Quadra-Fire CASTILE-MBK-B User manual

1 7021-155F November 27, 2017
NOTICE: DO NOT DISCARD THIS MANUAL
CASTILE-B PELLET APPLIANCE
Model(s):
CASTILE-MBK-B CASTILE-CSB-B
CASTILE-PMH-B
Owner’s Manual
Operation & Care
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
WARNING
If the information in these instruc-
tions is not followed exactly, a
re could result causing property
damage, personal injury, or death.
• Donotstoreorusegasolineorotheram-
mable vapors and liquids in the vicinity of
this or any other appliance.
• Donotoverre-Ifapplianceorchimney
connectorglows,youareoverring.Over
ringwillvoidyourwarranty.
• Comply with all minimum clearances to
combustiblesasspecied.Failureto
complymaycausehousere.
HOT SURFACES!
Glass and other surfaces are hot
during operation AND cool down.
Hot glass will cause burns.
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures
• High temperatures may ignite clothing or other
ammable materials.
• Keep clothing, furniture, draperies and other ammable
materials away.
WARNING
CAUTION
Tested and approved for wood pellets and shelled
corn only. Burning of any other type of fuel voids your
warranty.
NOTE
To obtain a French translation of this manual, please contact
yourdealerorvisitwww.quadrare.com
Pour obtenir une traduction française de ce manuel, s’il vous
plaîtcontactervotrerevendeurouvisitezwww.quadrare.com
CAUTION
Check building codes prior to installation.
• InstallationMUSTcomplywithlocal,regional,stateandna-
tional codes and regulations.
• Consultlocalbuilding,reofcialsorauthoritieshavingjuris-
diction about restrictions, installation inspection, and permits.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.

2 7021-155F November 27, 2017
CASTILE FREESTANDING
Report / Rapport:
061-S-77d-6.2
DO NOT REMOVE THIS LABEL /NE PAS ENLEVER L'ETIQUETTE
Made in U.S.A. of US and imported parts.
Fabriqué aux États-Unis-d'Amérique par des pièces
d'origine américaine et pièces importées.
7021-150E
JAN JUNFEB MAR APR MAY
JUL DECAUG SEP OCT NOV
2015 2016 2017
U.S. ENVIRONMENTAL PROTECTION AGENCY
Certified to comply with 2015 particulate emissions standards at 1.8 G/HR EPA Method 28 &
5G. Not approved for sale after May 15,2020.
This wood heater needs periodic and repair for proper operation. Consult the owner’s manual
for further information. It is against federal regulations to operate this wood heater in a
manner inconsistent with the operation instructions in the owner’s manual
CAUTION: HOT WHILE IN OPERATION DO NOT TOUCH, KEEP CHILDREN,
CLOTHING AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS. SEE
NAMEPLATE AND INSTRUCTIONS. Operate this unit only with fuel hopper lid closed.
Failure to do so may result in emissions of products of combustion from the hopper
under certain conditions. Maintain hopper seal in good condition. Do not over fill the
hopper.
ATTENTION : CHAUD LORS DE L'OPÉRATION. NE PAS TOUCHER. GARDEZ LES ENFANTS ET LES VÊTEMENTS
LOIN DE L'ESPACE DÉSIGNÉ DE L'INSTALLATION. LE CONTACT PEUT CAUSER DES BRÛLURES À LA PEAU. VOIR
L'ÉTIQUETTE ET LES INSTRUCTIONS.
Opérez cet appareil uniquement avec le couvercle de la trémie fermé. Le défaut de ne pas
suivre les instructions peut résulter, sous certaines conditions, en une combustion des émissions des produits venant de la trémie. Ne
pas remplir la trémie trop pleine.
7014-197C
HEARTH & HOME TECHNOLOGIES
13-1923
007014
7021-131D
Report / Rapport
061-S-77d-6.2
A. Sample of Serial Number / Safety Label
LOCATION:BackofAppliance
Serial No.
Mfg.Date
SAMPLE
Test Lab &
Report No.
Model
Name
NOTE: Clearances may only be reduced by means
approved by the regulatory authority having jurisdiction
and Welcome to the Quadra-Fire Family!

November 27, 2017 7021-155F 3
CASTILE FREESTANDING
TABLE OF CONTENTS
Safety Alert Key:
• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.
• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.
• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
• NOTICE:Indicatespracticeswhichmaycausedamagetotheapplianceortoproperty.
A. Sample of Serial Number / Safety Label............................2
B. Warranty Policy..................................................................4
1 Listing and Code Approvals ............. 6
A.ApplianceCertication ......................................................6
B.BTU&EfciencySpecications........................................6
C.GlassSpecications .........................................................6
D. Electrical Rating................................................................6
E.MobileHomeApproved .................................................... 6
2 Operating Instructions ...................... 7
A. Fire Safety .........................................................................7
B. Non-CombustibleMaterials ..............................................7
C.CombustibleMaterials.......................................................7
D.FuelMaterialandFuelStorage ........................................7
E. GeneralOperatingInformation .........................................8
F. Before Your First Fire ........................................................8
G. Starting Your First Fire .....................................................8
H.FireCharacteristics...........................................................9
I.FeedRateAdjustmentInstructions ....................................9
J. IgnitionCycles...................................................................9
K. Clear Space......................................................................10
L. Frequently Asked Questions .............................................10
3 Maintenance and Service.................11
A. Proper Shutdown Procedure ............................................11
B.QuickReferenceMaintenanceChart................................11
C.GeneralMaintenanceandCleaning.................................12
D.HighAshFuelContentMaintenance .................................14
E. Soot or Creosote Fire ........................................................15
F.ThermostatBatteryInstallation,ReplacementandOpera-
tion..............................................................................................15
4 Troubleshooting Guide.................... 16
5 Service Parts Replacement............. 19
A. Glass Replacement - Door Assembly...............................19
B.IgniterReplacement..........................................................19
C. Blower Replacement ........................................................20
D.Bafe&BrickSetRemoval ..............................................21
6 Reference Materials......................... 22
A. Component Functions .......................................................22
B. Component Locations........................................................24
C.ServiceandMaintenanceLog...........................................25
D. Exploded Drawings............................................................26
E. Service Parts .....................................................................27

4 7021-155F November 27, 2017
CASTILE FREESTANDING
B. Warranty Policy
slenapyrotcarferdedloMX
4021-645H 10/15 Page 1 of 2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-
nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
See conditions, exclusions, and limitations on next page.
PartsLabor Gas WoodPelletEPA
Wood
CoalElectricVenting
XXXXX X X
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
XXXIgniters, electronic components
,
and glass
srewolbdellatsni-yrotcaFXXXXX
stopnrubdnastoperiFX
selffabdnasgnitsaCXXraey1sraey5
7 years 3 years XXXManifold tubes,
HHT chimney and termination
10
years
yrotcarferdnasgol,srenruBXraey1
Limited
Lifetime
dnaxoberiFXXXXXsraey3 heat exchanger
XXXXX X X All replacement parts
beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
1 Year
Components Covered
3 years
2 years
90 Days
XIgnition Modules

November 27, 2017 7021-155F 5
CASTILE FREESTANDING
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.
4021-645H 10/15 Page 2 of 2

6 7021-155F November 27, 2017
CASTILE FREESTANDING
Model Castile Pellet Appliance
Laboratory OMNITestLaboratories,Inc.
Report No. 061-S-77d-6.2
Type Solid Fuel Room Appliance/Pellet Fuel
Burning Type
Standard ASTME1509-04,ULCS627-00and
ULC/ORD-C1482-M1990RoomAppli-
ancePelletFuelBurningtypeand(UM)
84-HUD,MobileHomeApproved.
FCC Complies with Part 15 of FCC Rules.
Operationissubjecttothefollowing
twoconditions:(1)thisdevicemaynot
causeharmfulinterference,and(2)this
device must accept any interference
received, including interference that may
cause undesired operation.
1 Listing and Code Approvals
A. Appliance Certication
NOTE:Hearth&HomeTechnologies,manufacturerof
this appliance, reserves the right to alter its products, their
specicationsand/orpricewithoutnotice.
Improper installation, adjustment, alteration, service or
maintenancecancauseinjuryorpropertydamage.
Forassistanceoradditionalinformation,consultaqualied
installer, service agency or your dealer.
Quadra-FireisaregisteredtrademarkofHearth&Home
Technologies.
• Installationanduseofanydamagedappliance.
• Modicationoftheappliance.
• Installation other than as instructed by Hearth & Home
Technologies.
• Installationand/oruseofanycomponentpartnotapprovedby
Hearth&HomeTechnologies.
• Operatingappliancewithoutfullyassemblingallcomponents.
• Operating appliance without legs attached (if supplied with
appliance).
• DoNOTOverre-Ifapplianceorchimneyconnectorglows,
youareoverring.
Anysuchactionthatmaycausearehazard.
WARNING
Fire Risk.
Hearth&HomeTechnologiesdisclaimsany
responsibility for, and the warranty will be voided by,
thefollowingactions:
B. BTU & Efciency Specications
C. Glass Specications
This appliance is equipped with 5mm ceramic glass.
Replace glass only with 5mm ceramic glass. Please con-
tact your dealer for replacement glass.
D. Electrical Rating
115VAC,60Hz,Start5Amps,Run1.25Amps
E. Mobile Home Approved
• This appliance is approved for mobile home installa-
tions when not installed in a sleeping room and when
an outside combustion air inlet is provided.
• Thestructuralintegrityofthemobilehomeoor,ceil-
ing, and walls must be maintained.
• The appliance must be properly grounded to the
frame of the mobile home and use only Listed pellet
vent Class “L” or “PL” connector pipe.
• OutsideAirKit,partOAK-ACCmustbeinstalledina
mobile home installation.
NOTICE: Thisinstallationmustconformwithlocalcodes.In
the absence of local codes you must comply with the ASTM
E1509-04, ULC S627-00, (UM) 84-HUD and ULC/ORD-
C-1482.
EPACertication#: 940-14
EPACertiedEmissions: 1.8 grams per hour
*LHVTestedEfciency: N/A
**HHVTestedEfciency: N/A
***EPABTUOutput: 8,500 to 28,200 / hr.
****BTUInput: 11,600 to 38,700 / hr.
VentSize: 3 or 4 inches, L or PL
HopperCapacity: 45 lbs.
Fuel Wood Pellets
*WeightedaverageLHVefciencyusingdatacollectedduring
EPA emissions test.
**WeightedaverageHHVefciencyusingdatacollectedduring
EPA emissions test.
***ArangeofBTUoutputsbasedonEPADefaultEfciencyand
the burn rates from the low and high EPA tests.
****Based on the maximum feed rate per hour multiplied by
approximately 8600 BTU’s which is the average BTU’s from a
pound of pellets.
The Quadra-Fire Castile Pellet Appliance meets the U.S.
Environmental Protection Agency’s emission limits for pellet
appliancessoldafterMay15,2015.
This pellet appliance needs periodic inspection and repair for
properoperation.Itisagainstfederalregulationstooperate
this pellet appliance in a manner inconsistent with operating
instructions in this manual.

November 27, 2017 7021-155F 7
CASTILE FREESTANDING
User Guide
2 Operating Instructions
A. Fire Safety
To provide reasonable re safety, the following should be
givenseriousconsideration:
• InstallatleastonesmokedetectorandCO monitor on each
oorofyourhome.
• Locate detectors away from the heating appliance and close
to the sleeping areas.
• Follow the detector’s manufacturer’s placement and
installation instructions and maintain regularly.
• ConvenientlylocateaClassAreextinguishertocontend
withsmallres.
• Intheeventofahopperre:
• Evacuate the house immediately.
• Notifyredepartment.
B. Non-Combustible Materials
Materialwhichwillnotigniteandburn,composedofany
combinationofthefollowing:
- Steel - Plaster - Glass - Tile
-Brick -Iron -Slate -Concrete
MaterialsreportedaspassingASTM E 136, Standard
Test Method for Behavior of Metals, in a Vertical Tube
Furnace of 750° C.
C. Combustible Materials
Materialmadeof/orsurfacedwithanyofthefollowing
materials:
-CompressedPaper-Wood-Plywood/OSB
-SheetRock(drywall)-Plastic-PlantFibers
Anymaterialthatcanigniteandburn:ameproofedornot,
plastered or non-plastered.
D. Fuel Material and Fuel Storage
Pelletfuelqualitycangreatlyuctuate.This appliance has
been designed to burn a wide variety of fuels, giving you the
choice to use the fuel that is most economical in your region.
Hearth&HomeTechnologiesstronglyrecommendsonlyusing
PelletFuelInstitute(PFI)certiedfuel.
FuelMaterial
• Madefromsawdustorwoodby-products
• Depending on the source material it may have a high or
low ash content.
HigherAshContentMaterial
• Hardwoodswithahighmineralcontent
• Fuel that contains bark
• Standard grade pellets, high ash pellets,
LowerAshContentMaterial
• Softwoods
• Fuels with low mineral content
• Premium grade pellets
LowerAshContentMaterial
• Moisturecontentmustbe15%orless
• Corn must be free of debris. Never burn corn straight
fromtheeld.Itwillclogtheaugermechanism.
• Corn with excessive grain dust must be screened by
siftingwith3/16(4.76mm)inchmeshscreening
• Do no sue corn that contains additives such as oils or
means or has been chemically treated with pesticides.
Itwillvoidyourwarrantyanddestroytheexhaustsys-
tem.
Fire Risk.
• Do not operate appliance before reading
and understanding operating instructions.
• Failure to operate appliance properly may
causeahousere.
WARNING
Do not burn fuel that contains an additive; (such as
soybean oil).
• Maycausehopperres
• Damage to product may result
Read the ingredients list on the package.
CAUTION!
Clinkers
Mineralsandothernon-combustiblematerialssuchassand
will turn into a hard, glass-like substance called a clinker when
heatedintherepot.
Trees from different areas will vary in mineral content. That
is why some fuels produce more clinkers than others.
Moisture
Always burn dry fuel. Burning fuel with high moisture content
takes heat from the fuel and tends to cool the appliance,
robbing heat from your home. Damp pellet fuel can clog the
feed system.
Size
• Pelletsareeither1/4inchor5/16inch(6-8mm)indiameter
• Lengthshouldbenomorethat1-1/2inches(38mm)
• Pellet lengths can vary from lot to lot from the same
manufacturer
• Duetolengthvariations,theameheight(feedrate)may
needadjustingoccasionally.Seepage 9 for instructions.

8 7021-155F November 27, 2017
CASTILE FREESTANDING
Performance
• Higherashcontentrequirestheashdrawertobeemptied
more frequently
• Hardwoodsrequiremoreairtoburnproperly
• Premium wood pellets produce the highest heat output.
• Burningpelletslongerthan1-1/2inches(38mm)cancause
an inconsistent fuel feed rate and/or missed ignitions.
We recommend that you buy fuel in multi-ton lots whenever
possible.However,wedorecommendtryingvariousbrands
before purchasing multi-ton lots to ensure your satisfaction.
Changing to Different Fuel Type
• Empty the hopper of the previous fuel
• Thoroughlyvacuumhopperbeforellingwiththenewfuel
The burn rate, BTU content and heat output will all vary
depending on the fuel selected.
Storage
• Wood pellets should be left in their original sealed bag until
using to prevent moisture absorption.
• This will also prevent rodents from becoming a problem .
• Do not store any pellet fuel within the clearance requirements
or in an area that would hinder routine cleaning and
maintenance.
E. General Operating Information
1. Thermostat Calls For Heat
The appliance is like most modern furnaces; when the
thermostat calls for heat, your appliance will automatically
light and deliver heat. When the room is up to temperature
andthethermostatissatised,theredcalllightwillgooffand
the appliance will shut down.
Tested and approved for wood pellets and shelled corn.
Burning of any other type of fuel voids your warranty.
CAUTION
Figure 8.1
2. Heat Output Controls
This appliance is equipped with a heat output control switch
that has three settings or burn rates; low, medium and high.
The appliance will turn on and off as the thermostat demands.
When the thermostat calls for heat, the appliance will start
upattheburnrateforwhichitisset.Iftheapplianceisset
at one of the lower settings, it will run quieter but take longer
to heat up an area than if it were set at a higher burn rate.
Regardless of the burn rate, when the area is warm enough
to satisfy the thermostat, the appliance will shut off.
F. Before Your First Fire
1. First, make sure your appliance has been properly
installed and that all safety requirements have been met.
Payparticularattentiontothereprotection,ventingand
thermostat installation instructions.
2. Doublecheckthattheashdrawerandreboxareempty!
3. Close the front door.
IMPORTANT DETAIL: The tip of the thermocouple must
be in contact with the inside end of the thermocouple
cover or missed ignitions can occur.
G. Starting Your First Fire
1. A thermostat is required for proper operation of this
appliance,exceptforcorn.Atthistime,llthehopper
with pellets, set the thermostat to its lowest setting. Plug
the power cord into nearby outlet.
2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for heat.
This is normal.
3. L ocate the heat output control switch mounted on the
back of the appliance in the upper right corner. Figure
8.1. Turn it to the “high” setting by pushing the top of
thecontrolswitchinandthenadjustthethermostattoits
highest setting. Remove the right side panel and the red
call light located to the left of the control box will be on.
Figure 9.2 on page 9. This indicates the thermostat is
calling for heat.
4. The fuel feed system and the igniter should now be on.
5. Foryourrstreitwillbenecessarytopressthereset
button once approximately 2 minutes after start up and
againin5minutes.Thiswillllthefeedsystemandallow
the appliance to begin dropping pellets. The appliance
will continue to run as long as the thermostat is calling
for heat.
6. Oncetheappliancehasignited,letitburnforapproximately
15 minutes, then set the thermostat to the desired room
temperature.Adjusttheheatoutputcontrolswitchtothe
desired setting.
NOTE: We recommend the use of a 50-50 blend of corn
and wood pellets. The only change in operation is that the
feedratemayrequireaslightadjustment.Iftheapplianceis
runningallofthetime,100%cornwillworkaftertherehas
been started using wood pellets.
High
Med
Low
Heat Output Switch
Reset Button
Reset
Button

November 27, 2017 7021-155F 9
CASTILE FREESTANDING
HOT WHILE IN OPERATION. KEEP CHILDREN, CLOTHING
AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN
BURNS.
CAUTION
H. Fire Characteristics
Aproperlyadjustedrewiththeheatoutputcontrolswitch
seton“high”hasashortactiveamepatternthatextends
outoftherepotapproximately4inches(102mm).Ifthere
hastallameswithblack tails andseemssomewhatlazy,
the feed rate will need to be reduced. This is done by sliding
thefueladjustmentcontrolroddown,whichwillreducethe
feed.Ifthereisnot4inches(102mm)tall,slidethefuel
adjustmentcontrolroduptoincreasethefeed.Amedium
andlowsettingwillgiveashorterame.Theamewillrise
and fall somewhat. This is normal.
I. Feed Rate Adjustment Instructions
Thefeedadjustmentcontrolrodisfactoryset,andshouldbe
adequateformostfuels.However,iftheflameheightistoo
highortoolow,youwillneedtoadjustthefeedrate.Waituntil
the appliance has been burning for 15 minutes before making
youradjustments and a llow15minutesforfeedadjustment
to take effect.
1. Loosen the set screw 1/4 to 1/2 turn during set-up of
appliance.Thiswillallowmovementofthefeedadjustment
control rod. Do not re-tighten set screw. Figure 9.1
2. Loosen the wing nut.
3. Adjustthefeedadjustmentcontrolrodupwardtowardsthe
“+”symboltoincreasethefeedrateandameheightor
down towards the “-” symbol, to decrease the feed rate
andameheight.
4. Re-tighten the wing nut.
Figure 9.2
Fire Risk
DoNOToperateappliance:
• With appliance door open.
•Firepotooropen.
• Cleaning slide plates open.
DoNOTstorefuel:
• Closer than required clearances to combustibles to appli-
ance
• Within space required for loading or ash removal.
WARNING
Figure 9.1
Red Call Light is
located on top of
Junction Box behind
the Control Box.
Control
Box
Thumb Screw
Set Screw
Feed Adjustment
Control Rod
Increase
Decrease
J. Ignition Cycles
1. At the beginning of each ignition cycle, it is normal to see
somesmokeintherebox.Thesmokewillstoponce
therestarts.
2. The convection blower will automatically turn on after your
appliance has been burning for approximately 10 minutes.
This blower transfers heat from your appliance into the
room, and will continue to run after the thermostat has
stopped calling for heat until the appliance has cooled
down.
3. Occasionallytheappliancemayrunoutoffuelandshut
itself down. When this happens, the red call light will
be on. See Figure 9.2.Torestartit,llthehopperand
press the reset button. See Figure 8.1, page 8. When
you press the reset button the red call light will go out.
Release the button and the light will come back on. You
shouldseeareshortly.Ifnot,followtheinstructionson
page 9, of “Starting Your First Fire”.

10 7021-155F November 27, 2017
CASTILE FREESTANDING
K. Clear Space
Mantel: Avoid placing candles and other heat-sensitive
objectsonmantelorhearth.Heatmaydamagethese objects.
NOTICE: Clearances may only be reduced by means ap-
proved by the regulatory authority having jurisdiction.
WARNING
Fire Risk
DoNOToperateappliance:
• With appliance door open.
•Withrepotooropen.
DoNOTstorefuel:
• Closer than required clearances to combustibles to appli-
ance.
• Within space required for loading or ash removal.
Fire Risk.
Keep combustible materials, gasoline and other
ammablevaporsandliquidsclearofappliance.
•DoNOTstoreammablematerialsinthe
appliance’s vicinity.
• DO NOT USE GASOLINE, LANTERN FUEL, KEROSENE,
CHARCOAL LIGHTER FLUID OR SIMILAR LIQUIDS TO
START OR “FRESHEN UP” A FIRE IN THIS APPLIANCE.
•DO NOT BURN GARBAGE OR FLAMMABLE FLUIDS
SUCH AS GASOLINE, NAPHTHA OR ENGINE OIL.
•DO NOT USE CHEMICALS OR FLUIDS TO START THE
FIRE.
• Keep all such liquids well away from the appliance while it is
in use.
• Combustible materials may ignite.
WARNING
Fire Risk.
DoNOTplacecombustibleobjectsinfrontofthe
appliance. Hightemperaturesmayignitecloth-
ing, furniture or draperies. Maintainaminimum
clearanceof3feet(914mm)infrontofappliance.
WARNING
L. Frequently Asked Questions
Odorsandvaporsreleasedduringinitialoperation.
• Curing of high temperature paint.
• Openwindowsforaircirculation.
Odorsmaybeirritatingtosensitiveindividuals.
CAUTION
ISSUES SOLUTIONS
1. Metallicnoise. 1. Noise is caused by metal expanding and contracting as
it heats up and cools down, similar to the sound pro-
duced by a furnace or heating duct. This noise does not
affect the operation or longevity of your appliance.
2. Ash buildup on glass. 2. This is normal. Clean the glass.
3. Glass has turned dirty. 3. Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce
less. The more it burns on low the more frequent clean-
ing of the glass is required.
4. Firehastallameswithblacktailsandislazy. 4. Thefeedrateneedstobereducedortherepotneeds
cleaning.Heatexchangerorexhaustblowerneeds
cleaning.
5. Smokey start-up or puffs of smoke from the air
wash.
5. Eithertherepotisdirtyorthereistoomuchfuelat
start-up and not enough air. Close down feed rate 1/4
inch at a time until this no longer happens.
6. Largeameatstart-up. 6. Thisisnormal.Flamewillsettledownoncethereis
established.
CONTACT YOUR DEALER for additional information regarding operation and troubleshooting.
Visit www.quadrare.comtondadealer.

November 27, 2017 7021-155F 11
CASTILE FREESTANDING
3 Maintenance and Service
Whenproperlymaintained,yourreplacewillgiveyou
many years of trouble-free service. Contact your dealer to
answer question regarding proper operation, troubleshoot-
ingandserviceforyourappliance.Visitwww.quadrare.
comtondadealer.Werecommendannualservicebya
qualiedservicetechnician.
A. Proper Shutdown Procedure
Turn thermostat all the way to the left. Appliance will go into
shutdown.
Follow the detailed instructions found in this
section for each step listed in the chart below.
B. Quick Reference Maintenance Chart
NOTICE: These are recommendations. Clean more frequently if you encounter heavy
build-up of ash at the recommended interval or you see soot coming from the
vent. Not properly cleaning your appliance on a regular basis will void your
warranty.
Cleaning or Inspection Frequency Daily Weekly Every 2
Weeks
Monthly Yearly
Ash Pan - Burning Wood Pellets Every 5 bags of fuel OR X
Ash Pan - Burning Alternate Fuels Every 1 bag of fuel OR X
Ash Removal from Firebox Morefrequentlydependingonthe
fuel type or ash build-up
OR X
Auto-CleanInspection Morefrequentlydependingonthe
fuel type
OR X
Blower,Combustion(Exhaust) Morefrequentlydependingonthe
fuel type
OR X
Blower, Convection Morefrequentlydependingonthe
operating environment
OR X
DoorLatchInspection Prior to heating season OR X
Firebox - Prepare for Non-Burn Season At end of heating season OR X
Fire pot - Burning Softwood Pellets Every 5 bags OR X
Firepot-BurningHardwoodPellets Every 3 bags OR X
Fire pot - Burning Alternate Fuels Every 1 bag OR X
Glass Whenclearviewofrepot
becomes obscured
OR X
HeatExchanger&DropTube Every 1 ton of fuel OR X
Hopper Every 1 ton of fuel or when chang-
ing fuel types
OR X
Venting System Morefrequentlydependingonthe
fuel type
OR X
Shock and Smoke Hazard
• Turn down thermostat, let appliance completely
cool and exhaust blower must be off. Now you can
unplug appliance before servicing.
• Smoke spillage into room can occur if appliance is not cool
before unplugging.
• Risk of shock if appliance not unplugged before servicing
appliance.
CAUTION
This pellet appliance has a manufacturer-set minimum low
burnratethatmustnotbealtered.Itisagainstfederalreg-
ulations to alter this setting or otherwise operate this pellet
appliance in a manner inconsistent with operating instructions
in this manual.

12 7021-155F November 27, 2017
CASTILE FREESTANDING
C. General Maintenance and Cleaning
1. Types of Fuel
Depending on the type of fuel you are burning will dictate how
oftenyouhavetocleanyourrepot.
Ifthefuelyouareburninghasahighdirtorashcontentoryou
areburningshelledeldcorn,itmaybenecessarytoclean
therepotmorethanonceaday.
Dirtyfuelwillcauseclinkerstoformintherepot.Aclinkeris
formed when dirt, ash or a non-burnable substance is heated
to 2000°F (1093°C)andbecomesglass-like.Seepage 16 in
this section for more details on fuels with high ash content.
2. Cleaning Fire pot with Cleaning Rod & Fire pot
Scraper
• Frequency: Daily or more often as needed
• By:Homeowner
a. The appliance must be in complete shutdown and cool
and the exhaust blower off. Ifyouarejustcleaningthe
repot,thereisnoneedtounplugtheappliance.
 b.Pull re pot cleaning rod OUT a couple of times to
helpshakedebrisloose.Ifrodishardtopull,itmay
benecessarytouseyourrepotclean-outtooltochip
away material that has built up on the bottom plate of
therepotandtopushoutanyclinkers.Largerclinkers
mayhavetoberemovedfromthetopoftherepot.
Cornclinkerscanbeespeciallydifculttobreakup.
 c.The re pot oor plate must be fully closed when
nished. Figure 12.1.
Fire Risk
• NEVERpullrepotcleaningrodorcleaningslide
plates out when appliance is operating.
• ThecleaningslideplatesmustbefullyCLOSED
when appliance is operating.
•.Hotpelletsmayfallintoashpanandstartareor
mis-starts due to lack of vacuum.
3. Ash Removal from Firebox
• Frequency: Every 5 bags or weekly or more fre-
quently depending on ash build-up.
• By:Homeowner
 a.Theremustnotbeanyhotashesinthereboxduring
cleaning so allow the appliance to completely cool. The
reboxashshouldberemovedeverytimetheexhaust
path is cleaned. Frequent cleaning of the ash in the
reboxwillhelpslowdownthebuild-upofashinthe
exhaust blower and vent system.
b. Plug in your appliance, if unplugged, and turn the
thermostat on and immediately shut it off to start the
exhaustbloweronitscycletime.Itwillpullyashout
the exhaust instead of into the room.
 c.Opencasthingedface.Directlyunderneaththerebox
doorandtotheleftandrightoftherepotare2cleaning
slideplateswithngerholes.Pullbothslideplatesout
and then open the glass door. Sweep the remaining ash
fromthereboxintothe2openholes.Apaintbrush
works well for this. Close slide plates.
 d.Thisashisdepositedinthesameashpanasthere
pot debris. The ash pan should be emptied every time
youcleantherebox.Remembertoplacetheashand
debris into a metal or noncombustible container.
e. The 2 cleaning slide plates must be fully closed when
cleaning is complete. See Disposal of Ashes.
4. Cleaning Ash Pan
• Frequency: Weekly or every 5 bags of fuel
• By:Homeowner
 Locatetheashpanunderneaththerepot.Openthe
bottom ash door and slide the ash pan straight out.
Empty into a non-combustible container and re-install
ash pan. See Disposal of Ashes.
5. Disposal of Ashes
• Frequency: As needed
• By:Homeowner
Ashes should be placed in a steel container with a tight-
tting lid.  The container of ashes should be moved
outdoors immediately and placed on a non-combustible
oororontheground,wellawayfromallcombustible
materials,pendingnaldisposal.
Iftheashesaredisposedofbyburialinsoilorotherwise
locally dispersed, they should be retained in the closed
containeruntilallcindershavethoroughlycooled.Other
waste shall not be placed in this container.
WARNING
Disposal of Ashes
• Ashes should be placed in metal container with tight
ttinglid.
• Ashes should be retained in closed container until all
cinders have thoroughly cooled.
Back side of Firepot
Firepot floor left open
Figure 12.1
WARNING

November 27, 2017 7021-155F 13
CASTILE FREESTANDING
Figure 13.1
Heat Exchanger Tubes
Cleaning Rods
6. Cleaning Heat Exchanger Chambers & Drop Tube
• Frequency:Monthlyorevery1tonoffuel
• By:Homeowner
Theamountofashbuildupintherepotwillbeagoodguide
to determine how often you should clean the heat exchang-
ers.
a. Allow the appliance to completely cool down before
pulling the cleaning rods. Turn the thermostat on and
then immediately off to start the exhaust blower on its
cycletime.Itwillpullyashouttheexhaustinstead
ofintotheroom.Openthecasthingedfacetoaccess
the 2 cleaning rods.
b. Locate the 2 exposed rods directly underneath the heat
exchanger tubes. Figure 13.1.
c. To clean, pull the rods straight out until it stops,
approximately8inches(203mm).SlidetherodsOUT
andINacoupleoftimes.
7. Cleaning Beneath Heat Exchanger
• Frequency:Monthlyorafterburning1tonoffuel
• By:Homeowner
a. Be sure the appliance is allowed to cool, has been
unplugged and the exhaust blower is off
b. A more thorough cleaning is needed to remove the
excess ash that is left behind from the use of the cleaning
rods for the heat exchanger tubes.
c. Theashwillberestingonthebackofthebafe.Thiswill
requireremovingthecastbafe.Pleaserefertopage 22
foradetailedexplanationofremovingthebafe.
8. Cleaning the Exhaust Path
• Frequency: Every 25 bags or monthly or more fre-
quently depending on ash build-up.
• By:Homeowner
a. Appliance must be completely cool.
 b. Open cast hinge face.  Remove baffle and right
brick and thoroughly vacuum the area and continue
throughouttherestoftherebox.
 c. Replace right brick and bafe and close cast hinge
face.
9. Cleaning the Hopper
• Frequency:Monthlyorafterburning50bagsoffuel
or when changing fuel type
• By:Homeowner
After burning approximately 1 ton of fuel you will need to
clean the hopper to prevent sawdust build-up.
A combination of sawdust and pellets on the auger reduces
theamountoffuelsupplytotherepot.Thiscanresultin
nuisance shutdowns and mis-starts.
a. The appliance must be in complete shutdown. Allow
the appliance to completely cool down.
b. Empty the hopper of any remaining pellets.
c. Vacuum the hopper and feed tube.
NOTE: Hearth & Home Technologies recommends to use a
heavy duty vacuum cleaners specically designed
for solid fuel appliance cleaning.
10. Soot and Fly Ash: Formation & Need for Removal
in Exhaust Venting System.
• Frequency: Yearly or more frequently depending on
ash build-up.
• By:QualiedServiceTechnician/Homeowner
Be sure the appliance is allowed to cool, has been unplugged
and the exhaust blower is off.
Theproductsofcombustionwillcontainsmallparticlesofy
ash.Theyashwillcollectintheexhaustventingsystem
andrestricttheowoftheuegases.
At start-up if there is incomplete combustion, or if there is a
shutdown or incorrect operation of the appliance it will lead
to some soot formation. This will collect in the exhaust vent-
ing system.
Theventing(chimney)systemmayneedtobecleanedat
least once a year or more often depending upon the quality
of your fuel or if there is a lot of horizontal pipe sections. Ash
will build up more quickly in the horizontal sections.
11. Cleaning the Glass
• Frequency:Whenclearviewoftherepotbecomes
obscure
• By:Homeowner
a. Appliance must be completely cool before cleaning
glass.
 b. Vacuumyashfromglassanddoorrope.
c. Use a damp paper towel or any non-abrasive glass
cleaner. Wipe off with dry towel.
Figure 13.2
Vacuum inside
Exhaust Venting

14 7021-155F November 27, 2017
CASTILE FREESTANDING
12. Door Latch Inspection
• Frequency: Prior to heating season
• By:Homeowner
Thedoorlatchisnon-adjustablebutthegasketbetweenthe
glassandreboxshouldbeinspectedperiodicallytomake
sure there is a good seal.
13. Cleaning Exhaust Blower - Requires No Lubrication
• Frequency: Yearly or as needed
• By:QualiedServiceTechnician
• Task: Contact your local dealer
14. Cleaning Convection Blower - Requires No
Lubrication
• Frequency: Yearly or as needed
• By:QualiedServiceTechnician/Homeowner
The convection blower is located at the bottom rear of
theappliance.Itishousedinsidethescreenbox.See
page 21 for detailed instructions on removing the blower.
The blower has two impellers, one on each side of the
motor. They should be cleaned at least once each year
or more often as needed.
15. Cleaning the Top Vent Adapter
a. The appliance must be in complete shutdown and the
exhaust blower should be off. Allow the appliance to
completely cool down.
b. Openthecleanoutcover.See Figure 14.1.
c. Sweep out any ash build-up.
NOTE:Thereareheavydutyvacuumcleanersspecically
designed for solid fuel appliance cleaning.
Figure 14.1
16. Preparing Firebox for Non-Burn Season
• Frequency: Yearly at the end of the heating season
• By:Homeowner
a. Be sure the appliance is allowed to cool, has been un-
plugged and the exhaust blower is off.
b. Removeallashfromthereboxandvacuumthoroughly.
c. Paint all exposed steel, including cast-iron.
• Use the Touch-Up paint supplied with the appliance;
or;
• Purchase paint from your local dealer.
• Mustuseahigh-temperaturepaintmadespeci-
cally for heating appliances.
D. High Ash Fuel Content Maintenance
• Frequency: As needed
• By:Homeowner
Poor quality pellet fuel, or lack of maintenance, can create
conditionsthatmaketherepotllquicklywithashesand
clinkers.
Thisconditionmakestheappliancesusceptibletooverlling
therepotwithpelletswhichmayresultinsmoking,sooting
andpossiblehopperres.Figure 15.1 on page 15 shows
anexamplewheretherepotoverlls,pelletsbackupinto
thefeedtubeandashhasaccumulatedintherebox.
Aninefcientandnon-economicalmethodofburningoffuel
caused by poor quality pellet fuel is shown in Figure 15.2 on
page 15.
The correct ame size when good quality, premium pellet
fuel is burned is shown in Figure 15.3 on page 15.
If the ash buildup exceeds the half way point in the re pot
IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.
Handleglassassemblywithcare.
When cleaning glass:
• Avoid striking, scratching or slamming glass.
• DoNOTcleanglasswhenhot.
• DoNOTuseabrasivecleaners.
• Refer to maintenance instructions.
CAUTION
Handleglasswithcare.
•Inspectthegaskettoensureitisundamaged.
•DoNOTstrike,slamorscratchglass.
•DoNOToperateappliancewithglassassembly
removed.
• DoNOToperatewithglasscracked,brokenorscratched.
WARNING
Clean-Out Cover

November 27, 2017 7021-155F 15
CASTILE FREESTANDING
E. Soot or Creosote Fire
Establisharoutineforthefuel,woodburnerandringtech-
nique. Check daily for creosote build-up until experience
shows how often you need to clean to be safe. Be aware that
thehottertherethelesscreosoteisdeposited,andweekly
cleaning may be necessary in the mild weather even though
monthly cleaning may be enough in the coldest months.
Contact your local municipal or provincial re authority for
informationonhowtohandleachimneyre.
In the event of a soot or creosote re, close the rebox
door, exit the building immediately and contact the proper
re authorities.
DO NOT under any circumstances re-enter the building.
Correct Flame Size, Yellow/White in Color
Correct
Figure 15.3
Ash Build Up in Firebox
Pellets Back Up
In Feed Tube
Firepot Overfills
Tall, Lazy Flame, Orange in Color
Incorrect
Figure 15.1
Figure 15.2
F. Thermostat Battery Installation, Replace-
ment and Operation.
NOTE: 2 AA batteries are included with the thermostat
and must be installed before the appliance can be oper-
ated.
InstallfreshbatteriesimmediatelywhentheREPLACE
BATTERY warningbeginsashing.Thewarningashes
about two months before the batteries are depleted.
Even if the warning does not appear, you should replace
batteries once a year (see Figure 15.4).
Ifbatteriesareinsertedwithintwominutes,thetimeand
day will not have to be reset. All other settings are perma-
nently stored in memory.
Press and pull
to remove
Press and pull
to remove
Figure 15.4
Thermostat Operation
Digital displayDigital display
Back
light
Heat (On) or
Off button
Temperature buttons
Press up or down to set
preferred temperature.
Figure 15.5

16 7021-155F November 27, 2017
CASTILE FREESTANDING
Withproperinstallation,operation,andmaintenanceyourappliancewillprovideyearsoftrouble-freeservice.Ifyoudoexperienceaprob-
lem,thistroubleshootingguidewillassistaqualiedservicepersoninthediagnosisofaproblemandthecorrectiveactiontobetaken.
Thistroubleshootingguidecanonlybeusedbyaqualiedservicetechnician.
4 Troubleshooting Guide
Symptom Possible Cause Corrective Action
Plug in appliance - No
response.
No current to outlet.
7 amp fuse defective.
#3snapdisctrippedordefective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Calllighton.Nore.
Nofuelinrepot.
Outoffuel.
#2snapdiscmaybedefective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Makesureventingsystemisclean.
Makesurefrontdoorisclosed.
Replace control box.
Calllighton.Nore.
Partially burned fuel in
repot.
Fire pot clean-out plate not closed.
Firepotisdirty(missedignition).
Checkthatrepotclean-outplateisfully
closed.
Cleanrepot.Makesurethereisnoclin-
kerintherepot.
Clinkersmayhavetobebrokenupwithre
pot scraper tool or other means.
Calllighton.Nore.
Unburnedpelletsinre
pot.
Fire pot clean-out plate not closed.
Fire pot is dirty.
Ignitionholeblocked.
Igniternotworking.
Control box defective.
Checkthatrepotclean-outplateisfully
closed.
Cleanrepot.Makesurethereisnota
clinkerintherepot.Clinkersmayhave
tobepushedoutofrepotwithrepot
scraper tool or other means.
Scrape with solid piece of wire.
Remove ash pan to see if igniter is glowing
red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch male /female
spade connectors.
Replace control box.
Slow or smoky start-up. Fire pot clean-out plate not closed.
Fire pot is dirty.
Excessive amount of fuel at start-up.
Checkthatrepotclean-outisfullyclosed.
Cleanrepot.Makesurethereisnota
clinkerintherepot.Clinkersmayhaveto
pushedoutofrepotwithrepotscraper
tool or other means.
Reducefeedrateusingfeedrateadjust-
ment control rod located inside hopper.

November 27, 2017 7021-155F 17
CASTILE FREESTANDING
Symptom Possible Cause Corrective Action
Slow or smoky start-up
(Cont’d)
Dirty exhaust and/or venting system. Check for ash build up in appliance,
includingbehindrearpanels,rebox,heat
exchanger, exhaust blower and venting.
Feed system fails to
start.
Outoffuel.
#2snapdiscmaybedefective.
Vacuum switch not closing. No vacuum.
Feedsystemjammedorblocked.
Feed spring not turning with feed motor.
Feed motor defective or not plugged in.
Checkhopper,llwithfuel.
Replace snap disc. Firebox door must be
closed securely.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Makesureventingsystemisclean.
NOTE:Highwindsblowingintothe
ventingsystemcanpressurizetherebox
causing loss of vacuum.
Empty hopper of fuel. Use a wet/dry
vacuum cleaner to remove remaining fuel,
from hopper, including feed tube.
Check feed chute for obstructions.
Loosen 2 feed assembly mounting screws
and lightly shake feed assembly.
Check that set screw is tight on feed
spring shaft at end of feed motor.
Check connections on feed motor, replace
if defective.
No call light. Appliance
does not begin start
sequence.
Thermostat not set to a high enough tempera-
ture.
SnapDisc#3tripped.
No power.
Fuse blown.
Connections at thermostat and/or appliance not
making proper contact.
Defective thermostat or thermostat wiring.
Control box defective.
Adjustthermostataboveroomtempera-
ture.
Reset snap disc.
Connect to power.
Replace fuse.
Check connections at thermostat and
appliance.
Replace thermostat or wiring.
NOTE:Totestthermostatandwiring,use
ajumperwireatthethermostatblockon
the appliance to by-pass thermostat and
wiring.
Replace control box.
Appliance fails to shut
off.
Call light on. Turn thermostat off.
Ifcalllightdoesnotgoout,disconnect
thermostatwiresfromappliance.Ifcall
light does go out, thermostat or wires are
defective.

18 7021-155F November 27, 2017
CASTILE FREESTANDING
Symptoms Possible Cause Corrective Action
Convection blower fails to
start.
#1snapdiscdefective.
Blower not plugged in.
Blower is defective.
Control box is defective.
Replace snap disc.
Check that blower is plugged into wire har-
ness.
Replace blower.
Replace control box.
Exhaust blower fails to
start or does not shut off.
Blower not plugged in.
Blower is clogged with ash.
Blower is defective.
Control box is defective.
Check that blower is plugged into wire har-
ness.
Clean exhaust system.
Replace blower.
Replace control box.
Large,lazyame,orange
color. Black ash on glass.
Dirty appliance.
Poor fuel quality, high ash content.
Fire pot clean-out plate not completely
closed.
Excessive amount of fuel.
Cleanappliance,includingrepot,heat
exchangers and venting system. Remove
stainlesssteelbafefromreboxtoclean
ashfromontopofbafe.Cleanbehindrear
brick panels. Change fuel brand to pre-
mium.
Checkthatrepotclean-outplateisfully
closed.
Reducefeedrateusingfeedrateadjustment
control rod located inside hopper.
Nuisance shutdowns. Lowame.
Sawdust buildup in hopper.
Feed motor is reversing.
Defective thermocouple.
Defective control box.
Fire pot more than 1/2 full.
Increasefeedbyopeningfeedrateadjust-
ment control rod located inside hopper.
Clean hopper, see page 13.
Check for good connections between feed
motor and wire harness.
Replace thermocouple.
Replace control box.
See page 16 for detailed instructions for
“HighAshFuelContentManagement”
Appliance calls for heat.
Call light illuminates.
Exhaust blower starts.
No feed or igniter.
Thermocouple is defective or not properly
plugged in.
Defective control box.
Check connections on thermocouple or
replace if defective.
Aashingyellowlightonthecontrolbox
indicates a problem with the thermocouple.
Replace control box.

November 27, 2017 7021-155F 19
CASTILE FREESTANDING
A. Glass Replacement - Door Assembly
(Replace with 5mm ceramic glass only)
 1.Openthefaceandremovedoorfromtheapplianceby
liftingdooroffofhingepinandlayonaatsurfaceface
down.
2. Using a screwdriver, tap the bottom of the rope retainer
rod to push it up out of the hole. The top end of the rod
will slide up. Swing the rod toward you from the bottom
and remove the rod. Repeat for other side.
3. Remove old glass and replace with new glass.
 4.Slidetheretainerrodintothetopholerst,andthen
line up the bottom crimped end with the hole in the
door. The crimped end must be parallel with the glass
in order to insert it into place. Figure 19.1.
5 Service Parts Replacement
Figure 19.1
Rope Retainer
Rods
Slide this end
in first
Crimped end at
the bottom
Crimped end
must be
parallel with
the glass
Glass
• Glass is 5mm thick high temperature heat-re-
sistant ceramic glass.
• DONOTREPLACEwithanyothermaterial.
• Alternate material may shatter and cause
injury.
WARNING
B. Igniter Replacement
1. Shut down the appliance by turning down the thermostat
and let the appliance completely cool down. After the
appliance has cooled down, unplug it and remove the
ash drawer.
2. The wire leads to the igniter are connected to the wire
harness with 1/4 inch male / female spade connectors.
Disconnect the spade connections and remove the
igniter from the chamber. Loosen thumb screw and
slide igniter out.
 3. Installnewigniterintothechamberandtightenthumb
screw. Re-connect the wires to the 2 leads with the
spade connectors.
4. Double check that the igniter wires are clear of any
movement, i.e. ash drawer, fire pot cleaning rod,
cleaning slide plates, etc.
5. Re-install the ash drawer and side panel and re-connect
the power.
Igniter
Igniter Bracket
Thumb Screw
Figure 19.2
Shock Risk.
• DoNOTremovegroundingprongfromplug.
• Plug directly into properly grounded 3 prong
receptacle.
• Route cord away from appliance.
• DoNOTroutecordunderorinfrontofappliance.
CAUTION

20 7021-155F November 27, 2017
CASTILE FREESTANDING
2. Combustion Blower Replacement
a. Turn down thermostat, let appliance completely cool
and then unplug appliance before servicing.
b. The convection blower is located at the bottom rear of the
appliance and is housed inside ascreen box. Remove
the 2 screws facing forward in the center of the blower
chamber at the very back of the appliance.
c. Ifanoutsideairkitisinstalledontheappliance,these
screws attach the intake air channel piece of the outside
air kit to the appliance. Remove the 2 screws and pull
backwards on the channel and it will slide down and away
from the appliance. The air channel, collar and outside
air hose will be removed as one piece.
d. There are 2 screws on each side of the housing. Loosen
all 4 screws, but do not remove them. Lift the blower
housing up slightly and slide towards you. Figure 21.1
on page 21.
e. Remove the left side panel by loosening 2 screws (do not
remove)andpullsidepanelaway.Unplugthe2black
blower wires by disconnecting the spade connectors.
Figure 20.3
Combustion
Blower
Remove 6 screws
C. Blower Replacement
1. Convection Blower Replacement
NOTE: The convection blower must be removed
before the exhaust blower can be removed.
a. Turn down thermostat, let appliance completely cool and
then unplug appliance before servicing.
b Remove both side curtains by loosening 2 screws (do
notremove)andpullsidepanelsaway.
c. Remove 4 screws from the back screen and pivot the top
of the screen toward you leaving the bottom attached to
appliance. Figure 20.1.
d. Remove 2 screws to remove the thermostat block and
disconnect the 2 yellow wires.
e. Remove the 2 screws from the power inlet and rotate it
through the hole and out of the screen, leaving the wires
attached.
f. Disconnect the vacuum hose and both wires (orange
and red) from the vacuum switch attached to the rear
screen.
g. Remove both wires from exhaust blower (blue and
doublewhite).
h. Remove 6 screws using a athead screwdriver or a
1/4” nut-driver. Retain screws for use on replacement
blower. Figure 20.2.
i. Remove exhaust blower and gasket.
j. Installnewgasketandblower.Discardblowerhousing
if not needed.
k. Re-install in reverse order.
Figure 20.2
Figure 20.1
Side Screws,
Loosen Do Not
Remove
Side Screws,
Loosen Do Not
Remove
Remove back screws and
bend top back leaving it
attached at the bottom