Pyramid Reliance User manual

INSTALLATION & OPERATION MANUAL
www.pyramidacceptors.com
Rev. B 10/25/16

Product Overview
The Pyramid Technologies, Inc. (PTI) Reliance Thermal Printers are designed for indoor and
outdoor use in the Kiosk, Amusement, Gaming, Lottery and Vending markets.
Reliance Thermal Printer Features
Thermal Paper Width 58 mm to 80 mm using Adjustable Rear Guide
203 DPI Print Quality
Built in Paper Cutter (Cutter Life Greater than 1,500,000 Cuts)
Tickets can be Printed AND cut BEFORE Presented to the Patron (This Greatly
Reduces Printer jams!)
Automatic Presenting and Retraction of Tickets
Standard USB and RS-232 Interface
Flash Memory Upgradeable via USB Port
Long Life Print Head
Automatic Paper Loading
User Customizable Text and Graphics
Fonts available for most Countries
Plug and Play Operation
Real Time Clock (RTC)
Drivers available for various Operating Systems
Pyramid Welcomes Custom Applications to fit your Needs!
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Product Specifications
Warranty: Longest Industry Warranty- 3 year, parts and labor (See Limited Warranty
Section).
Operating Voltage- 24 VDC +- 10 %
Operating Currents- Idle- 150 mA
Operating- 6 A Max (2.2 Amps at 50 % Density Rate)
Operating Temperature- 0 to 60 C, Standard Version
-20C to 60C Option Available
85 % Maximum Non-Condensing Humidity
Print Speed- Greater than 220 MM per Second
Ejection and Retraction Speed- Greater than 1000 mm per Second
Paper Detection- Paper Low (With Arm), Paper Empty and Paper Notch Detection
Print Head Life- 100 Million Pulses or 150 km (93 Miles) Paper Travel Distance (12.5% max
print density)
Cutter Life- Greater than 1,500,000 cuts
Net Weight- 1.22 Kg (2.67 lbs)
Optional Accessories
Description
Part Number
60 mm and 80 mm Paper Arm Kit with Paper Low Sensor
95WP01
80 mm Paper Arm Kit with Paper Low Sensor
95WP02
60 mm Paper Arm Kit with Paper Low Sensor
95WP03
Serial RS-232 DB9 Harness 5 inches
05WP06
Serial RS-232 DB9 Harness 5 feet
05WP07
USB Communication Harness
05AA0049
24 VDC Power Supply Kit
05WP10
2 Wire Power Harness
05WP03
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105 mm (4 ⅛”) Diameter Roll of Paper, 80mm wide x 450 ft
PWP02
To order any Reliance Thermal Printer, use the following order information:
Series
Description
REL-80
80 mm
REL-60
60 mm
REL-80-BT
Bluetooth Equipped
REL-60-BT
Bluetooth Equipped
Foreign Font Set
Please call PTI to order the Reliance with your particular country’s Font Set.
What’s in the Box
All Reliance products ship with 24VDC Power Harness, mounting screws, washers and a small
roll of paper. (If you have purchased the optional paper arm kit, the kit will be inside the box.)
Take a Tour of the Reliance Printer
Figure 1 and 2 show you the important areas of the Reliance.
Figures 1 and 2
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ID Number Description
1. Paper Arm Mounting Holes
2. Arm Sensor Plug
3. Latch to open head
4. Front Bezel
5. Paper Indicator LED
6. Adjustable Paper Guide (Set to your paper width requirements in our factory.)
7. Diagnostic Pushbutton
8. Power and Interface connections
Example Serial Number: ID  163250001
In this example, the first two digits are the year of manufacture (2016).
The week of manufacture is week 32 of 2016.
The 5 is a placeholder for Reliance Thermal Printers
The sequential production ID number is 0001.
Dimensional Drawings
For Dimensional Drawings, please visit our website at www.pyramidacceptors.com and look in
the Reliance Thermal Printer section.
Limited Warranty
Reliance Thermal Printers are warranted for a period of Three (3) Years from date of original
invoice.
This warranty extends to the original purchaser of the warranted product and each transferee
owner of the product, during the term of the warranty. During the warranty period, the
manufacturer will repair or replace (at manufacturer's option) any parts, up to and including the
complete printer, which fail to function properly because of defects in material or workmanship.
This warranty does not cover any damage related to water, vandalism, chemical or liquid spills
into the printer.
The manufacturer is not responsible for any consequential damage or performance degradation
that results from foreign objects inserted into the printer. The product to be repaired under
warranty must be delivered, inbound freight prepaid to an authorized service center. Upon
request, the owner must show proof of purchase when submitting equipment for service during
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the warranty period. Repair or installation at the owner’s location is not included in warranty.
During the warranty period, manufacturer will pay all outbound ground freight charges to the
owner’s location. Special handling or shipping charges must be assumed by the owner. The
manufacturer will not be liable for any consequential damages as a result of defects in material
or workmanship. Any written or implied warranty of this product is strictly limited to the refund of
the cost of goods purchased. Damage due to negligence, accidents, electrical overload, misuse,
abuse, vandalism, or an act of God, is not covered by this warranty. Any alteration of the
product after manufacture voids the warranty in its entirety.
Unpacking the Printer / Shipping Damage
You should always immediately unpack and inspect to see if the printer is damaged; when a
product is returned to the owner after service or as new purchase, only consignee (the person
or company receiving the printer) can file a claim against the carrier for concealed damages.
Therefore you should place the printer back in its original carton along with the packing
materials. Then notify the carrier of damages and request an immediate inspection of the
package. Send a letter of intent to file a claim to the carrier within 72 hours from time of delivery.
Please also send a copy of this letter to the shipper.
Service
For service information, please contact Pyramid Technologies, Inc. for a Service Center near
you. For any items returned under warranty or for repair, complete written information including
the Serial Number and model number as well as a description of the malfunction or defects
must be submitted to the Service Center when requesting a Return Material Authorization
number (RMA number). Owner accepts full responsibility for any return without prior
authorization. The RMA number must be displayed on the exterior of the returned product
carton(s).
Installation/Mounting
The Reliance Thermal Printer has been designed to easily mount onto existing brackets in OEM
equipment. If you have special mounting needs, please contact us!
Figure 3 depicts the cutout needed in order to properly mount the Reliance in your machine.
Note: You must also ensure that your machine has enough internal clearance so that the roll of
paper does not touch anything in the machine under normal operation.
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Figure 3
To install the printer, disconnect all power to the machine.
Mount the Reliance into your machine using the three screws (M4 - .7 x 8mm, Pan Head) and
washers that were provided to you.
Connect the Power Cable from the host machine to the printer.
If you are utilizing the 24 VDC Reliance Power Supply Kit, now is the time to install it in your
machine
Connect the interface cable (USB or RS232) from the machine to the printer.
Make sure that all wiring is properly secured in your machine.
Turn on power to your machine and follow the next step below for installing paper in the
Reliance.
If you are utilizing the Reliance Paper Arm Kit, now is the time to install it on the printer. The
instructions on how to attach this arm are in the shipping box. If not please visit this link for the
instructions:
https://pyramidacceptors.com/pdf/Reliance-Accessory-Arm-Installation-Guide.pdf
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Installing Paper
This is the method to properly install paper in the Reliance Printer. Keep in mind that you must
purchase thermal paper that is called CSO. CSO means Coated Side Out. In other words, the
outside of the roll is the side that is printed on. You can tell if you have the right paper by using
your fingernail and scratching the surface. If it turns gray then you have the right paper.
In addition, keep in mind that the paper must be inserted so that the side that is printed on is
facing upward. If you load the paper and you don’t get printed characters on it, it might be
loaded in reverse. Here is how to load the paper into the Reliance:
1. Make sure the Reliance has power.
2. Before inserting paper, open the head and look that there is no paper or dust in the
printer. (See Figure 4).
3. If there is dust or paper, refer to the maintenance and Cleaning Section on how to
properly clean the Reliance.
4. Close the Head. For proper paper insertion, the head on the Reliance must be
closed.
5. Make sure that the edge of the paper you will be inserting into the Reliance is not
wrinkled and is cut straight. In addition, if starting a new roll, make sure you unwind the
roll a few times and cut off that paper, since it could have glue on it. (See Figure 5)
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6. Push the edge of the paper into the Reliance. Gently push it until the paper stops. The
Reliance should start pulling this paper within 5 seconds. If not, pull the paper out, open
and then close the printer and then try again.
7. Once the Reliance starts pulling the paper in, let go of the paper.
8. The Reliance will then print a long ticket and present it to you. The paper should be
straight, no wrinkles and at the very end will have printed on it “Paper Loaded OK”. If so,
paper loading is complete.
9. If the ticket is damaged, wrinkled or does not print well, then the paper needs to be
removed then reinserted. If you don’t get printed characters on it. The paper might be
loaded in reverse. If there is an error, start the above procedure over again. If this
continues to be an issue, please see the troubleshooting chart in this manual.
Printing the Software Configuration and Fonts of the Printer
If you wish to verify the current software configuration of your printer, follow these steps:
1. Remove power from the printer.
2. Push and hold the Diagnostic Pushbutton at the back of the unit. Now, apply power while
holding the Pushbutton for 5 seconds
3. The Software Configurations Settings will now print out.
4. Once the Configuration Settings has been printed, pressing the button again will print all
the fonts and code pages that the printer currently has installed.
5. The printer will reset automatically in a few seconds, or you can remove power and then
apply power again to return to normal operation.
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Clearing a Paper Jam
Clearing a paper jam is simple with the Reliance. Referring to Figures 6 7, 8 and 9:
1. Open the head to the Reliance.
Figures 6 and 7
2. Remove any paper and examine the unit for dust. Look into the Presenter opening to ensure
there is no paper stuck in there.
Figure 8
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