
4
TROUBLE THINGS TO CHECK TROUBLESHOOTING
Hot water is not hot Is the power supply unplugged? Insert the plug into a grounded outlet.
Is the hot water lamp o? Turn on the hot water switch on the back of
the unit.
Is there no water in the tank? Wait until the tank is lled with water.
Did you dispense a lot of water continuously?
The temperature may get low if you
continuously dispense hot water. Wait about
20 minutes.
Cold water is not cold Is the power supply unplugged? Insert the plug into a grounded outlet.
Is the cold water lamp o? Turn on the cold water switch on the back of
the unit.
Is there no water in the tank? Wait until the tank is lled with water.
Did you dispense a lot of water continuously?
The temperature may go up if you
continuously dispense cold water. Wait about
an hour.
Noise Do you hear liquid owing when the
compressor is operating?
This is not a problem — it is the sound of
refrigerant owing.
Do you hear harsh beating sounds from
inside the unit?
This is not a problem — it is due to a
temperature change as the compressor
operates and stops.
Do you hear a light tapping noise when
water is dispensed?
This is not a problem — it is the sound of the
valve working.
TROUBLESHOOTING
DISCLAIMERS
IMPORTANT: The customer acknowledges that water, like other liquids, can cause damage to surfaces.
The customer takes full responsibility for placing the dispenser within a residence or business and
acknowledges that failure to address drips, leaks or spillages is at the customer’s risk.
©2020 DS Services of America, Inc., dba Primo Water North America
WARNING: The Limited 1-Year Warranty and Underwriters’ Laboratory and CE listings for the dispensers
are invalidated if any alterations, modications, or use or misuse in combination with any other machines
or devices is deemed to be the source of any claim. See warranty document for complete terms and
conditions. DS Services of America, Inc. accepts no liability (including for bodily injury) resulting from any
alterations, misuse, neglect, accidents, improper installations or repairs. The appliance is not intended
for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge without supervision by a person responsible for their safety.