a firmware update is being
applied. Please wait and do not disconnect the power until this update has completed.
Note: The Green LED of the HDBaseT port (RJ45) on the neo Receiver should illuminate when there is power to the device
– i.e. it is receiving PoH/PoE.
Connecting To The Network
Turning On The Matrix

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This section is only required when utilizing IR ashers or Receivers in your installation.
1. The IR ports above the HDBaseT outputs work as follows:
• RECEIVER port (green) is a 3.5mm stereo socket that accepts an IR input signal coming into the matrix
intended to be sent to another room over the HDBT output below. It extends the IR signal from the
matrix to the attached neo Receiver’s IR-Flasher port.
You can connect these ports either with an Episode IR Receiver or directly to a 3rd party Control system
processor/controller.
• FLASHER port (blue) is a 3.5mm mono socket output designed to attach an Episode IR Flasher to control
the Source (Bluray, STB, etc) connected to the HDMI input below. The original IR signal can come from any
of the following:
• “IP to IR Blasting” feature, exclusive to Control4, allows for an IP command to be converted to IR signal
intended for the attached source. See more information on the “IR Blasting” section.
• Any IR signal received by an attached neo Receiver will be routed back to the corresponding ‘IR FLASHER’
port, according to the video routing to that HDBT output – e.g. if the matrix is routing video from HDMI In
#2 on to HDBT out # 5, then the any IR signal received by the neo Receiver attached to HDBT port #5 will
be routed and blasted out the matrix’s IR FLASHER port #2
2. The IR ports above the HDMI outputs are a little dierent, which is why they are labeled dierently:
• INPUT port (green) is only required when using an external HDBaseT extender. It is designed to receive
the incoming IR signal from the HDBaseT set connected to the HDMI output. The IR signal will then
be routed to the corresponding ‘IR FLASHER’ port on the matrix according to the video routing.
• OUTPUT port (blue) supports “IP to IR Blasting” feature, exclusive to Control4, to control the display connected
to that HDMI output.
IMPORTANT: Please ensure the 12 V DC for the ‘IR Receiver’ ‘port is disabled (see web interface section)
before connecting directly to any external controller!
Note: If a display is connected locally (i.e. there is no HDBaseT extender set connected to HDMI output) then this IR
INPUT port should generally not be required in an installation.
Note: The OUTPUT port is only required when there is a display connected locally that we want to control over IR
signals.
IR RECEIVER AND TRANSMITTER PORTS

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WIRING GUIDELINES
Source Mode
Sink Mode
This is an example of a wiring diagram of the neo:XMR Binary with a dedicated audio matrix switch (e.g. ProAudio1632)
and an amplier (e.g. ProAmp8).
This is an example of a wiring diagram of the neo:XMR without an external Audio Matrix Switch.

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NEO WEB INTERFACE
The front page of the web interface features a user-friendly drag and drop display showing all available inputs and
outputs. The following steps instruct how to access and customise this for the end-user.
Accessing The Admin Area
When setting up the neo:XMR Binary matrix, it is important that the installer can access the admin menu on the
Web Interface to congure the matrix according to the installation’s requirements.
The Web Interface can be accessed using a computer connected to the same router/network as the matrix and
by visiting www.gotomymatrix.com in your web browser. Navigate to the Cloud Connection tab (on the left-hand
side) and then click on ‘[Admin]’ link at the foot of the page. Insert your password to log in and access all options.
Note: The default password is “admin”. It is recommended that this is changed to a unique and memorable password
once setup has been completed.

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Link The Installer Account
On the Cloud Connection page, insert your Pulse-Eight Installer ID (4-digit) into the box and save changes - this will
enable the matrix to be linked to your monitoring account.
Once you have entered your Installer ID, you will be able to gain access to the Cloud Monitoring Service to monitor
all of your Pulse-Eight installations remotely in one place.
For more information, refer to the “Accessing the Monitoring Portal” section in this manual.
Note: If you do not already have an Installer Id then you will need to register for a new account. Please contact your
Snap One representative or visit monitoring.pulse-eight.com/Account/Register.
Input and Output Options Setup
To access the Input and Output Setup options, click on the symbol for changing the selected Input settings
and the symbol for changing the selected output settings.

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Input Setup Options
Name: Change the name of the selected input. This name will be displayed on the source list on the display device
(TV) menu.
Control Method: Change the control method for the supported Set Top Box. They are:
• CEC (default control)
• Sky UK
• TiVo/Virgin
• Kodi
• Dish
• DirecTV
If using IR blasting to control attached sources, then leave the control method as CEC (default)
Hidden: Turn on to hide the selected input from the end user’s web interface.
EDID Profile: Drop down menu to select an alternative EDID prole for the selected Input. See the EDID
Management section of this manual for more information.
EDID Details: This will bring up a page detailing the current EDID information for the selected Input.
Enable IR 12V: Turn on will enable a 12V DC voltage on the IR Receiver port (green) required to power a connected
compliant Episode IR Receiver.
Note: The listed Set Top Boxes (i.e Sky/Virgin/TiVo/Kodi/Dish/DirectTV) can be controlled automatically by the matrix
over IP. You will need to enter the IP address of the STB.
The matrix will need to reboot for the changes to take eect and for the control to work.
IMPORTANT: Please ensure the 12V DC is disabled by default as it could potentially damage to connection
on the IR ports on the matrix.
This toggle switch should only be enabled when a compliant Episode IR Receiver is connected.

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Output Setup Options
Name: Change the name of the selected output.
Video From: A dropdown list showing the source the output is currently displaying.
Mirror: Select an output from the list for the video to mirror another display (selected output).
EDID Details: This will bring up a page detailing the EDID information of the HDMI Sink (display) connected to that
output.
Hidden: The toggle switch can be turned on to hide the selected output from the end user’s web interface.
Source Filtering: Toggle switches to select which inputs can be routed to the selected output display.
Link Status: Indicates if the HDBT link is active.
Remote Module Details: This will display a popup providing details on the attached neo Receiver.
Link Quality: Indicated the quality of the link. Click the icon to view Link Quality Test Tool.
Cable Length: Indicates the approximate length of the CAT cable inserted into the output. This is an estimate
based on the cable’s performance and may not be accurate.
Linked Device: This allows you to link this device with other Pulse-Eight products (e.g. ProAudio and/or ProAmp8)
in the same network and installation.
Note: Ensure that after any changes you click the ‘Save Changes’ button.

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System Health
IR Noise Test
Under the System Health tab, information about the hardware’s performance is displayed. The colour coded
boxes will indicate if it is performing correctly along with the reading of the internal temperature sensor that will
indicate if the system is overheating.
Under the System Health tab, you will also nd Advanced Diagnostics that will perform detailed tests on specic
areas of your installation to identify potential faults.
The IR Noise Test will check to see if any unwanted IR noise is being received over a sustained period of time for
each port. Failing this test would indicate that the IR receiver on its video output zone (neo receiver) is picking up
noise in its environment.
Example of failure message:
The IR receiver connected to this port is occasionally picking up stray IR messages, this may occasionally interrupt IR
communication to the connected source device and/or control system. If you repeat this test and it remains in this state,
we recommend relocating the IR emitter.

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HDBaseT Link Quality Test
The HDBaseT Link Quality Test will check the HDBaseT link is stable over a sustained period of time. There are two
drop down menus, the rst is the output you are testing, the second is the type of test you are doing.
The Mean Square Error test is the ratio (in dB) of the signal power in relation to the originally transmitted signal
vs the received and it is an analogue measurement. This reading is directly aected by kinks, termination & other
cable issues. Each Channel has a colour that represents the same colour in the twisted pair in the Cat cable. All
four of these Channels should each be below the -15dB line. Otherwise, the cable quality will be marked as “Poor”.
Also, all four of these Channels should be within 3dB’s of each other, for example, -21dB. -20dB. -21dB & -19dB.
Otherwise, the cable quality will be marked as “Poor”.
The Channel Errors test is a measurement of the number of digital errors on the channel, such as packet loss
and bit errors. Each Channel has a colour that represents the same colour as the twisted pair in the Cat cable.
All four of these Channels should be below the 40-line. Otherwise, the cable quality will be marked as “Poor”.
Also, all four of these Channels should be within 3 of each other, for example, 35. 36. 35. 34. Otherwise, the cable
quality will be marked as “Poor”.
It is also possible to check the link quality remotely by logging into your installer account at monitoring.pulse-
eight.com
Note: If any of the above criteria is broken at any time but it then recovers to normal, this can still indicate an issue
in the cabling so the matrix will remember this information and will continue to mark the cable as “Poor”. This can
explain if your cables look to meet the MSE test criteria but are still marked as “Poor” then it is likely to be caused by
a momentary “bad spike” (reading below MSE criteria) happening in the past.
Note: If any of the above criteria is broken at any time for any of the channels but it then recovers to normal, this can
still indicate an issue in the cabling so the matrix will remember this information and will continue to mark the cable
as “Poor”. This can explain if your cables look to meet the Channel Error test criteria but are still marked as “Poor”
then it is likely to be caused by a momentary “bad reading” (below Channel Error criteria) happening in the past.