
5
QUICK REFERENCE GUIDE - CONTEXT SENSITIVE 4 BUTTON IR REMOTE
TROUBLESHOOTING
Should you encounter installation difficulties or issues with device communication, the following checklist of
common issues and causes should help resolve your issues. If you still continue to experience issues, please
contact your local representative for further assistance.
Not Receiving Signal
1. Reseat the IR Receiver from the video matrix.
2. Run the IR test in the web UI to ensure that no other factors are interfering with the signal (should let the test
run and make sure IR input are not registered as red - Fig 1).
3. Alternatively, try observing the web UI under Routing Control to see the IR activity (each input box will highlight
when receiving any IR signal - Fig 2).
4. If there are no blinks, try another IR input slot on the video matrix.
5. If there is still no response, replace the CR2025 battery.
6. Repeat Step 3 to 4. If there is still no response, please contact Pulse-Eight representative or your Installer.
Note: Most of the tests can only be done on the Pulse-Eight video matrixes web UI. If a Pulse-Eight video matrix is
connected to your network, you can access them via gotomymatrix.com, then Cloud Connection, and then Admin.
To access most of the features, you need to log in as the administrator.
Figure 1: IR Test page in the neo:4Pro video matrix web interface. Please keep in mind that this is
an example web UI for neo:4Pro. If you use another series of Pulse-Eight neo video matrix series,
the interface may be slightly dierent.
Figure 2: In neo:4Pro, IR slots are highlighted when an input is registered.