the warranty period. Repair or installation at the owner’s location is not included in warranty.
During the warranty period, manufacturer will pay all outbound ground freight charges to the
owner’s location. Special handling or shipping charges must be assumed by the owner. The
manufacturer will not be liable for any consequential damages as a result of defects in material
or workmanship. Any written or implied warranty of this product is strictly limited to the refund of
the cost of goods purchased. Damage due to negligence, accidents, electrical overload, misuse,
abuse, vandalism, or an act of God, is not covered by this warranty. Any alteration of the
product after manufacture voids the warranty in its entirety.
Unpacking the Printer / Shipping Damage
You should always immediately unpack and inspect to see if the printer is damaged; when a
product is returned to the owner after service or as new purchase, only consignee (the person
or company receiving the printer) can file a claim against the carrier for concealed damages.
Therefore you should place the printer back in its original carton along with the packing
materials. Then notify the carrier of damages and request an immediate inspection of the
package. Send a letter of intent to file a claim to the carrier within 72 hours from time of delivery.
Please also send a copy of this letter to the shipper.
Service
For service information, please contact Pyramid Technologies, Inc. for a Service Center near
you. For any items returned under warranty or for repair, complete written information including
the Serial Number and model number as well as a description of the malfunction or defects
must be submitted to the Service Center when requesting a Return Material Authorization
number (RMA number). Owner accepts full responsibility for any return without prior
authorization. The RMA number must be displayed on the exterior of the returned product
carton(s).
Installation/Mounting
The Reliance Thermal Printer has been designed to easily mount onto existing brackets in OEM
equipment. If you have special mounting needs, please contact us!
Figure 3 depicts the cutout needed in order to properly mount the Reliance in your machine.
Note: You must also ensure that your machine has enough internal clearance so that the roll of
paper does not touch anything in the machine under normal operation.
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